Patient and Family Centred Care

Changing a culture,

from the front line up

Ann Bower, Leader Cultural Transformation

Sherry Belanger, Patient Care Coordinator

Karen Littleton, Assistant Manager Central Okanagan, Patient and Family Centred Care, February 27th, 2013

Spiritual and Cultural

Dimensions of Health

Central Okanagan

Dimensions of

Patient and Family Centred Care

Dignity and Respect

Quality and Safety

Information Sharing

Participation

Collaboration

Continuity and Smooth

Transition of Care

Care for the Care Giver

Effective Treatment Delivered by

Clinicians and Staff

Three Dimensions of Care 2012/13

that is responsive to the care needs and experience of

patients and families

Quality and Safety

Improved the safe and the experience

of care, i.e

It’s Ok to Ask

Cottonwood Bathroom

Collaboration

Optimize the roles, scope, and functions

of care team members

6W, 4B, 3W, Cardiac,

Cottonwoods, 4E, Rehab unit, CTW 1

Care for the Care Giver

Increase workplace wellness, organizing

our work place

Team meetings

Pulling our Teams Together

Patient and Family Centred Care Team

6 West

Choices

6 West Pamphlet

6 West

Medicine Service and UBC Medical

Patient and Family Centered Care

It’s OK to Ask

Patient Information

“On Your Admission”

Sharing information with Patients and Families

Knowing your medications

While you are Here

On your way Home

Designing our Work Caring for the Care Giver

PFCC-G.E.M Team

The GEM’s

Creating a Wow

The Reason for Change

Cinderella?

Hi Cinderella….I am…….

Smoking Cinderella

Service obstacles – Quality and Safety

1. Obstacles signal the brain that our work is never done.

2. Obstacles inhibits creativity and productivity by invading the open spaces that allow most people to think, brain storm, and problem solve.

3. Frustration/prevention from locating what we need quickly !

4. Increases risk to work place injury & distracts attention

5. Decreases amount of surface area for cleaning and hygiene

www.mayo clinic.com March 2010

Processing or Bathing

Welcome and Clean?

Calm and Relaxing?

Everything Speaks- What patterns begin to emerge

Initial Cultural and Behaviors

•Desensitization of environment

•Focussed on tasks

•“Lets get it done”

•Limited awareness to another bathing experience

New Culture and Behaviors

•Visual notations of environment and our increased awareness

•Identifying patterns on tasks

•Aware of OUR need to “get it done”

•Residents home and a Bath Room

Cottonwood Tub Room

On our way to Resident Centred Care

G.E.M T>E>A>M

Measuring Success