Step 1: Please Enter 21 digit Head of office Login Id and PasswordStep 2: Click Login Button

Step 3: Page will be appear if any Action awaited on Public Grievances / VIP ReferenceStep 4: If take any action Click on Particular link other wise Click on Skip >>

Step 5: Expanded the Module of Public Grievances

Step 6: There are four link of this module : A.Add Public GrievancesB.Tracking Public GrievanceC.Send ReminderD.Dispose the matter

Step 7: After Click on Add Link. This Page will be appearStep 8: Fill the all fields and click on Submit.

Step 9: Record has been Saved and sent to forwarded office

Forward to the related office by click on forward button.

Step 10: Track the Details of file

Step 11: Send Reminder by click on Send Reminder Button.

Step 12: After Satisfactory, Click for dispose the matter

Step 13: MIS Report by click on MIS Report.

Step 13: VIP References Module Same as working Public Grievances.Step 14: Go from Step 1.