pinkweek - pink elephant

Translating Knowledge into Results

PinkWeek

Focus on Improving Service

7-11 December 2015, London Marriott Maida Vale Hotel


Join Pink Elephant for a week long series of breakfast sessions and certified courses designed to equip you, or your team, with the knowledge and skills required to return to the workplace and start making a difference.

Approximately 80% of IT budget is still consumed by maintaining day to day operations and so it makes sense, particularly in these times of extreme cost challenges, to make this the slickest, leanest and most efficient area within IT. Pink Elephant strongly believes that the purpose of ITIL and PRINCE2 education is to enable an organisation to empower its employees with specialist knowledge. It should simply ensure that employees can return to the workplace with an understanding of the best practice frameworks, talking a common language and equipped to make a positive contribution to improving service.

Benefits of attending PinkWeek Network and share issues with other IT professionals.

Participate in extra learning opportunities by attending our FREE daily breakfast sessions.

We don’t have ‘lecturers’ we have ‘Consultative Trainers’ who have a practical knowledge of the subject and are able to help individuals with any challenges they may have back at the office.

A team that trains together stays together – common understanding and application of the knowledge gained when they return to the office.

Save up to 50% off our regular fees by taking advantage of our early bird and multiple bookings offers.


Session 1 – Monday 7th December, 08:00 – 09:00: Change vs Release: What’s the difference? Change Management and Release Management are sometimes confused in people’s minds. It’s not always clear when to engage with which process and what the benefits are of doing so. This session will help those who suffer from this issue and offer simple tips about how to set the ground rules between Change, Release and Project Management to ensure that new services and major work is transitioned as smoothly as possible.

Session 2 – Tuesday 8th December, 08:00 – 09:00: How to do Problem Management on a Budget! Problem Management is one of the most useful processes within ITIL as it allows an organisation to identify the underlying issues that generate incidents over and over again and removes them. It supports the change from reactive to proactive and makes customers happy by providing information and a process to address those annoying issues that keep coming

back to haunt them, and when they can expect to see them gone forever. However, with all this to offer many organisations still struggle to get the funding to implement this process as it’s seen as a duplication of effort with incident management. This session will show you how to set up this process on a part time, unfunded, but effective way. The point is not to say that Problem Management does not need a budget, it’s to show you how to build up support by doing the basics anyway and showing how much better it could be if the organisation DID fund it properly!

Session 3 – Wednesday 9th December, 08:00 – 09:00: How do you implement ITSM successfully? Implementing ITSM within an organisation is a tricky prospect. Many organisations have tried to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practices of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming. This session maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!

Session 4 – Thursday 10th December, 08:00 – 09:00: How do you create a CMDB in the real world? A CMDB implementation is one of the trickiest undertakings of any ITSM programme. The difficulties in creating a toolset capable of linking literately hundreds of thousands of interconnected bits of data together in a meaningful manner, while supporting a highly fluid environment with dozens of changes each week, are formidable indeed. This session covers the approach Pink Elephant has mapped out to create a CMDB in the real world. We will show the critical importance of the scoping session, knowing what you want the CMDB to achieve and how to turn that into concrete actions to map and create your CMDB. At the end of the session you should know the importance of being able to ask your ITSM organisation ‘For our CMDB, do we need a battle tank or body armour?'

Session 5 – Friday 11th December, 08:00 – 09:00: Controlling the Cloud with Service Management Sharing learning points from our ‘Professional Cloud Service Manager’ course we’ll discuss some of the benefits to be gained from adoption of cloud services, as well as some of the common pitfalls that await and how to deal with them. Your organisation is likely already utilising some cloud services, quite possibly without talking to IT about it. IT needs to be involved in shaping their organisations Cloud strategy to ensure that this powerful new service model works for the business, and not the other round.

These sessions are FREE to all delegates but spaces are limited so please let us know which session(s) you would like to attend when you book your course.


ITIL Foundation – 7th – 9th December This 3 day official ITIL® Foundation certification course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilised to achieve IT business integration, cost reductions and increased productivity. It provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITIL’s five core books and includes the exam on the afternoon of day 3.

ITIL Service Strategy – 7th – 9th December This 3 day course, including the exam on the afternoon of day 3, will provide you with the knowledge and management principles required to formulate IT service strategy and the organisational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organisation from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

ITIL Service Design & Service Transition Bootcamp – 7th – 11th December This 5 day bootcamp brings together the official ITIL lifecycle certification for Service Design and Service Transition and includes both exams. The course will provide you with critical knowledge and practical guidance in the management principals and core concepts required to design new or modify existing IT services. Also, ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

ITIL Service Operation & Continual Service Improvement – 7th – 11th December This 5 day bootcamp brings together the official ITIL lifecycle certification for Service Operation and Continual Service Improvement and includes both exams. The course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL’s service lifecycle model, viewed as the “factory” of IT. It also focuses on the continual service improvement process and its key principles, methods and techniques.

Managing Across the Lifecycle – 7th – 11th December This 5 day course, including the exam on the afternoon of day 5, provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL® service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

PRINCE2 Foundation & Practitioner – 7th – 11th December This 5 day course covers both the foundation and practitioner modules, including both exams. This course will enable delegates to maximise their own, and their organisation’s potential by contributing to projects in an effective way. Delegates will be able to help improve the success rates of projects through the use of structured disciplines and best practice. Successful completion of this course and examinations will result in the delegate achieving the status of Registered PRINCE2® Practitioner.

Root Cause Analysis for IT Professionals – 10th – 11th December This 2 day course teaches the IT Professional how to approach any incident in a confident and deliberate way and solving the incident “first time every time”. Specifically delegates will be able to correctly identify the appropriate information sources, have the ability to identify the correct fault in order to solve the correct problem, know how to ask the right questions from the right information sources to arrive at the right answers, be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’ and ultimately, have the ability to ‘test’ the logic of SME’s on paper when arriving at most probable cause.

LeanIT Foundation – 10th – 11th December Based on the core principles of Lean, this 2 day certification course will help IT departments become customer and value oriented, removing waste, inflexibility and variability and includes the exam on the afternoon of day 2. Lean IT complements other IT management methods, including ITIL® and PRINCE2®, through adding a clear sense of purpose to deliver value to customers where other methods focus on how to execute certain aspects of IT.


Pricing & Booking Information

How to Book Team & Multiple Course Discounts

Price includes materials, lunch, refreshments and exam(s) but is excluding VAT. *Courses will be delivered over 2 ½ days as they are part of a Bootcamp. Required training hours will not be affected due to extended course timings.

Individual courses can be booked online at www.pinkelephant.co.uk. Should you wish to attend more than one course, or book more than 1 delegate, you can take advantage of our team and multiple course discounts. For team and multiple course bookings please contact Gail Knight on: Telephone: +44 (0)118 324 0626 Email: [email protected]

http://www.pinkelephant.co.uk/


Pink Worldwide

Why Pink? Our Credentials

We work informally yet professionally. We talk about, practice, and build skills to support the development of a customer-focused environment.

Our courses are exercise driven to assure maximum participation and learning opportunities.

Our style of course presentation creates a positive learning environment.

Pink Elephant have trained over 200,000 students worldwide in best practice related subjects.

Pink Elephant introduced the very first ITIL® Foundation course to both Holland and the United Kingdom.

Our certification pass rates - at all levels - are the best in the industry!

Pink Worldwide

Contact Details

Pink Elephant EMEA Ltd 9 Castle Street Reading Berkshire RG1 7SB

Telephone: + 44 (0) 118 324 0626 Email: [email protected]

Twitter: @PinkElephantUK

Website: www.pinkelephant.co.uk

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited

pinkweek - pink elephant

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