performance report fy18 - capitol corridor€¦ · performance report fy18 capitol corridor joint...

Performance Report FY18 CAPITOL CORRIDOR JOINT POWERS AUTHORITY

OTHER 1%

MONTHLY 31%

ROUND-TRIP/ONE-WAY

48%

10-RIDE20%

SCHOOL 3%

PERSONAL 2%OTHER 2%

SHOP/VACATION 2%

WORK/BUSINESS

68%

REC./LEISURE

8%

FAMILY/FRIENDS

15%

SERVICE LEVEL

+275%REVENUE TO COST RATIO

97%

FY 2018

30 DAILY TRAINS

FY 1998(PRE-CCJPA)

8 DAILY TRAINS

RIDERSHIP +269%

FY 2018

1,706,827

FY 1998(PRE-CCJPA)

463,000

REVENUE +480%

FY 2018

$36.22M

FY 1998(PRE-CCJPA)

$6.25M

FY 2018

59%

FY 1998(PRE-CCJPA)

30%

$1.1 $1.1 n/a

F $1.1 $1.1 n/a a

20 Year Improvement

Rider Profile

Ticket Type Welcome Aboard!Capitol Corridor celebrated another record-breaking year, with bothridership and revenue in FY2018 reaching all-time highs, and on-timeperformance maintained its standard with an average of 90%. As apremier green travel option in the Northern California megaregion, the Capitol Corridor Joint Powers Authority (CCJPA) has redoubled itsefforts to sustain growth into the future, with over $90 million in statefunding for infrastructure improvements, safety upgrades, customerservice enhancements, and service expansion, positioning the CapitolCorridor to remain committed to excellence in the years to come.

On-Time Performance100%

95%

90%

85%

80%

75% 95.0%

95.2%

93.1%

94.0%

91.0%

90.0%

FFY 2013 2014 2015 2016 2017 2018

90% OTP STANDARD

Ridership (IN MILLIONS)

1.7M

1.65M

1.6M

1.55M

1.5M

1.45M 1.40M

1.42M

1.47M

1.56M

1.60M

1.70M

FFY 2013 2014 2015 2016 2017 2018

$29.20M

$29.18M

$30.09M

$32.18M

$33.97M

$36.22M

Revenue (IN MILLIONS)

$36M

$30M

$24M

$18M

$12M

$6M

FFY 201820172016201520142013

Farebox60%

55%

50%

45%

40%

35%

Reve

nue

to C

ost

Ratio

(%)

51%

50%

52%

55%

57%

59%

FFY 2013 2014 2015 2016 2017 2018

STATE STANDARD 50%

4.5

4.0

3.5

3.0

2.5

2.0

Overall Satisfaction100%

95%

90%

85%

80%

75%

AMTRAK CSI SCORE AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS

89% 89% 87%

4.3

4.3

4.3

89%

4.3

88%

4.3

85%

4.2

FFY 2013 2014 2015 2016 2017 2018

Performance Report 2018 Capitol Corridor Joint Powers Authority

2009

90%

2010

87%

2011

90%

2012

91%

2013

89%

2014

89%

2015

87%

2016

89%

2017

88%

2018

85%

Davis

Emeryville

Oakland Jack London

Richmond

Berkeley

Oakland Coliseum (BART)

San Jose-Diridon (CALTRAIN)

Rocklin

(BART)

MORGAN HILL

PLACERVILLE

SOUTH LAKE TAHOE

GILROY

NAPA

SANTA CRUZ

SANFRANCISCO Martinez

PETALUMA

VALLEJO

ROHNERT PARK

SANTA ROSA MARYSVILLECOLFAX

TRUCKEETo Eureka & Arcata To Redding

To Reno, NV

To Stateline, NV

To Salinas, Monterey, San Luis Obispo & Santa Barbara

CAPITOL CORRIDOR

ROUTE MAPSTAFFED STATION

UNSTAFFED STATION

TRANSFER STATION

AIRPORT CONNECTION

AMUSEMENT PARK

BUS CONNECTION

FERRY CONNECTION

Sacramento (SAC RT)

Roseville

Auburn

Hayward

Fremont-CentervilleSanta Clara-Great America Levi’s® Stadium (VTA)

Santa Clara-University

T

SPORTS & ENTERTAINMENTSTADIUM

T

T

SFO(via BART)

SJC

T

TSuisun-Fairfield

Fairfield-Vacaville

T

T

OAK

Customer Satisfaction

HOURLY TRAINSERVICE CONNECTSSACRAMENTO WITHBAY AREA

MORE THAN 10KTRIPS ANNUALLY

Eleven of the twenty-eight state supportedroutes saw an increase in ridership for FY2018,and Capitol Corridor led the pack with anincrease of 100,000 new riders for the year.

Expanding ServiceThe Capitol Corridor began service at the Fairfield-Vacaville station on Monday, November 13, 2017.

“I Love the conductors,the lack of traffic, thelocation of stations.”

15% CALIFORNIA EVERYDAYDISCOUNTS FOR SENIORS,STUDENTS, ANDPASSENGERS WITHDISABILITY

$36.2MAnnual Revenue in FY2018 +6.6% vs. FY2017


90% AVERAGE OTP FOR FY2018

43% OF PASSENGERSRIDING LESS THAN ONE YEAR

44 AVERAGE AGE OF CAPITOL CORRIDORPASSENGER

100%

90%

95%

80%

85%

OCT 17 NOV 17 DEC 17 JAN 18

90% OTP STANDARD

FEB 18 MAR 18 APR 18 MAY 18 JUN 18 JUL 18 AUG 18 SEP 18

10% OF CAPITOL CORRIDOR RIDERS BRING THEIRBIKES ON BOARD

100% OF STATIONS

HAVE BIKE E-LOCKERS FOR SECURE STORAGE

On Time Performance

MAY: 10% DISCOUNTPROVIDED TO PASSENGERS

SEPT: SIGNAL WORKCOMPLETED$832,000

INVESTMENT FOR SIGNAL WORK TOIMPROVE ON TIME PERFORMANCE

When OTP dipped below standard, CCJPA responded witha quick decision, improving OTP reliability within 90 days

3x AVERAGE CAPITOLCORRIDOR PASSENGERRIDES 3 TIMES A WEEK

“Trains are on time, seats are comfortable,free wi-fi allows working remotelypossible, café car has good options.”


$1.1 $1.1 n/a

F $1.1 $1.1 n/a a

WALK 15%

DROP/PICKUP 25%

BIKE 10%DRIVE ALONE 29%

TRANSIT 17%

OTHER 4%

75%INTERNET &

MOBILE

21% AT STATION

4% OTHER

Ticket PurchasesCapitol Corridor has 2x more mobile app ticket purchasesthan any other route inthe Amtrak system

“Easy mode of travel—comfortable, easy tobuy tickets online,beautiful view, friendly customerservice, very on-time.”

Travel to Station


Capital Improvements CCJPA was hard at work during FY2018 to ensurethat our equipment met federal safety regulationdeadlines, provided some updates to stationamenities, and secured funding that will allow usto take our customer experience and service intothe next generation.

Positive Train Control (PTC): All CapitolCorridor equipment certified PTCcompliant.

California Integrated Ticket Program: Kickoff conferenceheld in May of 2018, and program funding approvalthereafter.

Passenger Information Display (PIDs): SRA fundingapproval to update all stations with new, updated PIDs sign.

Bike Access: Completed installation of eLockers at allstations.

Service Expansion: Funding approved for EnvironmentalReview and Planning Design for increased frequenciesbetween Oakland and San Jose.

Sac-Roseville Third Rail Project: Initial designcompleted.

New Platform Sign: Installed new 47”x47”platform signs at 9 stations.

NineStationswith newplatformsigns

100%PTC Compliant

Every RideHas a Story LAUNCH DATEAPRIL 2018

Busiest Trains

#523 #525#538Top 3 Origin & Destination Pairs

SAC EMYSAC RICSAC OKJ


Passenger Portraits: Every Ride Does Have a Story

ComplimentaryOnboard Wifi Passengers launched664,734 sessions, with an average sessionduration time of 5minutes and 14 seconds.

Café Car Trips to the Café Cargenerated over $2M in onboard food andbeverage sales.Favorites includedcoffee, Lagunitas IndiaPale Ale, and hot dogs.



Special Events Sports fans were able to catch every OaklandRaiders and San Francisco49er’s home game with ourregular schedule and attendthe Oakland A’s 50thanniversary game with anadjusted schedule.

PromotionsWhether it’s an everydaydiscount or a promotionoffered for a limited timeonly, Capitol Corridorpassengers never miss outon a deal. Discounted one-way and round-triprevenues totaled $4.6M.



Social Media BuzzFollows, likes, and shares connectedpassengers to SHN’s AladdinThe Musical as well as Live Nation’s OTR II tourfeaturing Beyoncé and Jay-Z and Coldplay at Levi’s®Stadium.

Colleges &UniversitiesOver 11,000 studentshopped onto the 15%California studentdiscount and trekkedalong to the 8 majoruniversities along ourroute.

Board of DirectorsPLACER COUNTY TRANSPORTATIONAGENCY Jim Holmes Susan Rohan Bridget Powers (Alt.)

SACRAMENTO REGIONAL TRANSITDISTRICTJeff HarrisSteve Miller Steve Hansen (Alt.) Rick Jennings (Alt.)

SAN FRANCISCO BAY AREA RAPID TRANSIT DISTRICT Debora AllenBevan DuftyNicholas Josefowitz Robert Raburn Rebecca Saltzman, Vice ChairJoel Keller (Alt.)John McPartland (Alt.)

SANTA CLARA VALLEYTRANSPORTATION AUTHORITY Teresa O’NeillRaul Peralez

SOLANO TRANSPORTATIONAUTHORITYHarry Price James P. Spering Len Augustine (Alt.)

YOLO COUNTY TRANSPORTATION DISTRICT Lucas Frerichs, Chair Don SaylorRobert Davis (Alt.)

EXECUTIVE OFFICERS Grace Crunican, Executive Director David B. Kutrosky, Managing DirectorMatt Burrows, General CounselPatricia K. Williams, SecretaryRose Poblete, Controller-Treasurer

Safety Upgrades With funding from the State Rail Assistance (SRA) and CapitalMaintenance funds, CCJPA was able to invest in key safetyprojects along the route.

Right of Way Cleanup: Began in July 2018 and completed 17 locationsbetween Roseville and Fremont by the end of September 2018.

Security Cameras: Upgraded and added security cameras at Auburn,Rocklin, Roseville and Suisun stations.

7,000 ft Safety fencing added to keylocations on the route in 2018

CAPITOL CORRIDOR JOINT POWERS AUTHORITY300 Lakeside Drive, 14th Floor East · Oakland CA, 946121-877-9-RIDECC (1-877-974-3322) · Fax: 510-464-6901www.capitolcorridor.org2018 PERFORMANCE REPORT, ADOPTED NOVEMBER 2018

“I love taking thetrain to and fromOakland for A’sgames. Gettinghome after thegame is easy–no need to worryabout driving or traffic.” Get Social with

@CapitolCorridorwww.capitolcorridor.org


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