pivoting to cloud: how an msp brokers cloud services
TRANSCRIPT
PIVOTING TO CLOUD:HOW AN MSP BROKERS CLOUD
SERVICES
• Chy Chuawiwat• CEO, Offis
• Matt Small• Strategic Accounts, RightScale
• Moderator: Kim Weins• VP Marketing
Panelists
2
POLLING QUESTIONS
• Offis Case Study• Top 10 Cloud Tips for MSPs• Q&A
Agenda
44
OFFIS
5
• Who was Offis• Why Offis decided to pivot to cloud• Technology selection process• Who is Offis now (using RightScale)• Results and lessons learned
Offis Story
Who was Offis
Offis Datacentre photo
Managed Infrastructure Service ProviderPyrmontSt Leonards USA – 3rd partyUK – 3rd party
TD, Creative Technologist:Digital Agencies
CEO, CFO, CIO, CSO: Enterprise, GovernmentMD, Sales Managers:
ISVs
Why pivot to cloud – The Problem
Look at me!...
[Like most organisation
Technology selection process - Offis and RightScale
35 Functional Categories… 33 pages long
1 full time staff, part time staff and6 Months later
Hybrid Cloud& Multi CloudSpecialists TD, Creative Technologist:
Digital AgenciesCEO, CFO, CIO, CSO:
Enterprise, GovernmentMD, Sales Managers: ISVs
Managed Services24*7 Help Desk, Network Support, Infrastructure, Monitoring
& Alerting
Strategy Development & Consulting
Web/Ent Content
Management
CRM, BI, Social
MarketingDev, UX, Analytics
Enterprise Applicationsinc System I
Security ServicesEnd Point, Event Management, Vulnerability, Patching,
Business Continuity
ManagedServices
ProfessionalServicesTechnical Planning & Project
Management
IT Security & Risk Management Consulting
Infrastructure Build & Implementation Services
Orchestration & Automation Consulting
Infrastructure Design
Who is Offis
The new PS ServicesRequirement V CloudsCloud Management Platform
DevOps, Orchestration, Automation
New offerings to our communitySelf Service
• Hides complexity• Choice with governance and
controlFor Campaigns
Turning On Premises into
SaaS
Who is Offis
Cost analysis and forecastsCloud Analytics
• Cost by Cloud, by project, department etc..
• Scenario builder
Who is Offis
Marketing
Continuous Integration and Continuous Delivery (CD/CD)
Videos at https://www.youtube.com/user/VirtualOffis
Who is Offis
• Worth it to put in time and effort• Time and effort to select RightScale• Select ConnectWise to analyse time
• The surprises • Additional benefits in Intellectual Property (IP)• RightScale attitude
• Results• Professional Services invoicing was in the top 5 last quarter• Target bigger customers now
Underestimated the effort for• Organisational change • Managing Growth
Results and lessons learned
TOP 10 CLOUD TIPS FOR
MSPS
#10MSPS COMPLETE
THE PICTURE
17
Resource Pools
Public Cloud 1
What Customers Want
App 1 App 2
Application Portfolio
App 1
App 2
App 3
App n
…
App 4
App 5
Public Cloud 2
Hosted Private
Internal Private
Virtualized
App 3
App 4
App 5
App 6
App 7Photo: Andrés Nieto Porras CC BY-SA 2.0
Resource Pools
Public Cloud 1
RequirementsFilters
PerformanceCost
ComplianceGeo-location
Security
What Customers Need
VendorsExisting DC
App 1 App 2
Application Portfolio
App 1
App 2
App 3
App n
…
App 4
App 5
Public Cloud 2
Hosted Private
Internal Private
Virtualized
App 3
App 4
App 5
App 6
App 7
#9YOU HAVE EXISTING INFRASTRUCTURE
20
• Add cloud credentials or appliance for instant visibility into existing instances
• View• Access control• Track costs• Lifecycle operations
• Easy-to-install, lightweight agent for management capabilities
• Monitor• Alert• Operational scripts• Managed login
Visibility and Management of the Existing
21
VM
VM
VM
GOVERN MANAGE
VM
VM
VM
Add RightLink Agent
#8GAPS NEED
CLOSING
22
Capability / Feature AWS Typical VMware Cloud Cloud + RightScaleAutoscaling ✔ ✖ ✔Multi-cloud Cloud Bursting ✖ ✖ ✔Database Management ✔ ✖ ✔Storage Volume Management ✔ ✔ ✔Deployment Orchestration ✔ ✖ ✔Analytics & Forecasting ✖ ✖ ✔Single Pane of Glass for IaaS ✖ ✖ ✔Self Service Capabilities ✖ ✖ ✔
Bridge the Gap Between Providers
23
Optional:Direct
Connect
Hybrid Controller
(RightScale) VMware-based Cloud Other Public Cloud
#7API INTEGRATIONS
ABOUND
24
Integrate with Existing Tools - Once
25
AnsibleChef
PowerShellPuppet
Salt
CONFIGURATION
MANAGEMENT
MONITORING
CollectdGangliaNagios
PagerDuty
Active DirectoryLDAPOkta
OneLoginPing Identity
IDENTITY MANAGEMENT
AlertLogicCloudPassage
OSSecMcAfeeSplunk
Sumo LogicTrendMicro
Tripwire
LOGGING & SIEM
APM
AppDynamicsCA
CompuwareNew Relic
EclipseGit
SubversionVagrant
Visual Studio
SCM & DEV TOOLS
BambooCruiseControl
JenkinsMaestroDev
TFSTravisCI
Urbancode
CONTINUOUS INTEGRATION
ServiceNowRemedy
ITSM
ApptioJasperOracle
NetSuiteSAP
BI & FINANCIALS
DESIGN DEPLOY OPERATE GOVERN
• Known interface to lower the barrier and ease adoption of Cloud Applications and IaaS
ITSM Example: ServiceNow Self Service Portal
26
Certified Integration
#6AUTOMATION INCREASES MARGINS
27
1. Monitor Servers for IIS Process2. Detect Failure3. Notify NOC4. RDP in5. Restart IIS6. Check for Success
Didn’t work?7. Relaunch the server8. Reconfigure the server
The Old Way The Right(Scale) Way
1. Monitor Servers for IIS Process2. Detect Failure (Alert in RS)3. Execute Restart IIS Script
(Escalation in RS)
Didn’t Work?4. Escalation / Monitoring Detects
Continued Failure and Relaunches / Reconfigures Server Automatically
Automated Ops Scenario: IIS Fails on a Server
28
1. Send an API call to Execute Patch Script on all affected Servers
2. Notify your customers it’s done within seconds.3. Receive praise from them.4. PROFIT, thanks to less human capital overhead!
Manual Ops Scenario: Patching a 0-Day
29
To your customers and your managed service administrators, it doesn’t matter what region, cloud vendor or IaaS account those servers are in.
It only matters that they are affected and need to be patched ASAP.
#5CONTROLLING
SEGMENTATION OF LAYERS
30
Application
Code Deployment
Configuration Management
Orchestration / Cloud Management
Datacenter
Segmentation of Layers
31
Application
Code Deployment
Configuration Management
Orchestration / Cloud Management
Datacenter
Segmentation of Layers
32
Application
Code Deployment
Configuration Management
Orchestration / Cloud Management
Datacenter
Segmentation of Layers
33
#4HETEROGENEOUS
DEMAND
34
Orchestration / Cloud Management
Datacenter: Yours, Theirs, Cloud
Segmentation of Layers – Compounding Effect
35
#3MANAGE CLOUDS FROM THE CLOUD
36
Outage-Proof with Independent Control Plane
37
Replicate >
< Failover> < Failover>
Your PublicCloud A
RightScalePrimary
RightScaleBackup
Your PublicCloud B
Your Private Cloud
RightScale UI RightScale API
User BUser A User C
Globally Hosted
ScalableResilient
SaaS Platform
Your CloudApplications
Secure authentication and communication
#2CUSTOMER ACCOUNTS
PROLIFERATE
38
Visibility• Can you see all your
cloud accounts and instances?
• Connect to all your clouds
• Gain visibility to all your accounts
You Can’t Control What You Can’t See
39
Many Accounts Across Clouds
AWS Azure Google CloudStack OpenStack vSphere
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
Account
AccountAccount
#1LET US DEAL WITH
IT
40
SOPsSOPsSOPs
Decentralized Cloud Management
SOPs
SOPs SOPs SOPs
TrainingGuide
TrainingGuide
TrainingGuide
TrainingGuide
TrainingGuide Training
GuideTrainingGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
TechnicalOperations
SupportGuide
Centralized Cloud Management
A Complete Solution: RightScale + You
Self-Service Cloud AnalyticsCloud Management
Design
VirtualizedEnvironments
YourCloud
PrivateIaaS
BareMetal
Automate
Multi-Cloud Orchestration & Governance
OperateDeploy Report Optimize
PublicIaas PaaS
43
WebServices
Righ
tSca
le P
latfo
rmYo
ur S
ervi
ce
Custom BrandedService Catalog
Reporting, Analytics and Optimization
Managed ServicesDevOps Consulting
Customer Acquisition Best Practices Administration Talent Acquisition
• Get the 2015 State of the Cloud Report• www.rightscale.com/2015-cloud-report
Questions?
44