Personality Typesand

Styles of Conflict Management

(By: Bilal Naqeeb)

Conflict occurs when two or more parties (people, groups, etc.) perceive that they have mutually incompatible goals.

They want different outcomes.

Conflicts vary in intensity and duration.

Intensity affects the way we intervene.

What is Conflict?

1. Conflict is only negative2. Conflict is only about Outcomes3. There is only one right way4. Conflict is abnormal

The Myths of Conflicts

Intra-personal (within the individual) Interpersonal (between individuals) Intragroup (within a group) Intergroup (between groups) Organizational Societal National International Global

Levels of Conflict

Causes of conflict Conflict of aims- different goals Conflict of ideas- different

interpretations Conflict of attitudes - different

opinions Conflict of behavior- different

behaviors are unacceptable

Pyramid of Conflict

Why Conflict Arises

Type “A” Personality

Vs.

Type “B Personality

Type ”A” Personality

Highly Competitive Strong Personality Restless when inactive Seeks reward Thrives on deadlines

Type “B” Personality

Works methodically Rarely competitive Enjoys leisure time Does not anger easily Does job well but doesn’t

need recognition Easy-going

Aggressive PeopleBody language

Stiff and straight Bangs tables to emphasize points Folds arms across body

Aggressive people are basically insecure….. Try to avoid them.

Verbal language “I want you to…” “You must…” “Do what I tell you!” “You’re stupid!”

Submissive peopleBody Language

Avoids eye contact Stooped posture Speaks quietly Fidgets

Verbal Language “I’m sorry” “It’s all my fault” “Oh dear”

Submissive people have a great sense of inferiority

Assertive People Body language

Stands straight Appears composed Smiles Maintains eye contact

Verbal language “Let’s” “How shall we do this?” “I think… What do you think?” “I would like…”

Personalities who cause conflict

Aggressor Passive Error prone Negative attitude Chatterbox Do nothing

Exercise:Conflict Management Style

Survey

USING SCORE SHEET

CONFLICT MANAGEMENT STYLES

COMPETING (MY WAY)

CONFLICT MANAGEMENT STYLES

COLLABORATING (OUR WAY)

CONFLICT MANAGEMENT STYLES

COMPROMISING (50/50)

CONFLICT MANAGEMENT STYLES

ACCOMODATING (YOUR WAY)

CONFLICT MANAGEMENT STYLES

AVOIDING (NO WAY)

CONFLICT CONTINUUM

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Exercise:Advantages and Disadvantages of each Conflict Style

23

Competition Plus

The winner is clearWinners usually experience gains

MinusEstablishes the battleground for the next conflictMay cause worthy competitors to withdraw or

leave the organization

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Accommodation Plus

Curtails conflict situationEnhances ego of the other

MinusSometimes establishes a precedenceDoes not fully engage participants

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Compromise Plus

Shows good will Establishes friendship

Minus No one gets what they want May feel like a dead end

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Collaboration Plus

Everyone “wins”Creates good feelings

MinusHard to achieve since no one knows howOften confusing since players can “win”

something they didn’t know they wanted