your autumn what’s on

news from around the winchesterdistrict

insidethis edition:� we want your views

� christmas in winchester

� money for rural areas

� anti social behaviour

SEEPULL-OUT

FOR

autumn 2008

perspectives

perspectives2 w w w. w i n c h e s t e r. g o v. u k

This autumn, councils up and down thecountry are undertaking a ‘Place Survey’ atthe request of the Department forCommunities and Local Government. The survey, which has been sent to a random sample of2,500 Winchester residents, is a new consultation takingplace nationwide, designed to help local councils and thegovernment understand people’s views and experiences oftheir local area and local public services. It will help us to findout how well Winchester City Council – and our partners in theDistrict, the police, and NHS – are delivering services and tacklingthe issues that matter to local people.

Your views are important to us – so if you have received a copy ofthe survey, please do take the time to complete it and return it in theFreepost envelope provided as soon as possible. The survey aims tocover a random sample of residents so unfortunately we will not be ableto provide copies of the survey on request.

The results of the survey will be available in early 2009, and will bepublished on our website and in a future edition of Perspectives.

place surveywe want your views

committed to providing

we’re proud ofThe introduction of ourCustomer Service Centre in2005 was the start of aprogramme to deliverCustomer Service we’reproud of. The Centre has continued todevelop since then, taking on moreof the Council’s contact pointsevery year; but we don’t want tostop there. Our latest customer

initiative is to achieve the newgovernment Customer ServiceExcellence standard accreditationacross the Council.

This will be a major piece of workover the next three years; we’re notlooking to achieve this in one ortwo carefully chosen areas but inevery area of our work. Onceachieved, independent externalassessors will continually monitor usto make sure that we maintainstandards and keep working toimprove our customer service.

What’s important about CustomerService Excellence is that it’s not justa certificate to hang on the wall.Working towards the accreditationwill help us look at how we provideour services and to think about ourcustomers; who they are, howsatisfied they are with the serviceswe deliver, and what they expect ofus now and in the future. It will bea practical experience helping us

make real improvements to theservice we provide by identifyingwhere we are getting it right as wellas those areas where we’re not.

One of the key aspects of the newstandard is about putting ourselvesin our customers’ shoes and activelyinvolving them to help us developcustomer insight. By using surveys,mystery shopping, focus groups,compliments and complaints - aswell as using the knowledge of ourstaff and elected members - we candesign and deliver services in thebest way possible for our customers.

To do this we need your help. Ifyou would like to get involvedwith some of the activities above- to share your experiences of theCouncil’s customer service, goodand not so good - contact PaulWood, Head of Customer Serviceon 01962 848 318 or by emailpwood@winchester.gov.uk

customerservice

perspectives 3

As part of our continued work to be moreresponsive to communities’ needs, our LocalOffices have now opened their doors in 2 locations across the district with a thirdopening soon; enabling local people toaccess services in their communities ratherthan having to travel to Winchester.Residents can now choose to contact the City Council atthe Local Offices in Bishops Waltham Citizens AdviceBureau, New Alresford Library and at MeadowsideLeisure Centre in Whiteley. One day a week there willbe general advice available on all Council services anda further half a day each week will see in-depth housingand benefits advice available in Bishops Waltham andNew Alresford.

This initiative is part of the Council’s push to provide abetter service to residents in the more rural parts of thedistrict. It reflects the emerging findings of the new LocalDevelopment Framework, which identifies settlementssuch as Bishops Waltham, New Alresford and Whiteley asimportant locations for key services.

� Whiteley: general advice available on all Councilservices every Wednesday from 10am until 4pm.

� Bishops Waltham: general advice available on allCouncil services every Thursday from 10am until 4pm

and in-depth housing and benefits advice everyWednesday from 10am until 1pm.

� New Alresford: coming soon - general adviceavailable on all Council services every Friday from9.30am until 4pm and in depth housing and benefitsadvice every Monday from 10am until 1pm.

You do not have to make an appointment so just drop inat a time and location convenient to you.

our services closer to YOU

apply for it . . .

Housing, Benefits, Planning permission, Licences

report it . . .

Graffiti, Abandoned vehicles, Fly tipping

enquire about it . .

Recycling, Contacting your councillor, Events,

Grants, Activities and places to meet

pay for it . . .

Council tax, Business rates, Season ticket

for parking, Parking penalty charge

local offices

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Some of the things you can do at our local offices:

perspectives4 w w w. w i n c h e s t e r. g o v. u k

high qualityenvironment

The City Council is performing well inmany areas according to a recentreport from the Department ofEnvironment, Food and Rural Affairs.Our standards for dealing with graffiti,fly-posting and fly-tipping received topmarks, whilst our litter cleansingstandards also scored highly.

Elsewhere, Winchester’s householdrecycling and composting rates arecontinuing to improve and arecomfortably ahead of the 30% targetset by the Government. Thanks tothe help of our residents, we havebeen achieving monthly recyclingand composting rates of up to 39%,which is good news for theenvironment.

economicprosperity

A number of big and successfulschemes opened, such as theDiscovery Centre and WinchesterStadium.

The percentage of major planningapplications determined within a13 week deadline was 66%; thisexceeded the Communities andLocal Government target of 60%and reflects the improvements ofour Planning Service in dealingwith applications.

Visitor numbers at our museums andgalleries have continued to grow,with over a 17% increase in the numbers enjoying ourmuseums services in 2007/08compared to the previous year. Thisimpressive performance has largely

been due to the success of the newexhibition area, City Space at theWinchester Discovery Centre.

safe andstrongcommunities

The Housing Landlord Service is wellahead of its programme to bring allCouncil houses up to the DecentHomes Standard, with only 0.5% ofour stock remaining to be improved.

Elsewhere, our Benefits service hasexceeded targets in a number ofimportant areas. It continues toimprove the speed with whichapplications are processed. Recoveryof overpayments has been a priorityin 2007/08 and this is reflected inimproved performance figures.

performance INFORMATION &

What did the City Council achieve and how was the money spent in 2007-2008?Some of the highlights of that year can be found below and full details are

available on our website www.winchester.gov.uk

The City Council is financed through several sources and receives only 9 pence fromevery £1 of council tax. This accounts for just 8% of your total bill - the rest is distributedto other agencies such as the County Council and the Police Service.

efficient and effective council - over £1.5million saved so farProviding greater value for money and exploring more efficient ways of operating has helped us to, not only achieve ourefficiency savings target of £531,000 for 2007/08, but to exceed it by a further £16,406. Over the past three years, theCouncil had been set a cumulative efficiency savings target of over one and a half million pounds, a figure that we havenow exceeded by £351,916. In February, the Audit Commission released the results of its independent inspection of‘Access to Services’, carried out during December 2007, in which the City Council was rated as “fair with promisingprospects for the future”. They said “Customer satisfaction levels with the Council and many of its services are high andcontinue to improve. Consultation and engagement with the community is effective in most areas and is improving, butthe Council needs to manage and use information better to ensure everyone has the same level of access”. Work is nowunderway on our three year programme to use customer insight to deliver Customer Service we’re proud of.

&

w w w. w i n c h e s t e r. g o v. u k perspectives 5

Q. How much did thecouncil spend?

A. £74 millionThe Council’s gross expenditure was£74 million, while the incomegenerated from Council activities(such as rent from council tenants)was £53 million. The shortfall isfunded by other external sources.These include council tax, grantsfrom Central Government andbusiness rates. The total amount ofexpenditure funded by council taxwas £6.2 million, which is 8% of theCouncil’s gross annual expenditure.

Business rates are collected locallyand paid to the Government. Thenational total is then redistributedby Government when the grantsettlement is announced. WinchesterCity Council collected £39 millionfrom its businesses, but onlyreceived £5.8 million (15%) of thatcollected in the redistribution.

Q. How much is thecouncil worth?

A. £499.7 millionAt 31 March 2008, the Council hadassets of £540 million and totalliabilities of £40 million, giving anet worth of £500 million.However, this includes theCouncil’s housing stock of morethan 5,000 houses and flats with atotal value of £408 million.

The Council’s reserves at 31 March2008 included £8 million, whichcan be used for financing capitalexpenditure plus earmarkedrevenue reserves of £8 million. Itis Council policy that theunallocated level of revenuereserves should not fall below £2million and this amount is kept ina separate reserve known as theGeneral Fund Balance.

Q. Capital spending –how much have wespent on projectsthis year?

A. £9.4 million

The Council’s capital budgetfinances the purchase of land andequipment that will provideeconomic benefits over a number ofyears. Major refurbishment costsand some grants are also includedin Capital Expenditure.

Among the most notable capitalprojects completed in 2007/08 werethe Winchester Stadium, a jointenterprise with the University ofWinchester, and the Discovery Centrein Jewry Street Winchester, both ofwhich received £1 million investmentsfrom the City Council, as well asimprovements to council houses toreach the Decent Homes Standardprescribed by Central Government.

financial INFORMATION&

changes to the complaints procedureThe responsibility for considering complaints that a Councillor may have breached the Code of Conduct hasnow been transferred from the Standards Board for England to local authorities.

If you want to complain about a breach of the Code of Conduct by a Winchester City Councillor or aparish/town Councillor, you can submit your complaint to the City Council’s Monitoring Officer, StephenWhetnall. He will then refer the matter to the Council’s Standards Committee for initial consideration.

The Standards Committee can only deal with complaints about the behaviour of a Councillor. It cannot dealwith complaints about matters that are not covered by the Councillors’ Code of Conduct (e.g. you cannotcomplain about a Councillor simply because he/she has taken a particular decision that you do not agree with).

Further information on the Code of Conduct and how to complain is available from www.winchester.gov.uk/codeofconduct or contact Chris Ashcroft, Head of Democratic Services on 01962 848 284 or email cashcroft@winchester.gov.uk

&

perspectives6

This year, the Christmas season willofficially begin in Winchester on Friday 14November when glittering new lights willbe switched on across the city centre,transforming the historic streets into awinter wonderland.

Come to the city over the festive season and you’ll bespoilt for choice for things to see and do. From thecathedral’s Christmas market and ice rink, to the TheatreRoyal pantomime, carol concerts and Making Merry OpenStudios, there is festive cheer for all in Winchester thisChristmas. For more details see our What’s On Guide(enclosed) or visit www.winchester.gov.uk/events

Exclusive discount day for residents at WinchesterCathedral Ice Rink! To celebrate the opening of this year’sChristmas Market and Ice Rink, WinchesterCathedral is offering residents of theWinchester District the chance to skate foronly £5 per person on Friday 28 November.Tickets are normally priced at £9.20 peradult and £7.20 per child.

The ice rink and market, now in their third year, havealready established themselves as two of the mostenticing Christmas events in the south of England.Opening on Thursday 27 November, the market will runfor 18 days until Sunday 14 December and the ice rinkuntil Sunday 4 January 2009.

Tickets for the ice rink are available now from thecathedral box office, either online at www.winchester-cathedral.org.uk, by phone on 01962 857 275/6 or inperson at Winchester Cathedral Visitors’ Centre. Bookingis essential as there are limited places per session. Pleasecomplete the voucher below and present it at the boxoffice when collecting your tickets, at least 30 minutesbefore the start of your booked session.

For further information about these exciting events visitthe cathedral website www.winchester-athedral.org.ukand follow the links.

Name ........................................................................................

House number/name .................................................................

Street name...............................................................................

Postcode....................................................................................

Email .........................................................................................

Tel .............................................................................................

� Tick here if you would like to receive further details about events andpromotions at Winchester Cathedral.

�

The information collected will only be used by the Cathedral in conjunction withthis offer, and will not be stored unless you have requested further information.

inchristmaswinchester

Two fantastic events have been held so faras part of the district’s Live Your Dreamprogramme leading up to London 2012.Over a thousand people enjoyed live screenaction from the Beijing closing ceremony atWinchester’s Big Picnic in August, alongwith sports taster sessions, family activities,and the raising of the official handover flagat the Guildhall.

Open Up, Lighten Up Winchestermarked the local launch of the Cultural Olympiadin September. It brought hundreds of people intothe town centre for five evenings of live musicand dance, workshops, guided tours and caféculture and culminated in a colourful lanternprocession through the High Street. The eventmarked the first Council-led initiative to boostthe early evening economy of the city,transforming the quiet time from 5.30pm to7.30pm into an opportunity for socializing,shopping and entertainment.

There is still more to come, with a chance to honourWinchester’s Olympic heroes. The City Council andHampshire County Council are working together on aspecial reception in November to honour the returningOlympians and Paralympians from Hampshire, includingWinchester’s gold medal-winning sailor Iain Percy,swimmer Julia Beckett and hockey player Rob Moore.

Winchester City Council is currently arranging aconference to take place on 21 January at WinchesterDiscovery Centre. It will be aimed at all those who workin the culture and heritage sectors and will shape a fouryear programme for the district’s own Cultural Olympiadin the run up to 2012. If you would like to be involved,email liveyourdream@winchester.gov.uk

Meanwhile, the City Council is encouraging businesses inWinchester to look out for procurement, training anddevelopment opportunities arising from London 2012.You can find out all about these on www.winchester.gov.uk/liveyourdream by following the ‘get involved’ tab.

Following local consultations in August and September,the Live Your Dream Framework – which aims to makethe most of the opportunities of London 2012 for localpeople - has now been completed. We would like tothank everyone who responded and we are still keen to

hear from people, especially youngand older people, who haveideas to put forward for our2012 legacy. Email yoursuggestions toliveyourdream@winchester.gov.uk

liveyour

dream

w w w. w i n c h e s t e r. g o v. u k 7perspectives

perspectives8 perspectives8 w w w. w i n c h e s t e r. g o v. u k

The latest figures to bereleased from Winchester

Discovery Centre show that this newcommunity facility is enjoying phenomenalsuccess. In the first year since opening therewill have been around 500,000 visits to theDiscovery Centre and 7,320 people havebecome members of the library – almost 7%of the population of the Winchester District.

In July and August 476 children were given library cards.Many were signing up to take part in the Summer ReadingChallenge which this year had a topical Olympic theme.The colourful new children’s library is clearly making animpact with youngsters as children’s book issues are up57% on the same period in 2005, the last fully comparableyear. Total book issues have increased by 28%, which isanother encouraging sign that the Discovery Centre ishaving a positive impact on reversing the national trendwhich has seen a decline in library usage.

If you haven’t been to the Discovery Centre yet whynot give it a try? There is always something going on.This winter you can catch author Henry Hitchings on 27 November as he shares the secret of How to ReallyTalk About Books You Haven’t Read. From 29 Novemberto 18 January Crafted – a selling exhibition bringingtogether hand-picked craft-makers from around the UK –is on display in The Gallery. And, for a fascinating andentertaining insight into the making of the BBC’sAntarctica join photographer Ben Osborne on 4December for some behind the scenes footage as well asbreath-taking photography.Whilst all the spaces at the centre are well used – from theperformance hall to the café - Winchester City Council isparticularly pleased by the response to the ground floorCity Space which it programmes and manages. Thisexhibition area features changing displays reflecting the

history and culture of the district. More than 7,000 visitorsenjoyed the opening exhibition about Jewry Street, withtotal numbers to the space nearing 23,000 in the tenmonths since opening. The programme has included newcollaborations with organisations such as UK ButterflyConservation and Hat Fair as well as longstandingfavourites such as Winchester Photographic Society.

Many families and schools have taken advantage of acreative line-up of supporting events and workshops, andthese are at a premium for the current exhibition calledOut of Egypt which features impressive Egyptianartefacts held by the City Council and Winchester College.Rounding off the year, Making Merry will be a craftselling event offering the chance to buy unique Christmaspresents from local makers.

You can join the mailing list forWinchester Discovery Centreand be the first to hear allthe latest news by goingonline to www.discoverycentres.co.uk/winchesteror by calling 01962 873 618.

winchester discovery centrea story of success

w w w. w i n c h e s t e r. g o v. u k perspectives 9

We hope youhave heardabout our newfood wastecampaign "Taste

it don't waste it" and have seen the advertson the sides of our 16 refuse freighters,which between them cover 8,000 milesaround our district each week.The council collects around 3,000 tonnes of food wastefrom people's bins each year - the equivalent of 206double decker buses. On average, families waste around£610 worth of food each year and we want to helpreduce this waste, and help people save some money.

Top Winchester chef, Andy Mackenzie from LainstonHouse Hotel is supporting the campaign and he recentlyvisited the home of our lucky competition winner Jo Neateand her daughter Lilly, to give them a food and shoppingconsultation.

Andy gave her some tips about buying fruit andvegetables and created a tasty pasta dish from theleftovers in her fridge.

Mrs Neate said: “It was really surprising. It had bacon,onion, rocket and pasta with porcini mushrooms and atomato sauce. It is surprising what you can make fromleftovers if you give it a little sauce – I had it for lunchand for tea!”

She added: “It has made me think about fruit and veg – I won’t buy the pre-packaged stuff anymore but will only buywhat I need, and I will think more about what I am eating.”

Mr Mackenzie, Executive Chef at Lainston House Hotel,said: "I am really pleased to support this campaign. As achef, you learn about food planning and buying - and theyare very important skills for anyone running a kitchen.

The main reasons for throwing away food can be groupedinto "cooking or preparing too much" - for examplecooking too much rice or pasta, whichgets left in the saucepan oron the plate; and "notusing food in time" - forexample having to throwout fruit and vegetablesbecause they've gone offin the fruit bowl or in thefridge, or not eating foodbefore it goes past its use-by date.

For more information on how to cut down on your weeklyfood bill and the waste you throw away visitwww.winchester.gov.uk/tasteitdontwasteit

supporting

It doesn't take long to plan a

week's menu in advance - but it

saves you a lot of time and

money in the long run!“

”

winchester’s NEWtourismstrategy Having kicked off witha major visitor surveyand an industry tourism summit atthe Guildhall over the summer, thedistrict’s new tourism strategy for2009 – 2012 is developing fast.Tourism objectives are being fullyintegrated into the wider economicdevelopment plans for the district,

recognising the keycontribution made bytourism to the economichealth of the district.

The Winchester District has a£230 million tourism industryand welcomes around 4.25million visitors each year. The

strategy will support thegrowth of this and other importantindustry sectors – such as farmingand the creative industries - in a waywhich is both sustainable andprofitable. The new strategy, whichsets its sights firmly on London 2012,aims to make the most of the

‘Olympics legacy’. It seeks to enhancethe profile of Winchester as a world-class visitor and business destination.

The next four years offer anunprecedented opportunity for Britainto make up lost ground in overseasvisitor markets, but London 2012 isalso the perfect catalyst for improvingand developing our businesses acrossthe board. In the Winchester District,we need to plan with originality anddeliver with quality.

The draft strategy will be availablefor comment from www.winchester.gov.uk from 31 October.

Winchester and East Hampshire districts, workingwith a team of volunteers known as the Fieldfare

Local Action Group, have successfully bid for£2.25million funding from SEEDA, theregional development agency.The money will be spent over the next five years acrossthe two districts. However, the money is specifically tohelp rural areas and so will not be spent in the urbancentres of Winchester town, Alton, Whitehill-Bordon,

Petersfield and Horndean.

Funding of up to £50,000 per project will be offered to helprealise proposals from all sectors of the community. Grants

will be dependent on a match with the five key criteria, theamount of competition locally and the ability to secure match

funding from other sources, including the private sector. Projectssupporting the farming and forestry sectors are a priority, and allproject proposals will have to demonstrate long term business viability andenvironmental sustainability.

The Fieldfare bid picked five themes under which the money will be spent:� helping farming and forestry businesses to grow and develop� regenerating rural communities � helping rural tourism businesses to expand� enhancing enterprise and skills development� caring for the natural environment

The Fieldfare Local Action Group is made up of business and communityrepresentatives and supported by officers of both councils under thechairmanship of Sir James Scott of Rotherfield Park, East Tisted. The group came together in June 2007 to develop a strategy in support of the bid,setting out priorities which are important to local people.

Sir James Scott, chairman of the Local Action Group, was delighted withthe result:

The Local Action Group is thrilled to be one of thegroups chosen to receive LEADER funding. This has been the result

of a great deal of work from a large number of individuals, working together for the benefit of our rural economy. I would

like to congratulate them all.

If you have a project which fits one or more of the themes above, you might be eligible to bid for funds of up to

£50,000. For more information, go towww.winchester.gov.uk/LEADER or email

kcrawford@winchester.gov.uk

follow the LEADER tomoney for rural areas

perspectives w w w. w i n c h e s t e r. g o v. u k10 perspectives

“”

w w w. w i n c h e s t e r. g o v. u k perspectives 11

anti social behaviour

Winchester City Council takes a firmstance against anti social behaviour. In

order to address the issue, the City Councilworks in partnership with other agencieswhich form the Winchester CommunitySafety Partnership (CSP). Membership of theCSP includes Hampshire Constabulary,Hampshire Fire and Rescue Service andHampshire County Council. However, ourmost important partners in tackling antisocial behaviour are our residents, whoprovide us with the vital information andsupport needed to take action against thosewho commit anti social acts.

How to get involvedAnti social behaviour can be reported by: � Completing an online reporting form� Calling 101� Calling 0845 045 45 45 � Contacting your housing provider or Acceptable

Behaviour Co-ordinator: if you are experiencingcontinual anti social behaviour

� Taking part in community groups and events in your area

What can the Winchester CommunitySafety Partnership do?Winchester Community Safety Partnership can tackle antisocial behaviour by using a number of tools; some ofthese are voluntary and others are enforceable throughthe courts. These include:� Warning Letters � Acceptable Behaviour Contract (ABC) � Anti Social Behaviour Orders (ASBO) � Anti Social Behaviour Injunctions (ASBI) � Dispersal of Groups � Crack House Closure orders

What action have we taken so far?Thanks to the support and information from ourresidents, Winchester City Council presently has in place:� 7 Acceptable Behaviour Contracts� 2 Interim Anti Social Behaviour Orders� 3 Anti Social Behaviour Orders� 1 Anti Social Behaviour Injunction � We have also successfully gained possession of

two properties in which tenants were behaving in amanner that had a detrimental effect on localresidents.

None of these actions could have been achieved withoutthe Community Safety Partnership and the support oflocal residents.

For more information visitwww.winchester.gov.uk/communitysafety

w w w. w i n c h e s t e r. g o v. u kperspectives12

This magazine is produced by Winchester City Council.

If you would like to contact us about any of the services featured inthis issue, please see the contact details given in each article. You canalso write to us at City Offices, Colebrook Street, Winchester, SO239LJ, call Corporate Communications on 01962 848 504, or emailcommunications@winchester.gov.uk. Telephone calls may be recorded.

Winchester City Council is not responsible for the content of external websites.

This magazine is printed on 75% recycled paper.

Tape versions are available on request from Winchester TalkingNewspaper, through our Corporate Communications Unit.

Cover shows residents enjoying themselves at Open Up, Lighten Up Winchester.

75%

polls, alerts and

websitesOur updated website www.winchester.gov.uk is proving to be very popular.According to our first poll on the site, over75% of visitors prefer the new look andfunctionality.

If you haven’t already visited the site you should give it atry as you can do many things online including: findingevents and facilities across the district, finding yourcouncillor, looking at our fascinating museums archives,sharing your opinions through our consultations, andalso paying your council tax or buying your parkingseason ticket. All these facilities are available 24hrs a dayso you can access our services at your convenience.

Our new Planning Applications website – followingfeedback from many users we have been developing anew, easy to use planning application site. More than10% of our website’s visitors head straight to theplanning pages and we hope recent users will havenoticed a markedly improved experience. The system isfar more straightforward, allowing you to view theprogress of an application without needing to know allthe key details. This is a developing service though, soplease give us your feedback.

Do you want to keep up to date with changes to particularareas of interest – if so, why not sign up to our new e-alerts system. You can choose from 20 different topics fromcommittee agendas to parking information, events torecycling and waste collection dates. Just enter your emailaddress and choose the frequency of the emails and we’lldo the rest. Go to www.winchester.gov.uk/ealerts toregister or find out more.

live for the futureU P D A T E

The Local Developmentframework is about toenter its next stage following anextremely high level of input from thelocal community, key stakeholders andelected members.Ensuring that the 3000 responses which we receivedhave been taken into account and acknowledged, hasbeen a big task for our Strategic Planners who havebeen working hard to gather all the required evidenceand site information for the next stage.

All this information will be presented to the LocalDevelopment Framework Cabinet Committee which willbegin to draw up a preferred approach for the districtbased on all the evidence gathered.

These discussions will take place over three meetings on:

� October 21

� November 12

� December 16

Agendas and related documents will be available from ourwebsite www.winchester.gov.uk prior to each meeting.Once a preferred approach has been established,interested members of the public will again have anopportunity to comment when all the information is pulledtogether in a preferred options document.

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