piemontefacile: a set of public services/app and a way to share knowledge for piedmont’s citizens

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PiemonteFacile: a set of public

services/app and a way to share

knowledge for Piedmont’s citizens

Giuliana BonelloBusiness Intelligence & Data Quality Practice Manager

Giorgia LupiDensity Design Lab, Politecnico di Milano

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Polytechnic of Turin

University of Turin

Piedmont Region

Founded in 1977 by:

92 Associated Consortium

Members

156,7 Millions € annual

revenues (2010)

1,200 employees

5 sites in Piedmont

CSI-Piemonte

92Total number

20Health & Hospital Units

10Agencies & other institutions

11Municipalities associations

39Municipalities

8Provinces

3Universities

1Region

Associated consortium members

CSI-Piemonte: IT for public serviceswe are one of the main Information &

Communication Technology agencies in

Italy

we design and develop innovative public

services,to simplify life for citizens and

enterprises and to facilitate and speed up

their relations with the Public Administration

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CSI Piemonte:

transforms innovation demand from citizens and

enterprises into services accessible for all and easy to use

helps public institutions to optimize internal processes to

save time, reduce expenses and satisfy the needs of

the citizens

helps public institutions to optimize internal processes to

save time, reduce expensesand satisfy the needs of

the citizens

promotes collaboration among Administrations in Italy

and abroad and the reuse of Piedmont good practices

Mission

your lifewithout queuesall servicesat your place

24/7 just in one click

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technologies and architectures

document management and related

laws

policy making support systems

mission, organisation, business

models of different PA bodies

Web sites and portals for the

Public Administration

Cross-Authority-Databases and

Business Intelligence applications

Training for civil servants

Expertise

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Piemontefacile

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On line services for professionals

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Modello Unico Digitale per l'Edilizia (MUDE)

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MUDE: what is it?

The service stems from the desire to

facilitate

the PA, professionals and citizens

with regard to a difficult subject to interpret, very demanding in terms of information (from planning to register) and highly changing over time,

also from the point of view of the legal rules regulating it.

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MUDE: What are the benefits?

• To citizen and professional it is easier to present their

applications and to check their progress;

• the municipality will have certainty of law interpretation and

better information quality, consequently a lower preliminary

work;

• the Region administration can easily monitor the building

activities and obtain the needed data to support the territory

planning.

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MUDE: How does it work?

• Professionals can have their access

permission from the front office and then they

are able to access a personal desk,

• The Municipal official can operate through

the Back End

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MUDE numbers

• Number of participating

municipalities :

– 2010, february : 73

– 2010, may: 89

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MUDE numbersMUDE Piemonte - Professionisti Accredidati al 13/04/2012

424

672812

908

1180

18111932

1538

0

500

1000

1500

2000

2500

set-11 ott-11 nov-11 dic-11 gen-12 feb-12 mar-12 apr-12

MUDE Piemonte - Pratiche presentate al 13/04/2012

75202

361477

724

1861

2100

1261

0

500

1000

1500

2000

2500

set-11 ott-11 nov-11 dic-11 gen-12 feb-12 mar-12 apr-12

Professionals currently

using the service

Documents

submitted

ALBI_PROFESSIONALI TotaleARCHITETTI; 1069GEOMETRI; 620INGEGNERI; 237AGRONOMI; 2PERITI INDUSTRIALI; 4Totale complessivo 1932

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App gallery

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App gallery (1)

Through the various "apps" you

can, for example, read the news of

the region, identify free wi-fi areas,

or combine timetable and path

information of trains, planes and

buses and compose your own

itinerary

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App gallery(2)

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Piemonte in Pillole

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Data assets managed by CSI

2005 2008 2009

0

200

400

600

800

1000

1200

Regione Piemonte

Città di Torino

Provincia di Torino

Altri

2001 2003 2005 2006 2007 2008 2009

0

100

200

300

400

500

600

0

100

200

300

400

500

600

Città di Torino

Regione PiemonteTolali enti

Currently the CSI manages on behalf of

its clients more than 1300 alphanumeric

databases, over 1400 spatial data bases,

160 databases for decision support, while

it is growing the number of text-based

databases (arising from the process of

dematerialisation) and multimedia (e.g.

digitization projects such as the Piedmont

Digital Library

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1st data storytelling

"Farms and vineyards in Piedmont: 50 Years of History"

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Visual Storytelling & Smart Cities: Perspectives

• Politecnico di Milano is experimenting on the possibilities of gathering, crossing and representing data visually in order to improve decision-making processes at urban scale

• With the development and diffusion of mobile devices, these information on urban experiences, emotions and opinions are actually geo-localized: we can now refer citizens' shared opinions directly to specific places

Is it possible to provide citizens, decision makers and urban planners with

customizable tools able to real-time inquire cites and territories they live in?

Is it possible to gain meaningful insights on how the population react to new

policies - Is the feeling toward the introduction of a new pedestrian area positive

or negative? Are people happy with the new bike lane? What people say about the

subway being open during the night? - in order to gather feedback and precious

suggestions for future projects?

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Current experiments

(Current experiments are described on www.polyphonicities.org)

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