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Page 1 of 26 PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI 411018 WATER SUPPLY DEPARTMENT CITIZEN CHARTER

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Page 1: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

Page 1 of 26

PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018

WATER SUPPLY DEPARTMENT

CITIZEN CHARTER

Page 2: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 2 of 26

INDEX

Sr.No. Subject Pg. No.

1. Sanction of Water Connection 3 to 5

2. Sanction of Re-connection 6 to 7

3. Changing customer name regarding connection 8 to 9

4. Disconnection of Water Connection 10 to 11

5. Leakages in distribution system 12 to 13

6. Leakages of main pipeline 14 to 15

7. Complaint of Contaminated water 16 to 17

8. Complaints regarding Water Bills 18 to 19

9. Complaints regarding Water Meter 20 to 21

10. Water supply NOC for Building Permission 22 to 23

11. Water supply NOC for Building Completion 24 to 25

12. SARATHI Helpline contact no. 26

Page 3: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 3 of 26

1. Department Name Water Supply Department

2. Subject Sanction of Water Connection

3. Essential Documents 1) Fully filled Application of water supply connection provided by PCMC.

2) Paid Receipt of Property Tax or date of application for property tax.

3) Location map of property. 4) Commencement certificate / Completion

certificate / Copy of application for obtaining completion certificate.

5) Affidavit in required format.

4. Essential Duration for taking decision required for final decision

7 working days after application received

5. Information , Forms & Certificate available at

Concerned Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 198, 199, 200 & Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

1) Hon.Commissioner’s order no.JCE/668/2010, Dt.6/09/2010

2) Hon.Commissioner’s order no.WS/1020/2012, Dt.24/09/2012

3) Hon.Commissioner’s order no.WS/WTP/66/2012, Dt.6/03/2013

4) Hon.Joint City Engineer’s order no.WTP/WS/196/2013, Dt.26/08/2013

5) Hon.Commissioner’s order no.ADM/2/Kavi/27/2013, Dt.17/10/2013

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Clerk 2 Day

2nd Level Meter Inspector 4 Days

3rd Level Junior Engineer 5 Days

Sanctioning Authority to issue the order / certificate

Deputy Engineer / Executive Engineer

4 Days

Page 4: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 4 of 26

9. Essential Fee & It’s Circulars Circular No.WS/1020/2012, dt.24/09/2012 (Attached herewith)

10. Mode of payment (Fee) Cash / Cheque / D.D.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

The concerned employee / Officer will be responsible on whose table the proposal is pending.

12. Complaint redraisal Authority, it’s name Tele phone no.

Shri.M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

Page 5: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 5 of 26

Hon.Commissioner’s order no.WS/1020/2012, Dt.24/09/2012

Rate List for Sanctioning Water Connections

Sr.No. Diameter of Connection Security Deposit without meter

Residential use of water (Rs.)

Commercial use of water (Rs.)

1. 15mm 1200/- 7000/-

2. 20mm 3400/- 13000/-

3. 25mm 10000/- 19000/-

4. 40mm 20000/- 23000/-

5. 50mm 25000/- 27000/-

6. 80mm 88000/- 114000/-

7. 100mm 187000/- 245000/-

8. 150mm 574000/- 774000/-

Page 6: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 6 of 26

1. Department Name Water Supply Department

2. Subject Sanction of Re-connection

3. Essential Documents

1) Application for Re-connection on plain paper.

2) Location map of concerned property showing location of water connection.

3) Receipt of recently paid water bill.

4. Essential Duration for taking decision required for final decision

5 Working days after application received.

5. Information , Forms & Certificate available at

Concerned Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 198, 199, 200 & Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

Hon.Commissioner’s order no.JCE/668/2010, Dt.6/09/2010

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Clerk 1 Day

2nd Level Meter Inspector 1 Day

3rd Level Junior Engineer 2 Day

Sanctioning Authority to issue the order / certificate

Deputy Engineer

1 Day

9. Essential Fee & It’s Circulars Rs.295/- Circular no.JCE/668/2010, Dt.6/09/2010

10. Mode of payment (Fee) Cash / Cheque / D.D.

11.

Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

The concerned employee / Officer will be responsible on whose table the proposal is pending.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 7 of 26

12 Complaint redraisal Authority, it’s name Tele phone no.

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. A Ward – 020-27641627 / E-mail ID - [email protected] B Ward – 020-27351894 / E-mail ID - [email protected] C Ward – 020-27122969 / E-mail ID - [email protected] D Ward – 020-27612009 / E-mail ID - [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

Page 8: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 8 of 26

1. Department Name Water Supply Department

2. Subject Changing customer name regarding connection

3. Essential Documents 1) Customer’s application on plain paper regarding change in name.

2) Sanctioned copy issued by Property Tax Dept. showing property transferred on his name.

4. Essential Duration for taking decision required for final decision

10 working days after application received.

5. Information , Forms & Certificate available at

Water Supply Department of Concerned Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 198, 199, 200 & Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

Water supply Dept. Circular no.WS/1020/2012, Dt.24/09/2012

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Clerk 4 Days

2nd Level Meter Inspector 2 Days

3rd Level Deputy Engineer 2 Days

Sanctioning Authority to issue the order / certificate

Executive Engineer 2 Days

9. Essential Fee & It’s Circulars Rs.500/- Water supply Dept. Circular no.WS/1020/2012, Dt.24/09/2012

10. Mode of payment (Fee) Cash / Cheque / D.D.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 9 of 26

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

The concerned employee / Officer will be responsible on whose table the proposal is pending.

12 Complaint redraisal Authority, it’s name Tele phone no.

Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

Page 10: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 10 of 26

1. Department Name Water Supply Department

2. Subject Disconnection of Water Connection

3. Essential Documents 1) Customer’s application plain paper regarding disconnection of water connection.

2) Receipt of paid updated water bill. 3) Receipt of paid Security Deposit

4. Essential Duration for taking decision required for final decision

7 working days after application received.

5. Information , Forms & Certificate available at

Water Supply Department of Concerned Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 198, 199, 200 & Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

-

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Clerk 2 Days

2nd Level Meter Inspector 2 Days

3rd Level Junior Engineer 2 Day

Sanctioning Authority to issue the order / certificate

Deputy Engineer 1 Day

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 11 of 26

9. Essential Fee & It’s Circulars Rs.295/- Circular no.JCE/668/2010, Dt.6/09/2010

10. Mode of payment (Fee) Cash / Cheque / D.D.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

The concerned employee / Officer will be responsible on whose table the proposal is pending.

12 Complaint redraisal Authority, it’s name Tele phone no.

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. A Ward – 020-27641627 / E-mail ID - [email protected] B Ward – 020-27351894 E-mail ID – [email protected] C Ward – 020-27122969 E-mail ID – [email protected] D Ward – 020-27612009 / E-mail ID - [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 12 of 26

1. Department Name Water Supply Department

2. Subject Leakages in distribution system

3. Essential Documents -

4. Essential Duration for taking decision required for final decision

24 Hours.

5. Information , Forms & Certificate available at

Concerned Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 189

7. Government Decisions, Orders, Resolution s, etc.

Clause 189 in Municipal Corporation act

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Plumber

24 Hours

2nd Level Junior Engineer

3rd Level Deputy Engineer

Sanctioning Authority to issue the order / certificate

Executive Engineer

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 13 of 26

9. Essential Fee & It’s Circulars Complaints are solved by PCMC it self.

10. Mode of payment (Fee) Complaints are solved by PCMC it self. No need of paying fees.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. A Ward – 020-27641627 / E-mail ID - [email protected] B Ward – 020-27351894 E-mail ID – [email protected] C Ward – 020-27122969 E-mail ID – [email protected] D Ward – 020-27612009 / E-mail ID - [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

Page 14: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 14 of 26

1. Department Name Water Supply Department

2. Subject Leakages of main pipeline

3. Essential Documents -

4. Essential Duration for taking decision required for final decision

3 Days

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 189

7. Government Decisions, Orders, Resolution s, etc.

Clause 189 in Municipal Corporation act

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Junior Engineer Depending on the nature of leakages. Tentatively 3 Days.

2nd Level Deputy Engineer

3rd Level Executive Engineer

Sanctioning Authority to issue the order / certificate

- -

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 15 of 26

9. Essential Fee & It’s Circulars Complaints are solved by PCMC it self.

10. Mode of payment (Fee) Complaints are solved by PCMC it self. No need of paying fees.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri. M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer,

Water Supply Department, Pimpri Chinchwad Municipal Corporation,

Pimpri-18.

Page 16: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 16 of 26

1. Department Name Water Supply Department

2. Subject Complaint of Contaminated water

3. Essential Documents -

4. Essential Duration for taking decision required for final decision

Immediate site visit & action to be taken accordingly.

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 189

7. Government Decisions, Orders, Resolution s, etc.

Clause 189 in Municipal Corporation act

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Junior Engineer Immediate

2nd Level Deputy Engineer

3rd Level Executive Engineer

Sanctioning Authority to issue the order / certificate

- -

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 17 of 26

9. Essential Fee & It’s Circulars Complaints are solved by PCMC it self.

10. Mode of payment (Fee) Complaints are solved by PCMC it self. No need of paying fees.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri. M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 18 of 26

1. Department Name Water Supply Department

2. Subject Complaints regarding Water Bills

3. Essential Documents 1) Application of complaint on plain paper / Complaint given on Sarathi Helpline.

2) Copy of Recently paid water bill.

4. Essential Duration for taking decision required for final decision

15 working days after application received.

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 198, 199, 200 & Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

1) Hon.Commissioner’s order

no.JCE/668/2010, Dt.6/09/2010

2) Hon.Commissioner’s order

no.WS/1020/2012, Dt.24/09/2012

3) Hon.Commissioner’s order

no.WS/WTP/66/2012, Dt.6/03/2013

4) Hon.Joint City Engineer’s order

no.WTP/WS/196/2013, Dt.26/08/2013

5) Hon.Commissioner’s order

no.ADM/2/Kavi/27/2013, Dt.17/10/2013

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 19 of 26

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Meter Inspector 2 Days

2nd Level Concerned Junior Engineer & Shri.Morankar, Junior Engineer

7 Days

3rd Level Deputy Engineer 3 Days

Sanctioning Authority to issue the order / certificate

Executive Engineer (Ward) & Executive Engineer (Sect.No.23, Water Treatment Plant)

3 Days

9. Essential Fee & It’s Circulars 1) Hon.Commissioner’s order no.WS/1020/2012, Dt.24/09/2012

2) Hon.Commissioner’s order no.WS/WTP/66/2012, Dt.6/03/2013

3) Hon.Joint City Engineer’s order no.WTP/WS/196/2013, Dt.26/08/2013

10. Mode of payment (Fee) -

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri.M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 20 of 26

1. Department Name Water Supply Department

2. Subject Complaints regarding Water Meter

3. Essential Documents 1) Application of complaint on plain paper/ Complaint given on Sarathi Helpline.

2) Copy of Recently paid water bill.

4. Essential Duration for taking decision required for final decision

15 working days after application received.

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Clause 9, 10, 11 in Index ‘D’ Chapter-10

7. Government Decisions, Orders, Resolution s, etc.

1) Hon.Commissioner’s order

no.JCE/668/2010, Dt.6/09/2010

2) Hon.Commissioner’s order

no.WS/1020/2012, Dt.24/09/2012

3) Hon.Commissioner’s order

no.WS/WTP/66/2012, Dt.6/03/2013

4) Hon.Joint City Engineer’s order

no.WTP/WS/196/2013, Dt.26/08/2013

5) Hon.Commissioner’s order

no.ADM/2/Kavi/27/2013, Dt.17/10/2013

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 21 of 26

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Meter Inspector 3 Days

2nd Level Concerned Junior Engineer & Shri.Morankar, Junior Engineer

7 Days

3rd Level Deputy Engineer 2 Days

Sanctioning Authority to issue the order / certificate

Executive Engineer (Ward) & Executive Engineer (Sect.No.23, Water Treatment Plant)

3 Days

9. Essential Fee & It’s Circulars 1) Hon.Commissioner’s order no.WS/1020/2012, Dt.24/09/2012

2) Hon.Commissioner’s order no.WS/WTP/66/2012, Dt.6/03/2013

3) Hon.Joint City Engineer’s order no.WTP/WS/196/2013, Dt.26/08/2013

10. Mode of payment (Fee) Cash / Cheque / D.D.

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri.M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 22 of 26

1. Department Name Water Supply Department

2. Subject Water supply NOC for Building Permission

3. Essential Documents 1) Application from concerned authorise architect.

2) Drawings submitted to building permission department showing layout, rain water harvesting, overhead water tank, underground water tank as per proposed tenaments.

4. Essential Duration for taking decision required for final decision

10 wokring days after application received.

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Chapter-15 Clause 253, 254 & 255

7. Government Decisions, Orders, Resolution s, etc.

-

8. Decision taking Authority

Level Designation Essential Duration for taking

decision

1st Level Junior Engineer 4 Days

2nd Level Deputy Engineer 3 Days

3rd Level Executive Engineer 2 Days

Sanctioning Authority to

issue the order / certificate

Executive Engineer 1 Days

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 23 of 26

9. Essential Fee & It’s Circulars No Fees are accepted by water supply department.

10. Mode of payment (Fee) -

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri. M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

Page 24: PIMPRI CHINCHWAD MUNICIPAL CORPORATION, PIMPRI – 411018 · pimpri chinchwad municipal corporation, pimpri – 411018 water supply department citizen charter . pimpri chinchwad municipal

PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 24 of 26

1. Department Name Water Supply Department

2. Subject Water supply NOC for Building Completion

3. Essential Documents 1) Application from concerned authorise architect

2) Sanctioned drawing of building permission department showing proposed overhead water tank, underground water tank including rain water harvesting.

3) Rain water harvesting certificate 4) Copy of Water Supply NOC for building

permission.

4. Essential Duration for taking decision required for final decision

10 working days after application received

5. Information , Forms & Certificate available at

Concerned Regional Office

6. Concerned Clauses of Maharashtra Municipal act

Chapter-15 Clause 263

7. Government Decisions, Orders, Resolution s, etc.

-

8. Decision taking Authority

Level Designation Essential Duration for taking decision

1st Level Junior Engineer 4 Days

2nd Level Deputy Engineer 3 Days

3rd Level Executive Engineer 2 Days

Sanctioning Authority to issue the order / certificate

Executive Engineer 1 Days

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 25 of 26

9. Essential Fee & It’s Circulars No Fees are accepted by water supply department.

10. Mode of payment (Fee) -

11. Name & Designation of the employee / officers who is Responsible for not taking Action within Essential Duration for taking decision

Executive Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18.

12 Complaint redraisal Authority, it’s name Tele phone no.

Shri. M. T. Kamble, Joint City Engineer, Water Supply Department, Pimpri Chinchwad Municipal Corporation, Pimpri-18. 020-67333333 / E-mail [email protected]

Joint City Engineer, Water Supply Department,

Pimpri Chinchwad Municipal Corporation, Pimpri-18.

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PIMPRI CHINCHWAD MUNICIPAL CORPORATION,PIMPRI-411018

WATER SUPPLY DEPARTMENT

CITIZENS CHARTER

Page 26 of 26

More Information will be available at SARATHI Helpline

Contact No.8888006666 /

E-mail ID [email protected]

www.pcmchelpline.in