pgbm03 mba operation management session 01 introduction to operations
TRANSCRIPT
PGBM03 Operations Management
Session 01 Introduction to Operations
Management
Module Leader: Peter Coleman
PGBM03 Operations Management
How the course is structured?
PGBM03 Operations Management
How is the course assessed?
PGBM03 Operations Management
What do I need to do to achieve a good grade?
PGBM03 Operations Management
What is Operations Management?
PGBM03 Operations Management
What are the responsibilities and
activities of an Operations Manager?
PGBM03 Operations Management
How do those activities impact on the strategy of
the business?
PGBM03 Operations Management
What are the different levels of analysis within
Operations Management?
PGBM03 Operations Management
How is the course structured?
• 10 x Lectures
– Attendance of lectures and seminars is compulsory
– Lecture will introduce a topic
– Take selected notes
– Further reading is ALWAYS necessary
• 9 x Seminar Classes
– Do the pre-reading and case studies
– Be prepared to engage, contribute and debate
• 1 x Assignment Support Session
How is the course assessed?
• An individual critical assessment of the operational methods and strategies adopted by an organisation of your choice, to provide the products and or services in a way that gives maximum satisfaction to it’s customers or clients.
• 3,000 word management report
• Submission FRIDAY 15th January 2015
How to get a good grade?
• Address all of the knowledge and skills learning outcomes. You must do this to pass
• A good answer will:– Identify who the customers are and what their
satisfaction criteria are
– Define the principle operational tasks that are used to satisfy these criteria
– Critically assess the operations strategies and operational processes employed
– Draw critical conclusions and make necessary recommendations for improvement (Including an implementation plan)
Best Advise
• Start NOW
• Choose a local organisation that you can get REAL access too
• AVOID organisations that you can only research on the internet
• APPLY operations management techniques to the creation of your PRODUCT (assignment) to meet the satisfaction of your CUSTOMER(university)
What is Operations Management?
Inputs OutputsActivities and processes that
turn Inputs into Outputs
Inputs that will be transformed within the operation or process• Material• Information• Customers
Products and/or
Services
Inputs that do the transforming within the operation or process• People• Facilities (technology,
buildings, etc.)
“Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services.” (Slack et al, 2010)
Example of a Bakery Business Operation
Inputs Outputs
Inputs that will be transformed within the operation or process• Flour• Water• Yeast• Customers
Bread and Happy
Customers
Inputs that do the transforming within the operation or process• Baker• Ovens• Shop
Example of a HR Operation within a Business
Inputs Outputs
Inputs that will be transformed within the operation or process• Records• Potential recruits• Employees Management
Information• Payroll• Training• PDPs
Inputs that do the transforming within the operation or process• Staff• Office• Computers
Levels of Operational Analysis
Flow between operations The level of the Supply Network
The level of the Operation
Flow between processes
The level of the Process
Flow between resources
What Operations Managers do and why they do it?
Inputs Outputs
Design
Deliver
Direct
Customers
StrategicObjectives
Develop
“The staff of the organization who have particular responsibility for managing some or all of the resources which comprise the operation’s function.” (Slack et al, 2010)
Competitive Position
Core Text
PGBM03 Operations Management
Session 01 Thankyou
Module Leader: Peter Coleman