Phlebotomy Technician

Certificate

STUDENT INFORMATION HANDBOOK

Fall 2017

INTRODUCTION

Riverland Community College Phlebotomy Technician

Certificate Program

The material contained in this pamphlet is an introduction to the career of a Phlebotomy Technician and the Phlebotomy Technician program at Riverland Community College – Austin campus. This material was designed to acquaint counselors, teachers, and prospective students to the program so that they may make decisions about whether to enroll in the Riverland Phlebotomy Technician program. Additional copies of the pamphlet and information about enrolling in the program may be obtained from the following address:

Riverland Community College Phlebotomy Technician Program

2200 Riverland Drive Albert Lea, MN 56007

507-433-0600

Program Officials and Faculty

Adenuga Atewolgun, Ph.D., President Riverland Community College Kelly McCalla, Vice President Riverland Community College Laura Beasley, MS, RN, Associate Dean of Allied Health Marlene Wipplinger, Allied Health Administrative Assistant Melissa Smith, RN, BSN, RMA, Medical Assistant Program Director, Practicum Coordinator & Faculty Sheryl Barton, MA, Business and Office Technology Faculty What Does a Phlebotomist Do? A Phlebotomy Technician (Phlebotomist) is an integral member of the medical laboratory team whose primary function is the collection of blood samples from patients by venipuncture or microtechniques. The Phlebotomy Technician facilitates the collection and transportation of laboratory specimens, and is often the patient’s only contact with the medical laboratory. The need to assure quality and patient safety mandates strict professional behavior and standards of practice for Phlebotomists.

The primary function of a Phlebotomy Technician is to obtain patient blood specimens by venipuncture or microtechniques. The Phlebotomy Technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A Phlebotomy Technician also draws blood for transfusions, donations and research. Phlebotomy Technicians must like challenge and responsibility. They must be accurate, work well under pressure and communicate effectively. They must be able to deal with patients and be able to calm patients. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties differ by doctor office, hospital and laboratory but may include:

• Drawing blood from patients or donors in hospitals, blood banks, clinics, doctor offices, laboratories or similar facility for medical purposes

• Assembles equipment (such as needles, blood collection devices, gauze, tourniquet, cotton, and alcohol)

• Verifies or records identity of patient or donor • Converses with patients to allay fear of procedure • Applies tourniquet to arm, locates vein, swabs area with disinfectant, and inserts needle into

vein to draw blood into collection tube (may also prick finger instead of inserting needle). • Labels and stores blood container for processing • May conduct interview, take vital signs and test blood samples to screen donors at a blood

bank • Be able to analyze information and make appropriate recommendations

What are the Entrance Requirements for the Phlebotomy Technician Program? To enter the Phlebotomy Technician Program at Riverland, you must be a high school graduate or the equivalent. If you have not graduated from high school, contact your local high school and find out how you can obtain the equivalent of a high school education through the Graduate Equivalent Degree (GED) Program or pass the Ability to Benefit Test. High school students may enroll under the PSEO Program. Students who enter the Phlebotomy Technician program must be ready to spend a great deal of time preparing for classes each day. Students who have had poor study habits must realize this and be ready to change these habits, or success will be difficult to achieve. The course of study for healthcare professions is often difficult and time-consuming. However, the rewards of serving patients, meeting their needs in times of illness or preventing health problems, will compensate the graduate for the time and effort put into the training program. Please refer to the current Riverland Community College Student Handbook for further information concerning admission policies and procedures. What Personal Qualities Should a Phlebotomy Technician Have? Deciding on a career is often difficult. Some qualities that many health professionals have which might assist you to assess your readiness for the career include the following: 1. An interest in science and mathematics -- If you have liked the biology and chemistry courses you

have taken in high school or other schools, and if you enjoy working in the lab sections of those courses, you may be suited for a health care career.

2. Ability to work accurately -- You must be able to follow a set of instructions in detail and be precise

in your tests and measures. You must work in a way that produces the right result, or the life and well-being of the patient may be adversely affected.

3. Ability to cooperate with others -- People who work in a laboratory must work well as a team to

make sure the patient is given the best care possible. It is not wise for the workers in a lab to be working in different directions. They must all work for the same cause, the patient.

4. Integrity and reliability -- You must be honest, trustworthy, and reliable in your work.

5. Manual dexterity -- You need to be good with small movements with your hands. You will be working

with fragile equipment in both the administrative and laboratory environment. 6. Mental stability -- The clinical laboratory can be a stressful place to work. Tests must be done quickly

and you must maintain accuracy. You must be able to hold up under pressure. The excitable person who panics in an emergency may have trouble in this portion of his/her career.

MISSION, PURPOSE AND PHILOSOPHY

Mission Statement The Riverland Community College’s Phlebotomy Technician certificate program prepares competent ethical entry-level phlebotomy technicians to provide safe, quality, patient-centered, compassionate care in the clinical and laboratory settings. Philosophy of Riverland Community College’s Phlebotomy Technician Certificate Program The philosophy of the Riverland Community College Phlebotomy Technician Program is in congruence with the mission, vision and values of Riverland Community College. The college identifies its purpose as inspiring “learning for living” through a personalized educational environment. The phlebotomy technician faculty are committed to lifelong learning and providing experiences and a learning environment for students to be able to use their knowledge and skills to function as contributing members of the health care team. The program addresses the needs of the surrounding medical community and prepares graduates to meet the technical, academic, and special needs as defined by the service area. The goals and purpose of the Phlebotomy Technician Program are to: 1. Provide quality, relevant instruction in phlebotomy skills and techniques in order to prepare

competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behaviors) learning domains.

2. Provide a curriculum that fosters professional and ethical attitudes, and maintains curriculum

flexibility to facilitate the changing needs of the medical community. 3. Use a variety of delivery systems in instruction; increase efforts to provide computer assisted

instruction as well as automated clinical and administrative simulation. 4. Improve the quality of advisement and counseling services. 5. Promote an adequate student evaluation process. 6. Develop/implement marketing and recruiting procedures.

Program Graduate Outcomes

Upon completion of this program, the Phlebotomy Technician graduate will:

1. Be prepared as a competent entry-level phlebotomists in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains.

2. Apply ethical behaviors, including honesty and integrity in performance of phlebotomy practice.

3. Demonstrate respect for patient rights including individual diversity, incorporating awareness of one’s own biases in areas including gender, race, religion, age and economic status.

4. Promote patient privacy in various clinical settings in adherence to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

5. Practice safe patient care at all times and utilize personal safety precautions as defined by governing agencies.

6. Recognize and respond to emergent situations promptly and appropriately.

7. Use medical terminology, pronouncing medical terms correctly, to effectively communicate and document information, patient history, data and observations

Essential Functions for Phlebotomy Technicians The Riverland Community College Phlebotomy Technician certificate program faculty have specified the following nonacademic criteria (technical standards) which all applicants are expected to meet in order to participate in the Phlebotomy Technician program and professional practice. Observation: The applicant must be able to communicate effectively and sensitively with patients in order to elicit information, describe changes in mood, activity and posture; assess non-verbal communication; and be able to effectively transmit information to patients, fellow students, faculty and staff, and all members of the health care team. Motor: The applicant must have sufficient motor function to elicit information from patients by appropriate diagnostic or therapeutic maneuvers; be able to perform basic tests; possess all skills necessary to carry out diagnostic or therapeutic procedures; be able to interpret movements reasonably required to provide general care and emergency treatment to patients. Intellectual/Conceptual Integrative and Quantitative Abilities: The applicant must be able to measure, calculate, reason, analyze, evaluate, and synthesize. Problem solving, the critical skill demanded of the allied health practitioner, requires all of these intellectual abilities. In addition, the applicant must be able to comprehend three-dimensional relationships and understand the spatial relationships of structures. Behavioral and Social Attributes: The applicant must possess the emotional health required for full utilization of the applicant’s intellectual abilities; the exercise of good judgment, the prompt completion

of all responsibilities attendant to care of patients; and the development of mature, sensitive and effective relationships with patients. Applicants must also be able to tolerate taxing workloads, function effectively under stress, adapt to changing environment, display flexibility, and learn to function in the face of uncertainties inherent in clinical problems of many patients. Compassion, integrity, concern for others, interest and motivation are personal qualities which each applicant should possess. . The applicant must be honest and trustworthy, a person of moral and ethical integrity.

Career Level Performance Standards for Phlebotomy Technician, Certificate Program

The following core performance standards are provided to assist each student in determining whether he or she can perform in an allied health program. Each of these standards is reflected in course objectives and provides an objective measure for students and advisors to make informed decisions regarding whether the student is qualified to meet the requirements of the program. If a student believes that he or she cannot meet one or more of the standards without accommodations or modifications, the specific program will determine, on an individual basis, whether or not the necessary accommodations or modifications can be made reasonably. 1. Critical thinking ability sufficient for clinical judgment. 2. Interpersonal abilities sufficient to interact with individuals, families, and groups from a variety of

social, emotional, cultural, and intellectual backgrounds. 3. Communication abilities sufficient for interaction with others in verbal and written form. 4. Physical abilities sufficient to move from room to room and maneuver in small places. 5. Gross and fine motor abilities sufficient to provide safe and effective care to patients. 6. Auditory abilities sufficient to monitor and assess health needs. 7. Visual ability sufficient for observation and assessment necessary in an allied health program. 8. Tactile ability sufficient for laboratory procedures. Upon graduation and initial employment, the phlebotomy technician should be able to demonstrate entry-level competency in professional practice.

How is This Program Organized?

The Riverland Community College Phlebotomy Technician Program is a one semester, 16 credit certificate program. Students should refer to the master course outlines for prerequisites and co-requisites. Meeting qualifications for the Phlebotomy Technician program does not insure admission to the

program. Based on the number of applicants and the number of class seats available, the Phlebotomy

Technician Program Admission Committee will review applications following the deadline and

determine which applicants will be accepted.

PLEASE NOTE: Students must have been admitted to the Phlebotomy Technician program before

registering for MEDA courses.

PHLEBOTOMY TECHNICIAN, CERTIFICATE PROGRAM PLAN OF STUDY

Fall Semester Courses: Credits BUSO 1663 Medical Office Procedures 3cr MEDA1000 Medical Law & Ethics 2cr

HCCC1100 Math for Allied Health Professionals 1cr HLTH1130 AHA CPR and First Aid Certification 1cr

HCCC1250 Body Structure, Function, & Applied Terminology 4cr MEDA1330 Electrocardiography 1cr MEDA1301 Laboratory Procedures 4cr__ Total Fall Credits 16cr Can a Student Start at Any Time During the School Year?

A student can begin taking courses at the beginning of any semester and take any of the general studies or general education requirements of the program. Once the student has started taking the MEDA course work, there are prerequisite requirements that must be followed in progressing through the program. MEDA courses begin in the fall.

Can a Student Take Longer Than One Year to Complete the Program?

We encourage students to complete the program in 1 year because the retention of the material will be greater.

How am I Graded? Grades are obtained by several means. In each course of study, a combination of quizzes, unit tests, and skills checklists are used to determine how well the student understands the theory and skills being presented. The quality of work is assessed by grading the practical skills checklists for each competency. The student receives a final grade in most courses by averaging all quizzes, tests, and clinical skills. The method for determining the final grade in each course will be explained by the instructor at the beginning of each course and is also described in the instructor’s course syllabus. Students must obtain a "C" or better grade in all Phlebotomy Technician program courses in order to complete the program. A grade of a “C-“ will NOT meet the requirement of the program. Some courses have identified prerequisites, so if a student does not receive at least a “C” in a course they may not be able to progress in the program. In addition, Phlebotomy students must successfully pass 100% of the psychomotor and affective skills in each course in order to complete the program. If a student receives a letter grade of a “C-“, “D” or “F” in a course, they must retake the course. If a student receives a grade of “C-“,“D” or “F” for any Phlebotomy Technician course on two occasions, or for any two Phlebotomy Technician courses, the student will not be eligible to continue in the Program. Students must pass all Phlebotomy Technician program courses with a "C.” A student does have the right to appeal the process described above.

POLICIES FOR PHLEBOTOMY TECHNICIAN STUDENTS

I. ADMISSION INTO THE PROGRAM 1. Must have earned a High School diploma or equivalent (high school students may enroll under the PSEO Program). 2. Accuplacer Competency (additional coursework may be required if minimum competencies are not demonstrated): -Reading/English cut score of 63 or greater

-Elementary algebra cut score of 51 or greater 3. Must pass a criminal background study 4. Up to date in all immunizations including Hepatitis B, varicella, and influenza

II. GENERAL HEALTH

1. Prior to admission, each applicant to the Phlebotomy Technician Program must show evidence

of good physical and emotional health:

a. A student with a physical or emotional condition which may present future

employment limitations will be advised of this possibility whenever possible.

A student with a physical or emotional condition which jeopardizes the safety of

others will be required to take appropriate action as recommended by Phlebotomy

Technician program faculty and/or health care provider.

b. A student who has or develops a health condition, which, in the opinion of the

Phlebotomy Technician Program faculty prevents or might prevent successful

completion of the program, will be asked to provide written consultation from his/her

physician indicating support for the student’s continued enrollment without

imitations.

2. Each student is required to complete the health disclosure form, due prior to the start of the

program. Incomplete or inaccurate health forms preclude attendance in the program.

3. Each student is required to have a two-step Mantoux annually and a current Hepatitis B

vaccine series. The student who has previously received this vaccine must show

verification of this. The student who has not been vaccinated must receive the initial dose

of the Hepatitis B series prior to participation in laboratory procedures. Students must

have 2 of 3 injections of the Hepatitis B vaccine prior to performing or participating in any

invasive procedures. The Hepatitis B vaccine series is offered through county public health

facilities or private providers. The cost of each immunization is the student's responsibility.

4. Each student must show continuing evidence of good physical and emotional health

throughout the program.

a. No health service is available at Riverland Community College.

b. All expenses for health care are the responsibility of the student.

c. Immunization Records: A completed immunization form must be on file at the Riverland Phlebotomy Technician Program Office. This form will be given to you by the Riverland Phlebotomy Technician Program. This policy includes students who are conscientious objectors to immunizations.

5. It is the responsibility of the student to maintain up-to-date health records and CPR forms

with the Health Sciences Administrative Assistant.

6. Reasonable Accommodations

There are conditions for which accommodations may be made under the Americans

with Disability Act. The Phlebotomy Technician Program will make all reasonable

accommodations required by law for otherwise qualified individuals. To receive

accommodations, the student must contact the ADA Compliance Officer, Sharon Stiehm. Her

telephone number is (507) 433-0646. Requests for accommodation of a known disability must be

made to Ms. Stiehm within the first 5 days of the semester.

Riverland Community College is an affirmative action, equal opportunity employer and

educator. This document is available in alternative formats to individuals with disabilities,

consumers with hearing or speech disabilities may contact us via their preferred

Telecommunications Relay Service.

III. SUBSTANCE ABUSE

The Phlebotomy Technician Program has a zero-tolerance for drug and alcohol use while the student is

in any site utilized for learning. If a faculty member has reasonable suspicion of such use, the faculty

member may request or require the student to undergo immediate drug and/or alcohol testing. Such

testing will be at the expense of the student and will carry no liability for the faculty member. In the

instance of such reasonable suspicion, the student will be immediately dismissed from the college

activity. If the result of such testing is negative for drugs or alcohol, the student will be reinstated and

no punitive action will be taken.

If the result of such testing is positive for drugs or alcohol, the student will be required to participate in

an Evaluation of Progression Review (See section XI for Evaluation of Progression Review Process and

Appendix C for Evaluation of Progression Review Worksheet).

The student’s instructor will use the worksheet included in this booklet to clarify the Evaluation of

Progression Review process, review Phlebotomy Technician Program and College policies and help the

student to prepare for the Evaluation of Progression Review.

See Evaluation of Progression Review Process, (Section XI) and Progression Review Worksheet (Appendix

C) and the section on the Grievance/Complaint policy in the Riverland Community College Student

Handbook.

IV. ADVANCEMENT IN THE PHLEBOTOMY TECHNICIAN PROGRAM

A. Sequence of MEDA courses

Most MEDA courses must be taken in sequence, as each MEDA course incorporates learning from

previous courses (refer to master course outlines for specific prerequisite and corequisite information).

B. Promotion in MEDA Courses

Promotion in the Phlebotomy Technician Program is dependent upon the student successfully

completing the specific sequence of program and general education courses. All MEDA courses and

general education courses must be completed with a minimum grade of “C”. Grades less than “C”

constitute failure in the course. If a student is unsuccessful (grade of less than “C”) in a general

education course that is a concurrent or prerequisite course, the student will not be able to continue in

the MEDA course sequence until s/he obtains a grade of C or better in the failed course. In addition,

Phlebotomy students must successfully pass 100% of the psychomotor and affective competencies in

order to complete the program.

A student will not be allowed to continue the sequence of MEDA courses if he/she has been

unsuccessful in a previous course. Anyone wishing to retake a failed course must, (1) wait

for the course sequence in the following academic year; (2) fill out the form “Application for

Readmission”; (3) develop and present to the faculty a plan for successful completion of the

program. A grade of incomplete may be granted at the discretion of the course instructor

in special cases where, for reasons beyond the student’s control, all course assignments

were not finished, but the student was passing all other aspects. If the incomplete is not

resolved according to College policy an “F” will be recorded on the student’s transcript.

VI. Withdrawal

If a student chooses to withdraw from a PHLEB course, he/she must do so in accordance with the

Riverland Community College guidelines. Institutional policy states that students may withdraw

within the first 75% of the semester and receive a “W” on their transcript. A Drop/Add form must

be completed. Students withdrawing during the final 25% of the semester will receive a grade of

“F”. Withdrawal from the course is withdrawal from the Phlebotomy Technician program.

Students must meet with the Program Director for an exit interview.

VII. ATTENDANCE

The student is expected to attend the core content classes. In the event of absence, the student is

responsible for content covered during the absence. Please refer to specific course syllabi for course

specific attendance policies.

The student is required to attend all lab, lecture, and simulation learning experiences. If, for any reason,

a student must be absent, it is the student’s responsibility to notify the instructor within a reasonable

time before the beginning of the scheduled experience.

The student will initiate a conference with the instructor within 48 hours of the absence for the

development of a plan for make-up.

Any absence without notification of the instructor, and/or absences in excess of that which is specified

in the course syllabus will result in the student being required to participate in the Evaluation of

Progression Review.

The student’s instructor will use the worksheet included in this handbook to clarify the Evaluation of

Progression Review process, review Phlebotomy Technician Program and College policies and help the

student to prepare for the Evaluation of Progression Review.

See Evaluation of Progression Review Process and Evaluation of Progression Review Worksheet

(Appendix C) and the appeals process as outlined in the Riverland Community College Student Handbook.

VIII. EXAM POLICY

Students are expected to take all exams at the scheduled time. Students who are unable to take an exam

at the scheduled time must obtain the instructor’s permission for a later date prior to the scheduled

exam time. Any tests taken late must be taken within the scheduled week to receive points for that

exam. Please see course syllabi for specific information.

The student is reminded of the following rights of the Phlebotomy Technician Program Faculty:

● Each request for make-up testing will be considered on a case-by-case basis.

● Instructors reserve the right to substitute another exam for the scheduled exam that the

student was unable to take.

• Instructors reserve the right to substitute a different format for the

missed exam, for example, the teacher may select the format of essay

examination instead of the multiple-choice test that was originally

scheduled.

Students will have the opportunity to seek clarification on specific exam items missed by meeting with

the faculty member responsible for the specific exam item.

Students who believe that there is an error or possibly more than one correct answer to an item must

bring documentation of their contention to the appropriate faculty member for discussion.

IX. WRITTEN ASSIGNMENTS

It is expected that all students will turn in written assignments on the scheduled dates. All written

assignments are due by the date and time specified in the course syllabus. Late assignments may be

penalized at the instructor’s discretion (refer to course syllabi for specific information). A student

requesting a date extension for a written assignment must receive permission from the instructor or

designated faculty member prior to the due date of the assignment.

X. LATENESS POLICY

The student who requests two date extensions for written assignments, exams, quizzes, or other grade

components in any one academic semester is considered to be in noncompliance with the program

policies. The student will be required to participate in the Evaluation of Progression Review process in

order to discuss this pattern of lateness. The student’s instructor will use the worksheet included in this

booklet to clarify the Evaluation of Progression Review process, review Phlebotomy Technician Program

and College policies, and help the student to prepare for the Evaluation of Progression Review.

See Evaluation of Progression Review Process and Evaluation of Progression Review Worksheet

(Appendix C) and the section on the Grievance/Complaint policy in the Riverland Community College

Student Handbook.

XI. EVALUATION OF PROGRESSION REVIEW PROCESS

Definition:

Evaluation of Progression Review is a problem-solving process between the student and the faculty to

discuss identified unsatisfactory behaviors. The student will be required to participate in this process if

in noncompliance with the Phlebotomy Technician Program’s policies.

The Evaluation of Progression Review process is used to respond to identified concerns whenever they

occur throughout the student’s Phlebotomy Technician education at Riverland Community College.

Steps in the Evaluation of Progression Review Process:

1. The student demonstrates unsatisfactory classroom, lab, or clinical behavior(s) as delineated

by the criteria for ongoing clinical evaluation and/or the student demonstrates

noncompliance with the Phlebotomy Technician Program policies.

2. The student receives either a hard copy or electronic version of a written description of the

event(s) and an identification of the problematic behavior(s). Depending on the identified

event(s), the student may or may not be allowed to return to the clinical, classroom, or lab

area until a decision is rendered. The student will be responsible for making up any time

lost during the pending Evaluation of Progression Review.

3. The student confers with the instructor to receive clarification about the identified event(s).

They use the Evaluation of Progression Review worksheet to clarify the criteria for ongoing

evaluation and the Evaluation of Progression Review process. Assistance will be given to the

student as to how to prepare for the Evaluation of Progression Review process. The student

is responsible for formulating a plan of action for resolution of the difficulty. After both

parties sign and date the worksheet, or acknowledge it via email, a date for the Evaluation

of Progression Review process is sought.

4. The student attends the scheduled meeting with the faculty group, shares his/her

perception of the event(s), and presents an action plan to work through the identified

problem(s). Faculty members may ask questions to clarify their understanding of the

student’s presentation. The student may have the support of an advisor present at the

Evaluation of Progression Review process. Advisors can be anyone from a parent to an

attorney, and may advise the student during the process provided that doing so is not

disruptive.

5. The student leaves the meeting and the faculty members discuss the student presentation,

the severity of the issues, and consider possible solutions. The solution may range from but

is not limited to:

a. No further action to be taken.

b. Placement of the student in probationary status and developing a contract with

him/her outlining

• Unacceptable behaviors

• Required corrective action goals

• Time frame for evaluation of corrective action outcomes.

• Date probationary status will end provided the corrective action(s)

is/are attained.

• Consequences of failure to meet terms of the contract.

c. Determination that the student has become ineligible to progress in the program.

6. The faculty will notify the student of the formal decision and if warranted, will also advise

the student of recourse via the grievance procedure.

7. If the student chooses to grieve the faculty’s decision, he/she must notify the Dean of Allied Health and Program Director. The Dean will review the Progression Review Worksheet, and if indicated, a copy of the contract. The Dean may confirm or deny the faculty’s decision, or ask for more information before reaching a decision or may recommend a modified action.

8. The Dean will notify the student of the formal decision and if warranted, will also advise the

student of recourse via the grievance procedure as outlined by the Student Handbook.

I. CONFIDENTIALITY

Conversation related to student interactions in the classroom or lab need to be confined to those

surroundings. Simulation Center events are also considered to be confidential and should not be

shared with others.

II. DRESS CODE

We follow the dresscode set forth by our practicum sites which will hopefully be your future employers

very soon. These expectations are professional standards, please respect them. All students will adhere

to the directives below:

Students will receive a white lab coat in their student supply kits. This should be worn over clean casual

street clothing during the first few days of class. As a class, you will be expected to purchase and wear

navy blue scrubs on lab days. Remember, you are preparing to be professional health care workers, so

please dress for success. No ripped, torn, soiled, or disrespectful clothing should be worn. Modesty is

also expected. Please wear clean, comfortable shoes as you will spend a great deal of time on your feet

each class day. No open toe shoes or sandals are allowed, and students must wear white socks or hose

stockings. Clean tennis shoes, clogs, or nursing shoes are recommended.

Scrubs should be clean and pressed or at least not wrinkly. Pants should be the proper length. Pants

should not drag on the floor – if they are too long, please have them hemmed. Lab coat sleeves also

need to be the proper length. You do not want to roll the sleeves up as microorganisms can hide here.

Please have your sleeves hemmed to the proper length.

Please do not come to class smelling like cigarette smoke. If you do, you will be asked to leave and

change clothes. This is an enforced Mayo rule, so you might as well start practicing now.

Make sure your scrubs fit properly so that when you bend over, lift, and reach overhead your private

parts remain private. Please wear appropriate undergarments in the appropriate colors. White

undergarments under white tops, please.

Riverland picture ID badge will be worn on the front left side of the lab coat above the waist in both the

clinical and laboratory settings.

Hair must be clean. All hair should be off the shoulders, either pulled back or put up. No contemporary

hair color is allowed. (i.e. blue, bright orange). Only natural hair colors are allowed at clinical sites.

Nails must be short and kept clean– no artificial nails nor colored nail polish is allowed. Gel or shellac

nails are also not allowed. This is an infection control issue.

Simple post earrings may be worn; no dangling earrings are allowed. All other visible body piercings

must be removed while in clinical practicum agencies.

All visible tattoos must be covered in clinical practicum agencies. We work with patients in the public,

and you are preparing for work in the professional world, so please cover your tattoos in the lab. This

includes those on the wrists, hands, behind the ears, nape of the neck, and any other areas that are

visible.

Engagement and/or wedding rings may be worn. No other types of rings or bracelets are allowed.

Large stone settings could cause gloves to tear and are a source for microorganisms to get trapped and

would be advisable to keep at home.

A watch with a second hand is necessary for checking pulse.

Make-up in moderation is allowed.

No scented products are allowed. This includes perfume, after shave, scented deodorant, hair spray,

perfumes, and lotions.

Gum chewing is not allowed.

Uniforms are not to be worn at Riverland Community College or in other public places prior to, or

following, practicum experiences unless completely covered by a clean, white lab coat.

All Medical Assistant students will adhere to any additional dress code requirements in effect in a

particular clinical practicum agency.

Jeans are not allowed in any clinical practicum setting.

Simulation Center requirements

Students may be required to attend simulation events outside of their regular lecture, lab or clinical

day, and may be required to attend simulation in Albert Lea and/or Owatonna.

A clinical uniform should be worn during simulation experiences, or clothing which allows unrestricted

movement as specified by the instructor.

Riverland picture ID badge will be worn on the front left side of the lab coat above the waist in the

laboratory setting.

Hair is to be pulled off shoulders.

Remove jewelry which may damage equipment.

Nails must be short. No artificial nails.

Wash hands before working with simulation mannequins and equipment.

Students must sign a confidentiality agreement prior to participating in simulation experiences.

Student jackets, bags, etc., should not be brought into the Simulation Center. Lockers are available for

student use.

III. NON-DISCIPLINARY ADMINISTRATIVE ACTIONS

This type of action is based on the practical needs of an individual, the class, or to maintain program

integrity. It is unrelated to student performance. The student’s instructor will use the worksheet included

in this booklet to clarify this procedure. (See Appendix B). The following serve as examples to clarify this

procedure:

1. If a MEDA lab section becomes too large, one or more students will be asked

to relocate to another section.

2. The student may be relocated to another practicum agency in order to better facilitate

his/her learning experience.

Appeals Process:

If there is a dispute between the student and faculty member concerning the outcome of a Non-

Disciplinary Academic Action, the following steps will occur:

1. The student will meet with the instructor to explain why the action in question

is unreasonable and propose alternatives for resolving the issue. The instructor

and the student will together use the worksheet provided in this booklet (Appendix B) to

review this policy. If there is no resolution at step one, the student may proceed to step

two.

2. The student may appear before the medical assistant faculty and re-state his/her

objection(s) and offer proposed solutions. If there is no resolution at step two

the student may proceed to step three.

3. The student may speak with the Dean of Allied Health and Program Director and re-state

his/her objection(s) and offer proposed solutions. The Dean may ask for more information

from the student and faculty before making decision.

4. If no resolution is secured in the preceding three steps, the student may begin

the written grievance process as outlined Riverland Community College

Handbook. See section in handbook titled Grievance/Complaint Policy.

IV. DISCIPLINARY PROCEDURES

Disciplinary procedures are consequences of inappropriate behavior, conduct or action.

On Campus or in the Lab Disciplinary Procedures

Misconduct is subject to disciplinary action. There are two types of misconduct

depicted in the Riverland Community College handbook. The two types of

misconduct are designated as Academic Misconduct and Nonacademic Misconduct.

Please see the Riverland Community College Student Handbook for an explanation

of the types of misconduct, penalties for misconduct, procedures and appeals.

Clinical/Lab Disciplinary Procedures

• Misconduct noted in the lab/clinical experiences

It is important for the phlebotomy student to note that the Medical Assistant

program also designates some behaviors as misconduct that might not apply to the

general college student. Behaviors noted in any lab/clinical experience that may

cause actual or potential harm to others will be addressed by using the Evaluation of

Progression Review Process.

The student’s instructor will use the worksheet included in this booklet and clarify the Evaluation

of Progression Review, review Program and College policies, and instruct the student on how to

prepare for the Evaluation of Progression Review.

See Evaluation of Progression Review and Evaluation of Progression Review Worksheet (Appendix C) and

the section on the Grievance/Complaint policy in the Riverland Community College Student Handbook.

Examples of those behaviors might include but are not limited to the following:

Academic Misconduct (List not intended to be exhaustive)

Honesty and Integrity issues.

• Seeking to mislead staff members and/or faculty members about

extent or quality of care given.

• Submitting false documentation in order to attain entrance and/or

maintain enrollment in the Phlebotomy Technician program.

• Seeking to mislead staff/faculty about level of skill.

• Submitting a fraudulent assignment, seeking to mislead faculty about an assignment,

plagiarism, or any other version of version of events one might consider “cheating.”

• Seeking to mislead staff about specific assignment.

• Seeking to chart false or inaccurate data.

• Consciously failing to follow explicit directions from the instructor or supervising staff

member that produces or could produce foreseeable harm.

• Knowingly failing to follow agency policy or procedures, which

produces or could produce foreseeable harm.

• Violation of confidentiality.

Nonacademic Misconduct (List is not intended to be exhaustive)

Inappropriate or unethical behavior including but not limited to:

• Threatening or intimidating others

• Use of inappropriate touch or unwelcome touch

• Use of harassing language

• Stealing objects from others

• Use of demeaning language (stereotypical, prejudicial)

Phlebotomy Technician faculty are mandated reporters of professional misconduct and will act in

accordance with the current reporting procedures.

Any instructor involved in the incident(s) may also file a complaint against the student. For example,

when a student threatens an instructor, or attempts to carry out such a threat.

V. EVALUATION

Grades are obtained by several means. In each course of study, a combination of quizzes, unit tests, and skills checklists, are used to determine how well the student understands the theory and skills being presented. The quality of work is assessed by grading the practical skills checklists for each competency. The student receives a final grade in most courses by averaging all quizzes, tests, and clinical skills. The method for determining the final grade in each course will be explained by the instructor at the beginning of each course. Students must obtain a "C" or better grade in all program courses in order to complete the program. Some courses have identified prerequisites, so if a student does not receive at least a “C” in a course they may not be able to progress in the program. For example, if a student receives a “C-” or lower in Laboratory Procedures I, they may not take Laboratory Procedures II. If a student receives a letter grade of a “C-“, “D” or “F” in a course, they must retake the course. If a student receives a grade of “C-“,“D” or “F” for any MEDA course on two occasions, or for any two MEDA courses, the student will not be eligible to continue in the Medical Assistant Program. Students must pass all program courses with a "C.”. A student does have the right to appeal the process described above.

VI. READMISSION TO THE PHLEBOTOMY TECHNICIAN PROGRAM

A student may only be readmitted to the program once.

A student who is unable to continue in a MEDA course should make an appointment with the Program

Director for an exit interview in addition to completing the necessary processes for the College.

Readmission to the program is not automatic. Each request for readmission will be carefully evaluated

by the faculty. Students requesting readmission should complete a new application. Applications are

located on the website at www.riverland.edu.

A student requesting readmission to a MEDA course is required to have an overall college GPA of at least

2.0. In the case of academic failure, the GPA must be 2.0 before receipt of the F grade.

A student who has been out of the Phlebotomy Technician Program for longer than one calendar year

or who has special learning needs to address, will be required to repeat previously completed MEDA

courses to ensure retention and understanding of core coursework.

A student applying for readmission must do so prior to the posted application deadline.

Directions: Please fill out the application form completely and attach a typewritten plan for success

along with two recommendation letters; one should be from a health care professional. Return both

the application form and the plan for success. The plan for success is a letter of explanation of the

circumstances surrounding the student leaving the program and a plan of how you will be successful on

readmission. It must contain the following information:

1. What caused you to be unsuccessful while you were in the program?

2. What has changed in your circumstances which will allow you to be successful?

3. Write a detailed plan for success; example: what will you do and how will you accomplish

your goal?

VII. DENIAL OF READMISSION REQUEST

The Phlebotomy Technician faculty reserves the right to deny a readmission request.

The student will be given written notice of the Phlebotomy Technician Faculty’s recommendation, which

will describe the reason(s) denial is recommended. The criteria stated below have been identified by the

faculty as grounds for denial.

1. INTEGRITY

A student whose past performance in the program has demonstrated

a pattern of dishonesty in either lab learning experiences, theory

performance, or components of the theory application grade.

2. TRANSFER OF KNOWLEDGE

A student whose lab performance has demonstrated a pattern of

omissions of core knowledge which subsequently resulted in safety

concerns inappropriate for the level of practice.

3. CRITICAL THINKING

A student whose lab performance has demonstrated a pattern of

inability to respond to situations requiring problem solving, analysis,

and application skills expected of, and demonstrated by, other students

at the designated level of practice.

Students who are denied readmission may appeal to the Dean of Allied Health and the Program Director.

The appeal must be in writing and presented to the Dean within five (5) working days of the student’s

receipt of the written denial of readmission. If the student’s appeal is denied by the Dean, the student

may then begin the written grievance procedure as outlined in the Riverland Community College Student

Handbook. Readmission denial may also occur due to lack of available spots in the program.

VIII. TRANSFER INTO THE PROGRAM

Requests for transfer into the program from other Phlebotomy Technician programs will be considered

on a case by case basis by the Program Director. The student must meet the general college

requirements for transfer and graduation.

IX. DISMISSAL FROM THE PROGRAM

Dismissal may result from a variety of situations, including but not limited to:

• Academic failure in a MEDA course or required general education course.

• Breach of confidentiality of activities or assignments (See clinical misconduct section).

• Unsatisfactory clinical/lab progress. (See ongoing Clinical Evaluation, Evaluation of Progression

Review).

• Failure to comply with the policies and procedures of the college (See general policy for

misconduct Riverland Community College Student Handbook).

• Failure to comply with policies, abuse of chemical substances and/or inappropriate behavior

(See Evaluation of Progression Review Process and Evaluation of Progression Review

Worksheet Appendix C).

• Evidence of plagiarism, false documentation (written or oral -See also Academic Misconduct in

the Riverland Community College Student Handbook).

X. COLLEGE TOBACCO POLICY

Philosophy

Riverland Community College is committed to creating a healthy, clean, and safe learning and working

environment for all students and employees and complying with the intent of the Minnesota Clean

Indoor Air Act, Minnesota State Colleges and Universities guidance, and other relevant legislation.

In light of findings of the U.S. Surgeon General that exposure to second-hand tobacco smoke and the

use of tobacco are significant health hazards; the college intends to establish a tobacco-free

environment.

The success of this policy will depend upon the cooperation of all faculty, staff, and students to comply

with this policy and to encourage others to comply with the policy in order to promote a healthy, clean,

and safe environment in which to work, study, and live.

Policy

Effective July 1, 2011, smoking, tobacco use, and tobacco sales (including the use or sales of smokeless

tobacco products) are prohibited on college-owned, operated, or leased property, including in college-

owned, rented, or leased vehicles. Free distribution of tobacco products on campus or at college-

sponsored events is also prohibited.

Definitions

Smoking: The burning of any type of lighted pipe, cigar, cigarette, bidi, glove cigarette, electronic

cigarettes, or any other smoking equipment, whether filled with tobacco or any other type of smoking

material.

Smokeless Tobacco Products: Smokeless or spit tobacco including, but not limited to snuff, dip,

chewing tobacco, snus, smokeless pouches, or other forms of loose-leaf tobacco in any form.

Cessation Programs and Services

To support Riverland students and employees who wish to reduce and/or quit using tobacco products,

a variety of tobacco cessation resources and services are available through Student Services and

Human Resources offices.

Violations

Enforcement of this policy will depend upon the cooperation of all faculty, staff, and students as well as

campus visitors not only to ensure that Riverland Community College is truly tobacco-free but also to

help and encourage others to comply with the policy.

In the event of a violation, the person will be informed verbally of Riverland Community College’s

Tobacco-Free Campus Policy. Should that person continue to violate the policy, a report should be

made to the appropriate office: in the case of an employee, to that person’s supervisor; in the case of

a student, to the college student conduct officer; in the case of a visitor, to the president’s office or

either of the vice presidents’ offices.

Violations of this policy by employees will be handled through the progressive disciplinary process as

outlined in the employee's bargaining unit contract.

Violations by students will be handled through the progressive disciplinary process as outlined in the

student handbook:

http://www.riverland.edu/studenthandbook/index.cfm.

Persistent offenders may be subject to additional sanctions per the Student Conduct Code.

Policy Exceptions

1. All research, educational, and/or artistic purposes that involve the use of tobacco on campus, must

be approved by the college president or his/her designee. Such use must be preceded by reasonable

advance notice to the public.

2. This policy does not apply to specific activities when tobacco is used in connection with the practice

of cultural activities, including those of American Indians that are in accordance with the American

Indian Religious Freedom Act, 42 U.S.C. sections 1996 and 1996a. All ceremonial use exceptions must

be approved in advance by the college president or his/her designee.

3. Tobacco use inside private vehicles is permitted as long as tobacco users demonstrate respect for

individuals and the environment.

4. Phlebotomy Technician Program Tobacco Policy: Students may be asked to change clothes and to

leave the clinical/lab/classroom setting if they smell like smoke.

XIX. COLLEGE STUDENT CODE OF CONDUCT (refer to Riverland’s Student Handbook)

Appendix C

Worksheet for Instructor/Student Use

Unsatisfactory Performance

Evaluation of Progression Review:

Definition:

Evaluation of Progression Review is a problem-solving process between the student and the faculty to

discuss identified unsatisfactory behaviors. The student will be required to participate in this process if

in noncompliance with the Phlebotomy Technician Program’s policies.

The Evaluation of Progression Review process is used to respond to identified concerns whenever they

occur throughout the student’s phlebotomy technician education at Riverland Community College.

Steps in the Evaluation of Progression Review Process for unsatisfactory clinical progress:

1. The student demonstrates unsatisfactory classroom or lab behavior(s) as delineated by the criteria

for ongoing clinical evaluation and/or the student demonstrates noncompliance with the

Phlebotomy Technician Program policies.

2. The student receives either a hard copy or electronic version of a written description of the event(s)

and an identification of the problematic behavior(s). Depending on the identified event(s), the

student may or may not be allowed to return to the classroom or lab area until a decision is

rendered. The student will be responsible for making up any time lost during the pending Evaluation

of Progression Review.

3. The student confers with the instructor to receive clarification about the identified event(s). They

use the Evaluation of Progression Review worksheet to clarify the criteria for ongoing evaluation

and the Evaluation of Progression Review process. Assistance will be given to the student as to how

to prepare for the Evaluation of Progression Review process. The student is responsible for

formulating a plan of action for resolution of the difficulty. After both parties sign and date the

worksheet, or acknowledge it via email, a date for the Evaluation of Progression Review process is

sought.

4. The student attends the scheduled meeting with the Phlebotomy Technician faculty, shares his/her

perception of the event(s), and presents an action plan to work through the identified problem(s).

Faculty members may ask questions to clarify their understanding of the student’s presentation.

The student may have the support of an advisor present at the Evaluation of Progression Review

process. Advisors can be anyone from a parent to an attorney, and may advise the student during

the process provided that doing so is not disruptive.

5. The student leaves the meeting and the faculty members discuss the student presentation, the

severity of the issues, and consider possible solutions. The solution may range from but is not

limited to:

a. No further action to be taken.

b. Placement of the student in probationary status and developing a

contract with him/her outlining

• Unacceptable behaviors

• Required corrective action goals

• Time frame for evaluation of corrective action outcomes.

• Date probationary status will end provided the corrective action(s)

is/are attained.

• Consequences of failure to meet terms of the contract.

c. Determination that the student has become ineligible to progress in the

program.

6. The faculty will notify the student of the formal decision and if warranted, will also advise the

student of recourse via the grievance procedure.

7. If the student chooses to grieve the faculty’s decision, he/she must notify the Dean of Allied Health and the Phlebotomy Technician Program Director. The Dean will review the Progression Review Worksheet, and if indicated, a copy of the contract. The Dean may confirm or deny the faculty’s decision, or ask for more information before reaching a decision or may recommend a modified action.

8. The Dean will notify the student of the formal decision and if warranted, will also advise the student

of recourse via the grievance procedure as outlined by the Student Handbook.

The Appeals Process:

If there is a dispute between the student and faculty concerning the outcomes of the Evaluation of

Progression Review Process, the following steps may take place:

Discussion Level:

The student may meet with the Dean of Allied Health and Phlebotomy Technician Program Director to

discuss his/her complaint. The appropriate Dean may ask for more information from the student, faculty

and/or the College counselor before making a decision. If the student’s complaint cannot be resolved

within five (5) working days, the student may then proceed to the next level, the Written Grievance

Procedure.

The Written Level:

The Written Grievance Procedure is outlined in the Riverland Community College’s Student Handbook.

(See Riverland Community College Student Handbook, section titled Grievance/Complaint Policy)

EVALUATION OF PROGRESSION REVIEW NOTIFICATION FORM

Student Name:________________________________________________________________

Date:________________________________________________________________________

Phlebotomy Technician Instructor:________________________________________________

Scheduled date and time for Faculty Review Process Evaluation: ________________________

What behaviors identified by the instructor brought the student to the Evaluation of Progression

Review Process? (You may attach additional sheets)

Student’s general response to the instructor’s description of the behaviors:

Areas of agreement:

Areas of dispute:

Supporting evidence for areas of dispute:

_______________________, my instructor has reviewed and discussed his/her perception of the events

leading to the Evaluation of Progression Review Process. Through either email, phone and/or meeting,

he/she has outlined areas of concern, has reviewed the medical assistant program and/or college

policies, and has given me guidance in how I may best participate in the Evaluation of Progression Review

Process. I understand that I may select an advisor to be present at the review process. He/she has also

provided me with an explanation of my options for the appeals process as outlined in the Phlebotomy

Technician Program Handbook.

_________________________________________________

Student Signature

EVALUATION OF PROGRESSION REVIEW

STUDENT RESPONSE FORM

My version of the events described by the instructor:

How my version is alike and/or different from the instructor’s:

My definition of the problem(s) identified:

Goals I have set to bring resolution to the problem:

Help I need from the faculty to bring about the desired change:

Things I need to change in myself/my environment to bring about the selected change:

Length of time I need to meet my goals:

How I will prioritize my goals:

How I will organized my day, week, year to accomplish my goals:

*Refer to table on next page in preparation of this form

Table to help prepare the student for the Evaluation of Progression Review Process

What is my version of the event(s) described

by the instructor?

How is this alike or different from the

instructor’s version? What evidence do I

have to support areas that are in dispute?

What is my definition of the problem(s)

identified? (What do I look like, act like, do,

feel now? What skills are absent, what skills

do I need to improve upon, where do I feel

most frustrated--what do I think may be a root

cause of the lack of proficiency? What brings

about or contributes to the problem)?

What would I see as a reasonable goal(s) to

set for myself to bring resolution or improve

my lack of proficiency for the selected

problem(s)? What will I look like, act like, do,

feel like when I am successful? How will I

know that I have reached my goal?

What help do I need from the faculty to bring

about a change in my proficiency? What is

reasonable to expect? How comfortable do I

feel expressing that? How can I deal with

that? Who/what are the resources in my

environment? How can I tap into those

resources? What strengths do I have that can

be used to bring about this change?

What things do I need to change in

myself/my environment to bring about the

selected change? Do I need more time—how

can I get that? Do I need more study or

organizational skills -- how do I get that? Do I

need more time with clients—how do I get

that? Do I need more monitored practice—

how do I get that? Please be as specific as

possible

How much time do I need to meet my goals?

What is a reasonable time frame to make this

behavior change?

How will I organize my day, week, year to

accomplish the changes I need to make?

What are the most important elements of my

plan? What are the first things to be

accomplished?

This material can be provided in alternative format such as large print, Braille, or a tape by calling the

Riverland Community College Call Center at (507) 433-0600 For TTY Communications call the Minnesota Relay Service at (800) 627-3529.

An Affirmative Action Equal Opportunity Educator/Employer. ADA Accessible

Riverland Community College Medical Assistant Program and/or Phlebotomy Technician Program

Fall 2017 cohort

STUDENT ACCOUNTABILITY VERIFICATION FORM

Please read each section and initial the box for each section. Sign your name at the end of the document and have another individual witness.

Statement of Student Responsibility/Confidentiality

• I understand I have an obligation to conduct myself in a professional manner in all clinical and

laboratory areas, follow all facility policies and procedures, and hold confidential all

information concerning the patients at clinical facilities and/or student and public patient

volunteers.

• I understand any carelessness or thoughtlessness or release of any confidential

information is not only ethically wrong, but may have legal implications. This is a violation of

professional and academic integrity standards.

• I agree to adhere to the professional standards of confidentiality while enrolled in the

Medical Assistant and/or Phlebotomy Technician Program.

• I understand the unique and personal nature of patient care that is involved in the

education of healthcare professionals and fully intend to safeguard the privacy of all patients

for whom I give care as well as their families and fellow classmates.

• I will not disclose information about my patients, their families or information about

fellow students, and faculty that may be obtained during my studies in Medical Assistant

and/or Phlebotomy.

• I understand that this confidentiality is essential in the healthcare profession.

• I certify that I understand and agree to accept the responsibility to protect my patient’s and

classmate’s right to privacy and confidential handling of any information concerning him/her.

Initials:

Student Handbook

• I verify that I received the Medical Assistant and/or Phlebotomy Program Student Handbook and that I read it in its entirety and understand it fully.

• I agree that I am responsible for the content provided in the handbook, as well as

updated program policies, throughout my enrollment in the Medical Assistant and/or

Phlebotomy Program.

• I understand that I am responsible for compliance with the statements and policies identified in the Student Handbook& in particular, I understand the consequences of academic misconduct and the essential function requirements as a student in the program.

Initials:

Student Printed Name (Please print clearly) Student Signature Date: