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    Submitted by


    ROLL NO. 10001116029

    MBA(HR&IR) 3rd Sem

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    Writing this industrial visit report happens to be one of

    the greatest achievements in this phase of my life. Express

    my heartiest thanks to those who provided me tremendous

    support and making it a useful firsthand experience. I am

    indebted to those who helped me in one way or the other in

    heavy indeed. I take the opportunity to thank all of them. I

    am very thankful to our Director Dr. Raj Kumar Singh and

    Coordinator Mrs. Archana Raj maam who gave us the

    excellent platform of doing something in management field

    at Industrial Visit.

    I am thankful to the PARLE BISCUITS Pvt Ltd.,

    Pantnagar where I able to prepare this project report. I

    express great sense of gratitude to HR, head, in DABUR , Mr

    RITESH SINGH who gave me the opportunity to learn with his

    prestigious his valuable guidance, integrated support and

    perceptive criticism helped me to conceptualize this

    research work his guidance is precious and unforgettable

    experience which will help me in my future.

    I Specially thanks to Mr Shishir Agarwal Director

    (Plant Head) and Mr Anil Singh for paying their kind support,

    guidance and cooperation for the successful completion of

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    this study at APC by Schneider Electric at Udham Singh


    I also thank Mr. Ritesh Singh, Controller HR at

    Dabur, Pant Nagar, Rudrapur for paying their kind support,

    guidance and cooperation for the successful completion of

    this study at Dabur.

    There academic excellences, immense interest, scholarly

    suggestions and affable temperament have been the source

    of inspiration and motivation which helped me to completethis report.

    I want to offer my sincere thanks to all the staff

    members of PARLE, , APC & DABUR. I also indebted to the

    respondents for their valuable support and kind cooperation

    for the purpose of study.



    MBA (HR & IR) 3rd SEM

    Roll No. 10001116029


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    The importance of Human Resource Management is being

    increasingly realized in industrial and non-industrial

    organization both in India and abroad. The realization has

    come about because of increasing complexity of tasks if

    managers and administrators. In most organizations the

    problem of getting the competent and relevant people,

    retaining them, keeping up their best to the organization,

    are now viewed as the critical problems.

    So with this reference the project related to the industrial

    visit for the study of the HR Practices has been conducted.

    We had visited Parle &Dabur at Pant Nagar and APC at

    Udham Singh Nagar. We had concluded data from visits and

    tried to summarized in this project from primary research. It

    emphasizes on the importance of a clear cut organization

    structure and culture to avoid any confusion in order to

    achieve maximum results with minimum resources.

    The project report is aimed to cover maximum knowledge of

    HR Practices followed in organization and how the

    performance is evaluated of the employees, what primary

    factors are considered, how data is maintained and finally

    the evaluation done. Here the HR practices of the companies

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    have being explained with their products profiles and

    competitors. The practical knowledge has been gained

    mainly by observing all the activities taking place in the HR

    department. This is a brief study done to enhance

    understanding of the subject HR, how it is practically

    implemented, why it is necessary , its implications and



    Human Resource Management is both an academic theoryand a business practice that addresses the techniques of

    managing a workforce. The theoretical discipline is based on

    the assumption that employees are individuals with varying

    goals and needs, and as such should not be thought of as

    bonded labour or can be purchased at price. The field takes

    a positive view of employees and study of practices followed

    by organization to manage this intellectual capital to their

    maximum satisfaction, so that they can work to best of their

    ability. So, as a MBA student I must know the practical

    implication of concepts of Human Resource Management,

    IMS has given me this golden opportunity to meet this end,

    by means of this Project work.

    Project work consists of visit to the company and

    collecting the information about the practices being followed

    there, as an HR student my aim was to get a deep insight

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    into HR functioning and to know about the vital role that HR

    department plays in functioning of other departments.

    I have done my Project from PARLE, Dabur & APC.,

    Rudrapur, as a requirement for the degree of MBA(HR&IR). I

    hope to provide relevant information about the various HR

    functions of the Organization in a nutshell by means of this

    report. It had been a constant endeavor to remain

    informative and to the point.




    Company Profiles


    Introduction & History

    Evolution & Growth of Industry

    Products & Services of Parle



    Introduction & History

    Products and Financial Analysis


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    Market Strategy


    Introduction & History


    Work Flow Model

    Functional Areas HR & Personnel Dept.

    Safety and Health Management

    Executive Summary





    A long time ago, when the British ruled India, a small

    factory was set up in the suburbs of Mumbai city, to

    manufacture sweets and toffees. The year was 1929 and the

    market was dominated by famous international brands that

    were imported freely. Despite the odds and unequal

    competition, this company called Parle Products, survived

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    and succeeded, by adhering to high quality and improvising

    from time to time.

    A decade later, in 1939, Parle Products began

    manufacturing biscuits, in addition to sweets and toffees.

    Having already established a reputation for quality, the Parle

    brand name grew in strength with this diversification. Parle

    Glucose and Parle Monaco were the first brands of biscuits to

    be introduced, which later went on to become leading

    names for great taste and quality.Apart from being the world's largest selling biscuit,

    Parle - G is winner of 8 Gold and 11 Silver awards at the

    Mond Selection Awards the global standard for quality in

    Food category.

    Secret of success

    In keeping with our philosophy, we believe in adding value

    and spreading the goodness around to improve the quality

    and safety of human life.

    Our success today can be attributed to our members of the


    and their dedication that has resulted into success of the

    Parle brand name in the market.

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    Market share

    Over the years, Parle has grown to become a multi million

    US $ company.

    Parle enjoys the 40% share of the total biscuit market &

    15% share of total confectionery market in India


    Over the years, Parle has grown to become a multi-million

    US Dollar company. Many of the Parle products - biscuits or

    confectionaries, are market leaders in their category and

    have won acclaim at the Monde Selection, since 1971.

    Today, Parle enjoys a 40% share of the total biscuit market

    and a 15% share of the total confectionary market, in India.

    The Parle Biscuit brands, such as, Parle-G, Monaco and

    Krackjack and confectionery brands, such as, Melody,

    Poppins, Mangobite and Kismi, enjoy a strong imagery and

    appeal amongst consumers.

    Be it a big city or a remote village of India, the Parle name

    symbolizes quality, health and great taste! And yet, we know

    that this reputation has been built, by constantly innovating

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    and catering to new tastes. This can be seen by the success

    of new brands, such as, Hide & Seek, or the single twist

    wrapping of Mango bite.

    In this way, by concentrating on consumer tastes and

    preferences and emphasizing Research & Development, the

    Parle brand grows from strength to strength.

    The Quality Commitment

    Parle Products has one factory at Mumbai that manufacturesbiscuits & confectioneries while another factory at

    Bahadurgarh, in Haryana manufactures biscuits. Apart from

    this, Parle has manufacturing facilities at Neemrana, in

    Rajasthan and at Bangalore in Karnataka. The factories at

    Bahadurgarh and Neemrana are the largest such

    manufacturing facilities in India. Parle Products also has 14

    manufacturing units for biscuits & 5 manufacturing units for

    confectioneries, on contract.

    All these factories are located at strategic locations, so as to

    ensure a constant output & easy distribution. Each factory

    has state-of-the-art machinery with automatic printing &

    packaging facilities.

    All Parle products are manufactured under the most hygienic

    conditions. Great care is exercised in the selection & quality

    control of raw materials, packaging materials & rigid quality

    standards are ensured at every stage of the manufacturing

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    process. Every batch of biscuits & confectioneries are

    thoroughly checked by expert staff, using the most modern


    The Marketing Strength

    Parle brand have found their way into the hearts and homes

    of people all over India & abroad.

    Parle has more than 3000 wholesalers, catering to 4, 25,000retail outlets.

    There are 31 depots and C&F agents supplying goods to the

    nation wide distribution network

    The extensive distribution network, built over the years, is a

    major strength for Parle Products. Parle biscuits & sweets

    are available to consumers, even in the most remote places

    and in the smallest of villages with a population of just 500.

    Parle has nearly 1,500 wholesalers, catering to 4, 25,000

    retail outlets directly or indirectly. A two hundred strong

    dedicated field force services these wholesalers & retailers.

    Additionally, there are 31 depots and C&F agents supplying

    goods to the wide distribution network.

    The Parle marketing philosophy emphasizes catering to the

    masses. We constantly endeavor at designing products that

    provide nutrition & fun to the common man. Most Parle

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    offerings are in the low & mid-range price segments. This is

    based on our cultivated understanding of the Indian

    consumer psyche. The value-for-money positioning helps

    generate large sales volumes for the products.


    Parle-G has been a strong household name across

    India. The great taste, high nutrition, and the international

    quality, makes Parle-G a winner. No wonder, it's the

    undisputed leader in the biscuit category for decades. Parle-

    G is consumed by people of all ages, from the rich to the

    poor, living in cities & in villages. While some have it for

    breakfast, for others it is a complete wholesome meal. For

    some it's the best accompaniment for chai, while for someit's a way of getting charged whenever they are low on

    energy. Because of this, Parle-G is the world's largest selling

    brand of biscuits.

    Launched in the year 1939, it was one of the first

    brands of Parle Products. It was called Parle Glucose Biscuits

    mainly to cue that it was a glucose biscuit. It was

    manufactured at the Mumbai factory, Vile Parle and sold in

    units of half and quarter pound packs.

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    The incredible demand led Parle to introduce the brand

    in special branded packs and in larger festive tin packs. By

    the year 1949, Parle Gluco biscuits were available not just in

    Mumbai but also across the state. It was also sold in parts of

    North India. By the early 50s, over 150 tonnes of biscuits

    were produced in the Mumbai factory. Looking at the

    success of Parle-G, a lot of other me-too brands were

    introduced in the market. And these brands had names that

    were similar to Parle Gluco Biscuits so that if not by anythingelse, the consumer would err in picking the brand. This

    forced Parle to change the name from Parle Gluco Biscuits to


    Originally packed in the wax paper pack, today it is

    available in a contemporary, premium BOPP pack with

    attractive side fins. The new airtight pack helps to keep the

    biscuits fresh and tastier for a longer period.

    Parle-G was the only biscuit brand that was always in

    short supply. It was heading towards becoming an all-time

    great brand of biscuit. Parle-G started being advertised in

    the 80's. It was advertised mainly through press ads. The

    communication spoke about the basic benefits of energy and

    nutrition. In 1989, Parle-G released its Dadaji commercial,

    which went on to become one of the most popular

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    commercials for Parle-G. The commercial was run for a

    period of 6 years.

    Parle-G grew bigger by the minute. Be it the packs sold,

    the areas covered or the number of consumers. It became a

    part of the daily lives of many Indians. It wasn't a biscuit any

    more. It had become an icon. The next level of

    communication associated the brand with the positive

    values of life like honesty, sharing and caring.

    In the year 1997, Parle-G sponsored the tele-serial of

    the Indian superhero, Shaktimaan that went on to become a

    huge success. The personality of the superhero matched the

    overall superb benefits of the brand. Parle extended this

    association with Shaktimaan and gave away a lot of

    merchandise of Shaktimaan, which was supported by POSand press communication. The children just could not get

    enough of Parle-G and Shaktimaan.

    In the year 2002, it was decided to bring the brand

    closer to the child who is a major consumer. A national level

    promo - `Parle-G Mera Sapna Sach Hoga' was run for a

    period of 6 months. The promo was all about fulfilling the

    dreams of children. There were over 5 lakh responses and of

    that, over 300 dreams were fulfilled. Dreams that were

    fulfilled ranged from trips to Disneyland at Paris &

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    Singapore; meeting their favorite film star Hrithik Roshan;

    free ride on a chartered plane; 20 scholarships worth Rs

    50,000; a special cricket coaching camp with the Australian

    cricketer Ricky Ponting; etc.

    The year 2002 will go down as a special year in Parle-

    G's advertising history. A year that saw the birth ofG-Man -

    a new ambassador for Parle-G. Not just a hero but also a

    super-hero that saves the entire world, especially children

    from all the evil forces. A campaign that is not just new to

    the audiences but one that involves a completely new way

    of execution that is loved by children all over the world -

    Animation. A TV commercial that showed G-Man saving the

    children from the evil force called Terrolene launched thiscampaign. It was also supported by print medium through

    posters and streamers put up at the retail outlets. G-Man, a

    new superhero of Parle-G has the potential of making it big.

    And will be supported by a campaign that will see many a

    new creative in the future so as to keep the children excited

    and generate pride in being a consumer of Parle-G.

    To make the brand much more interesting and exciting

    with children, it was decided to launch a premium version of

    Parle-G called Parle-G Magix in the year 2002. Parle-G Magix

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    is available in two exciting tastes - Choco and Cashew.

    The year 2002 also witnessed the launch of Parle-G Milk

    Shakti, which has the nourishing combination of milk and

    honey, especially launched for the southern market.

    Parle-G continues to climb the stairs of success. Take a

    look at the global market where it is being exported. First

    came the Middle East then USA followed by Africa and then

    Australia. An Indian brand, that's exported to almost all parts

    of the world. After all that's what you would expect from the

    Parle-G World's Largest Selling Biscuit.

    However, Parle Products also manufactures a variety of

    premium products for the up-market, urban consumers. And

    in this way, caters a range of products to a variety of



    The PARLE product range is a genuine treat for every snack

    lover. The biscuit alone have such variety, catering to

    diverse paletters, theres something for everyone. And the

    tantalizing array of sweetmeats is just the cherry on top.

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    PARLE Biscuits

    Parle biscuits are linked with factors of power and wisdom

    providing nutrition and strength. Parle biscuits are indeed

    much more than a tea-time snack, they are considered by

    many to be an important part of their daily food. Parle can

    treat you with a basket of biscuits which are not only

    satisfying but are also of good and reliable quality. Parle

    biscuit cater to all tastes from kids to senior citizens. They

    have found their way into the Indian hearts and homeParle-G

    Krackjack crispy creams

    Krackjack Cookies (new)


    Milk Shakti


    PARLE 20-20

    Parle Marie Melody

    Hide and Seek Milano


    Digestive Marie

    PARLE Confectioneries

    Right from candies to toffees, the sweet 'n' treat category of

    the Parle product range is a genuine treat for every snack

    lover. This category can satisfy one's taste and at the same

    time create a desire for more. These confectioneries are a

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    sheer delight to the taste buds and have a universal appeal.

    Parle Biscuits and confectioneries, continue to spread

    happiness & joy among people of all ages.



    Orange Candy

    Kismi TOFFEE

    Kaccha mango bitePOPPINS

    Mango bite


    PARLE Snacks

    Salty, crunchy, chatpata and crispy caters to the bunch of

    Parle snacks. You can now treat your loved ones with this

    yummy lot.y Parle snacks are a complete delight to the taste

    buds and can create the desire for more and more. These

    snacks will not only satisfy your tummy but will also sustain

    a feel in your mouth to associate you with the bond of Parle.



    MUST BITTES (new)

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    Competitors of PARLE :-





    Packaging and Labeling


    The time spent by a customer for picking up a product

    from a retail outlet is a few seconds; therefore a

    package should appeal to a customer within such a

    small interval of time. In this, both packaging & labeling

    play an important role in attracting customers both

    visually & psychologically.

    For Parle G: Parle G was initially recognized by its iconic

    white and yellow stripped wax paper wrapper with the

    baby face on it. Many competitors have tried to sell

    their lower quality products by copying the packaging,

    trying to sell their biscuits as Parel-G; Parle-Jee etc. Due

    to increasing competition Parle G now uses plasticwrappers for its packaging. Parle-G comes in 8 different

    sizes: 25gms, 44gms, 93.5gms, 231gms, 340.5gms,

    462gms, 577.5gms and a 1kg pack just for Rs.30 which

    is not usually offered by other brands.

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    Parle Hide & Seek: It initially came out with 3 variants:

    Mint, Orange & Chocolate which wasnt accepted by the

    masses. However, the production of Mint & orange

    flavors was stopped. Chocolate is the only flavor that is

    running successfully since it is Indias first chocolate

    chip biscuit. . Hide & seek biscuit's current packaging

    has been modified along with lower prices & better

    affordability rates. Thus there is a change in size of the

    product which is prevalent in the ads. One of theadvertisements shows movie actor, Hrithik Roshan

    walking with a pack of hide & seek biscuits in the back

    pocket of his jeans emphasizing on the small size of the


    Parle hide & seek Milano: This product of Parle has a

    flashy purple coloured packing which attractscustomers with the whole look of Italian chocolate chip


    As in all other biscuits, packing plays an important role

    in Parle-G too. The basic small packs are packed

    mechanically using automated machines and are sealed

    using the Polly bag sealing machine. These small packs

    are then manually packed into small boxes and are sent

    through the conveyor belt to be packed in large cartons.

    160 packets are packed per minute. And in one big box

    there are 160 Parle-G packets packed.

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    Before, they used to bring the packaging material from

    outside the company but now it is produced in the

    factory premises itself. For export purpose the packets

    have different languages print on them depending upon

    the geographical location & demand of the people.

    Each factory has state-of-the-art machinery with

    automatic printing & packaging facilities.


    Consumers are becoming increasingly health

    conscious. So it is essential to display the contents of

    every product. Every packet of Parle G, Parle hide &

    seek, Parle hide & seek Milano has information about

    the ingredients used, nutrition facts, mailing & emailingaddresses asking for feedback, phone number,

    packaging date etc. All this along with the brand name

    and directions are printed in Hindi too.

    Pricing Strategies

    The Parle marketing philosophy emphasizes catering to

    the masses. It constantly endeavors at designing

    products that provide nutrition & fun to the common

    man. Most Parle offerings are in the low & mid-range

    price segments. This is based on its cultivated

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    understanding of the Indian consumer psyche. The

    value-for-money positioning helps generate large sales

    volumes for the products.

    Parle G has adopted the Market Penetration strategy

    i.e. low price along with capturing of a large market

    Also they focus on low prices and provide good quality

    products at the same time, which means it uses the

    value pricing method. This benefits Parle G by having a

    competitive edge in terms of large market share whichis around 40%: both rural and urban presently.

    For setting the price of Parle hide & seek biscuit, a

    survey was taken in the urban & semi-urban markets;

    on the basis of which hide & seek was introduced. It

    was found that the potential consumers were ready to

    pay a premium price for an innovative product likechocolate chip biscuits. Thus, Parle adopted market

    skimming where the product is high priced and also of

    high quality. It includes the cost of chocolates,

    packaging & other processing cost. All these show

    customer status, which is also one of the reasons for

    parle hide & seeks high price.

    A separate example for explaining the pricing strategy

    of Parle is its product Parle Creams For this product

    Parle uses going rate method only as a reference rate.

    In this case, Parle Creams were introduced after

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    Britannias Cream Treats with similar variants but at

    Rs.5 per packet of biscuit and not Rs.10 like that of

    Britannias cream treats.

    Public Relations

    Parle has done the following for enhancing public


    In the year 1997, Parle-G sponsored the tele-serial ofthe Indian superhero, Shaktimaan that went on tobecome a huge success. The personality of thesuperhero matched the overall superb benefits of thebrand. Parle extended this association with Shaktimaanand gave away a lot of merchandise of Shaktimaan.

    The children just could not get enough of Parle-G andShaktimaan.

    Our experience of the visit

    Cameras and phones are not allowed to be carried in

    Parle industry, its strictly prohibited.

    As we reached there we were greeted and taken to

    conference room and animated move of Parle named Zappo

    was shown to us.

    Comprising of how the biscuits, toffees, chips are

    manufacture its total process.

    The Rudharpur Industry comprises of 25 members in

    HR that is 1 main HR head heads with 24 team members.

    There are 800 employees working in the industry.

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    Uniforms are compulsory for the employees.

    Working conditions for the workers is very peaceful

    and clean.

    Cleanliness is major factor in the Parle industry.

    Cautions are taken to maintain the hygiene level in the


    Hand sanitizers are used in place of gloves.

    As the Maintance of temperature is important aspect inmanufacturing process of the biscuits so there is installation

    of humidifier, exhaust facility is available, premises cooling

    are there so that the workers health is not affected.

    The plant layout is on the basis of Assembly line.

    Labour officers, safety offices and welfare officers are

    recruited in Parle.

    Female are no employed in this Parle plant.

    Major work in Parle is done by machines only for

    packing and distribution human labours are required.

    Targets are set every day.

    The workers works as a team to attain the targets set

    before them.

    Every step of biscuits manufacturing requires

    Maintance of temperate so the employer are very cautious

    during the manufacturing process.

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    American Power Conversion (APC)


    In Indian engineering industry today, APC the premier

    ISO 9001 company is a name to reckon with and the first

    largest manufacturer of UPS in world. In 1981, APC became

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    a publicly held company. The stock trades under the name


    Uninterruptible power supplies (UPSs) are devices that

    maintain the supply of power to load even when the AC

    input power is interrupted or disturbed. This is typically

    accomplished by drawing the necessary power from a stored

    energy source, such as a battery. UPSs may also convert

    unregulated input power to voltage and frequent-filtered AC

    power. Thus, the UPS will provide stable power and minimize

    the effects of electric power supply disturbances and


    Sizes of UPSs vary, from approximately 250 VA to 1000

    KVA. Small UPSs are used for single personal computers and

    workstations where down time is tolerable but data lossmust be avoided. These UPSs provide enough backup time

    for reliable equipment shutdown. Large UPSs provide

    mission-critical applications where large-scale protection is


    It is the first of many great days for partners seeking

    the best solutions in Critical Power and Cooling Services

    from the desktop to the data centre to the factory floor. It is

    the first of many great days for our global customers who

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    have already come to trust the products, people, and

    services behind the APC by Schneider electric name.

    And in the first of many days for more than 12,000

    employees who now stand side-by-side ready to serve you,


    More than 1,600 solution engineers in the field;

    More than 500 inside support engineers; and

    More than 1,500 field service engineers who are all, in

    turn, Backed by a worldwide team of more than 40000

    consultants, systems integrators, and value-added

    partners ready, willing, and able to take you through a

    period of unprecedented change in power and cooling


    According to Gartner Research, half of all data centers

    will need to overhaul their power and cooling solutions

    within the next few years. At the same time, the number of

    professionals qualified to design and run modern data

    centers will decline 45% (AFCOM).In short, we have lot of

    work to do, with fewer qualified industry experts than ever


    And the nature of work is also changing. It is no longer

    fiscally responsible to oversize power and cooling, no longer

  • 7/29/2019 PHOOL CHANDRA


    functionally practical to handle IT-driven demand and

    facility-managed supply issues in blissful isolation. After

    all, power in equals heat out. It did yesterday, and it will do

    so tomorrow. And it will be tomorrows biggest problem.

    This means for the businesses of today, the financial

    imperative of achieving an Efficient Enterprise and the moral

    imperative of implementing green data center systems

    together demand that every power, cooling, and

    management component be re-evaluated in the context of

    an integrated solution performing with minimal waste and

    maximum scalability, Power, cooling, and management all

    working together, seamlessly, automatically. No downtime,

    No headaches, No surprises, For today, and for tomorrow.

    In response to these unparalleled changes, APC bySchneider electric offer a unique combination of innovation

    and Legendary Reliability.

    The industrys most comprehensive product and

    solution range for all critical applications, including home,

    SMB & Enterprise/IT, Facilities Management, Process Control,

    Medical, etc.

    The industrys broadest service organization, with more

    than 1,500 dedicated professionals and almost 100,000,000

    man hours in field of expertise at your service, across more

  • 7/29/2019 PHOOL CHANDRA


    than 100 countries. Whether delivering our newest

    professional services or proactive maintenance programs

    across all APC by Schneider electric product lines, our field

    engineers are simply world-class.

    The industrys largest R&D investment committed to

    delivering the most innovative solutions, such as the award-

    winning and patented InfraStruXure power and cooling

    architecture, and the by Schneider electric GALAXY / EPS

    range, now powering some of the largest data centers in the


    With industrys most comprehensive design andmanagement software, APC by Schneider electric offer the

    industrys most advances tools to quantify, plan and managethe power and cooling challenges of data center.

    Founded in 1981, American Power Conversion (APC) designs,

    manufactures and markets products and services that

    improve reliability, productivity and availability of

    information systems worldwide by protecting hardware and

    data from the ongoing threat of power disturbances.

    Our solutions include surge suppressors, uninterruptible

    power supplies (UPSs), power conditioning equipment and

    related software for computer and computer-related

    equipment, protected applications include facilities, sites,

    mainframe computers, data centers, wide area networks

  • 7/29/2019 PHOOL CHANDRA


    (WANs), local area networks (LANs), Internet and intranet

    equipment, midrange computers, telecommunications

    equipment, home and office workstations, and a variety of

    consumer electronics.

    We also protect these applications against power

    problems on data, network, serial, coaxial (CATV) and

    telephone lines.

    As of December 31, 1999, APC reached reported sales

    of $1.337 billion with 5,000 employees worldwide and

    manufacturing sites on three continents.


    APC is ranked as one of Fortunes 1000 largest companies.

    APC is recognized in the Forbes 500 list of the most

    profitable U.S. companies for the second year in a row.

    PC Magazine identifies APC as one of the "Top 100 Most

    Influential Companies."

    The Wall Street Journal ranks APCs stock performance as

    the 18th best in the 1990s.

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    APC is named to Forbes "Platinum List of Americas Best Big


    APC is included in Standard & Poors S&P 500 Index.

    APC worldwide

    APC by Schneider electric UPS Systems combined to

    form a $3 billion (2.4EUR billion) Critical Power & Cooling

    Services business unit of Schneider Electric. APC offer the

    industry's most comprehensive product and solution range

    for critical IT and process applications in industrial,

    enterprise, small and medium business and home

    environments. APC solutions include uninterruptible power

    supplies (UPS), precision cooling units, racks, and design and

    management software, including the industries only

    integrated power, cooling, and management solution.

    Backed by the industry's broadest service organization and

    an industry leading R&D investment, the combined

    company's 12,000 employees help customers confront

    today's unprecedented power, cooling and management

    challenges. Schneider Electric, with 112,000 employees and

    operations in 190 countries, had 2006 annual sales of $18

    billion (EUR 13.7 billion).

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    APC by Schneider electric has industry leading financialposition

    - Combined 2006 revenue of US$3 billion (2.4 billion)

    - 12,000 employees worldwide

    - Manufacturing in the U.S., Europe, Asia Pacific, Latin


    Backed by world leader Schneider Electric - The worlds

    power and control specialist

    - 2006 revenue US$18 billion (13.7 billion)

    - 105,000 employees globally

    - Operations in 190 countries

    APC by Schneider electric is a private limited company

    mainly producing electronic products, a part of Schneider

    Electric. APC stands for American Power Conversion.

    APC stands for,

    A Accountability

    P People

    C Customer

    APCs History

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    Three Massachusetts Institute of Technology (MIT) Lincoln

    Labs' electronic power engineers founded American Power

    Conversion in 1981.

    Neil E. Rasmussen (Sr. VP, CTO and Director of APC)

    Emanuel E. Landsman (VP)

    Ervin F. Lyon (Retired)

    At the time, the research and development efforts of

    these three men were focused on solar power. Over the next

    few years, government funding and incentives in the solar

    arena began to dry up. In response, APC shifted its focus to

    power protection, introducing its first UPS, the 750, in 1984.

    The need for capital to support this growing business was

    satisfied in July 1988 when APC became a publicly held

    company. The stock, trading under the symbol "APCC," waspriced at $.125 per share when adjusted for stock splits.

    It is well known that computer systems require back-up

    power solutions. It was quite common for a mainframe

    computer to have a large uninterruptible power supply (UPS)

    and generator installed in tandem. APC came at the market

    from a different perspective. Industry trends involving the

    personal computer made APC management realize that

    smaller UPSs were necessary for the market that included

    personal computers, PC servers and their networks.

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    Over the years, APC has developed a global, end-to-

    end, product offering targeted at four strategic application

    areas: Home/Small Office; Business Networks; Access

    Providers and Data Centers & Facilities Internal product

    development has been augmented with strategic

    acquisitions to form an industry leading product portfolio.

    Throughout the world, the APC brand has become

    synonymous with quality power back-up and management


    Today, APC is a leader in its industry, employing over

    5,000 people worldwide, and is listed among the prestigious

    Fortune 1000, Forbes 500, Nasdaq 100 and S&P 500


    APC interactive solutions AG were set up in April 2000

    through a merger of Philips Multimedia and LB- Data. Private

    investors hold 46.35 percent of the company, another 20.48

    percent are held by Philips Austria GmbH, 13.69 percent are

    held by the LB-Data group and 15.78 is held by a consortium

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    of investors. The rest, i.e. 3.69 percent is held by the

    management and the staff.

    In today's "always on, always available" world where

    businesses can't stop and downtime is measured in dollars,

    American Power Conversion (APC) provides protection

    against some of the leading causes of downtime, data loss

    and hardware damage: power problems and temperature. As

    a global leader in network-critical physical infrastructure(NCPI) solutions, APC sets the standard in its industry for

    quality, innovation and support. Its comprehensive solutions,

    which are designed for both home and corporate

    environments, improve the manageability, availability and

    performance of sensitive electronic, network,

    communications and industrial equipment of all sizes.

    Known for its quality, innovation and industry leading

    service and support, APC has perhaps the longest list of

    accolades in its industry. Not satisfied with this, APC is

    working diligently to achieve its corporate mission of

    creating delighted customers by improving the

    manageability, availability and performance of information


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    Communication systems through the rapid delivery of

    innovative solutions to real customer problems


    From corporate headquarters in West Kingston, RI, APC

    operates sales offices throughout the world and

    manufacturing facilities on three continents. Together, APCs

    global teams work to fulfill their mission of creating

    delighted customers.

    Global Presence

    APCs corporate offices are located in West Kingston,

    Rhode Island. The Company has sales offices throughout the

    world; manufacturing facilities in the U.S., Ireland,

    Switzerland, Denmark, Philippines, China, India, and Brazil;

    and ships product to approximately 160 countries. In 2005,

    52% of APCs revenues were in the Americas (North and

    Latin America), 30% were in Europe, the Middle East and

    Africa and 18% were in Asia. As of December 31, 2005, APC

    had approximately 7,580 full-time employees worldwide.

    Manufacturing Units

    In USA : West Kingston, East Providence & Rhode


    In Ireland : Galway and Castlebar

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    In Philippines : Laguna and Cavite (P1, P2 ,P3 )

    In China : Suzhou

    In India : Bangalore (IDF1,IDF2,IDF3 & IDF4)

    In Brazil

    Business Scopes & Products

    APC interactive solutions AG offer overall solutions for

    interactive terminals with the focus on multimedia

    payphones, multimedia terminals and POS/POI/POP media

    for indoor or outdoor use. Purpose is to create interactive

    networks of public screens that reach across borders. The

    most important business areas of APC interactive solutions

    AG are landline telecommunication, tourism, e-government

    and retail.

    Facts & Figures

    APC interactive solutions AG is on a good track with

    pound 4.8 million revenue in 2005, 20 percent higher than in

    the year before. Leading market positions have been

    maintained or even strengthened in all business areas. In

    2006, the companys revenue increased by twice the

    amount of 2005, with 10 percent of revenue being invested

    in research and development activities.

    Nature of Business

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    APC sets itself apart from the competition in several ways:

    Global one-stop solutions - APC provides worldwideaccess to "best-of-breed" offerings;

    Financial strength - APC's financial strength makes it an

    attractive partner;

    Efficient manufacturing - APC provides high quality

    products to customers worldwide;

    Innovative product offerings - APC designs solutions to

    address "real" customer needs.

    Sophisticated power management software APCs in-

    house software team develops power management

    software that supports the industrys leading operating

    systems and Server Management platforms, in addition

    to offering Web Management capabilities.

    Key Application Areas

    Today, the Company focuses its efforts on four key

    application areas:

    Home/Home Office

    Business Networks

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    Access Provider Networks

    Data Centers and Facilities

    Each requires customized efforts for products, sales

    and marketing, but each has a common theme: high

    availability is increasingly essential. APC is positioning itself

    to be the preferred brand worldwide in all four of these

    application areas.

    About APC India

    The company first set up a Manufacturing plant in

    Bangalore in 1999 to support domestic Sales After a couple

    of successful years of manufacturing experience, India

    became a global manufacturing hub. Subsequently set up

    four more factories in Bangalore and currently supports

    around 35% of the world wide requirements of the company.

    5 Plants in Jigani, Bangalore, India, 100% EOU Unit

    APC was awarded the highest Exporter for the fifth

    Consecutive year by STPI for EHTP operations

    Manufacturing 21000 -23000 units per Day

    Over 1800 employees Exports approx 95% of products manufactured

    ISO9001-2000 Certified,ISO14001 Certified

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    EXIM Export award for the Last consecutive 2 years BestProductivity in APC worldwide facilities


    During 2000, APC acquired a number of companies to

    broaden its current product offering. APC purchased Airflow

    Company as well as U.K. based Advance Power. APC

    acquired privately held ABL Electronics Corporation. Earlier

    transactions include the 1998 acquisition of Silicon A/S.

    These acquisitions have helped APC in providing expansive

    product offering, enabling APC to leverage its global scale,

    strengthen channel presence, and to deepen APCs

    penetration into network and desktop environments


    APC Indias Key CustomersWIPRO,


    Sun Micro Systems,

    Financial Technologies,

    Bharti, MTNL, BSNL, VSNL,

    Reliance Infocom,

    Reliance Industries,

    ICICI Bank, Bank of Baroda, Standard Chartered Bank,

    HSBC, CITI Bank, SAP India, HP, IBM, Bajaj Alliance.

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    Work flow explains how the good have been accepted

    from the customer, the procedure for booking goods-first

    consignee and cosigner details, number of articles in a

    pack, weight of a pack and the value. The goods

    forwarding note consist of consignee and consignor

    details with source and destination of the goods to be


    APC by Schneider electric offer the industrys most

    comprehensive product and solution range for critical IT and

    process applications in industrial, enterprise, small sand medium

    business and home environments.

    APC by Schneider electric



    Solution delivery


    Market access














    CommunicationsMarket research

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    APC by Schneider electric solutions include

    uninterruptible power supplies (UPS), precision cooling units,

    racks, and design and management software, including the

    industries only integrated power, cooling, and management


    APC End User

    Manufacturers rep. firm




    IT Distributor

    Electrical Distributor

    HPP Power Specialist


    IT Seller

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    General ManagerOutsourcing Support



    Production Quality Supply chain Mfg-tech Test Engg Plat form






    -HOD SCM




    -In changes

    -HODMfg. tech




























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    The concept of personnel management at APC has

    undergone notable changes over part twenty five years. The

    focus of the function shifted from more administration to

    proactive human resource development over the years.

    Proper functioning of activities like,o Recruitment

    o Training

    o Placement

    HR Head

    StaffingLearning &


    HR business

    PartnersHR systems



    1. Labour


    2. Outsourced


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    Apprentice training


    Training in specific product and process




    To be a high performance team and a trusted HR business

    partner to ensure organizational objectives are met through

    our people.


    A trusted HR partner

    Champion the cause of our employees and balance theneeds of the organization and its people

    A change agent

    An expert HR administrator delivering the best in

    class HR services

    Subject matter/functional expert

    HR Indices HR Performance

    Employee Turnover Attrition rate: Ensure that the

    attrition rate is below industry standards and work

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    towards lowering the attrition rate from the current


    Employee Satisfaction Index: Ensure that there is a

    healthy ESI in the organization work towards constant

    improvement of ESI.

    Productivity - Contribution per employee: Maintain a

    healthy contribution per employee (production,

    revenue, profit, and services) and work towards

    constant improvement of the same.

    Training days per employee: Work towards achieving

    40 training hours per employee per annum and

    thereafter work towards constant improvement every

    year with the organizational capability strategies.

    Employee cost: Ensure that the employees costs in the

    organization are within budgeted plans and yet remain

    competitive in the employment market.

    Discipline Industrial Relations Index - Man Days

    Utilization: Ensure that no days are lost due to any

    industrial strife and maintaining healthy employees inthe organization.

    Average days to hire: Ensure that the average days to

    hire are agreed limits and on par with market


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    Cost of hire: Ensure that the cost of hiring is contained

    within budgeted plans and yet ensure a healthy

    average days to hire.

    Absenteeism rate: Ensure that absenteeism is

    contained to within agreed levels and yet maintaining a

    healthy work-life balance.

    Safety incidents: Work towards zero incidents and zero


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    The personnel administration department designs all the

    policies, rules and procedures relating aspects of HRM and is

    intended to serve as a basis fro the effective and uniform

    implementation of this across the entire organization. In

    other words it is just managing the people by personnel


    A personnel department has four divisions:

    1. Establishment

    The establishment division deals with all the activities

    relating to recruitment, promotion, performance

    appraisals, transfer policy, retirement.

    Health scheme with co-operation of finance department

    Medical scheme

    Family planning incentive


    a) Recruitment: At executive level, APC prefers engineer,

    HRD and P&A department - MSW graduates/ MBA (HR


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    Marketing - MBA (Marketing)

    Finance MBA (Finance), CA, ICWA

    APC prefers technical people, whenever they need

    engineers. APC conducts written tests for freshets and

    technical interview for people with experience. On the basis

    of the merit in the entrance test the engineers are recruited.

    Otherwise an advertisement is given in newspaper whenever

    the vacancy is generated and later on the basis of interview

    the selection is done.

    Classification of employees:

    Full Time Employee (FTE) - Is the one who is on regular

    payrolls of company & entitled for all the benefits

    extended by the company

    Temporary Employee is the one who may work either on

    a full or part-time schedule but are usually hired for a

    specific project or for a finite period of time.

    Probationer Is the one, who is hired to fill the vacancy of

    Permanent Position. On satisfactory completion of

    probationary period of service which is 3 months, he will

    be confirmed as a Full Time Employee. However, the

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    probation period may be extended for maximum period of

    another 3 months & if still the performance is not found

    satisfactory, the services may be terminated during / at

    the end of the probation period / extended probationary


    Consultants Is the one who is hired for their specialized

    knowledge & engaged on a fixed retainer basis or paid on

    fees basis for services rendered and are not employees of

    the company. A written contract specifying the time period

    of the contract and amount payable is executed in all such


    Contractor or Contractors Employees - Is the one, who is

    been hired for specified activities which are incidental to

    the companys operations and are of intermittent nature

    Project Trainees Is the one, who undergo training for a

    short period of time, as part of their educational or

    professional training such as Summer Trainees / Project

    Trainees from management / educational institutes, will

    not be paid any stipend on a case to case basis.

    In APC they conduct two different programmers:

    Induction programme

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    Global New Hire Orientation programme (GNHO)

    b) Promotion Policy and Rules:

    To provide all employees with broad equality of

    opportunity in growth and career prospects.

    To ensure fairness, equality, consistency and

    uniformity in the matters of promotion of employees

    in all the units/divisions of the company.

    To organize and reward employees for their

    contribution to the growth of the organization.

    To sustain the high morale of the employees by

    informing them of the promotion opportunity existing

    in the organization.

    c) Transfer Policy:

    Executives/employee of the company is liable for transfer

    from department/section/job within the unit/division of which

    to another with the discretion of management. While

    implementing the transfer policy the career base promotion

    policy is reckoned with.

    d) LTA (Leave Travel Allowances):LTA amount payable is one month basic or as specified in

    the compensation and benefits letter issued to the


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    e) APC Employees Gratuity Fund:

    Gratuity shall be pay able to an employee on the

    termination of his employment after he has rendered

    continuous service of not less than 5 years.

    On his super annotation or

    On his retirement or resignation or

    On his death or disablement due to accident or


    The completion of continuous service of 5 years shall

    not be necessary where the termination of the

    employment of any employee is due to death disablement

    The ceiling of gratuity to an employee for every

    completed year of service or part thereof in excess of 6months subject to a maximum of 20 months wages of Rs.

    1 Lakh, whichever is less.

    f) Death Relief Fund Scheme:

    The APC employees death relief fund scheme gives

    monitory assistance to the families of the members who

    die while in service of the company. Scheme covers all

    the categories of employees who have voluntary enrolled

    themselves by respective unit management.

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    g) Dearness Allowance:

    DA is granted to compensate the price increase above CPI

    1099 points, to which the revised salary grade relate the

    payment of DA is based on slab basis relate to the

    percentage increase over quarterly of AICPI 1099.

    2. Canteen administration

    Canteen food is provided to all the employees and to all

    the trainees in the factory. Vegetarian food is provided

    Ordinary food cost 150Rs. p.m.

    Morning tea or coffee

    Tea/coffee/badam milk cost 0.10 paisa

    Afternoon 4:00 pm 5:00 pm tea/coffee/badam

    milk is provided

    3. Welfare section

    Inter sports organizes competitions for cricket,

    kabaddi and football matches.

    2 sets of uniforms are issued for all the employees

    and 1 set for apprentice. Diploma and ITI trainees.

    2 sets of shoes are given to employees once in two


    Cultural programs are organized.

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    Executive receive festival advance.

    4. Law and administration

    The section deals with following functions:

    Furniture allocation for officials (Tables, Chairs)

    Transport contract

    Issuing ID cards for temporary, permanent

    employees and for trainees

    Pest control


    This is an existing time at APCs commented Rodger

    B. Dowdell Jr., CEO and president OUR record results

    reflecting the strength of APCS product offerings and our

    increasing presence in the category.

    Dowdell said that product strength is being exhibited

    from both the high and low end of the companys offerings.

    For example, the companys most expensive UPS, Matrix

    UPS TM presently exhibits the most momentum in the 3-5

    KVA UPS category while the new power managerTM , a power

    director oriented towards retail sales, has been winning rare

    reviews of its performance and design.

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    November marked the largest product introduction in

    the companys history, added Dowdell. In addition to

    offering the best positioned product and price combination

    for virtually any computer based application, our new lines

    from a significant competitive advantage. This is most

    notable in the largest corporative accounts which often look

    to one vendor for all their power protection needs.

    Fourth quarter product introduction included UPS

    solutions for the small office / LAN server ( smart-UPS v/s)

    and advanced workstation (Backup-UPS ProTM)

    applications, surge protection for data and network

    connections (protectNetTM) as well as a dramatically

    enhanced new version of the industry leading smart-UPS

    line. Despite the breadth of the company continues to see

    opportunity to extend lines to lines to better address current

    and future customer needs.

    our development pace and product introduction

    scheduled is proceeding aggressively, and we expect to

    make significant product introductions at both high and low

    end of our product offering in the calendar 1995, he said.

    Dowdell said the company s innovative solutions

    gathered more than a dozen independent awards for

    reliability and performance throughout 1994, including

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    recent awards from the trade press in Russia and Brazil.

    The market continues to be one in intensecompetition; however, APC has continued to gain market

    share throughout the world, even as the market itself

    expands. End users, computer distribution channels and the

    media continue to recognize APC as a learning world wide

    vendor of protection products, commented Dowdell.

    APCs strategy is to design and manufacture products

    that incorporate high performance and quality at

    competitive prices, while offering our customers appropriate

    technology for their applications.

    Products are designed to fit seamlessly into the

    computer, networking, and communication environments of

    business, homes, small offices/ home offices, and outdoor

    installation. APC engineers and tests these products for

    compatibility with leading information, communication and

    building management technology hardware and software.

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    UPS Currently manufacture a broad range of standard

    domestic and international UPS products. Puss are designed

    for multiple applications with the principal differences

    among the products being the amount of power which can

    be supplied during an outage, the length of time for which

    General Manager

    Production Manager

    Team Leader

    Cell Leader

    Cell Trainee

    Inventory Controller

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    battery power can be supplied, the level of intelligent

    network interfacing capability, the number of brownout and

    over voltage correction features and the design approach

    used (standby, line interactive, double conversion Online

    and delta conversion Online) Puss range from 325volt

    amps for a PC, to 1.6 megawatt, or MW, suitable for a data

    centers, mainframe computers, industrial application or

    facilitates. Estimated resale prices to end users range

    from $ 25 to approximately $250,000

    Different Products & Services of APC are as follows:

    Back UPS-BI

    Back- UPS-BS

    Laptop & Mobile Computing

    Data Distribution Cable

    Interface Cable

    Ethernet Switches

    Infrastructure Power Distribution Unites

    Smart UPS

    USB Hubs

    Voltage regulators

    Water Coolers


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    Management Review

    Annual Review



    Safety means nothing but freedom from unacceptable risk or

    harms. Accident (means unexpected or unwanted happening

    things) occurs only behave of these two reasons:

    1) Unsafe act like human being, attitude,

    over confidence, negligence

    2) Unsafe condition like engineering,

    deviation of set procedures.

    Work Place Hazards



    Risk Assessment




    Safety committeeFire Drills




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    Back health

    o Lift weight, you consider safe to carry

    o Reduce static leads

    o Use strong muscles

    o Keep fit & flexible

    o Organize your work to eliminate problems

    Electrical Safety

    Follow procedure and work instructions

    Do not cause damaged electrical equipment

    Water and electricity do not mix

    Disconnect the power from a shock victim and get


    Fire Safety Training

    Fire is the physical heat resulting from a chemical chain

    reaction between heat, fuel and oxygen under the correct


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    Which of this byproduct are most dangerous: heat, smoke,

    light and gases.


    Fuels involve can be in three states:




    Fire Prevention

    Control ignition sources

    Keep all doors closed

    Do not overload electrical sockets

    Replace damaged electrical cables & equipments

    Ultimately it is the managers responsibility to provide a safe

    working environment for their employees and suggest areas

    of improvement. Manager should ensure that the product

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    has been tested and approved to work safely with the

    connected service provider of the equipment and within the

    specified environment.

    Nature of HRM

    Simply put, Human Resource Management (HRM) is a

    management function that helps managers to recruit, select,

    train and develop members for an organization. Obviously,

    HRM is concerned with the people's dimension in

    organizations. Following are few definitions of HRM:

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    1. HRM is a series of integrated decisions that form the

    employment relationship; their quality contributes to the

    ability of the organizations and the employees to achieve

    their objective.

    2. HRM is concerned with the people dimension in

    management. Since every organization is made up of

    people, acquiring their services, developing their skills,

    motivating them to higher levels of performance and

    ensuring that they continue to maintain their commitment to

    the organization are essential to achieving organizational

    objectives. This is true, regardless of the type of organization-

    government, business, education, health, recreation, or

    social action.

    3. HRM is the planning, organizing, directing and

    controlling of the procurement, development,compensation, integration, maintenance and separation of

    human resources to the end that individual, organizational,

    and social objectives are accomplished.

    These definitions of HRM can be summarized in the following


    1.) Organizations are not mere bricks, mortar,

    machineries or inventories. They are people. It is the

    people who staff and manage organizations.

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    2.) HRM involves the application of management functions

    and principles. The functions and principles are

    applied to acquisitioning, developing, maintaining,

    and remunerating employees in organizations.

    3.) Decisions relating to employees must be integrated.

    Decisions on different aspects of employeesmust be

    consistent with other human resource (HR) decisions.

    4. Decisions made must influence the effectiveness of an

    organization. Effectiveness of an organization must

    result in betterment of services to customers in the

    form of high-quality products supplied at reasonable


    5. HRM functions are not confined to business

    establishments only. They are applicable to non-

    business organizations, too, such as education, healthcare, recreation, and the like.

    Scope of HRM

    The scope of HRM is indeed vast. All major activities in the

    working life of a workerfrom the time of his or her entry

    into an organization until lie or she leavescome under the

    purview of HRM. Specifically, the activities included areHR

    planning, job analysis and design, recruitment and

    selection, orientation and placement, training and

    development, performance appraisal and job evaluation,

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    employee and executive remuneration, motivation and

    communication, welfare, safety and health, industrial

    relations (IR) and the like.

    For the sake of convenience, we can categorize all these

    functions into seven sections

    (i) Employee hiring,

    (ii) Employee and executive remuneration,

    (iii) Employee motivation,

    (iv) Employee maintenance,

    (v) IR, and

    (vi) Prospects of HRM (see Fig.1).

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    Fig.1 Scope of HRM

    Human resource management is a process of bringing

    people and organizations together so that the goals of each

    are met. It is that part of the management process which is

    concerned with the management of human resources in an

    organization. It tries to secure the best from people by

    winning their whole hearted cooperation. In short, it may bedefined, as the art of procuring, developing and maintaining

    competent workforce to achieve the goals of an organization

    in an efficient and effective manner.

    In other words, it can be said that human resource

    management is concerned with people at work and their

    relationships with each other.

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    Nature of Human Resource Management

    Training andDevelopment






    Pervasive Function





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    Training and







    Pervasive Function





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    In a typical manufacturing setup there are different Activitiesunder the Banner of HR Department. We can divide theminto the following areas:


    For doing the Activities / Routine work there is a StandardOperating Procedure (SOP).

    These SOPS help in making the functions more efficient &System oriented rather than people oriented.



    a. Company vehicles

    b. unit head vehiclec. buses





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    a.)shop floor employees

    b.)staff2.) c.)contract labour

    TRAINING/DEVELOPMENTa.)shop floor employeesb.)staff



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    HCL Technologies

    Type Public

    BSE: 500179


    Founded 1976

    Headquarters Noida, UP, India

    Key people

    Shiv Nadar, Founder,

    Chairman, CSOHarsh Chitale - CEO

    Ajai chaudhary

    Non executive


    Industry IT Services


    Net income


    11024.14 cr (2011)


    256.58 cr

    Employees 65000 (2010)
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    The HCL Enterprise is one ofIndia's largestelectronics, computing and information technologycompany. Based in Noida, near Delhi, the companycomprises two publicly listed Indian companies, HCL

    Technologies and HCL Infosystems.

    HCL was founded in 1976 by Shiv Nadar, ArjunMalhotra, Subhash Arora, Ajai Chowdhry, DS Puri, &Yogesh Vaidya. HCL was focused on addressing theIT hardware market in India for the first two decadesof its existence with some sporadic activity in theglobal market.The company was renamed asHindustan Computers Limited (HCL) and receivedsupport from the Uttar Pradesh government to setuptheir manufacturing in Noida.In 1981, NIIT wasstarted to cater to the increasing demand incomputer education. By early 2000s, Nadar divestedhis stake in this venture.


    "To provide world-class information technologysolutions and services to enable our customers toserve their customers better"

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    Together we create the enterprises of tomorrow".


    1976 - HCL (Hindustan Computers Limited) iscreated.1977 - Forms distribution alliance with Toshiba forcopiers and notebooks1978 - Developed the first indigenous Microcomputer1988 - Development of fine-grained multiprocessorUnix operating system1986 - HCL becomes the largest IT company in India

    1989 - HCL America is created with Sanmina SCI asits manufacturing partner.1991 - Entered into a partnership with HP to formHCL HP Limited. Developed a custom MultiprocessorUnix for HP1994 - Tied up with Nokia for mobile phonedistribution and Ericsson for telephone switchdistribution.[3]

    1996 - Partnership with HP ends.1997 - HCL's R&D division is spun off as HCL

    Technologies 2001 - HCL BPO is created.
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    ServicesHCL offers services including software-led ITsolutions, remote infrastructure management,Engineering and R&D Services and BPO. HCLs keyservices include:

    Custom Application Services

    Enterprise Application Services

    Enterprise Transformation Services

    Engineering and R&D Services

    Infrastructure Management

    Business Processing Outsourcing.

    HCL Technology
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    HCL is just a three-decade old enterprise, HCL Technologies(henceforth referred to as 'HCL') is a relatively youngcompany formed, eight years ago, in 1998. In the 9 yearssince, we have transformed into a global technology brand.IT has changed the way world works and HCL is changing

    the way IT works. Having established our credentials inglobal delivery models, domain expertise and corporategovernance, now it focused on delivering value to forward-looking customers.

    Facilities Management and

    Infrastructure Services

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    Offering a wide spectrum of services involving Facilities

    Management, Infrastructure Services, Infostructure Servicesand Strategic Outsourcing, HCL Infosystems offers end to

    end hardware solutions.

    Manufacturing Facilities

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    State of the art manufacturing facilities include:

    7 facilities : 2 at chennai , 4 at pondicherry and 1


    ISO9001 and ISO 14001 certified facilities at


    and Uttaranchal


    PCs, Business Servers , Workstations.PC keyboards , Active Networking


    Color Monitors, Terminals , Thin clients & Passive

    Networking Products

    CNC Racks , Cabinets , Information Kisoks

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    Key features distinguishing HCL from other IT firms

    From aeronautics to life sciences, HCL reach out

    to millions of people with the help of updated

    technology worldwide on the daily basis

    HCL broke new grounds in modern calculation.Its proficiency covers nations globally and aims

    at making a difference.

    HCL team holds its head high in being a

    pioneer of heritage in India and taking ahead

    the revolutionary spirit to their all other


    IT Hardware

    HCL Infosystems portfolio of products covers the

    entire spectrum of the information technology needsof its customers

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    Product Engineering &



    ApplicationsLeveraging strong partnerships withplatform / product companies, the teamof applications professionals deliverunprecedented value to few of the

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    largest players in the field of FinancialServices, Retail and Healthcare.


    Business Processing Outsourcing is heading towards

    a maturity level where a new form of BPO, called

    Transformational BPO, is evolving that constitutes

    Full Process Outsourcing and Multiple Process

    Outsourcing . The evolving trend is more focused

    towards compliance , time-to-market, focus on core

    process, and quality improvement rather than cost


    HCL Partnerships

    HCL has always prided itself on its partnershipengagements.

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    I997 Leading positionon office .Automationand Laptops in India


    Scripting an era ofcomputing acrossthe Microprocessor


    Strategic relationshipthat has seen thecomputer evolvefrom a computingdevice


    Partnering incomputing andproviding IT Services

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    The HCL Advantage:

    Proven Expertise: We have more than thirty

    years of Engineering and R&D expertise and

    experience in developing critical hardware


    Strategic Partner: With offices and developmentcenters in more than 17 countries, HCL can be

    your Global Innovation and R&D Partner with

    the hub in India.

    Greater market penetration: We enable our

    customers to serve existing markets better as

    well as enter adjacent and new markets.

    Next Gen Solutions: We offer complete portfolio

    of product engineering services ranging from

    concept, designing, prototyping, manufacture,

    testing, after market support, to re-engineering

    and developing Next-Gen solutions.

    Quick Time-to-market: We follow domain-specific

    quality standards and processes and have

    reusable components to ensure quick time-to-

    market the product.

    Key Strengths:

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    ASIC & FPGA design: HCL specializes in VLSI

    ASIC, FPGA, SoC design and verification services.

    Our expertise in solid state system engineeringincluding end-to-end development involving

    architecture design, RTL design, developing full-

    functional FPGA prototypes, verification,

    synthesis and back-end support helps customers

    improve their design cycle and achieve faster go

    to market.

    Board Design: HCL offers expertise for conceptto board prototyping including diagnostics, BSP

    and Driver development. We have completed

    PCB designs of upto 20 layers, 800 MHz Bus

    speeds, 3.2 GHz signal traces. We test boards

    for signal integrity and standards compliance

    and have achieved the fastest time for

    developing a quality PCB. PCB Layout Services: HCL offers PCB Layout

    Services for in House Components Engineering

    Support, in house PCB CAD design using

    industry standard CAD packages, we have

    strategic tie ups for quick turn Around PCB

    fabrication, PCB assembly & Rework including

    BGA components.

    Product Re-engineering Services: HCL has

    solutions for Obsolescence management for

    Hardware products where we can help

    customers manage components obsolescence,

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    cost reduction, technology changes, and feature

    enhancements. We can also reengineer your

    product to improve manufacturing process. Independent Verification and Validation: HCL is

    currently the only India-based Global services

    company to have an in-house ISO 17025

    accredited EMI / EMC testing laboratory. The lab

    offers full compliance tests for OEM products as

    per applicable industry standards like IEC, EN,

    CISPR, FCC, ASTM or other customers'specifications.

    Compliance Engineering Services: HCL provides

    complete compliance engineering services for

    Hardware product companies - for RoHS

    (Restriction of Hazardous Substances) and WEEE

    (Waste Electrical and Electronic Equipment)

    helping them meet government directives intime.


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    With the overall study of the above industrial profiles,

    products and competitors of different industries we had

    come to a conclusion that Parle and Britannia both are the

    top selling brands of the India. Both Parle and Britannia are

    the competitors. The total production of biscuits in India is

    estimated to be around 30 lakh MT, the organized sector

    accounts for 65% and the unorganized sector accounts for

    35% of the total industry volume.

    Parle Products Pvt. Ltd : Established In 1929, company hasfactories in Mumbai, Bangalore, Bahadurgarh in Haryana andNeemrana in Rajasthan, Additionally, Parle Products also has 7manufacturing units and 51 manufacturing units on