Person centred care

Caring for Staff

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Mother Teresa

Be faithful in small things because it is in them that your strength lies.

Expectations on staff

Patient is the priority Protection against avoidable

harm Open and honest communication Zero tolerance of poor care Acceptance of professional

responsibility Whistle - blowing

RCN Dignity Charter

Sets out rights and responsibilities

States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN

Unknown

Anyone can hold the helm when the sea is calm

Leadership at all levels

Vision Strategy Context shaping Goal setting Measures of

achievement

Expectations of Employers Valuing Recognising Rewarding Informing Involving Supporting

Tools in caring for staff Set of agreed values/Code of Conduct Preparation for role ( self management,

professional ethic) Recruitment strategies Induction Mentorship/coaching Clinical supervision Debriefing/feedback Appraisal Continuing professional development Policies and Procedures

Culture/Context

How staff are rewarded and treated will affect the culture within which care is delivered

Teamwork, skill-mix, deployment

Frontline staff need to be empowered with the responsibility and freedom to deliver safe care

Support for self resilience

Traits of emotionally resilient people (Brad Waters 2013)

They know their boundaries They keep good company They cultivate self-awareness They practice acceptance They’re willing to sit in silence They don’t have to have all the

answers They have a menu of self-care habits They enlist their team They consider possibilities They get out of their head

Winston Churchill

We make a living by what we get, we make a life by what we give.

Stephen C Paul writer

Everything you do can be done better from a place of relaxation

Building emotional resilience Talk to someone Improve your self esteem Manage your stress levels Enjoy yourself Limit your alcohol intake Choose a well balanced

diet Get enough sleep Develop good relationships Know the warning signs

Rudyard Kipling

Teach us delight in simple things, and mirth that has no bitter springs