Pivotal Tracker Cheat Sheet for Customer Service

Steps to Add a Bug or Story

1. Click “Add Story”2. Type in a descriptive name of the issue3. Select “Feature” or “Bug”4. Select the Label for the issue5. Select a developer to assign it to. [If you do not know, please assign to Peter

Saddington]6. Type in a Description of the Issue

a. BUG:i. 1. Steps to Reproduce

ii. 2. Actual resultsiii. 3. Expected Resultsiv. 4. Details

b. FEATURE:i. As a <user>

ii. I want to <function>iii. So that <business value>iv. ACv. Notes

7. Click “Save”8. Return to Story and Attach a screenshot of issue9. Add a “Comment” if you need to add any further details after you have saved.