phone & user assignments

Business Digital Voice Site Services - Phone & User Assignments

Verizon Business Digital Voice 1 06/28/15

Feature Overview

The Phones and Users must be assigned before setting up other components of Business Digital Voice. The system is designed to allow customers to quickly setup and modify phone assignments in real time without requiring extensive technical knowledge.

This guide will also show you how to:

• Assign a telephone number to an IP Phone or Analog Telephone Adapter (ATA) (Step 5)

• Input end user information: Name, extension, caller ID #, email (Step 6)

• Give end users access to their My Phone portal for individual feature management (Step 6)

• Reset an end user’s voicemail password (Step 6)

• Reset an end user’s My Phone portal password (Step 6)

• Unassign a user and/or telephone number from an IP Phone/ATA (Step 7)

There are four basic components needed to take advantage of Verizon’s Business Digital Voice:

1. The phone number

2. The phone/ATA to be assigned

3. Assign an end user to the phone

4. Selected features

Feature Prerequisites Before the User Assignment service can be used, at least one phone number needs to be in inventory.

Feature Setup Before a user can make a call or take advantage of their Business Digital Voice features, the administrator must setup the users in My Account. Once logged into My Account, follow the steps detailed below.

Step 1. Go to My Site and select your site



Step 2. Go to Phone Assignments

Step 3. Select the Phone Number to assign to a user



Step 4. Assign a user to the Business Digital Voice Premier User Bundle This may already be filled out for your account. If it is, go to the Phone and Model Assignment Tab and move to step 5

Note: If there are no available stations in the drop down, please call 1-800-VERIZON to order additional line(s).

In the event that a Station is being reassigned from a previous user, you will be prompted if there are any Voicemail messages left for the previous User, and asked if you wish to remove those messages for the new assignment or not, click to select Yes or No and proceed.



Step 5. Assign the device to the user This may already be filled out for your account. If it is, go to the User Info Tab and move to Step 6

• Select the phone model this user should be assigned to from the dropdown

• Select a MAC Address not in use from the dropdown

Note: The list of available Phones/ATAs and MAC addresses will reflect all phones related to your account – even if already assigned to other users.

For IP Phones: Be sure to assign a MAC Address not already in use. To see a list of MAC Address in use, go back to the Phone Assignment home page.

For ATAs: Be sure that you are not assigning more users than there are ports. For example, if you have a 2 port ATA, only 2 users can be assigned to that ATA.

• Select which port this user is assigned to (ATAs only)

If you are assigning this user to an ATA, be sure to assign the user to a port not already in use. To find which ports are available on an ATA:

o Go back to the Phone Assignment home page.

o Double Click on the users with that ATA’s MAC Address (as if you were assigning the user)

o Click on Phone and Model Assignment (same box seen above)

o See what port is in use

Note: The back of your ATA has labeled port numbers so you know which ports are in use

• Select Number of Line Appearances

The number of line appearances displayed on the phone will be determined by the number of buttons the model supports. For example, if you have a Polycom 2 line phone, you can have a max of 2 Line Appearances.



Step 6. Define the User

• If an extension is required, it can be a 2 to 6-digit number conforming to the following rules: The user's extension cannot conflict with special services numbers. As a result, the following

numbers cannot be assigned as extensions: 00, 011, 211, 311, 0311, 1311, 411, 0411, 1411, 511, 611, 0611, 1611, 711, 811, 911, 0911, 1911.

If the last 4 digits of the user's telephone number conflicts with a 4-digit special services numbers, the extension will be left blank when the user is provisioned. If an extension number is required, any non-conflicting 2 to 6-digit number can be assigned. Note: The User will have a default assignment for Outbound Caller ID. This will either be the Main number for the site, or the individual user’s phone number. The default Caller ID number is shown in the above screen, and can be changed to any phone number available on the site by clicking on the dropdown and selecting another number. This allows the users to display different appearances when making outbound calls.

• If a user does not receive the new My Phone password or voicemail password within 10 minutes, have the end user check their spam folder

• Once saved, the Show Assignment settings area will display the revised information for the user. Closing the Station, Device and User Assignment box will return to the main view of Phone Assignments and reflect the recently completed assignments.



Step 7. Unassigning Users, Phones, & Stations You can remove user and phone assignments if you want to change out the phone or the user.

• Disable user access from their My Phone portal:



• Unassign a telephone number from an IP Phone/ATA

o This will allow the device to be assigned to another user

phone & user assignments

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