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Hardware Maintenance Manual

Types

8013 8700 8701 8702 87058706 8716 8717 8970 89728973 8975 8976 8979 8980

8982 8983 8985 8986 89918992 8994 8995 9265 92669269 9276 9277 9278 92799282 9283 9286 9287 92889374 9378 9379 9380 93839384 9387 9389 9628 96319632 9635 9637 9646 96479648 9649


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Hardware Maintenance Manual


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Note: Before using this information and the product it supports, be sure to read theinformation underNotices, on page 609.

Twelfth Edition (August 2008)

Copyright Lenovo 2005, 2008.

LENOVO products, data, computer software, and services have been developed exclusively at private expense andare sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restrictedrights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are deliveredpursuant a General Services Administration GSAcontract, use, reproduction, or disclosure is subject to restrictionsset forth in Contract No. GS-35F-05925.


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Contents

Chapter 1. About this manual . . . . . 1Important Safety Information . . . . . . . . . 1

Important information about replacing RoHScompliant FRUs . . . . . . . . . . . . . 2

Chapter 2. Safety information . . . . . 3General safety . . . . . . . . . . . . . . 3Electrical safety . . . . . . . . . . . . . 3Safety inspection guide . . . . . . . . . . . 5Handling electrostatic discharge-sensitive devices . . 6Grounding requirements . . . . . . . . . . 6Safety notices (multi-lingual translations) . . . . . 7

Chapter 3. General information . . . . 37The ThinkVantage Productivity Center program . . 37

Additional information resources . . . . . . . 37Specifications . . . . . . . . . . . . . . 38Types 8700, 8701, 8705, 8717, 8973, 8975, 8979,8983, 8985, 8991, 8995, 9265, 9269, 9277, 9279,9283, 9287, 9379, 9383, 9387, 9389, 9631, 9635,9637, 9646, and 9648 . . . . . . . . . . 38Types 8013, 8702, 8706, 8716, 8970, 8972, 8976,8980, 8982, 8986, 8992, 8994, 9266, 9276, 9278,9282, 9286, 9288, 9374, 9378, 9380, 9384, 9628,9632, 9647, and 9649 . . . . . . . . . . 39

Chapter 4. General Checkout . . . . . 41Problem determination tips . . . . . . . . . 41

Chapter 5. Diagnostics . . . . . . . . 43PC-Doctor for Windows . . . . . . . . . . 43PC-Doctor for DOS . . . . . . . . . . . . 43

Creating a diagnostic CD image . . . . . . 44Creating diagnostic diskettes . . . . . . . 44Running diagnostics from the CD or diskettes . . 44Running diagnostics from the Rescue andRecovery workspace . . . . . . . . . . 45

PC-Doctor for Windows PE . . . . . . . . . 45Running diagnostics from the Rescue andRecovery workspace . . . . . . . . . . 45

Navigating through the diagnostics programs . . . 46Running tests. . . . . . . . . . . . . . 46

Test results . . . . . . . . . . . . . 46

Fixed disk advanced test (FDAT) . . . . . . 47Quick and Full erase - hard drive . . . . . . 48

Viewing the test log . . . . . . . . . . . 49

Chapter 6. Using the Setup Utility . . . 51Starting the Setup Utility program. . . . . . . 51Viewing and changing settings . . . . . . . . 51Using passwords . . . . . . . . . . . . 51

User Password . . . . . . . . . . . . 51Administrator Password . . . . . . . . . 52

Selecting a startup device . . . . . . . . . . 53

Selecting a temporary startup device . . . . . 53Changing the startup device sequence . . . . 53

Exiting from the Setup Utility program . . . . . 53

Chapter 7. Symptom-to-FRU Index . . . 55Hard disk drive boot error . . . . . . . . . 55Power Supply Problems . . . . . . . . . . 55Diagnostic error codes . . . . . . . . . . . 57Beep symptoms . . . . . . . . . . . . . 78POST error codes . . . . . . . . . . . . 79Miscellaneous error messages . . . . . . . . 81Undetermined problems . . . . . . . . . . 82

Chapter 8. Replacing FRUs (desktopcomputers) . . . . . . . . . . . . . 85

Rear connectors . . . . . . . . . . . . . 86Removing the cover . . . . . . . . . . . 87Locations . . . . . . . . . . . . . . . 88Identifying parts on the system board . . . . . 89

Machine types 8013, 8716, 8976, 8986, 9266, 9282,9374, 9384, 9646, and 9647 . . . . . . . . 89Machine types 8706, 8972, 8982, 8994, 9278, 9288,9380, 9632, 9648, and 9649 . . . . . . . . 90Machine types 8702, 8970, 8980, 8992, 9276, 9286,9378, and 9628 . . . . . . . . . . . . 91

Replacing a memory module . . . . . . . . 91Replacing the CMOS battery. . . . . . . . . 94Replacing the power supply . . . . . . . . . 94Replacing the system board . . . . . . . . . 97

Types 8702, 8706, 8970, 8972, 8980, 8982, 8992,8994, 9276, 9278, 9286, 9288, 9378, 9380, 9628,9632, and 9649 . . . . . . . . . . . . 97Types 8013, 8716, 8976, 8986, 9266, 9282, 9374,9384, and 9647 . . . . . . . . . . . . 101

Replacing the microprocessor . . . . . . . . 105Types 8702, 8706, 8970, 8972, 8980, 8982, 8992,8994, 9276, 9278, 9286, 9288, 9378, 9380, 9628,9632, and 9649 . . . . . . . . . . . . 105Types 8013, 8716, 8976, 8986, 9266, 9282, 9374,9384, and 9647 . . . . . . . . . . . . 108

Replacing the hard disk drive . . . . . . . . 112Replacing an optical drive . . . . . . . . . 115Replacing the diskette drive . . . . . . . . 117

Replacing the power switch/LED assembly . . . 119Replacing the front panel card. . . . . . . . 121Replacing the system fan assembly . . . . . . 122Replacing a PCI adapter . . . . . . . . . . 124Completing the FRU replacement . . . . . . 124

Chapter 9. Replacing FRUs (towercomputers) . . . . . . . . . . . . 127Rear connectors . . . . . . . . . . . . 128Removing the cover . . . . . . . . . . . 129Locations . . . . . . . . . . . . . . . 130Identifying parts on the system board . . . . . 130

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Machine types 8700, 8717, 8979, 8991, 9269,9283, 9383, 9631, and 9646 . . . . . . . . 131Machine types 8705, 8975, 8985, 9265, 9279,9379, 9389, 9637, and 9648 . . . . . . . . 132Machine types 8701, 8973, 8983, 8995, 9277,9287, 9387, and 9635 . . . . . . . . . . 133

Removing and replacing the front bezel . . . . 133Replacing the power supply . . . . . . . . 134Replacing the system board . . . . . . . . 135

Types 8701, 8705, 8973, 8975, 8983, 8985, 8995,9265, 9277, 9279, 9287, 9379, 9387, 9389, 9635,9637, and 9648 . . . . . . . . . . . . 135Types 8700, 8717, 8979, 8991, 9269, 9283, 9383,9631, and 9646 . . . . . . . . . . . . 140

Replacing the microprocessor . . . . . . . . 143Types 8701, 8705, 8973, 8975, 8983, 8985, 8995,9265, 9277, 9279, 9287, 9379, 9387, 9389, 9635,9637, and 9648 . . . . . . . . . . . . 143Types 8700, 8717, 8979, 8991, 9269, 9283, 9383,9631, and 9646 . . . . . . . . . . . . 147

Replacing a memory module . . . . . . . . 151Replacing a PCI adapter . . . . . . . . . . 152Replacing the hard disk drive . . . . . . . . 153Replacing an optical drive . . . . . . . . . 156Replacing the diskette drive . . . . . . . . 157Replacing the system fan assembly . . . . . . 157Replacing the front audio/USB assembly . . . . 159Replacing the power switch/LED assembly . . . 159Replacing the CMOS battery . . . . . . . . 159Completing the FRU replacement . . . . . . 160

Chapter 10. FRU lists . . . . . . . . 161Machine Type 8013 . . . . . . . . . . . 161Machine Type 8700 . . . . . . . . . . . 169Machine Type 8701 . . . . . . . . . . . 179

Machine Type 8702 . . . . . . . . . . . 189Machine Type 8705 . . . . . . . . . . . 199Machine Type 8706 . . . . . . . . . . . 211Machine Type 8970 . . . . . . . . . . . 221Machine Type 8972 . . . . . . . . . . . 230Machine Type 8973 . . . . . . . . . . . 239Machine Type 8975 . . . . . . . . . . . 248Machine Type 8976 . . . . . . . . . . . 257Machine Type 8979 . . . . . . . . . . . 264Machine Type 8980 . . . . . . . . . . . 273Machine Type 8982 . . . . . . . . . . . 282Machine Type 8983 . . . . . . . . . . . 292Machine Type 8985 . . . . . . . . . . . 301Machine Type 8986 . . . . . . . . . . . 311

Machine Type 8991 . . . . . . . . . . . 319

Machine Type 8992 . . . . . . . . . . . 329Machine Type 8994 . . . . . . . . . . . 339Machine Type 8995 . . . . . . . . . . . 350Machine Type 9265 . . . . . . . . . . . 359Machine Type 9266 . . . . . . . . . . . 370Machine Type 9269 . . . . . . . . . . . 379Machine Type 9276 . . . . . . . . . . . 389Machine Type 9277 . . . . . . . . . . . 397Machine Type 9278 . . . . . . . . . . . 406Machine Type 9279 . . . . . . . . . . . 417Machine Type 9282 . . . . . . . . . . . 427Machine Type 9283 . . . . . . . . . . . 435Machine Type 9286 . . . . . . . . . . . 444Machine Type 9287 . . . . . . . . . . . 452Machine Type 9288 . . . . . . . . . . . 461Machine Type 9374 . . . . . . . . . . . 470Machine Type 9378 . . . . . . . . . . . 480Machine Type 9379 . . . . . . . . . . . 489Machine Type 9380 . . . . . . . . . . . 498Machine Type 9383 . . . . . . . . . . . 507Machine Type 9384 . . . . . . . . . . . 516Machine Type 9387 . . . . . . . . . . . 528Machine Type 9389 . . . . . . . . . . . 537Machine Type 9628 . . . . . . . . . . . 547Machine Type 9631 . . . . . . . . . . . 556Machine Type 9632 . . . . . . . . . . . 567Machine Type 9635 . . . . . . . . . . . 580Machine Type 9637 . . . . . . . . . . . 590

Chapter 11. Additional ServiceInformation . . . . . . . . . . . . 605Security features . . . . . . . . . . . . 605

Hardware controlled Passwords . . . . . . 605Operating system password . . . . . . . 605Vital product data . . . . . . . . . . . 605

Management Information Format (MIF) . . . 605BIOS levels . . . . . . . . . . . . . . 606Flash update procedures. . . . . . . . . . 606

Updating (flashing) BIOS from a diskette . . . 606Recovering from a POST/BIOS update failure . . 606Power management . . . . . . . . . . . 607

Automatic configuration and power interface(ACPI) BIOS. . . . . . . . . . . . . 607Automatic Power-On features . . . . . . . 607

Appendix. Notices . . . . . . . . . 609Television output notice . . . . . . . . . . 610Trademarks . . . . . . . . . . . . . . 610

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Chapter 1. About this manual

This manual contains service and reference information for ThinkCentre

computers listed on the cover. It is intended only for trained servicers who are

familiar with Lenovo computer products.

Before servicing a Lenovo product, be sure to read the Safety Information. SeeChapter 2, Safety information, on page 3.

The Symptom-to-FRU Index and Additional Service Information chapters are notspecific to any machine type and are applicable to all ThinkCentre computers.

This manual includes a complete FRU part number listing for each machine typeand model listed on the cover. If you have internet access, FRU part numbers arealso available at:http:/www.lenovo.com/support

Important Safety Information

Be sure to read all caution and danger statements in this book before performingany of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du prsentdocument avant dexcuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNGoder VORSICHTindieser Dokumentation, bevor Sie irgendwelche Vorgnge durchfhren

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel

manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instrues de cuidado e perigo neste manual antes deexecutar qualquer uma das instrues

Es importante que lea todas las declaraciones de precaucin y de peligro de estemanual antes de seguir las instrucciones.

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Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and ElectronicEquipment Directive (2002/95/EC) is a European Union legal requirementaffecting the global electronics industry. RoHS requirements must beimplemented on Lenovo products placed on the market after June 2006. Productson the market before June 2006 are not required to have RoHS compliant parts.

So, if the parts are not compliant originally, replacement parts can also benoncompliant, but in all cases, if the parts are compliant, the replacement partsmust also be compliant.

Lenovo plans to transition to RoHS compliance well before the implementationdate and expects its suppliers to be ready to support Lenovos requirements andschedule. Products sold in 2005, will contain some RoHS compliant FRUs. Thefollowing statement pertains to these products and any product Lenovo producescontaining RoHS compliant parts.

RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or afterJune, 2006, failed RoHS compliant parts must always be replaced using RoHScompliant FRUs, so only the FRUs identified as compliant in the system HMM ordirect substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006

Current or originalpart

Replacement FRU Current or originalpart

Replacement FRU

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS

Non-RoHS Can be RoHS

Non-RoHS Can sub to RoHS

RoHS Must be RoHS

Note: A direct substitution is a part with a different FRU part number that isautomatically shipped by the distribution center at the time of order.

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Chapter 2. Safety information

This chapter contains the safety information that you need to be familiar withbefore servicing a computer.

General safety

Follow these rules to ensure general safety:v Observe good housekeeping in the area of the machines during and after

maintenance.

v When lifting any heavy object:

1. Ensure you can stand safely without slipping.

2. Distribute the weight of the object equally between your feet.

3. Use a slow lifting force. Never move suddenly or twist when you attempt tolift.

4. Lift by standing or by pushing up with your leg muscles; this action removesthe strain from the muscles in your back. Do not attempt to lift any objects thatweigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

v Do not perform any action that causes hazards to the customer, or that makesthe equipment unsafe.

v Before you start the machine, ensure that other service representatives and thecustomers personnel are not in a hazardous position.

v Place removed covers and other parts in a safe place, away from all personnel,while you are servicing the machine.

v Keep your tool case away from walk areas so that other people will not trip overit.

v

Do not wear loose clothing that can be trapped in the moving parts of amachine. Ensure that your sleeves are fastened or rolled up above your elbows.If your hair is long, fasten it.

v Insert the ends of your necktie or scarf inside clothing or fasten it with anonconductive clip, approximately 8 centimeters (3 inches) from the end.

v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for yourclothing.

Remember:Metal objects are good electrical conductors.v Wear safety glasses when you are: hammering, drilling soldering, cutting wire,

attaching springs, using solvents, or working in any other conditions that mightbe hazardous to your eyes.

v After service, reinstall all safety shields, guards, labels, and ground wires.

Replace any safety device that is worn or defective.v Reinstall all covers correctly before returning the machine to the customer.

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CAUTION:Electrical current from power, telephone, and communication cables can behazardous. To avoid personal injury or equipment damage, disconnect theattached power cords, telecommunication systems, networks, and modems beforeyou open the server/workstation covers, unless instructed otherwise in theinstallation and configuration procedures.

Observe the following rules when working on electrical equipment.Important: Use only approved tools and test equipment. Some hand tools have

handles covered with a soft material that does not insulate you whenworking with live electrical currents.

Many customers have, near their equipment, rubber floor mats thatcontain small conductive fibers to decrease electrostatic discharges. Donot use this type of mat to protect yourself from electrical shock.

v Find the room emergency power-off (EPO) switch, disconnecting switch, orelectrical outlet. If an electrical accident occurs, you can then operate the switchor unplug the power cord quickly.

v Do not work alone under hazardous conditions or near equipment that hashazardous voltages.

v Disconnect all power before:

Performing a mechanical inspection

Working near power supplies

Removing or installing main units

v Before you start to work on the machine, unplug the power cord. If you cannotunplug it, ask the customer to power-off the wall box that supplies power to themachine and to lock the wall box in the off position.

v If you need to work on a machine that has exposed electrical circuits, observethe following precautions:

Ensure that another person, familiar with the power-off controls, is near you.Remember:Another person must be there to switch off the power, ifnecessary.

Use only one hand when working with powered-on electrical equipment;keep the other hand in your pocket or behind your back.Remember:There must be a complete circuit to cause electrical shock. Byobserving the above rule, you may prevent a current from passing throughyour body.

When using testers, set the controls correctly and use the approved probeleads and accessories for that tester.

Stand on suitable rubber mats (obtained locally, if necessary) to insulate youfrom grounds such as metal floor strips and machine frames.

Observe the special safety precautions when you work with very high voltages;these instructions are in the safety sections of maintenance information. Useextreme care when measuring high voltages.

v Regularly inspect and maintain your electrical hand tools for safe operationalcondition.

v Do not use worn or broken tools and testers.

v Never assumethat power has been disconnected from a circuit. First,checkthat ithas been powered-off.



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v Always look carefully for possible hazards in your work area. Examples of thesehazards are moist floors, nongrounded power extension cables, power surges,and missing safety grounds.

v Do not touch live electrical circuits with the reflective surface of a plastic dentalmirror. The surface is conductive; such touching can cause personal injury andmachine damage.

v

Do not service the following parts with the power on when they are removedfrom their normal operating places in a machine:

Power supply units

Pumps

Blowers and fans

Motor generators

and similar units. (This practice ensures correct grounding of the units.)

v If an electrical accident occurs:

Use caution; do not become a victim yourself.

Switch off power.

Send another person to get medical aid.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafeconditions on these products. Each machine, as it was designed and built, hadrequired safety items installed to protect users and service personnel from injury.This guide addresses only those items. However, good judgment should be used toidentify potential safety hazards due to attachment of features or options notcovered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparenthazard could be and whether you can continue without first correcting theproblem.

Consider these conditions and the safety hazards they present:

v Electrical hazards, especially primary power (primary voltage on the frame cancause serious or fatal electrical shock).

v Explosive hazards, such as a damaged CRT face or bulging capacitor

v Mechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checkswith the power off, and the power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or sharp edges).2. Power-off the computer. Disconnect the power cord.

3. Check the power cord for:

a. A third-wire ground connector in good condition. Use a meter to measurethird-wire ground continuity for 0.1 ohm or less between the externalground pin and frame ground.

b. The power cord should be the appropriate type as specified in the partslistings.

c. Insulation must not be frayed or worn.

4. Remove the cover.

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5. Check for any obvious alterations. Use good judgment as to the safety of anyalterations.

6. Check inside the unit for any obvious unsafe conditions, such as metal filings,contamination, water or other liquids, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Check that the power-supply cover fasteners (screws or rivets) have not been

removed or tampered with.

Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should beconsidered sensitive to electrostatic discharge (ESD). ESD damage can occur whenthere is a difference in charge between objects. Protect against ESD damage byequalizing the charge so that the machine, the part, the work mat, and the personhandling the part are all at the same charge.

Notes:

1. Use product-specific ESD procedures when they exceed the requirements notedhere.

2. Make sure that the ESD protective devices you use have been certified (ISO9000) as fully effective.

When handling ESD-sensitive parts:

v Keep the parts in protective packages until they are inserted into the product.

v Avoid contact with other people.

v Wear a grounded wrist strap against your skin to eliminate static on your body.

v Prevent the part from touching your clothing. Most clothing is insulative andretains a charge even when you are wearing a wrist strap.

v Use the black side of a grounded work mat to provide a static-free work surface.The mat is especially useful when handling ESD-sensitive devices.

v

Select a grounding system, such as those listed below, to provide protection thatmeets the specific service requirement.

Note: The use of a grounding system is desirable but not required to protectagainst ESD damage.

Attach the ESD ground clip to any frame ground, ground braid, or green-wireground.

Use an ESD common ground or reference point when working on adouble-insulated or battery-operated system. You can use coax orconnector-outside shells on these systems.

Use the round ground-prong of the ac plug on ac-operated computers.

Grounding requirementsElectrical grounding of the computer is required for operator safety and correctsystem function. Proper grounding of the electrical outlet can be verified by acertified electrician.



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Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the followinglanguages:

v English

v Arabic

v

Brazilian/Portuguesev Chinese (simplified)

v Chinese (traditional)

v French

v German

v Hebrewv Italian

v Korean

v Spanish

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation, maintenance,or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached to thisproduct.

v When possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, orstructural damage.

v Disconnect the attached power cords, telecommunications systems, networks,and modems before you open the device covers, unless instructed otherwisein the installation and configuration procedures.

v Connect and disconnect cables as described in the following tables wheninstalling, moving, or opening covers on this product or attached devices.

To Connect To Disconnect

1. Turn everything OFF.2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.



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CAUTION:When replacing the lithium battery, use only Part Number 33F8354 or anequivalent type battery recommended by the manufacturer. If your system has amodule containing a lithium battery, replace it only with the same module typemade by the same manufacturer. The battery contains lithium and can explode ifnot properly used, handled, or disposed of.

Do not:

v Throw or immerse into water

v Heat to more than 100C (212F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

CAUTION:When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices,or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product couldresult in exposure to hazardous laser radiation. There are no serviceable partsinside the device.

v Use of controls or adjustments or performance of procedures other than thosespecified herein might result in hazardous radiation exposure.

DANGER: Some laser products contain an embedded Class 3A or Class 3B laserdiode. Note the following:

Laser radiation when open. Do not stare into the beam, do not viewdirectly with optical instruments, and avoid direct exposure to thebeam.

18 kg (37 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs)

CAUTION:Use safe practices when lifting.



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CAUTION:The power control button on the device and the power switch on the power

supply do not turn off the electrical current supplied to the device. The devicealso might have more than one power cord. To remove all electrical current fromthe device, ensure that all power cords are disconnected from the power source.

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PERIGO

A corrente eltrica proveniente de cabos de alimentao, de telefone e decomunicaes perigosa.

Para evitar risco de choque eltrico:

v No conecte nem desconecte nenhum cabo ou execute instalao, manutenoou reconfigurao deste produto durante uma tempestade com raios.

v Conecte todos os cabos de alimentao a tomadas eltricas corretamenteinstaladas e aterradas.

v Todo equipamento que for conectado a este produto deve ser conectado atomadas corretamente instaladas.

v Quando possvel, utilize apenas uma das mos para conectar ou desconectarcabos de sinal.

v Nunca ligue nenhum equipamento quando houver evidncia de fogo, gua oudanos estruturais.

v Antes de abrir tampas de dispositivos, desconecte cabos de alimentao,sistemas de telecomunicao, redes e modems conectados, a menos queespecificado de maneira diferente nos procedimentos de instalao econfigurao.

v Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguirao instalar, mover ou abrir tampas deste produto ou de dispositivos conectados.

Para Conectar: Para Desconectar:

1. DESLIGUE Tudo.

2. Primeiramente, conecte todos os cabosaos dispositivos.

3. Conecte os cabos de sinal aosconectores.

4. Conecte os cabos de alimentao stomadas.

5. LIGUE os dispositivos.

1. DESLIGUE Tudo.

2. Primeiramente, remova os cabos dealimentao das tomadas.

3. Remova os cabos de sinal dos conectores.

4. Remova todos os cabos dos dispositivos.



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CUIDADO:

Ao substituir a bateria de ltio, utilize apenas uma bateria com Nmero de Pea33F8354 ou um tipo de bateria equivalente recomendado pelo Se o seu sistemapossui um mdulo com uma bateria de ltio, substitua-o apenas por um mdulodo mesmo tipo e do mesmo fabricante. A bateria contm ltio e pode explodir seno for utilizada, manuseada ou descartada de maneira correta.

No:

v Jogue ou coloque na gua

v Aquea a mais de 100C (212F)

v Conserte nem desmonte

Descarte a bateria conforme requerido pelas leis ou regulamentos locais.

PRECAUCIN:

Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM,dispositivos de fibra tica ou transmissores) estiverem instalados, observe oseguinte:

v No remova as tampas. A remoo das tampas de um produto a laser poderesultar em exposio prejudicial radiao de laser. No existem peas quepodem ser consertadas no interior do dispositivo.

v A utilizao de controles ou ajustes ou a execuo de procedimentos diferentesdos especificados aqui pode resultar em exposio prejudicial radiao.

PERIGO

Alguns produtos a laser contm diodo de laser integrado da Classe 3A ou daClasse 3B. Observe o seguinte:

Radiao a laser quando aberto. No olhe diretamente para o feixe a olho nu oucom instrumentos pticos e evite exposio direta ao feixe.


CUIDADO:

Utilize procedimentos de segurana para levantar equipamentos.



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CUIDADO:

O boto de controle de alimentao do dispositivo e o boto para ligar/desligar dafonte de alimentao no desligam a corrente eltrica fornecida ao dispositivo. Odispositivo tambm pode ter mais de um cabo de alimentao. Para remover todaa corrente eltrica do dispositivo, assegure que todos os cabos de alimentaoestejam desconectados da fonte de alimentao.

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DANGER

Le courant lectrique provenant de lalimentation, du tlphone et des cbles detransmission peut prsenter un danger.

Pour viter tout risque de choc lectrique :

v Ne manipulez aucun cble et neffectuez aucune opration dinstallation,dentretien ou de reconfiguration de ce produit au cours dun orage.

v Branchez tous les cordons dalimentation sur un socle de prise de courantcorrectement cbl et mis la terre.

v Branchez sur des socles de prise de courant correctement cbls tout quipementconnect ce produit.

v Lorsque cela est possible, nutilisez quune seule main pour connecter oudconnecter les cbles dinterface.

v Ne mettez jamais un quipement sous tension en cas dincendie ou dinondation,ou en prsence de dommages matriels.

v Avant de retirer les carters de lunit, mettez celle-ci hors tension et dconnectezses cordons dalimentation, ainsi que les cbles qui la relient aux rseaux, auxsystmes de tlcommunication et aux modems (sauf instruction contrairementionne dans les procdures dinstallation et de configuration).

v Lorsque vous installez, que vous dplacez, ou que vous manipulez le prsentproduit ou des priphriques qui lui sont raccords, reportez-vous auxinstructions ci-dessous pour connecter et dconnecter les diffrents cordons.

Connexion Dconnexion

1. Mettez les units HORS TENSION.

2. Commencez par brancher tous lescordons sur les units.

3. Branchez les cbles dinterface sur desconnecteurs.

4. Branchez les cordons dalimentation surdes prises.

5. Mettez les units SOUS TENSION.

1. Mettez les units HORS TENSION.

2. Dbranchez les cordons dalimentationdes prises.

3. Dbranchez les cbles dinterface desconnecteurs.

4. Dbranchez tous les cbles des units.



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ATTENTION:

Remplacer la pile au lithium usage par une pile de rfrence identiqueexclusivement, (rfrence 33F8354), ou suivre les instructions du fabricant qui endfinit les quivalences. Si votre systme est dot dun module contenant unepile au lithium, vous devez le remplacer uniquement par un module identique,produit par le mme fabricant. La pile contient du lithium et peut exploser encas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebutinapproprie.

Ne pas :

v la jeter leau,

v lexposer des tempratures suprieures 100C,

v chercher la rparer ou la dmonter.

Ne pas mettre la pile la poubelle. Pour la mise au rebut, se reporter larglementation en vigueur.

ATTENTION:

Si des produits laser (tels que des units de CD-ROM, de DVD-ROM, desunits fibres optiques, ou des metteurs) sont installs, prenez connaissancedes informations suivantes :

v Ne retirez pas le carter. En ouvrant lunit de CD-ROM ou de DVD-ROM,vous vous exposez au rayonnement dangereux du laser. Aucune pice delunit nest rparable.

v Pour viter tout risque dexposition au rayon laser, respectez les consignes derglage et dutilisation des commandes, ainsi que les procdures dcrites dansle prsent manuel.

DANGER

Certains produits laser contiennent une diode laser intgre de classe 3A ou3B. Prenez connaissance des informations suivantes:

Rayonnement laser lorsque le carter est ouvert. Evitez toute expositiondirecte aurayon laser. Evitez de regarder fixement le faisceau ou delobserver laidedinstruments optiques.



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ATTENTION:

Soulevez la machine avec prcaution.

ATTENTION:

Linterrupteur de contrle dalimentation de lunit et linterrupteur dublocdalimentation ne coupent pas le courant lectrique alimentantlunit. En outre,le systme peut tre quip de plusieurs cordonsdalimentation. Pour mettrelunit hors tension, vous devez dconnectertous les cordons de la sourcedalimentation.

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VORSICHT

An Netz-, Telefon- und Datenleitungen knnen gefhrliche Spannungen anliegen.

Aus Sicherheitsgrnden:

v Bei Gewitter an diesem Gert keine Kabel anschlieen oder lsen. Fernerkeine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchfhren.

v Gert nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetemSchutzkontakt anschlieen.

v Alle angeschlossenen Gerte ebenfalls an Schutzkontaktsteckdosen mitordnungsgem geerdetem Schutzkontakt anschlieen.

v Die Signalkabel nach Mglichkeit einhndig anschlieen oder lsen, umeinen Stromschlag durch Berhren von Oberflchen mit unterschiedlichemelektrischem Potenzial zu vermeiden.

v Gerte niemals einschalten, wenn Hinweise auf Feuer, Wasser oderGebudeschden vorliegen.

v Die Verbindung zu den angeschlossenen Netzkabeln,Telekommunikationssystemen, Netzwerken und Modems ist vor dem ffnendes Gehuses zu unterbrechen, sofern in den Installations- undKonfigurationsprozeduren keine anders lautenden Anweisungen enthaltensind.

v Zum Installieren, Transportieren und ffnen der Abdeckungen desComputers oder der angeschlossenen Einheiten die Kabel gem derfolgenden Tabelle anschlieen und abziehen.

Zum Anschlieen der Kabel gehen Sie

wie folgt vor

Zum Abziehen der Kabel gehen Sie wie

folgt vor1. Schalten Sie alle Einheiten AUS.

2. Schlieen Sie erst alle Kabel an dieEinheiten an.

3. Schlieen Sie die Signalkabel an dieBuchsen an.

4. Schlieen Sie die Netzkabel an dieSteckdose an.

5. Schalten Sie die Einheit EIN.

1. Schalten Sie alle Einheiten AUS.

2. Ziehen Sie zuerst alle Netzkabel aus denNetzsteckdosen.

3. Ziehen Sie die Signalkabel aus denBuchsen.

4. Ziehen Sie alle Kabel von den Einheitenab.



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CAUTION:

Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer33F8354 oder eine gleichwertige, vom Hersteller empfohlene Batterie ersetzen.Enthlt das System ein Modul mit einer Lithiumbatterie, dieses nur durch einModul desselben Typs und von demselben Hersteller ersetzen. Die Batterie enthltLithium und kann bei unsachgemer Verwendung, Handhabung oder Entsorgungexplodieren.

Die Batterie nicht:

v mit Wasser in Berhrung bringen.

v ber 100 C erhitzen.

v reparieren oder zerlegen.

Die rtlichen Bestimmungen fr die Entsorgung von Sondermll beachten.

ACHTUNG:

Bei der Installation von Lasergerten (wie CD-ROM-Laufwerken, DVD-aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendesbeachten:

v Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen desLasergerts knnen gefhrliche Laserstrahlungen freigesetzt werden. DasGert enthlt keine zu wartenden Teile.

v Werden Steuerelemente, Einstellungen oder Durchfhrungen von Prozedurenanders als hier angegeben verwendet, kann gefhrliche Laserstrahlungauftreten.

VORSICHT

Einige Lasergerte enthalten eine Laserdiode der Klasse 3A oder 3B. BeachtenSie Folgendes:

Laserstrahlung bei geffneter Verkleidung. Nicht in den Strahl blicken. KeineLupen oder Spiegel verwenden. Strahlungsbereich meiden.



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18 kg 32 kg 55 kg

ACHTUNG:

Arbeitsschutzrichtlinien beim Anheben der Maschine beachten.

ACHTUNG:

Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgungfr die Einheit nicht unterbrochen. Die Einheit kann auch mit mehrerenNetzkabeln ausgestattet sein. Um die Stromversorgung fr die Einheitvollstndig zu unterbrechen, mssen alle zum Gert fhrenden Netzkabel vomNetz getrennt werden.

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PERICOLO

La corrente elettrica proveniente dai cavi di alimentazione, del telefono e dicomunicazione pu essere pericolosa.

Per evitare il rischio di scosse elettriche:

v Non collegare o scollegare qualsiasi cavo oppure effettuare linstallazione, lamanutenzione o la riconfigurazione del prodotto durante un temporale.

v Collegare tutti i fili elettrici a una presa di alimentazione correttamentecablata e dotata di messa a terra.

v Collegare alle prese elettriche appropriate tutte le apparecchiature cheverranno utilizzate per questo prodotto.

v Se possibile, utilizzare solo una mano per collegare o scollegare i cavi disegnale.

v Non accendere assolutamente apparecchiature in presenza di incendi, perditedacqua o danno strutturale.

v Scollegare i cavi di alimentazione, i sistemi di telecomunicazione, le reti e ilmodem prima di aprire i coperchi del dispositivo, salvo istruzioni contrarierelative alle procedure di installazione e configurazione.

v Collegare e scollegare i cavi come descritto nella seguente tabella quandovengono effettuate operazioni di installazione, spostamento o apertura deicoperchi di questo prodotto o delle unit collegate.

Per collegarsi Per scollegarsi

1. SPEGNERE le apparecchiature.

2. Innanzitutto, collegare tutti i cavi alleunit.

3. Collegare i cavi di segnale ai connettori.

4. Collegare i cavi di alimentazione allapresa.

5. Accendere lunit.

1. SPEGNERE le apparecchiature.

2. Innanzitutto, rimuovere i cavi dialimentazione dalla presa.

3. Rimuovere i cavi di segnale daiconnettori.

4. Rimuovere tutti i cavi dalle unit.



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ATTENZIONE:

Quando si sostituisce la batteria al litio, utilizzare solo il Numero parte 33F8354o un tipo di batteria equivalente consigliato dal produttore. Se sul sistema presente un modulo che contiene una batteria al litio, sostituirlo solo con untipo di modulo dello stesso tipo della stessa casa di produzione. La batteriacontiene litio e pu esplodere se usata, maneggiata o smaltita in modo noncorretto.

Non:

v Gettare o immergere la batteria nellacqua

v Riscaldarla ad una temperatura superiore ai 100 gradi C (212 gradi F)

v Smontarla, ricaricarla o tentare di ripararla

Le batterie usate vanno smaltite in accordo alla normativa in vigore (DPR 915/82e successive disposizioni e disposizioni locali).

ATTENZIONE:

Quando vengono installati prodotti laser (quali CD-ROM, unit DVD-ROM,unit a fibre ottiche o trasmittenti), tener presente quanto segue:

v Non rimuovere gli sportelli. Lapertura di ununit laser pu determinarelesposizione a radiazioni laser pericolose. Allinterno dellunit non vi sonoparti su cui effettuare lassistenza tecnica.

v Lutilizzo di controlli, regolazioni o lesecuzione di procedure non descritti nelpresente manuale possono provocare lesposizione a radiazioni pericolose.

PERICOLO

Alcune unit laser contengono un diodo laser di Classe 3A o Classe 3B. Tenerpresente quanto segue:

Aprendo lunit vengono emesse radiazioni laser. Non fissare il fascio, nonguardarlo direttamente con strumenti ottici ed evitare lesposizione al fascio.



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18 kg 32 kg 55 kg

ATTENZIONE:

Prestare attenzione nel sollevare lapparecchiatura.

ATTENZIONE:

Il pulsante di controllo dellalimentazione presente sullunit e linterruttoredellalimentatore non disattivano lalimentazione corrente fornita allunit. Epossibile che lunit disponga di pi cavi di alimentazione. Per disattivarelalimentazione dallunit, accertarsi che tutti i cavi di alimentazione sianoscollegati dalla fonte di alimentazione.

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PELIGRO

La corriente elctrica procedente de cables de alimentacin, telfonos y cables decomunicacin puede ser peligrosa.

Para evitar el riesgo de descarga elctrica:

v No conecte ni desconecte los cables ni realice ninguna tarea de instalacin,mantenimiento o reconfiguracin de este producto durante una tormentaelctrica.

v Conecte todos los cables de alimentacin a tomas de corriente debidamentecableadas y conectadas a tierra.

v Cualquier equipo que se conecte a este producto tambin debe conectarse atomas de corriente debidamente cableadas.

v Siempre que sea posible, utilice una sola mano para conectar o desconectar los

cables de seal.v No encienda nunca un equipo cuando hay seales de fuego, agua o daos

estructurales.

v Desconecte los cables de alimentacin, los sistemas de telecomunicaciones, lasredes y los mdems conectados antes de abrir las cubiertas de los dispositivos,a menos que se indique lo contrario en los procedimientos de instalacin yconfiguracin.

v Conecte y desconecte los cables, como se describe en la tabla siguiente,cuando instale, mueva o abra las cubiertas de este producto o de losdispositivos conectados.

Para conectar Para desconectar

1. APGUELO todo.2. En primer lugar, conecte todos los

cables a los dispositivos.

3. Conecte los cables de seal a losconectores.

4. Enchufe los cables de alimentacin a lastomas de corriente.

5. Encienda el dispositivo.

1. APGUELO todo.2. En primer lugar, desenchufe los cables de

alimentacin de las tomas de corriente.

3. Desconecte los cables de seal de losconectores.

4. Desconecte todos los cables de losdispositivos.



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PRECAUCIN:

Cuando sustituya una batera de litio, utilice solamente una batera nmero depieza 33F8354 u otra de tipo equivalente recomendada por el fabricante. Si susistema dispone de un mdulo que contiene una batera de litio, reemplceloslo con el mismo tipo de mdulo, del mismo fabricante. La batera contienelitio y puede explotar si no se utiliza, manipula o desecha correctamente.

No debe:

v Arrojarla al agua o sumergirla en ella

v Exponerla a temperaturas superiores a 100C (212F)

v Repararla o desmontarla

Deshgase de la batera segn especifiquen las leyes o normas locales.

PRECAUCIN:

Cuando haya productos lser (como unidades de CD-ROM, unidades de DVD,dispositivos de fibra ptica o transmisores) instalados, tenga en cuenta losiguiente:

v No quite las cubiertas. Si quita las cubiertas del producto lser, podra quedarexpuesto a radiacin lser peligrosa. Dentro del dispositivo no existe ningunapieza que requiera servicio tcnico.

v Si usa controles o ajustes o realiza procedimientos que no sean losespecificados aqu, podra exponerse a radiaciones peligrosas.

PELIGRO

Algunos productos lser tienen incorporado un diodo lser de clase 3A o clase3B. Tenga en cuenta lo siguiente:

Cuando se abre, queda expuesto a radiacin lser. No mire directamente al rayolser, ni siquiera con instrumentos pticos, y evite exponerse directamente alrayo lser.



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18 kg 32 kg 55 kg

PRECAUCIN:

Adopte procedimientos seguros al levantar el equipo.

PRECAUCIN:

El botn de control de alimentacin del dispositivo y el interruptor dealimentacin de la fuente de alimentacin no desconectan la corriente elctricasuministrada al dispositivo. Adems, el dispositivo podra tener ms de un cablede alimentacin. Para suprimir toda la corriente elctrica del dispositivo,asegrese de que todos los cables de alimentacin estn desconectados de latoma de corriente.

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Chapter 3. General information

This chapter provides general information that applies to all machine typessupported by this publication.

The ThinkVantage Productivity Center program

Use the ThinkVantage Productivity Center program for general information aboutthe use, operation, and maintenance of the computer. The ThinkVantageProductivity Center program also contains information to help solve problems andget repair service or other technical assistance. The ThinkVantage ProductivityCenter program is preinstalled on most ThinkCentre products.

Additional information resources

If you have Internet access, the most up-to-date information for your computer is

available from the World Wide Web.You can find the following information:v CRU removal and installation instructionsv Publicationsv Troubleshooting informationv Parts informationv Downloads and driversv Links to other useful sources of information

To access this information, point your browser to http://www.lenovo.com/support/.



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Specifications

This section lists the physical specifications for your computer.

Types 8700, 8701, 8705, 8717, 8973, 8975, 8979, 8983, 8985,8991, 8995, 9265, 9269, 9277, 9279, 9283, 9287, 9379, 9383,

9387, 9389, 9631, 9635, 9637, 9646, and 9648This section lists the physical specifications.

Dimensions

Height: 400 mm (15.7 in.)

Width: 175 mm (6.9 in.)

Depth: 432 mm (17.0 in.)

Weight

Minimum configuration: 8.17 kg (18 lb)

Maximum configuration: 10.21 kg (22.5 lb)

Environment

Air temperature:System on: 10 to 35C (50 to 95 F)System off: 10 to 60C (50 to 140 F)

Maximum altitude: 914 m (3000 ft)Note: The maximum altitude, 914 m (3000 ft), is the maximum altitude at which the specified airtemperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 10% to 80%

System off: 10% to 90%

Electrical input

Input voltage:

Low range:Minimum: 100V ac

Maximum: 127V ac

Input frequency: 50/60 Hz

Voltage switch setting: 115 V ac

High range:

Minimum: 200V ac

Maximum: 240V ac



Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.10 kVAMaximum configuration: 0.31 kVA

Note: Power consumption and heat output vary depending on the number and type of optional featuresinstalled and the power-management optional features in use.



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Types 8013, 8702, 8706, 8716, 8970, 8972, 8976, 8980, 8982,8986, 8992, 8994, 9266, 9276, 9278, 9282, 9286, 9288, 9374,9378, 9380, 9384, 9628, 9632, 9647, and 9649

This section lists the physical specifications for your computer.

Dimensions

Width: 325 mm (12.8 in.)Height: 107 mm (4.21 in.)

Depth: 410 mm (16.14 in.)

Weight

Minimum configuration as shipped: 8.2 kg (18 lbs)

Maximum configuration: 10.4 kg (23 lbs)

Environment

Air temperature:

Operating at 0 - 3000 ft (914.4 m): 10 to 60C (50 to 140F)

Operating at 3000 ft - 7000 ft (2134 m): 10 to 32C (50 to 89.6F)

Non-operating: 10 to 43C (50 to 110F)Humidity:

Operating: 10% to 80%

Non-operating: 10% to 90%

Transit: 8% to 90%

Maximum altitude: 7000 ft (2133.6 m)

Electrical input

Input voltage:

Low range:

Minimum: 100V ac

Maximum: 127V ac

Input frequency: 50/60 HzVoltage switch setting: 115 V ac

High range:

Minimum: 200V ac

Maximum: 240V ac



Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.09 kVA

Maximum configuration: 0.27 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features

installed and the power-management optional features in use.

Chapter 3. General information 39


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Chapter 4. General Checkout

AttentionThe drives in the computer you are servicing might have been rearranged or

the drive startup sequence changed. Be extremely careful during writeoperations such as copying, saving, or formatting. Data or programs can beoverwritten if you select an incorrect drive.

General error messages appear if a problem or conflict is found by an applicationprogram, the operating system, or both. For an explanation of these messages, referto the information supplied with that software package.

Before replacing any FRUs, ensure that the latest level of BIOS is installed on thesystem. A down-level BIOS might cause false errors and unnecessary replacementof the system board. For more information on how to determine and obtain thelatest level BIOS, seeBIOS levels on page 606.

Use the following procedure to help determine the cause of the problem:

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Set all display controls to the middle position.

4. Power-on all external devices.

5. Power-on the computer.v Look for displayed error codesv Listen for beep codesv Look for readable instructions or a main menu on the display.

If youdid notreceive the correct response, proceed to step6.

If youdo receive the correct response, proceed to step7.6. Look at the following conditions and follow the instructions:

v If you hear beep codes during POST, go toBeep symptoms on page 78.

v If the computer displays a POST error, go toPOST error codes on page 79.

v If the computer hangs and no error is displayed, continue at step7.

7. Run the Diagnostic programs. SeeChapter 5, Diagnostics, on page 43.

v If you receive an error, replace the part that the diagnostic program calls outor go toDiagnostic error codes on page 57.

v If the test stops and you cannot continue, replace the last device tested.

Problem determination tips

Due to the variety of hardware and software combinations that can beencountered, use the following information to assist you in problem determination.If possible, have this information available when requesting assistance from ServiceSupport and Engineering functions.

v Machine type and model

v Processor or hard disk upgrades

v Failure symptom

Do diagnostics indicate a failure?



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What, when, where, single, or multiple systems?

Is the failure repeatable?

Has this configuration ever worked?

If it has been working, what changes were made prior to it failing?

Is this the original reported failure?

v Diagnostics version

Type and version level

v Hardware configuration

Print (print screen) configuration currently in use

BIOS level

v Operating system software

Type and version level

Note: To eliminate confusion, identical systems are considered identical only ifthey:

1. Are the exact machine type and models

2. Have the same BIOS level3. Have the same adapters/attachments in the same locations

4. Have the same address jumpers/terminators/cabling

5. Have the same software versions and levels

6. Have the same Diagnostic Diskettes (version)

7. Have the same configuration options set in the system

8. Have the same setup for the operating system control files

Comparing the configuration and software set-up between working andnon-working systems will often lead to problem resolution.



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Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of the computer andreport operating-system-controlled settings that can cause hardware failures. There

are two diagnostic programs preinstalled on the computer to help diagnoseproblems:

v PC-Doctor for Windows (used when diagnosing problems while running theWindows operating system)

v PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon yourmachine type and model (used when your Windows operating system will notstart)

Notes:

1. You can download the latest version of the PC-Doctor for Windows andPC-Doctor for DOS diagnostic programs from http://www.lenovo.com/support/. Type your machine type into the Use Quick Path field and clickGo

to find the downloadable files that are specific to the computer.2. Log files are created when you run PC-Doctor for Windows and depending

upon your machine type and model, PC-Doctor for DOS or PC-Doctor forWindows PE. Save and print the log files created by both diagnostic programs.The log file created by PC-Doctor for Windows is automatically saved inC:\PCDR\DETAILED.TXT.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windowsoperating system. The PC-Doctor for Windows diagnostic program enables you toview symptoms and solutions for computer problems, access the Lenovotroubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop,selectAll Programs, selectPC-Doctor for Windows, and clickPC-Doctor forWindows. Follow the instructions on the screen. For additional information aboutrunning the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, runPC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose thecomputer problem.

PC-Doctor for DOS

Depending upon your machine type and model, you either havePC-Doctor for DOS or PC-Doctor for Windows PE on each Lenovo computer. ThePC-Doctor for DOS diagnostic program is part of the Rescue and Recoveryworkspace and runs independently of the Windows operating system. UsePC-Doctor for DOS, if you are unable to start the Windows operating system or ifPC-Doctor for Windows has not been successful in isolating a possible problem.You can run PC-Doctor for DOS from a diagnostic CD image or diagnosticdiskettes that have been created. You can also run PC-Doctor for DOS from theRescue and Recovery workspace.



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Note: It is important to create a diagnostic CD image or diagnostic diskettes incase PC-Doctor for DOS cannot be run from the Rescue and Recoveryworkspace.

Creating a diagnostic CD imageTo create a diagnostic CD image, download a self-starting bootable CD image

(known as an .iso image) of the diagnostic program from http://www.lenovo.com/support/. After you download the image, you can create the CDusing any CD burning software.

If the computer does not have a CD burner or you do not have Internet access, seeCreating diagnostic diskettes.

Creating diagnostic diskettesTo create diagnostic diskettes, download the PC-Doctor for DOS diagnosticprogram from http://www.lenovo.com/support/ onto two blank, formatteddiskettes.

If you do not have Internet access, create the diagnostic diskettes using thefollowing procedure:

Note: You will need a diskette drive on the computer or a USB diskette drive tocomplete this procedure.

1. Shut down the operating system and turn off the computer.

2. If you are using a USB diskette drive, plug it into the computer.

3. Repeatedly press and release the F11 key as you turn on the computer.

4. When you hear beeps or see a logo screen, stop pressing the F11 key. TheRescue and Recovery workspace opens.

Note: For some models, press the Esc key to enter Rescue and Recovery.

5. From the Rescue and Recovery workspace, selectCreate diagnostic disks.6. Follow the instructions on the screen.

7. When prompted, insert a blank, formatted diskette into the diskette drive andcontinue to follow the instructions on the screen.

8. When the operation is complete, remove the diskette and clickQuit.

9. Insert another blank, formatted diskette into the diskette drive and continue tofollow the instructions on the screen.

10. When the operation is complete, remove the diskette and clickQuit.

Running diagnostics from the CD or diskettes1. If you are running diagnostics from diskettes using a USB diskette drive, plug

in the USB drive.

Note: The optical drive or diskette drive must be selected in the startupsequence. SeeSelecting a startup device on page 53for instructions onhow to select the startup device.

2. Insert the CD or diskette.

3. Restart the computer.

4. When the diagnostics program opens, follow the instructions on the screen.



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Note: If you are running diagnostics from a diskette, when prompted, removethe first diskette and insert the second diskette.

5. Select the diagnostic test you want to run. Press the F1 key for additional help.

6. Remove the CD or diskette when the program finishes.

Running diagnostics from the Rescue and Recovery

workspaceIf you do not have a diagnostic CD image or diagnostic diskette, you can run thePC-Doctor for DOS diagnostic program from the Rescue and Recovery workspace.To run diagnostics from the Rescue and Recovery workspace, use the followingprocedure:




Note: For some models, press the Esc key to enter Rescue and Recovery.

4. From the Rescue and Recovery workspace, selectDiagnose hardware.5. Follow the prompts on the screen. The computer will reboot.

6. When the computer restarts, the diagnostic program opens automatically. Selectthe diagnostic test you want to run. Press the F1 key for additional help.

PC-Doctor for Windows PE

Depending upon your machine type and model, you either have PC-Doctor forDOS or PC-Doctor for Windows PE on each Lenovo computer. The PC-Doctor forWindows PE diagnostic program is part of the Rescue and Recovery workspace.Use PC-Doctor for Windows PE, if you are unable to start the Windows operatingsystem or if PC-Doctor for Windows has not been successful in isolating a possibleproblem.

Running diagnostics from the Rescue and Recoveryworkspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescueand Recovery workspace. To run diagnostics from the Rescue and Recoveryworkspace, use the following procedure:




4. From the Rescue and Recovery workspace, selectDiagnose hardware.5. The diagnostic program opens automatically. Select the diagnostic test you

want to run. Press the F1 key for additional help.

6. Follow the instructions on the screen.

Note: Rescue media includes PC-Doctor for Windows PE. For more informationabout rescue media, see the User Guidefor the computer.

Chapter 5. Diagnostics 45


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Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

v TheEnterkey is used to select a menu item.

v TheEsc key is used to back up to the previous menu.v For online help selectF1.

Running tests

There are four ways to run the diagnostic tests.

v Using the cursor movement keys, highlightRun Normal Testor Run Quick Testfrom the Diagnostics menu and then pressEnter.

This automatically runs a pre-defined group of tests from each test category.Run Normal Testruns a more extensive set of tests than doesRun Quick Testand takes longer to complete.

v PressF5 to automatically run all selected tests in all categories.

v From within a test category, pressCtrl-Enterto automatically run only theselected tests in that category.

v Using the cursor movement keys, highlight a single test within a test category,and then pressEnter. This runs only that test.

PressEsc at any time to stop the testing process.

Test results (N/A, PASSED, FAILED, ABORTED) are displayed in the field besidethe test description and in the test log. SeeViewing the test log on page 49.

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a testand removes the >>.

4. Repeat steps 2 and 3 above to select all desired tests.

Test resultsDiagnostics test results produce the following error code format:

FunctionCode

Failure Type DeviceID Date ChkDigits Text

v Function Code:

Represents the feature or function within the PC.v Failure Type:

Represents the type of error encountered.

v DeviceID:

Contains the components unit-ID which corresponds to either a fixed diskdrive, removable media drive, serial or parallel port, processor, specific RIMM,or a device on the PCI bus.

v Date:



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Contains the date when the diagnostic test was run. The date is retrieved fromCMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

Diagnostics were run on the specified date.

Diagnostics were run on the specified computer.

The diagnostic error code is recorded correctly.v Text:

Description of the error.

Note: SeeDiagnostic error codes on page 57for error code listings.

Fixed disk advanced test (FDAT)PC-Doctor Fixed-Disk1 Advanced Test module (FDAT) is a full-featured highlyconfigurable fixed-disk test suite. The configurable capabilities of FDAT allowusers to enable or disable specific tests, enable or disable testing features, controlthe test log detail, alter testing parameters, and so on. FDAT tests for and reports

most commonly found errors on a fixed-disk drive and is able to test up to 128SCSI and 4 IDE drives (up to 132 total drives).

Drive information is gathered through FDATs enumeration of available devicesand user specific configuration parameters located in the FDAT.INI. FDAT usesinformation supplied by these features to indicate specifically what devices areavailable for test, what tests are available for the device, device properties, and soon. To change testing parameters, you modify the FDAT.INI file in PC Doctor forDOS.

FDAT consists of the following subtests and features.

Fixed-Disk Tests:

v Seek Tests:- checks the physical operation of the drive head. Linear Seek

Random Seek

Min-Max Seek

Butterfly Seek

v Verify Tests:- checks the integrity of the data present on the media.

Linear Verify

Random Verify

v Surface Scan Tests:- checks the drive media for defects.

Surface Scan (Linear)

Surface Scan (Aggressive) - this is disabled for normal customer use. Surface Scan (Random)

v Self-monitoring, Analysis and Reporting Technology (SMART) - checks theSMART functionality for drives that support SMART.

Start SMART Self-Test

Other Test Features:

1. The terms fixed disk and hard disk are used interchangeably.



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v Write-Splice Repair- detects and corrects Error Correction Code errors duringVerify tests.

v Auto Spin Down- a gradual spin down of the drive platters to avoid damagingthe media.

v Manufacturer Log- an in-depth manufacturer supported log of errors on thedrive.

Multitasking:

To allow simultaneous testing of multiple hard drives whenever possible, theFDAT module is written as a set of multitasking functions. Each drive under testcan run the same test or run a different test at the same time. Each subtest iswritten to handle a single test pass and all test variables are kept track of in astructure unique for each drive.

However, when testing IDE drives, FDAT will not perform simultaneous testing ofIDE drives that are attached to the same IDE cable. For example, if FDAT is testingfour IDE drives on a PC, it will perform simultaneous testing on drives 1 and 3first (master drives), then perform tests on 2 and 4 (slave drives). FDAT will also

perform simultaneous testing on a master and slave that are on separate IDEcables, but will not perform simultaneous tests on a master and slave on the sameIDE cable. This generally increases the amount of time needed to test multiple IDEdrives.

Another limitation of FDATS multitasking capability is the use of Ultra DMA(UDMA). Only one drive at a time can access the UDMA channel and the UDMAchannel buffer must be kept high in order to maintain a speed advantage overother data transfer modes. In order to use the UDMA channel during testing, usersmust disable the multitasking feature.

Destructive versus non-destructive testing:

Most of the tests found in FDAT are non-destructive. This means that PC-Doctorprogram will preserve any data that is present on the tested media prior to

beginning any destructive operations (such as write operations). However, userscan run certain tests in destructive mode (i.e. surface scan tests). Destructive testswill speed up testing because FDAT does not preserve the data on the media priorto the test beginning. Unlike non-destructive tests, any data present on the mediaprior to the test beginning is lost.

FDAT allows for enabling or disabling destructive tests, as well as specifying arange of destructive and non-destructive sectors on the tested drive. This is donethrough the configuration of the FDAT.INI. If destructive and non-destructiveranges somehow overlap, then the overlapped area is considered non-destructive.For example, if users specify both destructive and non-destructive ranges as thesame, then the entire drive is tested as non-destructive.

Quick and Full erase - hard driveThe diagnostics program offers two hard drive format utilities:

v Quick Erase Hard Drive

v Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following:

v Destroys the Master Boot Record (MBR) on the hard drive.



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v Destroys all copies of the FAT Table on all partitions (both the master andbackup).

v Destroys the partition table.

v Provides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following:

v

Performs all the steps in Quick Erase.v Provides a DOS utility that writes random data to all sectors of the hard drive.

v Provides an estimate of time to completion along with a visual representation ofcompletion status.

v Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erasefunctions.

To select the Quick Erase or Full Erase Hard Drive utility, use the followingprocedure:

1. Select the UTILITY option on the toolbar and pressEnter.2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failedtest.

To view details of a failure or to view a list of test results, use the followingprocedure from any test category screen:

1. PressF3 to activate the log file.

2. PressF3 again to save the file to diskette or press F2 to print the file.



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Chapter 6. Using the Setup Utility

The Setup Utility program is stored in the electrically erasable programmableread-only memory (EEPROM) of your computer. The Setup Utility program is used

to view and change the configuration settings of your computer, regardless ofwhich operating system you are using. However, the operating-system settingsmight override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. If your computer is already on when you start this procedure, shut down theoperating system and turn off the computer.

2. Press and hold the F1 key then turn on the computer. When you hear multiplebeeps, release the F1 key.

Notes:a. If you are using a USB keyboard and the Setup Utility program does notdisplay using this method, repeatedly press and release the F1 key ratherthan leaving it pressed when turning on the computer.

b. If a user password or an administrator password has been set, the SetupUtility program menu is not displayed until you type your password. SeeUsing passwordsfor more information.

The Setup Utility might start automatically when POST detects that hardware hasbeen removed or new hardware has been installed in your computer.

Viewing and changing settings

The Setup Utility program menu lists items that identify system configurationtopics.

When working with the Setup Utility program menu, you must use the keyboard.The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

You can use passwords to provide security for your computer and data. There aretwo kinds of passwords: a user password and an administrator password. You donot have to set a password of either type to use your computer. However, if youdecide to set either one, read the following sections.

User PasswordThe user password feature deters unauthorized persons from gaining access toyour computer.

Setting, changing, and deleting a user passwordTo set, change, or delete a user password, do the following:

Note: A password can be any combination of up to eight characters (A- Z, a-z, and0-9).



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1. Start the Setup Utility program (seeStarting the Setup Utility program onpage 51).

2. From the Setup Utility program menu, selectSet User Passwordand pressEnter.

3. The password dialog box will be displayed. Type the new password, and pressEnter.

4. When prompted to confirm the password, type the password again. If you typethe password in correctly, the password will be installed.

To delete a previously set user password, do the following:

Note: When prompted for a password, you can type either your user oradministrator password.

1. From the Setup Utility program menu, selectSet User Passwordand pressEnter. A message will display that indicates the password has been disabled.

2. Press any key to continue.

Administrator Password

Setting an Administrator Password deters unauthorized persons from changingconfiguration settings. If you are responsible for maintaining the settings of severalcomputers, you might want to set an Administrator Password.

After you set an Administrator Password, a password prompt is displayed eachtime you try to access the Setup Utility program. If you type the wrong password,you will see an error message. If you type the wrong password three times, youmust turn the computer off and start again.

If both the user and administrator passwords are set, you can type eitherpassword. However, to change any configuration settings, you must use youradministrator password.

Setting, changing, and deleting an administrator passwordTo set, change, or delete an administrator password, do the following:

Note: A password can be any combination of up to eight characters (A- Z, a-z, and0-9).


2. From the Setup Utility program menu, selectSet Administrator Passwordandpress Enter.

3. The password dialog box will be displayed. Type the new password, and pressEnter.

4. When prompted to confirm the password, type the password again. If you typethe password correctly, the password will be installed.

To delete a previously set administrator password, do the following:

Note: When prompted for a password, you must type your administratorpassword.

1. From the Setup Utility program menu, selectSet Administrator Passwordandpress Enter. A message will display that indicates the password has beendisabled.

2. Press any key to continue.



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Selecting a startup device

If your computer does not start up (boot) from a device such as the CD-ROM,diskette, or hard disk as expected, use one of the following procedures to select astartup device.

Selecting a temporary startup deviceUse this procedure to startup from any boot device.

Note: Not all CDs, hard disks, and diskettes are startable (bootable).

1. Turn off your computer.

2. Press and hold the F12 key then turn on the computer. When the StartupDevice Menu (Boot Menu) appears, release the F12 key.

Note: If you are using a USB keyboard and the Startup Device Menu does notdisplay using this method, repeatedly press and release the F12 keyrather than leaving it pressed when turning on the computer.

3. Select the desired startup device from the Startup Device Menu and press Enter

to begin.Note: Selecting a startup device from the Startup Device (Boot) menu does not

permanently change the startup sequence.

Changing the startup device sequenceTo view or change the primary or automatic power-on startup sequence, do thefollowing:


2. SelectAdvanced BIOS features.

3. Select the sequence of devices for the First Boot Device, the Second Boot

Device, and the Third Boot Device.4. Press Esc to return to the Setup Utility program menu.

5. SelectSave & Exit Setup.

If you have changed these settings and want to return to the default settings, press(N) when the Save and Exit dialog box is displayed.

Exiting from the Setup Utility program

When you finish viewing or changing settings, press Esc to return to the SetupUtility program menu (you might have to press Esc several times). If you want tosave the new settings, selectSave & Exit Setupbefore you exit. Otherwise, your

changes will not be saved.

Chapter 6. Using the Setup Utility 53


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Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The mostlikely cause is listed first. Always begin withChapter 4, General Checkout, on

page 41.This index can also be used to help you decide which FRUs to haveavailable when servicing a computer. If you are unable to correct the problemusing this index, go toUndetermined problems on page 82.

Notes:

v If you have both an error message and an incorrect audio response, diagnose the errormessage first.

v If you cannot run the diagnostic tests or you get a diagnostic error code when running atest, but did receive a POST error message, diagnose the POST error message first.

v If you did not receive any error message, look for a description of your error symptomsin the first part of this index.

v For types 8290, 8291, 8292, 8463, 8464, 8465, 9214, 9215, and 9216 only: make sure that

the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have thefollowing causes.

Error FRU/Action

The start-up drive is not in the bootsequence in configuration.

Check the configuration and ensure thestart-up drive is in the boot sequence.

No operating system installed on the bootdrive.

Install an operating system on the bootdrive.

The boot sector on the start-up drive iscorrupted.

The drive must be formatted, do thefollowing:

1. Attempt to back-up the data on thefailing hard disk drive.

2. Using the operating systems programs,format the hard disk drive.

The drive is defective. Replace the hard disk drive.

Power Supply Problems

If you suspect a power problem, use the following procedures.

Check/Verify FRU/Action

Check the following for proper installation.

v Power Cord

v On/Off Switch connector

v On/Off Switch Power Supply connector

v System Board Power Supply connectors

v Microprocessor(s) connection

Reseat connectors

Check the power cord for continuity. Power Cord



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Check/Verify FRU/Action

Check the power-on switch for continuity. Power-on Switch



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Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. SeeRunning tests on page 46for the specific type for information about theDiagnostic programs.

In the following index,Xcan represent any number.

Diagnostic Error Code FRU/Action

000-000-XXXBIOS Test Passed

No action

000-002-XXXBIOS Timeout

1. Flash the system. SeeFlash updateprocedures on page 606

2. System board

000-024-XXXBIOS Addressing test failure


2. System board

000-025-XXX

BIOS Checksum Value error

1. Flash the system. SeeFlash update

procedures on page 6062. System board

000-026-XXXFLASH data error


2. System board

000-027-XXXBIOS Configuration/Setup error

1. Run Setup


3. System board

000-034-XXXBIOS Buffer Allocation failure

1. Reboot the system


3. Run memory test

4. System board

000-035-XXXBIOS Reset Condition detected


2. System board

000-036-XXXBIOS Register error


2. System board

000-038-XXX

BIOS Extension failure

1. Flash the system. SeeFlash update

procedures on page 6062. Adapter card

3. System board

000-039-XXXBIOS DMI data error


2. System board

000-195-XXXBIOS Test aborted by user

Information onlyRe-start the test, if necessary

Chapter 7. Symptom-to-FRU Index 57


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000-196-XXXBIOS test halt, error threshold exceeded

1. Press F3 to review the log file

2. Re-start the test to reset the log file

000-197-XXXBIOS test warning

1. Make sure the component that is calledout is connected and/or enabled. SeeChapter 6, Using the Setup Utility, onpage 51

2. Re-run test

3. Replace the component that is called outin warning statement

4. Replace the component under test

000-198-XXXBIOS test aborted

1. Make sure the component that is calledout is connected and/or enabled. SeeChapter 6, Using the Setup Utility, onpage 51

2. Flash the system and retest. SeeFlashupdate procedures on page 606

3. Go toUndetermined problems on page82

000-199-XXXBIOS test failed, cause unknown

1. Go toUndetermined problems on page82

2. Flash the system and re-test

3. Replace component under function test

000-250-XXXBIOS APM failure


2. System board

000-270-XXXBIOS ACPI failure


2. System board001-000-XXXSystem Test Passed

No action

001-00X-XXXSystem Error

System board

001-01X-XXXSystem Error

System board

001-024-XXXSystem Addressing test failure

System board

001-025-XXXSystem Checksum Value error


2. System board001-026-XXXSystem FLASH data error


2. System board

001-027-XXXSystem Configuration/Setup error

1. Run Setup


3. System board



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001-032-XXXSystem Device Controller failure

System board

001-034-XXXSystem Device Buffer Allocation failure

1. Reboot the system


3. Run memory test

4. System board

001-035-XXXSystem Device Reset condition detected

System board

001-036-XXXSyste

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