@phil w lt n...organ donation tourette’s the hostage negotiator •clear parallels emotionality /...
TRANSCRIPT
Donation Conversations@Phil_W_lt_n
Historical context
• Acquired knowledge but now freedom to take own path
• A dedicated Professional Development team – educationalists
Best Practice
Planning conversation
• Who’s in the room?
• What’s going to be said?
• Who’s leading, is there a transition, if so, how do you do that?
• Do you need to introduce anyone? How is it done?
• Legislation?
• ASSumptions……
• Great team work requires great communication.
Organ Donation Tourette’s
SNODs help preventOrgan Donation Tourette’s
The Hostage Negotiator
• Clear parallels
Emotionality /
Anxiety
Rationality
The Hostage Negotiator
• Clear parallels
• Clean language
• Charisma
• Values
• Trust & Authority
• Levers
• How to practice
The donation conversation
• Always make sure the family are ready for the conversation
• Make sure the conversation is about the patient, not donation (as the
focus)
• It’s an opportunity to save lives….. Perhaps even 7 or 8.
• It’s a unique position to be in
• Legacy
• Silence is sooooo powerful
• Its presumptive, and its positive
……. And if there’s new legislation
• It does NOT change.
• Talking about the law turns the family off
• Use it as a tool to help the family support a decision
BUT only after the life saving opportunity is explained
Thanks to:
Dale Gardiner, Cathy Miller, Claire Williment, Louise Hubner, Claire Roberts, Angharad Griffiths, Bobbee Cotter,
Sonya Patterson, Karen Otty,