The FUTURE

April 2019

Katherine Templar Lewis

…and HR?

WHAT DOES THE FUTURE HOLD FOR HR?

The 4th Industrial Revolution

• CHANGES IN THE WORKPLACECHANGING TECHNOLOGY AND CHANGING EXPECTATIONS

• CHANGES IN CAREER PATHS & WORK STYLESTHE FUTURE OF WORK

• GLOBAL BUSINESS | LOCAL REQUIREMENTCHANGING PRESSURES ON HR

• HR 2030ANTICIPATION, AWARENESS, AGILITY

THE PROMISE OF TECHNOLOGY

HELP US LIVE AND WORK BETTER?

THE HR DEPARTMENT

THE MEETING OF MAN AND MACHINE

TRANSFORMATION

There is no better meeting place for human and machine-based

intelligence than our human resources (HR) departments.

They will be thoroughly transformed through this synergy and its impact on

their daily recruiting, assessment, onboarding and management practices.”

Forbes 2019

“

WILL A ROBOT TAKE MY JOB?

Voice of the Workforce Survey of 1,600 tech

professionals, 39% see automation technologies

replacing traditional human processes as the biggest disruptor to the industry

in the next five years

AI is more likely to help and complement administration based roles and even add to the overall

influence they have within the organisation”

AI ADDED VALUE

“Jeremy Campbell

Chief Commercial Officer at Global HR & SD Worx

66 percent of CEOs believe cognitive computing can drive significant value in HR.

And 54 percent of HR executives believethat cognitive computing will affect key roles

in the HR organization.

IBM 2018

TRANSFORMATION

2017 HPRA survey

52 percent of respondentsindicated their businesses were unlikely to

adopt AI in their HR departmentsin the next five years.

BUT IT’S NOT ALL ROSY

36 percent believed their organization was too small to do so.

28 percent said their senior leadership did not see the need for such technology.

75 percent said they weren’t comfortable with the technology.

BUT IT’S NOT ALL ROSY

BUT…

IT’S TIME TO BOSS THIS TECHNOLOGY

“I’M NOT BOSSY I’M THE BOSS”

THE PAYOFF

USED BADLY IT TAKES TIMEUSED WELL IT GIVES YOU TIME

AI ADDED VALUE

Automation of tedious, time-consuming tasksAugmentation of human capabilitiesAmplification of human functions.

THE PAYOFF

“The applications of AI basically are analytics applications, where the software is using history and algorithms and data to be smarter and smarter over time. The most interesting part of people analytics is

the interface between AI and human proficiency.

THE PAYOFF

“So far, AI and ROBOTICS are not used to “AUTOMATE JOBS”, rather to “AUTOMATE TASKS” and “AUGMENT” human functions

which in turn increases productivity and performance.”

THE PAYOFF

USED BADLY IT TAKES TIMEUSED WELL IT GIVES YOU TIME

THE PAYOFF

AI meeting planning tech can reduce timeto schedule meetings from 3.5 emails to 1

giving you an hour extra a day.

Optimization

“A new streamlined organizational structure will evolve where HR department becomes a

strategic role with HR managers shifting their focus from managing workforce to driving

profits to the company” Accenture

UNBIASED

TALENT ACQUISITON

FUTURE

ONBOARDING PROCEDURECOACHING & SERVICE

DATA PROCESSING

PRE INTERVIEW TO POST EMPLOYMENT DATA PROCESSING & CUSTOMISED SOLUTIONS

EVALUATION

EVALUATION AND ASSESSMENT

IN LAW FIRMS

BEYOND HIRING

IN LAW FIRMSUse of AI in Law Firms (Littler’s 2018)

49% Advanced data analytics for recruiting and hiring. But also using big data to:

31% Make strategic and employee management decisions 24% Analyse workplace policies

22% Automate certain tasks that were previously done by an employee

IN LAW FIRMSUse of AI in Law Firms (Littler’s 2018)

49% Advanced data analytics for recruiting and hiring. But also using big data to:

31% Make strategic and employee management decisions 24% Analyse workplace policies

22% Automate certain tasks that were previously done by an employee

Advanced analytics can even be used to guide advanced litigation strategy

WHAT ABOUT

ENHANCING HUMANS

COLLECTIVE INTELLIGENCE

The real benefit of using more artificial intelligence is that our human leaders can put

more time into bringing more of their emotional intelligence to their role. It’s a time to let the computers do what they do best and let the

humans do what we do best.”

Doug Upchurch Chief Learning Architect at Insights Learning & Development

“

AI still can’t do:

Robot HR

● Big Picture Thinking● Personal Discretion● Emotional Intelligence● Human Anticipation● Flexible Prioritisation ● Lateral Creative Thinking

…and computers will say No,

when you will say Yes and make the impossible happen

…and they have zero sense of humour

● Infectious Calm● Outside the Box Thinking ● Resourcefulness● Mechanical Skill!● HUMAN TOUCH

FUTURE?

COGNITIVE SUPPORT DECISION MAKING

Are we READY?

Deloitte’s latest Global Human Capital Trends report revealed that just 16% of

leaders feel ready to manage a workforce consisting of both people and AI

OPPORTUNITY KNOCKS

ADOPTION CHALLENGE

Acquisition leaders agree AI is an accepted advantage in HR but remain

cautious about adoption.Only half (46%) have considered using AI to automate their recruiting processes or

feel confident in using it (51%).

ADOPTION CHALLENGE

IDENTIFYING WHAT WORKS FOR COMPANYAND WHAT WORKS FOR YOU

PERSONAL CHALLENGE

UPSKILLING TO FLOURISH

Upskilling to FLOURISH:lifelong learning, ever-greening skills and co-operative training.

33% of HR workforces are already acquiring new skills and extending their role. Get on board!

YOU 2.0

Not only can new technology help you but …a

Opportunity

1. Understand how careers and roles within business will change and guide othersthrough upskilling

2. Make THEM more efficient

3. Make the FIRM more efficient

Understanding AI & Digital Technology means you can help others:

YOU 2.0

BE TOMORROW READY TODAY

Find the Magic Within…

Training means CHANGE and only YOU can make it, so…• COMMIT your changes to your Action Plan• DO NOT put it in your bottom drawer – update and review it regularly• FORGIVE your mistakes, CELEBRATE your success • PREPARE to be amazed at:

Better results, improved relationships, quality decisions, an engaged team and less stress

…but wait!…training is where the journey starts!

Whew the end of the session – training done

• PA, Secretarial & Administration• Microsoft Office, IT, Web Design & Social Media• Bookkeeping & Accounts• Touch Typing, Teeline Shorthand & Business English

Building confidence in office and business skills

City of London & Oxford Circus: 020 7256 6668 www.pitmanlondon.co.uk

A unique 3 in1 approach…

1

2

3

Love & Tate helps you find the right people

Pitman Training gives them the right essential office skills and…

GBC Learning provides personal and management development…To Drive Performance

…Hiring the Right People

…Giving Them the Skills

5 core functions: • Staffing • Development• Compensation • Safety and Health • Employee & Labour Relations

Administration Centre?

AN INVESTMENT OF TIME & MONEY

HR:“Central Pillar of an Organisation”