Financial Statement Services, Inc. (FSSI)selected Pitney Bowes Presort Servicesbecause it was more technologically advanced than competing partners, andcould offer better closed-loop mailtracking and mailpiece visibility.

SummaryFSSI was founded in 1980 and is now oneof the largest independent woman-ownedproviders of statement services in thewestern United States. The company delivers highly customized variable-dataprinted and electronic document productionand distribution solutions that helpclients save money and communicatemore effectively with their customers.

FSSI is equipped to receive encrypteddata from virtually any transmissionmethod. Once received, data is verifiedand processed to generate customizedhard copy, electronic documents and reports. FSSI also offers ink-jet printing,full-color digital print solutions, digitaldocument delivery and management, SMS,mobile apps and other direct mailingservices that allow clients greater flexibilityin developing unique and innovative customer communications.

For years, the company has relied onPitney Bowes® mailing equipment andsoftware to add speed and integrity to its mail production. Recently, FSSI expanded this relationship to includePitney Bowes Presort Services. Threetimes a day, Pitney Bowes picks upFSSI’s mail, then preps, presorts and inducts it into the US Postal system.While most companies see this as aservice offering, FSSI understood thatPitney Bowes technology could helpthem pass along significant advantagesto their clients. “By leveraging PitneyBowes Presort Services’ investment inadvanced tracking technologies, weavoided a significant capital expense and lowered the cost of serving our customers,” notes Henry Perez, FSSI’sChief Operations Officer.

Financial Statement Services, Inc. (FSSI)

ChallengesFSSI is a full-service communicationsleader with a focus on financialservices. The company sought to increase efficiency, in both mail delivery and tracking, to achievegreater cost efficiencies and volumediscounts that benefit their clients.

SolutionDeployment of Pitney Bowes PresortServices to pick up, sort, bundle anddeliver FSSI’s mail to the UnitedStates Post Office three times a day,averaging over 100,000 pieces daily.

C A S E S T U D Y

We invest in technology.So you can impress your clients.

Results“We have presorted our mail in many different ways, including in-house, andwith other presort service companies,”Perez explains. We’ve also worked directlywith the Post Office and even had a Delivery Mail Unit in our own facility. Pitney Bowes Presort Services has beenthe most efficient and cost effectivemethod to date. Pitney Bowes’ competitivepricing also enables us to pass alongsavings to our clients,” he adds.

Greater speed and efficiencyPerez also cites other vital business reasons for evaluating and implementingPitney Bowes’ solution. “Previous companies lacked both Pitney Bowes’national reach and technology investments,”Perez explains. Their advantages in mailtracking, Permit Imprint Indicia, andcontrol of time in the Mail Exchange offering, have all met or exceeded ourexpectations. The best part is that we’reable to leverage these benefits while avoidingthe equipment investment,” he adds.

Detailed tracking, reporting and mailpiece visibilityBecause FSSI specializes in financialstatement mailings, it is imperative thatthe company knows exactly when eachpiece is delivered. Compliance issues,time-to-revenue concerns and customersatisfaction issues all drive FSSI’s needfor a tightly controlled mailpiece trackingprocess.

Tax forms processingFor example, few documents containmore sensitive information than taxforms. A single breach of personal or financial data can put clients at seriousrisk and expose an institution to penaltiesand litigation. FSSI specializes in processing

and mailing IRS-compliant tax forms,and guarantees the accurate, timely, secure handling of every client record.Pitney Bowes helps FSSI back up thatguarantee.

“FSSI's business partners require transparency into our entire process.They want to know that when they entrusttheir data to us, it’s a clean handshake,and that we can audit their mailpiecesall the way through the process,” Perezcontinues. “With Pitney Bowes, I can counton an exceptional level of trackabilityand granular status information that Ican confidently share with clients.”

Mailpiece tracking also allows FSSI toverify receipt, provide proof of mailingand coordinate follow-up efforts as necessary. To achieve such granularity,Pitney Bowes and FSSI utilize USPS Intelligent Mail® barcodes for mailpiecesthat require this level of audit. IMTM Barcodeenables electronic tracking for all First-Class Mail®, Standard Mail®, letters andflat-sized items.

Confidence, reliability and trustMuch of the mail that FSSI processes for its clients is time-sensitive, and mustconform to governmental regulations.Clients need to have rock-solid confidencethat FSSI is handling, preparing, processingand delivering their communications in aprecise and timely manner, according toregulatory requirements. The deploymentand integration of Pitney Bowes PresortServices is playing a vital role in helpingFSSI provide this confidence and fulfill itspledge of unsurpassed quality, accuracyand security.

By leveraging Pitney BowesPresort Services’ invest-ment in advanced trackingtechnologies, we avoided asignificant capital expenseand lowered the cost ofserving our customers.

Henry PerezChief Operations OfficerFinancial Statement Services, Inc.

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Pitney BowesWorld Headquarters1 Elmcroft RoadStamford, CT 06926-0700888 245 PBMSwww.pb.com/mailservices

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