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Powered by POeT Solvers Limited Perform Quality Assurance Presented by Dipo Tepede, PMP, SSBB, MBA

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Page 1: Perform Quality Assurance Presented by Dipo Tepede, PMP ...€¦ · Perform Quality Assurance Presented by Dipo Tepede, PMP, SSBB, ... needed, when and in what ... Project Management

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Perform Quality Assurance

Presented by

Dipo Tepede, PMP, SSBB, MBA

Page 2: Perform Quality Assurance Presented by Dipo Tepede, PMP ...€¦ · Perform Quality Assurance Presented by Dipo Tepede, PMP, SSBB, ... needed, when and in what ... Project Management

This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.

This presentation is protected by the Nigerian Copyright law and may not be reproduced,

distributed, transmitted, displayed, published or broadcast without the prior written permission

of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other

notices. PMP®, CAPM®, PMI®, PMBOK® Guide are

registered marks of Project Management Institute, Inc.

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•  Be able to define: – Kaizen

– Kaiban

– Just in Time

•  Be able to explain who is responsible for quality and why

•  Be able to explain the difference between quality audits and quality reviews

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At the end of this training, our goal is for you to:

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Project Quality Management

Quality policies, objectives &

responsibilities

Project satisfies needs

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Quality Processes Process Group

Plan Quality

Perform Quality Assurance

Perform Quality Control M & C

EXEC

PLAN

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•  Plan Quality – Identify quality standards and how the

project will implement them •  Perform Quality Assurance – Audit quality requirements and ensure

appropriate metrics are used •  Perform Quality Control – Monitor quality by measuring

performance and recommend changes Powered by POeT Solvers Limited

Quality Processes

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Main Concept

Ensure

Scheduling Tool

• Project meets quality standards set in Quality Management Plan

• Steps identified in the process improvement plan Implement

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Kaizen

“Continuous Improvement”

Daily activity

Eliminates waste

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Kanban

Means through which JIT is achieved

Supports running the production system

Signaling system

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Just in Time Designed to ensure materials arrive at a facility just when they are needed

The customer must specify what will be needed, when and in what amounts

The supplier must ensure the right supplies arrive at the agreed-upon time and location

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Perform Quality Assurance

Who would you say is responsible

for quality?

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Who’s Responsible?

Senior Management

Project Team

Project Manager

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Quality Assurance Inputs

Required Inputs

Work Performance Information

PM Plan

Quality Control Measurements

Quality Metrics

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Quality Assurance T&T Plan Quality and Perform Quality Control Tools and Techniques

Quality Audits

Process Controls

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Quality Audits

Performed at defined intervals

Determines if the quality system complies with the regulations and standards

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Eliminate Inefficiencies

Increase Efficiency

Save Money

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Who carries out Quality Audits?

Internal QA Dept.

External Resources

Audit Dept.

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Quality Audits Vs. Reviews

A Quality Review revisits the Quality Planning process and reviews if everything originally planned is still needed in this form or requires updating.

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Process Analysis

Takes the process improvement plan

Improves performance

Follows the outlined plan

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Business Process Reengineering

Process Management

Performance Improvement

Capability Maturity Model

Business Process Improvement

Approaches

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Quality Assurance Outputs

Organizational Process Asset Updates

Change Requests

Project Management Plan Updates

Project Document Updates

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Change Requests

Change Request

Scheduling Tool

• To increase effectiveness of project related processes

• To increase the effectiveness of overall organization

Recommended Corrective

Action

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Documenting Stuff (Updates)

Org. Proc. Assets

PM Plan

Project Docs

• Quality Audit & Process Analysis Results

• Correcting Project Inefficiencies

• Updated in all 3 QA Processes

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•  Which of the following are T&T of the Perform Quality Assurance process?

– Analyze the tools that are presented as answers.

– Determine if they are in fact quality related tools

– Eliminate all non quality tools and what’s left is the correct answer

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Sample Questions

Page 25: Perform Quality Assurance Presented by Dipo Tepede, PMP ...€¦ · Perform Quality Assurance Presented by Dipo Tepede, PMP, SSBB, ... needed, when and in what ... Project Management

•  You are the PM of the Gold project in your company. The objective is to implement an upgrade to a consumer product. There have been quite a few change requests that were approved. Which T&T do you employ to confirm that these have in fact been implemented properly?

– Answer: Quality Audits

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Sample Questions

Page 26: Perform Quality Assurance Presented by Dipo Tepede, PMP ...€¦ · Perform Quality Assurance Presented by Dipo Tepede, PMP, SSBB, ... needed, when and in what ... Project Management

•  Your internal QA department has informed you that they will begin an unscheduled audit on your project tomorrow. What should you do? – Escalate this information to the management

and ask that audit be properly scheduled

– Inform your team to review and update all quality aspects by tomorrow – Work with the QA team to perform this

unscheduled audit Powered by POeT Solvers Limited

Sample Questions

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•  What is a Quality Analysis? •  It is a Structured review of Quality Management

activities to identify the lessons learned that can improve the performance of this project and of other projects

•  What is Process Analysis?

•  The Process Analysis follows the steps outlined in the process improvement plan to identify needed improvements from an organizational and technical standpoint.

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Sample Questions