persons with disability and disability people organization...

World Bank Group, Nigeria

REPORT

Persons with Disability and

Disability People Organization

Consultative Meeting in Lagos,

Nigeria.

Friday 19th October 2018

Sheraton Hotel Lagos, Nigeria.

Pub

lic D

iscl

osur

e A

utho

rized

Pub

lic D

iscl

osur

e A

utho

rized

Pub

lic D

iscl

osur

e A

utho

rized

Pub

lic D

iscl

osur

e A

utho

rized


1

Contents LIST OF ABBREVIATIONS ............................................................................................................................... 2

EXECUTIVE SUMMARY .................................................................................................................................. 3

INTRODUCTION ............................................................................................................................................. 4

Background ............................................................................................................................................... 4

Consultation Objectives ............................................................................................................................ 4

Consultation Methodology ....................................................................................................................... 4

CONSULTATION PROCEEDINGS .................................................................................................................... 5

Introduction to the World Bank Group ..................................................................................................... 5

PRESENTATIONS ............................................................................................................................................ 5

Disability Inclusion in the World Bank ...................................................................................................... 5

World Bank Group Commitments to Disability-Inclusive Development .............................................. 6

The Disability-Inclusion and Accountability Framework ....................................................................... 8

Identification for Development What is the World Bank Doing? ............................................................. 8

The Nigeria ID4D Project ....................................................................................................................... 9

Interactive Session .............................................................................................................................. 10

GROUP WORK ............................................................................................................................................. 10

Group Discussion Guide .......................................................................................................................... 10

Plenary Presentation ............................................................................................................................... 13

RECOMMENDATIONS ................................................................................................................................. 18

CONCLUSION ............................................................................................................................................... 18

ANNEX ......................................................................................................................................................... 19

Pictures of Meeting ................................................................................................................................. 19


2

LIST OF ABBREVIATIONS CBN Central Bank of Nigeria

BVN Bank Verification Number

CRPD Convention on the Rights of Persons with Disabilities

CSOs Civil Society Organizations

ESF Environmental and Social Framework

FEC Federal Executive Council

FGN Federal Government of Nigeria

FRSC Federal Road Safety Corps

INEC Independent National Electoral Commission

IDA International Development Association

IBRD International Bank for Reconstruction and Development

MIGA Multilateral Investment Guarantee Agency

ICSID International Center for Settlement of Investment Disputes

ID Identification

ID4D Identification for Development

IFC International Finance Corporation

NCC Nigerian Communication Commission

NIMC National Identity Management Commission

NIN National Identification Number

NPC National Population Commission

PVC Permanent Voters Card

PWD Persons with Disability

SDGs Sustainable Development Goals

WB World Bank


3

EXECUTIVE SUMMARY Global estimates on identification indicates that over 1 billion people lack means of identification,

and this limits access to key services for many people in developing countries. 15% of the world

population are Persons with Disability and these persons are part of the group of people without

means of identification, consequently becomes barriers in accessing basic services.

In perspective, Nigeria’s identification system has been seen to be multi-duplicated with over

thirteen (13) government agencies providing means of identification, yet with very low coverage.

Only about 30% of the population’s birth is registered, and less than 50% of households have any

form of identification; only 9% have a National Identification Number (NIN).

The Federal Government of Nigeria requested for support from the World Bank for a

foundational robust and all-inclusive identification system for easy access to services through

identification.

In response to this request to support the strengthening of the identification system, the World

Bank is conducting People with Disability consultation with objective to get feedback on barriers

toward accessing Nigerian government’s means of identification, and to share concerns and

possible methods for channeling complains to the National Identity Management Commission

(NIMC).

The consultation identified barriers ranging from cultural, structural, communication,

discrimination and non-consideration of peculiar disability options for identification.

Recommendations suggested behavioral and perception change communication activities for

disability persons and the general population, advocacy to the NIMC to train Enrolment and Desk

Officers in communicating with people with disability and ensuring that they are included as Desk

Officers.


4

INTRODUCTION

Background Over 1 billion people globally lack means of identification, with 500Million from Sub-Saharan

Africa. This greatly affects access to services in health, education, social and safety nets, financial

and other key services.

People with disability are not left out from the 15% the world population addressed as Persons

without proof of identification. Persons with Disability are more likely to experience barriers in

accessing identification systems. It is therefore important to reach these marginalized and

vulnerable population through robust, inclusive and foundational identification systems.

In perspective, Nigeria’s identification system has been seen to be multi-duplicated and with very

low coverage. Only about 30% of the population’s birth is registered, and less than 50% of

households have any form of identification; only 9% have a National Identification Number(NIN).

Over thirteen (13) government agencies in Nigeria including the National Identity Management

Commission (NIMC), National Population Commission (NPC), Central Bank of Nigeria (CBN),

Independent National Electoral Commission (INEC), Nigerian Communication Commission (NCC),

Federal Road Safety Corps (FRSC) etc., offer forms of identification.

The Federal Government of Nigeria earlier requested for support from the World Bank and other

international sponsors in instituting a foundational robust and all-inclusive identification system

for easy access to services through identification. Moreover, the Federal Executive Council (FEC)

recently approved the developed Strategic Road-map for Digital Identification, with the objective

of strengthening legal and institutional framework of identification systems.

This report captures the proceedings of Persons with Disability (PWD) and Disability People

Organizations consultation meeting by the World Bank Group, Nigeria. The meeting which held

on Friday 19th of October 2018, at Sheraton Hotel Lagos-Nigeria, targeted participants from the

South-West, South-East and South-South regions.

Consultation Objectives The objective of the consultation includes:

• To get feedback from participants on barriers toward accessing Nigerian government’s

means of identification; and,

• To share concerns and possible methods for channeling complains to NIMC.

Consultation Methodology The consultation methodology includes:

• PowerPoint presentations

• Group discussions; and,

• Plenary presentations.


5

CONSULTATION PROCEEDINGS

Introduction to the World Bank Group

Mr. Ilesanmi welcomed participants and made a brief presentation about the World Bank. He

informed participants that the World Bank was established in 1944 to support the reconstruction

of Europe and establish a new international ecosystem after world war II. In the 1970s however,

the bank shifted its attention from exclusively reconstruction to people-oriented interventions.

The World Bank also known as the World Bank Group comprises of five (5) institutions;

1. International Development Association (IDA);

2. International Bank for Reconstruction and Development (IBRD);

3. International Finance Corporation (IFC);

4. Multilateral Investment Guarantee Agency (MIGA); and,

5. International Center for Settlement of Investment Disputes(ICSID).

The IBRD provides financial loans to middle and low income countries, with Nigeria inclusive. The

IFC on the other hand operates in partnership with private investors, by financing businesses in

developing countries, while MIGA provides insurance and guarantees to foreign investors in

developing countries.

He informed participants that the World Bank is co-owned by participating governments

including Nigeria. The bank currently has a Nigerian on the board as an Executive Director. The

World Bank Group through the IDA upon request provides funding to participating governments.

They also provide loans and small interest grants with a long term repayment plan through

contributions from developed countries.

The World Bank participates in several developmental sectors such as Agriculture,

Transportation, Health, Social Investment and Social Protection projects. He further emphasized

that the Bank does not fund projects in institutions of governments and participating States

related to Defense. They only support government projects but do not own the projects.

He thereafter concluded by explaining the objective of the consultation, to get feedback from

participants that would feed into the design of the project and to ensure no one is left behind.

PRESENTATIONS

Disability Inclusion in the World Bank By Charlotte McClain-Nhlapo, Global Disability Advisor, World Bank Group.


6

Ms. Charlotte McClain-Nhlapo shared on the work of the World Bank with Disability people over

the past 30 years, and have in recent times became more deliberate on Disability-Inclusion in the

society.

The World Health Organizations (WHO) in 2011 estimated that the world has about 15% of total

population to be with disability (1 in 7 people), although most surveys do not reflect this data.

Nigerian has a substantial population of 25Million people with disability. Disability is not

homogeneous, with some people having multiple disability.

People with disability face environmental and attitudinal barriers, with most experiencing

exclusion and poverty.

Disability has hidden cost of living. The International Labor Organization report of 2014 shows

that excluding people with disability would amount to 3-7% loss of GDP which is considerably

financially irresponsible.

World Bank Group Commitments to Disability-Inclusive Development

The World Bank is developing strategies to mainstream disability into the Bank’s policies and

projects. It is however important that Disability People Organizations and Persons with Disability

study the strategies available globally that speak to disability inclusion.

She further shared several commitments to address disability-exclusion, which include:

• 2030 agenda for sustainable development and the Sustainable Development Goals

(SDGs);

• Habitat III New Urban Agenda of 2003;

• Sendai Framework for Disaster Risk Reduction (as well as address universal design) 2015-

2030 in Japan;

• Convention on the Rights of Persons with Disabilities (CRPD);

• World Bank Environmental and Social Framework (ESF);

• Disability and Non-Discrimination Good Practice Note;

• Environmental and Social Framework (ESF) Directive on disadvantaged or vulnerable

groups;

• Ten Commitments made at the Global Disability Summit; and,

• SDG 16.5 on ensuring everyone has a legal ID.

She further stated that the Convention on the Rights of Persons with Disabilities (CRPD) has

become a legal framework for governments across the world on Disability inclusion, and reports

are regularly received by the committee from counterparts of the Bank on the progress of

implementation. Fortunately for Nigeria, there is a Nigerian on the board. The CRPD also

collaborates with Civil Society actors in achieving the framework, and this further led to the

development of the above mentioned Environmental and Social Framework (ESF) by the World

Bank.


7

The ESF is used as a safeguard/ standards to guide engagements with borrowers, ensuring that

engagements and consultations are Disability-inclusive. This ultimately ensures that Persons with

Disability are reasonably accommodated during consultations.

The Disability and Non-discrimination Good Practice Note was also developed to go along with

the ESF to support its implementation. The Note addresses investment project financing issues

relating to discrimination based on disability.

The Bank alongside governments and multinational institutions through the International

Disability Alliance made 10 commitments at the Global Disability Summit that held in July 2018.

This is to accelerate global action for Disability Inclusive Developments in Education, Social

Protection, Data collection and other critical sectors; this will ensure that developing countries

effectively invest more in Persons with Disability access to social services. These commitments

are as follows:

1. To ensure that all WB-financed education programs and projects are disability-inclusive

by 2025.

2. To ensure that all WB-financed digital development projects are disability sensitive,

including through the use of universal design and accessibility standards.

3. To scale up disability data collection and use, guided by global standards and best

practices, such as using the Washington Group’s Short Set of Questions on Disability.

4. To introduce questions on disability into the Women, Business and the Law survey to

better understand the economic empowerment of women with disabilities.

5. To ensure that all projects financing public facilities in post-disaster reconstruction are

disability inclusive by 2020.

6. To ensure that all WB-financed urban mobility and rail projects that support public

transport services are disability-inclusive by 2025.

7. To enhance due diligence on private sector projects financed by the International Finance

Corporation (IFC) regarding disability inclusion.

8. To ensure that 75 percent of WB-financed social protection projects are disability-

inclusive by 2025.

9. To increase the number of staff with disabilities in the World Bank Group.

10. To promote the Disability Inclusion and Accountability Framework among World Bank

staff as a way to support and create awareness of the WB’s new Environmental and Social

Framework (ESF).

The commitments use the Washington Group questions on disability, which is a departure from

diagnosing disability to the functionality of disability.

She further disclosed that the Washington Group questions is however developing critical

questions on developmental and self-care challenges; stating that henceforth, every project of

the borrowers would consider functionality as it regards the peculiarity of Persons with Disability.


8

The Disability-Inclusion and Accountability Framework

Ms. McClain Nhlapo further made a brief introduction of the Disability-Inclusion and

Accountability Framework as a Road-map in mainstreaming disability inclusion in the World

Bank’s policies and operational work. It aims to aid the capacity building internally, for supporting

counterpart Countries in implementing Disability-Inclusive Development Projects. The primary

target of the framework is the World Bank’s staff, and also relevant to client countries,

development partners and Persons with Disability.

She continued that the World Bank Nigeria Country Director is keen on ensuring that the

Framework on Disability-Inclusion is operationalized in-Country by calling on PWD and Disability

People Organizations to hold the Bank accountable to its commitments, as well as share

experiences on challenges and experiences.

The session was concluded by noting the importance for governments of developing countries to

reflect on the cost of excluding PWD and maximize the opportunity of their inclusion in

developmental project designs and implementation.

Identification for Development What is the World Bank Doing? By Victoria Esquivel Korsiak, Identification for Development Project, World Bank Group

Theme of presentation:

• The World Bank Identification for Development initiative;

• State of identification in Nigeria;

• Nigeria ID4D Project Overview: strategic Vision, Proposed Ecosystem Approach, Project

Components; and,

• Group Discussion

Ms. Esquivel-Korsiak commenced by emphasizing that over 1 billion people globally do not have

any form of identification especially in developing countries, and this group of people struggle to

access financial, educational, health and other essential services.

The ID4D project in collaboration with 23 International Organizations came up with 10 common

goals to serve as best practices in achieving robust identification systems, to correspond with

sustainable development of the digital age.

The principles guiding this goals are centered around three (3) critical areas:

• Inclusion - to enhance Universal coverage and accessibility of identification;

• Design - to ensure that identification systems are robust, secure, responsive, and

sustainable; and,

• Governance - to facilitate trust, privacy and user rights.

The 10 goals for identification systems include:


9

1. Universal coverage for individuals from birth till death free from discrimination.

2. Barrier free access, including information, technology disparities, or direct and indirect

costs.

3. Establishes a robust, secure and accurate identity from birth till death.

4. Platform is responsive to individuals and is interoperable.

5. Collects and uses data proportionately and with minimal disclosure.

6. Uses open standards and is vendor and technology neutral.

7. Financially and operationally sustainable without compromises on access.

8. Comprehensive legal and regulatory framework which safeguards user rights, data

privacy and security.

9. Established and clear institutional mandates and accountability.

10. Enforced legal and trust frameworks through independent oversight and adjudications of

grievances.

The goals would accelerate the development of a digital identification platform that is

foundational to development as practiced in countries across the world such as India, Pakistan,

Peru, Thailand as well some developing countries. This would efficiently integrated identification

system in-country into one universal identification system.

The Nigeria ID4D Project

Nigeria has two key identification systems; birth certificate and the national identification card.

Ms, Esquivel-Korsiak stated that these two identification systems have low coverage with

estimate of about 30% coverage.

The harmonization committee made up of government agencies working alongside the Federal

Executive Committee has recently developed a Road-map for achieving digital identification in

Nigeria.

The Federal Government of Nigeria has also received financial support from the World Bank, the

French Development Agency and other actors in achieving digital Identification in 3-5 years. She

revealed that this process would initially be for the older population in Nigeria.

The overall objective of digital identification in Nigeria is to achieve lifelong identification for

every individual physically present in Nigeria.

The design would allow for a digital National Identification Number, using unique bio-metrics

with 8-10 data fields. It would also allow verification and access across Ministries, Departments

and Agencies of Government with information about birth and death registration; built with legal,

technical and security protections to ensure data protection and privacy.

The digital identification system would enable members of the identification ecosystem to

provide services to individuals based on authenticated ID.

Enrolment for identification would be improved through a strategic ecosystem approach to

achieve full coverage of the population by incentivizing enrolment within the ecosystem. The


10

system would also ensure that enrolment officers are able to make judgmental calls to enroll

persons with physical challenges, i.e. issues with capturing Iris (the eyes) and finger prints of

persons with peculiar disabilities.

Ms. Esquivel-Korsiak however stated that the ID4D team think that the NIMC needs to

collaborate extensively with Civil Society Organizations to carry out enrolment within specific

population.

Planned Activities

• Strengthening the Legal & Regulatory Framework: by enabling national policy, legal

frameworks, and capacity building to support digital, unique and foundational

identification, data protection and privacy, and regional mutual recognition;

• Building a robust Foundational System by scaling up enrollment in ID which includes

establishing a central digital identification system and supporting IT systems, enrolling

residents and distributing a basic credential, bolstering civil registration systems,

strengthening cyber-security across the ecosystem, conducting a supporting

communications campaign and ensuring citizen engagement and grievance redress;

• Ensuring access to services is achieved by supporting linkages with certain key quick win

public, private services and the foundational ID system, both domestically and

internationally, to ensure that the identification system enables access and inclusion.

In conclusion Ms. Esquivel-Korsiak revealed that the ID4D team is proposing the National Data

Protection and Privacy Bill to the Federal Government of Nigeria to essentially augment the

foundational identification system in Nigeria.

Interactive Session

Questions

1. How would future disability be updated in the data fields and the identification system?

2. How would legacy cards be addressed?

Responses

1. NIMC is currently collecting updated data into the identification system and this would

be a continuous process

2. NIMC recognizes the issues with legacy cards, this would be modified to transit into a new

technological system.

GROUP WORK

Group Discussion Guide Participants were thereafter divided into 8 groups to share experiences in enrolment for

identification. The discussion was guided by the following key questions:

1. Please explain the barriers you have experienced while trying to get national ID?


11

a) What has been your experience accessing the ID registration offices?

b) How have you been related by the enrolment officers and other staff?

c) What are the costs you have faced in trying to get an ID? This includes formal costs

like fees for the ID and informal costs like transportation, time away from work, etc.?

2. What types of ID do you use to access services like banking, mobile phone, health care,

education, etc.? Would having a national ID make it easier to access these service?

3. How can enrolment in the national ID system be improved for persons with disabilities?

4. How can the complaints system at NIMC be made more accessible to persons with

disabilities? Did you know that the NIMC has a Customer Care (complaints) department?

5. How can we improve outreach to persons with disabilities?


Plenary Presentation

S/N QUESTIONS SUMMARY OF GROUP RESPONSES

1 Please explain the barriers you have experienced while trying to get national ID? What has been your experience accessing the ID registration offices?

Structural barriers: inability to access enrolment centers; Communication Barrier: Enrolment officers are not trained to communicate with Persons with Disability; Priority: Persons with Disability are not given preferential treatment in enrolment centers. Enrolment centers are crowded with long queues, Persons with Disability are left on long queues; Publicity: Enrolment centers are not well publicized to Persons with Disability; Proximity: Enrolment centers are located in state centers far away from residents; Lack of alternative electronic equipment: electronic equipment used for enrolment cannot read finger prints and iris of Persons with Disability.

How have you been related by the enrolment officers and other staff?

Discrimination: Persons with Disability are treated as infidels; Attitudinal: Enrolment officers are unwelcoming and hostile to Persons with Disability, some officers feel sympathy and not empathy towards Person with Disability.

What are the costs you have faced in trying to get an ID? This includes formal costs like fees for the ID and informal costs like transportation, time away from work, etc.?

Enrollees i.e. PWD pay for electricity, data and in some cases fuel to power generators at enrolment centers; Enrollees also pay enrolment officers to speed up registration.

2 What types of ID do you use to access services like banking, mobile phone, health care, education, etc.? Would having a national ID make it easier to access these service?

Permanent Voters Card(PVC) , International Passport, Bank Verification Number(BVN), Driver’s License, School ID etc.

3 How can enrolment in the national ID system be improved for persons with disabilities?

PWD should be used as enrolment officer; Partnership between PWD and Disability People Organizations; Collaboration with Faith Based Organizations and CSOs in conducting enrolment; Capacity building for enrolment officers in communicating with PWD; Decentralization of enrolment centers to enable PWD and other vulnerable groups access enrolment centers;


14

Structural accessibility of enrolment centers to accommodate PWD; Provision of wheel chairs for physically challenged, Jaw for windows software for the blind, ramps, sign language interpreters for the deaf and grail registration sheets for the blind.

4 How can the complaints system at NIMC be made more accessible to persons with disabilities? Did you know that the NIMC has a Customer Care (complaints) department?

Involving PWD in complaint system of NIMC; Online complaint platforms that is disability friendly; Provision of toll free telephone lines for complaints and feedback.

5 How can we improve outreach to persons with disabilities?

Conducting media sensitization exercises across the country to create awareness on the importance of identification; Organizing advocacy to PWD through town hall meetings; Conducting sensitization campaigns through print media, social media and Faith Based Organizations.


RECOMMENDATIONS 1. Participants requested support from the World Bank Group in behavioural and perception

change activities for PWD.

2. Participants also recommended that World Bank Group advocate to the NIMC to train

Enrolment and Desk Officers in communicating with PWD and ensuring that Desk Officers

include PWD.

3. Participants also recommended that consultation or engagement materials be sent ahead to

enable the visually impaired to study ahead of time.

CONCLUSION By Ms. Victoria Esquivel-Korsiak

Ms. Esquivel-Korsiak concluded the consultation by informing participants that the meeting

outcome, feedback and recommendations would be shared with NIMC and further incorporated

into the design of the ID4D project. Participants were also informed that the consultation is the

beginning of more engagements.

She however appreciated participants for taking out time away from work to attend the

consultation.

Ms. Ekaete Judith Umoh, the President of the Joint Association of People with Disability further

expressed appreciation to the World Bank team for their commitment towards Disability-

Inclusion in Nigeria.


19

ANNEX Pictures of Meeting


20


21


22

persons with disability and disability people organization...

Documents