personal grooming & social etiquette
TRANSCRIPT
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Image comes from within - is what we makeof ourselves. Impression
comes from other people - is what otherpeople make of us.
Working on our appearance can heightenour confidence, when we
feel good about how we look. Personal refinement is nurtured as part of
our personality to
complement our appearance.
The motivation for social mannerism,deportment and business
etiquette is to draw people to us.
Importance of Your Image
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What image does your organization project/portray
What is your opinion of professionalimage?
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Discuss
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Discuss……
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talk the part
walk the part
and
look the part
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Did you know that ….In one significant study of
fifty-eight unacquainted men and women in a social
setting, after a first date, 89 percent of the peoplewho wanted second date decided because of the
attractiveness of the partner!
(Brislin and Lewis)
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Do you know how a person evaluates you?
55% body language and appearance
38% verbal tone
7% verbal content
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Confidence
Competence
Care
Image/Appearance: Self Perception
Perception by others
Communicationsskills Effectiveness
Persuasiveness
Human skills Intra/Interpersonal
Influence/power
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Self conscious – afraid
Cost
Time
Knowledge
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MEN
Shoulders wider than hips
Shoulders and hips in balance
Hips wider than shoulders
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WOMEN
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WOMEN
Objective : Minimize the bust & midriff area & widen
the hips
Objective : Minimize curves & elongate figure
Wedge
Hourglass
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WOMEN
Triangle
Objective: Create fullness & width above the waistline
while minimizing the hips & thighs
Rectangle
Objective: Minimize the upper body & create amore slender
shape
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WOMEN
Thin
Objective: Create a look with more fullness & shape
Oval
Objective: Elongate & slim down the body
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Large, horizontal stripes – more filled out
Vertical design details of trousers slim and
elongate the silhouette
One color value head to toe – slimming verticaleffect
Breaking up color scheme (black pants+ light
shirt) creates widening horizontal line
Black shirt and pants + light jacket: slimming Shoulder pads – horizontal – widens and balance
wide hips (women) and large stomach (men)
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Clothes for Men
Clothes for Women
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Shirt
Tie
Pants
Shoes
Accessories: Watch, Belt, Pen &
Glasses
Time – Place - Function
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Dress: Fashion and Color
Headwear/ Tudung
Shoes
Handbag
Accessories
LipstickPerfume
Time – Place - Function
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Attire
Clothes
Handbags
Shoes
Accessories
Maintenance
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Body
Cleanliness and freshness Fragrances
Maintenance
Face Make-up Oral hygiene
Eyewear
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Hitam = Kepimpinan
Biru Gelap = Kuasa
Biru = PeramahMerah = Agresif/
Asertif
Kuning = Kegembiraan
Coklat = Teguh
Hijau = Harmoni
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Pleasing arrangement of parts:
pleasing to the eye
engages the viewer
creates an inner sense of order, a balance in the visualexperience.
When something is not harmonious, it's either boringor chaotic. so bland that the viewer is not engaged.
human brain will reject under-stimulating information.
visual experience that is so overdone, so chaotic that theviewer can't stand to look at it.
Extreme unity = under-stimulation, extremecomplexity = over-stimulation.
Harmony is a dynamic equilibrium.
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a) Principles
• Introduce men to women
• Introduce the less to the more important
• Introduce lower to upper rank• Introduce the young to the old
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b) Effectiveness of Introduction
• Both parties are ready to be introduced and
accept introduction
• Pronounce names clearly and correctly
• Make eye contact
• If you forget their names, it is best to admit.
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c) Starting the introduction• Let me introduce
• Mam….. This is Mr…….
• May I introduce ………
d) Polite responses• How are you?
• Nice to meet you?
• Hello!
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Eye Contact
Smile
Put your hand out follow step 1, 2 and 3
GreetingsWhat do you do when you choose not shake
hands?
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Practice remembering names.
Ask the other person open-ended questions
and don’t talk too much about yourself.
Look for commonalities in the other person. Before offering your business card to
someone, always say, “May I give you my
card?”
Make friends first; business will eventuallyfollow.
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Don’ts
• Do not ask personal questions.• Do not talk about politics or religion.
• Do not condemn or compare with a
competitor
• Do not belch, curse, swear, stretch oryawn.
• Gossip, laugh aloud, shout or yell.
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Get engaged in long or unnecessary telephone
conversations
Talk when someone else/customer is talking
Look elsewhere when someone is talking to you.
Pass or make any form of adverse or negative
comment.
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Behaviour in the Office is not Social and not
Intimate
Classified as Office Behaviour
Need to differentiate between Social,Intimate and Office behaviours
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Rumour mongering
Loafing
Inciting “little wars”
Laziness Tardiness
A Social Retard
Lack of Responsibility
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Smartly attired
Good handshake
Conversational
Knowledgeable Positive Outlook
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The menu: Western, Chinese, Malay
The cover : according to menu and order of
items
Seating arrangement: YASA Map
Tagging
Seniority : Begins from the right
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Food will be served from your left andcleared from your right
Drinks will be served from your right
Give room to the waiterAlways say please and thank you to the
waiter
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Older people
Higher ranking persons
Ladies first
Speak for persons near you, for your tableHow to answer the cell-phone?
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