planning for the 2004-05 influenza vaccination season: a communication … · 2012-04-13 · and...

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Planning for the 2004-05 Influenza Vaccination Season: A Communication Situation Analysis Glen Nowak, Ph.D. Associate Director for Communications National Immunization Program

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Page 1: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Pla

nn

ing f

or

the

2004-0

5 I

nfl

uen

za

Vacc

inati

on

Sea

son

:

A C

om

mu

nic

ati

on

Sit

uati

on

An

aly

sis

Gle

n N

ow

ak, P

h.D

.

Ass

oci

ate

Dir

ecto

r fo

r C

om

mu

nic

atio

ns

Nat

ion

al I

mm

un

izat

ion

Pro

gra

m

Page 2: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Ov

erv

iew

•M

y g

oal

•A

Qu

iz

•A

Bri

ef 2

00

3-0

4 C

om

mu

nic

atio

ns

Rev

iew

•T

he

com

mu

nic

atio

ns

reci

pe

for

succ

ess

•2

00

4-0

5 C

om

mu

nic

atio

n P

lan

s:

A B

rief

Ov

erv

iew

Page 3: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

My

Go

al

To

bro

aden

un

der

stan

din

g a

nd

th

ink

ing

ab

ou

t in

flu

enza

vac

cin

atio

n

com

mu

nic

atio

n–

esp

ecia

lly

wh

en i

t co

mes

to

gre

atly

in

crea

sin

g c

ov

erag

e.

Page 4: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Qu

iz Q

ues

tion

1

•A

pri

l 7, 2004 w

as W

orl

d H

ealt

h D

ay. W

hat

was

the

them

e or

focu

s of

this

yea

r’s

even

t?

•H

ow

man

y p

eople

in t

he

U.S

. ar

e kil

led a

nnual

ly

by t

he

thin

g t

hat

was

focu

sed o

n i

n t

his

yea

r’s

even

t?

Page 5: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

An

swer

: R

oa

d T

raff

ic S

afe

ty

•In

the

U.S

. al

one,

40,0

00 p

eople

are

kil

led i

n r

oad

traf

fic

cras

hes

and a

noth

er 4

.5 m

illi

on a

re i

nju

red

each

yea

r.

•R

oad

tra

ffic

inju

ries

are

the

lead

ing c

ause

of

dea

th

for

Am

eric

ans

bet

wee

n 4

and 3

3 y

ears

of

age.

Page 6: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Qu

iz Q

ues

tion

2

“It

stri

kes

2 m

illi

on A

mer

ican

s ea

ch y

ear.

A

nd

com

pli

cati

ons

from

this

kil

l up t

o 2

00,0

00 p

eople

a yea

r--

more

peo

ple

than

bre

ast

cance

r, c

ar

cras

hes

, an

d A

IDS

com

bin

ed. T

he

good n

ews

is,

in m

ost

cas

es, th

is c

an b

e pre

ven

ted.”

What

is

it t

hat

cau

ses

this

har

m?

Page 7: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and
Page 8: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Qu

iz Q

ues

tion

3

TR

UE

or

FA

LS

E?

“When

it

com

es t

o t

he

185 m

illi

on p

eople

that

we

reco

mm

end r

ecei

ve

an a

nnual

infl

uen

za

vac

cinat

ion, th

ey a

re a

ll p

rett

y a

like

when

it

com

es

to t

hei

r in

fluen

za v

acci

nat

ion-r

elat

ion k

now

ledge,

bel

iefs

, an

d i

nte

nti

ons.

Page 9: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

FA

LS

E

•S

o h

ow

do

th

ey d

iffe

r?

•H

ow

sh

ou

ld w

e ch

arac

teri

ze/s

egm

ent

dif

fere

nt

peo

ple

in

to d

iffe

ren

t g

rou

ps

to

faci

lita

te:

a) i

den

tify

ing

in

tere

st o

r co

nce

rns

reg

ard

ing

in

flu

enza

vac

cin

atio

n;

b)

dev

elo

pin

g e

ffec

tiv

e m

essa

ges

an

d

mat

eria

ls,

and

c)

reac

hin

g t

hem

wit

h t

ho

se

mes

sag

es a

nd

mat

eria

ls?

Page 10: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

20

03

-20

04

Flu

Sea

son

:

A C

om

mu

nic

ati

on

Rev

iew

Page 11: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

2003-0

4 L

ogo a

nd

Slo

gan

Page 12: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Po

ste

rs

for

the P

ub

lic

Page 13: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Fly

ers

Page 14: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

He

alt

h C

are

Pro

vid

er

Ma

teri

als

Page 15: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

20

03

-04

Flu

Se

as

on

: K

ey

Tim

e P

oin

ts

Sep

tem

ber

Oct

ob

erN

ove

mb

erD

ecem

ber

Jan

uar

y

2003

NF

ID P

ress

C

on

fere

nce

at D

.C.

Pre

ss C

lub

(Sep

t. 2

3)

Init

ial r

epo

rts

of

flu

act

ivit

y an

d d

rift

ed

A(H

3N2)

viru

s

Flu

act

ivit

y co

nti

nu

es t

o

incr

ease

, alo

ng

w

ith

sen

se

Fu

jian

stra

in is

ca

usi

ng

mo

re

seve

re il

lnes

s

Init

ial r

epo

rts

of

ped

iatr

ic d

eath

sMo

re r

epo

rts

of

ped

iatr

ic d

eath

s

“Wo

rst

Flu

Sea

son

in

30 y

ears

” p

red

icte

d

Imm

un

izat

ion

effo

rts

still

go

ing

str

on

g

CD

C le

arn

s al

l do

ses

of

inac

tiva

ted

vac

cin

e ar

e

will

so

on

be

dis

trib

ute

d

(Dec

. 3)

Mo

st o

f U

.S.

has

wid

esp

read

flu

act

ivit

y

CD

C m

ater

ials

d

istr

ibu

ted

to

va

riet

y o

f p

artn

ers

Nat

ion

al A

du

lt

Imm

un

izat

ion

Wee

k (1

2-19

)

Page 16: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Th

e Im

med

iate

(an

d u

ltim

ate

ly p

red

om

inan

t

pre

ven

tio

n)

Mes

sag

es (

Sep

t. 2

1-2

8)

Me

ssa

ge

Fre

qu

en

cy

Docto

rs r

ecom

mend/u

rge flu

shot

28

5

Flu

kill

s 3

6,0

00 p

er

year

22

1

There

will

be p

lenty

of vaccin

e this

year

17

7

This

co

uld

be a

bad/s

erious flu

year

17

4

Flu

Mis

t availa

bili

ty

17

3

Flu

va

ccin

e b

est defe

nse a

gain

st flu

14

9

Flu

va

ccin

e p

revents

dis

ease

13

5

Oct/N

ov/D

ec is b

est tim

e to g

et vaccin

e

11

7

Flu

va

ccin

e a

rriv

ed/a

va

ilable

1

14

Now

is g

ood tim

e to g

et flu v

accin

e1

06

(n=

1056)

Page 17: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Ou

tbre

ak/D

isease W

idesp

read

0

50

100

150Oct. 5-11

Oct. 12-18

Oct. 19-25

Oct. 26-Nov. 1

Nov. 2-8

Nov. 9-15

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Dec.28-Jan. 3

Jan. 4-10

Jan. 11-17

Fre

quency

Da

ily n

ew

sp

ap

er

sto

rie

s

Page 18: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Co

uld

be a

bad

/seri

ou

s f

lu s

easo

n

0

50

100

150

Sept. 27- 27

Sep. 28-Oct. 4

Oct. 5-11

Oct. 12-18

Oct. 19-25

Nov. 2-8

Nov. 9-15

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Dec.28-Jan. 3

Mayo C

linic

Pre

ss R

ele

ase

fea

turin

g a

pre

dic

tio

n fro

m D

r.

Gre

g P

ola

nd

Fre

quency

Da

ily n

ew

sp

ap

er

sto

rie

s

Page 19: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Vaccin

e d

oes n

ot

have t

he s

am

e

vir

al str

ain

as c

ircu

lati

ng

flu

vir

us

0

10

20

30

40

Sept. 27- 27

Oct. 5-11

Nov. 9-15

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Dec. 21-Dec.27

Dec.28-Jan. 3

Jan. 4-10

Jan. 11-17

Feb. 8-14

Feb. 15-21

Feb. 1-7

Mar. 14-20

Fre

quency

Fre

qu

en

cy

Page 20: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Ch

ild

death

rep

ort

ed

fro

m F

lu

0

30

60

90

120Nov. 30-

Dec. 6

Dec. 7-13

Dec.14-20

Dec. 21-

Dec.27

Dec.28-Jan.

3

Jan. 4-10

Jan. 11-17

Jan. 18-24

Jan. 25-31

Fre

quency

ne

wsp

rd

Page 21: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Ad

ult

/eld

erl

y d

eath

rep

ort

ed

fro

m F

lu

0

10

20

30Dec. 7-13

Dec.14-20

Dec. 21-

Dec.27

Dec.28-Jan.

3

Jan. 4-10

Jan. 11-17

Jan. 18-24

Jan. 25-31

Feb. 1-7

Fre

quency

ne

wsp

rd

Page 22: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Flu

kills

36,0

00 p

eo

ple

per

year

0

100

200

June 15-21

Sept. 21- 27

Sep. 28-Oct. 4

Oct. 5-11

Oct. 12-18

Oct. 19-25

Oct. 26-Nov. 1

Nov. 2-8

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Feb. 22-28

Fre

quency

new

spr

Page 23: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

Nu

mb

er

of

Infl

uen

za S

tori

es b

y W

eek

0

40

0

80

0

12

00

June

July

August

Septembe

October

November

December

January

February

March

Fre

qu

en

cy

Page 24: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Gett

ing

Read

y f

or

2004-2

005:

Lesso

ns (

Re-)

Learn

ed

[In

clu

din

g t

he S

even

-Ste

p R

ecip

e f

or

Gen

era

tin

g In

tere

st

in,

an

d D

em

an

d f

or,

Flu

(or

an

y o

ther)

Vaccin

ati

on

]

Page 25: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Th

ree

Lik

ely P

op

ula

tion

Seg

men

ts

•P

eop

le w

ho r

ou

tin

ely r

ecei

ve

an

an

nu

al

infl

uen

za

vacc

inati

on

, in

clu

din

g t

hose

we

reco

mm

end

do s

o

–P

rim

aril

y 6

5 y

ears

old

and o

lder

–P

rim

aril

y g

et v

acci

nat

ed i

n S

ept-

Novem

ber

•P

eop

le w

ho s

om

etim

es r

ecei

ve

an

an

nu

al

infl

uen

za

vacc

inati

on

, in

clu

din

g t

hose

we

reco

mm

end

do s

o

–In

tere

st i

s oft

en c

onti

ngen

t on p

erce

pti

ons

of

sever

ity o

f th

e st

rain

, li

kel

iho

od

th

ey o

r so

meo

ne

they

know

wil

l co

ntr

act

it

–A

pp

ear

to g

et v

acci

nat

ed l

ater

(N

ov

emb

er, ea

rly

Dec

emb

er)

•P

eop

le w

ho c

hoo

se n

ot

to g

et a

n i

nfl

uen

za v

acc

inati

on

, in

clu

din

g t

ho

se w

e re

com

men

d d

o s

o:

–In

ver

sely

rel

ated

to a

ge

(e.g

., m

ost

lik

ely 1

8-4

9)

–A

mong o

lder

peo

ple

, oft

en b

ased

on a

fir

mly

hel

d b

elie

f/co

nvic

tion

Page 26: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Man

y P

eop

le D

on

’t G

et a

n a

nn

ual

Infl

uen

za V

acc

inati

on

•O

ver

all,

35%

(of

1,0

01 s

urv

eyed

) sa

id t

hey

got

or

pla

nned

to g

eta

flu v

acci

ne,

whil

e 65%

did

not

(AP

/Ipso

ssu

rvey

)

•40%

of

resp

onden

ts a

ge

50-6

4 s

aid t

hey

had

rec

eived

a f

lu

vac

cinat

ion i

n p

ast

thre

e m

onth

s (H

arvar

d)

•A

bout

47%

wit

h c

hro

nic

ill

nes

ses

did

not

get

a f

lu v

acci

nat

ion

(Har

var

d)

•S

even

in 1

0 p

aren

ts s

aid t

hey

did

not

hav

e th

eir

chil

dre

n

vac

cinat

ed (

AP

/Ipso

s)

•78%

of

par

ents

of

chil

dre

n 6

-23 m

onth

s had

not

had

thei

r ch

ild

vac

cinat

ed, th

ough 7

4%

sai

d t

hey

wer

e aw

are

of

the

reco

mm

endat

ion (

Har

var

d).

Page 27: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

“R

ecip

e” th

at

Fo

ster

s H

igh

er I

nte

rest

an

d

an

d D

ema

nd

fo

r In

flu

enza

Va

ccin

e (1

)

1.

Infl

uen

za’s

arr

ival

coin

cides

wit

h i

mm

uniz

atio

n

“sea

son”

(i.e

., w

hen

peo

ple

can

tak

e ac

tion)

2.

Dom

inan

t st

rain

and/o

r in

itia

l ca

ses

of

dis

ease

are

:

–A

ssoci

ated

wit

h s

ever

e il

lnes

s an

d/o

r outc

om

es

–O

ccur

among p

eople

for

whom

infl

uen

za i

s not

gen

eral

ly

per

ceiv

ed t

o c

ause

ser

ious

com

pli

cati

ons

(e.g

., c

hil

dre

n,

hea

lthy a

dult

s, h

ealt

hy s

enio

rs)

–In

cit

ies

and c

om

munit

ies

wit

h s

ignif

ican

t m

edia

outl

ets

(e.g

., d

aily

new

spap

ers,

maj

or

TV

sta

tions)

Page 28: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

“R

ecip

e” t

hat

Fo

ste

rs In

flu

en

za

Vaccin

e In

tere

st

an

d D

em

an

d (

2)

3.

Med

ical

exper

ts a

nd p

ubli

c hea

lth a

uth

ori

ties

publi

cly (

e.g., v

ia m

edia

) st

ate

conce

rn a

nd

alar

m (

and p

redic

t dir

e outc

om

es)–

and u

rge

infl

uen

za v

acci

nat

ion.

4.

The

com

bin

atio

n o

f ‘2

’ an

d ‘

3’

resu

lt i

n:

A.

Sig

nif

ican

t m

edia

inte

rest

and a

tten

tion

B.

Fra

min

g o

f th

e fl

u s

easo

n i

n t

erm

s th

at m

oti

vat

e

beh

avio

r (e

.g., a

s “v

ery s

ever

e,”

“more

sev

ere

than

last

or

pas

t yea

rs,”

“dea

dly

”)

Page 29: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

“R

ecip

e” t

hat

Fo

ste

rs In

flu

en

za

Vaccin

e In

tere

st

an

d D

em

an

d (

3)

5.

Conti

nued

rep

ort

s (e

.g., f

rom

hea

lth o

ffic

ials

and m

edia

) th

at

infl

uen

za i

s ca

usi

ng s

ever

e il

lnes

s an

d/o

r af

fect

ing l

ots

of

peo

ple

–hel

pin

g f

ost

er t

he

per

cepti

on t

hat

man

y p

eople

are

susc

epti

ble

to a

bad

cas

e of

infl

uen

za.

6.

Vis

ible

/tan

gib

le e

xam

ple

s of

the

seri

ousn

ess

of

the

illn

ess

(e.g

., p

ictu

res

of

chil

dre

n, fa

mil

ies

of

those

aff

ecte

d c

om

ing

forw

ard)

and

peo

ple

get

ting v

acci

nat

ed (

the

firs

t to

moti

vat

e,

the

latt

er t

o r

einfo

rce)

7.

Ref

eren

ces

to, an

d d

iscu

ssio

ns,

of

pan

dem

ic i

nfl

uen

za–

along w

ith c

onti

nued

ref

eren

ce t

o t

he

import

ance

of

vac

cinat

ion.

Page 30: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Imp

lic

ati

on

s o

f “R

ec

ipe

•A

lar

ge

com

ponen

t of

consu

mer

dem

and f

or

flu v

acci

nat

ion i

s

conti

ngen

t upon t

hin

gs

we

can’t

contr

ol

(e.g

., t

imin

g, se

ver

ity,

exte

nt,

dura

tion o

f th

e dis

ease

and r

esult

ing i

llnes

s).

•V

acci

nat

ion d

eman

d, par

ticu

larl

y a

mong p

eople

who d

on’t

routi

nel

y r

ecei

ve

an a

nnual

infl

uen

za v

acci

nat

ion, is

rel

ated

to

hei

ghte

ned

conce

rn, an

xie

ty, an

d w

orr

y. F

or

exam

ple

:

–A

per

cepti

on o

r se

nse

that

man

y p

eople

are

fal

ling i

ll;

–A

per

cepti

on o

r se

nse

that

man

y p

eople

are

exper

ienci

ng b

ad

illn

ess;

–A

per

cepti

on o

r se

nse

of

vuln

erab

ilit

y t

o c

ontr

acti

ng a

nd

exper

ienci

ng b

ad i

llnes

s.

Page 31: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Infl

uen

za I

mm

un

izati

on

Co

mm

un

icati

on

Ch

all

eng

es (

1)

•T

he

easi

est

peo

ple

to e

ffec

tivel

y c

om

munic

ate

wit

h a

re i

n

Seg

men

t 1, but

they

alr

eady c

onvin

ced a

bout

the

val

ue

and

ben

efit

s of

annual

infl

uen

za v

acci

nat

ion.

•P

ersu

adin

g p

eople

in S

egm

ents

2 a

nd 3

to c

han

ge

beh

avio

r is

quit

e ch

alle

ngin

g –

e.g., t

hey

are

more

skep

tica

l ab

out

infl

uen

za c

onse

quen

ces,

vac

cinat

ion n

eed a

nd b

enef

its,

ef

fect

iven

ess

of

infl

uen

za v

acci

ne,

etc

. an

d o

ften

hold

thei

r bel

iefs

quit

e fi

rmly

.

•A

chie

vin

g a

nd m

ainta

inin

g p

ubli

c an

d m

edia

inte

rest

in t

he

6th

or

7th

lead

ing c

ause

of

dea

th

•E

ffec

tivel

y a

ddre

ssin

g p

aren

t co

nce

rns

about

a) t

he

num

ber

and t

imin

g o

f vac

cinat

ions

and b

) th

imer

osa

l

Page 32: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Infl

uen

za I

mm

un

izati

on

Co

mm

un

icati

on

Ch

all

eng

es (

2)

•S

om

e co

mponen

t of

succ

ess

(i.e

., h

igher

dem

and

for

infl

uen

za v

acci

ne)

ste

ms

from

med

ia s

tori

es

and i

nfo

rmat

ion t

hat

cre

ate

moti

vat

ing (

i.e.

, hig

h)

level

s of

conce

rn a

nd a

nxie

ty a

bout

infl

uen

za.

•In

duci

ng w

orr

y, ra

ised

anxie

ty, an

d c

once

rn i

n

peo

ple

bri

ngs

fort

h a

num

ber

of

issu

es a

nd

pre

sents

man

y d

ilem

mas

for

hea

lth c

are

pro

fess

ional

s.

Page 33: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

An

d c

an

lea

ve

you

sea

rch

ing

for

the

“H

oly

Gra

il” o

f H

ealt

h C

om

mu

nic

ati

on

(La

na

rda

nd

Sa

nd

ma

n,

20

04

)

The

bel

ief

that

you c

an i

nfo

rm a

nd w

arn p

eople

, an

d g

et t

hem

to t

ake

appro

pri

ate

acti

ons

or

pre

cauti

ons

wit

h r

espec

t to

a h

ealt

h t

hre

at o

r ri

sk

wit

hout

actu

ally

mak

ing t

hem

anxio

us

or

conce

rned

. (R

emem

ber

the

quiz

?)

This

is

not

poss

ible

. R

ather

. . .

“T

his

is

like

bre

aki

ng u

p w

ith y

our

boyf

rien

d

wit

hout

hurt

ing h

is f

eeli

ngs.

It

can’t

be

done.

Page 34: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Infl

uen

za I

mm

un

izati

on

Co

mm

un

icati

on

Ch

all

eng

es (

3)

•It

’s h

ard t

o c

reat

e m

oti

vat

ing l

evel

s of

conce

rn a

nd

anxie

ty a

bout

infl

uen

za--

and t

hus

inte

rest

in

infl

uen

za v

acci

nat

ion--

when

:

–dis

ease

sev

erit

y a

nd i

mpac

t ar

e in

lin

e w

ith

peo

ple

’s/m

edia

expec

tati

ons

–P

erce

ived

or

actu

al v

acci

ne

effe

ctiv

enes

s does

n’t

mee

t

the

expec

tati

ons

or

stan

dar

ds

of

those

for

whom

vac

cinat

ion i

s re

com

men

ded

(fo

rtunat

ely, ev

iden

ce o

f

effe

ctiv

enes

s hel

ps)

Page 35: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

CD

C’s

Nex

t C

om

mu

nic

ati

on

Ste

ps

•F

inal

ize

com

munic

atio

n “

less

ons

lear

ned

” fr

om

2003-0

4

•D

evel

op a

nd i

mple

men

t 2004 s

urv

ey a

nd f

ocu

s gro

up

com

munic

atio

n r

esea

rch p

lan (

e.g., 5

0-6

4 y

ear

old

s,

par

ents

)

•U

pdat

e/re

vis

e 2003-0

4 m

ater

ials

, in

cludin

g e

val

uat

ion o

f pro

vid

er r

esourc

e kit

•C

onti

nue

to p

ut

a fa

ce o

n i

nfl

uen

za t

hro

ugh t

he

use

of

a w

ide

arra

y o

f fa

ces

and p

eople

•D

evel

op c

om

pre

hen

sive

2004-0

5 i

nfl

uen

za c

om

munic

atio

n

pla

n a

nd t

imet

able

Page 36: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

We

wel

com

e, n

eed

, a

nd

rel

y u

po

n

yo

ur

inv

olv

emen

t in

in

flu

enza

va

ccin

ati

on

co

mm

un

ica

tio

n e

ffo

rts

•C

on

tact

Kar

i S

apsi

s, N

IP O

C’s

infl

uen

za

imm

un

izat

ion

cam

pai

gn

pro

ject

man

ager

(e.g

., v

ia e

-mai

l, k

sap

sis@

cdc.

go

v)

Page 37: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Ad

dit

ion

al

Sli

de

s

Page 38: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Pre

pari

ng f

or

the

2004-2

005

Infl

uen

za S

easo

n:

Rec

ent

Su

rvey

Fin

din

gs

that

Nee

d t

o

be

tak

en i

nto

Acc

ou

nt

Page 39: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Rec

ent

Infl

uen

za V

acc

inati

on

Su

rvey

s

•H

ealt

hst

yle

span

el s

urv

ey, Ju

ne

2003,

•R

oper

AS

W/N

FID

tel

ephone

surv

ey, S

ept.

26-2

8,

•H

ealt

hst

yle

sR

econta

ctpan

el s

urv

ey, O

ctober

, n=

4,3

68

•A

ssoci

ated

Pre

ss-I

pso

sP

oll

, D

ec. 15-1

7, n=

1001

•H

arvar

d t

elep

hone

surv

ey #

1, D

ec. 12-1

6, n=

1,0

37

•H

arvar

d t

elep

hone

surv

ey #

2, D

ec. 17-2

1, n=

1,0

46

•H

arri

s In

tera

ctiv

e /

Wal

l S

tree

t Jo

urn

al o

nli

ne

surv

eys:

–D

ecem

ber

18

-22

, 2

00

3, n

=1

,79

2

–Ja

n. 6

-8, 2

00

4, n

=2

,37

8

Page 40: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Mo

st p

eop

le 6

5 a

nd

old

er g

et o

r a

re

incl

ined

to

get

an

in

flu

enza

vacc

inati

on

. . .

•82%

of

those

65 a

nd o

lder

sai

d t

hey

get

a v

acci

nat

ion (

vs.

5

6%

or

less

for

oth

er a

ge

gro

ups)

(R

oper

/NF

ID)

•85%

of

peo

ple

65 a

nd o

lder

had

bee

n v

acci

nat

ed (

46%

) or

pla

nned

to g

et v

acci

nat

ed (

39%

) (H

ealt

hS

tyle

s)

•P

eople

65 a

nd o

lder

wer

e m

ost

lik

ely t

o h

ave

rece

ived

an

infl

uen

za v

acci

nat

ion t

his

fal

l (7

5%

), v

s. 4

4%

of

peo

ple

b

etw

een 5

0 a

nd 6

4. (A

P/I

pso

sS

urv

ey)

•71%

of

peo

ple

65 a

nd o

lder

indic

ated

they

hav

e re

ceiv

ed a

fl

u s

hot

this

sea

son (

Har

var

d s

urv

ey)

(No

te:

No

ne

of

the

surv

eys

incl

ud

ed s

enio

r ci

tize

ns

liv

ing

in

nu

rsin

g

hom

es o

r oth

er c

are

faci

liti

es)

Page 41: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Mo

st p

eop

le b

elie

ve

they

are

wel

l in

form

ed

ab

ou

t in

flu

enza

an

d f

lu v

acc

inati

on

. . .

•A

Ro

per

/NF

ID n

ati

on

al

surv

ey f

ou

nd

:

–84%

sai

d t

hey

wer

e aw

are

that

flu

can

be

pre

ven

ted b

y v

acci

nat

ion

–9

4%

wer

e aw

are

that

flu

can

lea

d t

o h

osp

ital

izat

ion a

nd p

oss

ibly

dea

th

–7

7%

wer

e aw

are

that

hea

lthy p

eople

nee

d t

o g

et a

flu

vac

cinat

ion

–7

5%

wer

e aw

are

that

Dec

emb

er w

as n

ot

too

lat

e to

get

a f

lu v

acci

nat

ion

•M

ost

res

pon

den

ts i

n O

ctob

er 2

003 H

ealt

hst

yle

ssu

rvey

said

th

ey w

ere

“w

ell

info

rmed

” a

bou

t:

–W

ho

sh

ou

ld r

ecei

ve

an a

nn

ual

flu

vac

cin

atio

n (

68

%)

–A

bo

ut

the

vac

cine’

s ben

efit

s an

d r

isks

(62%

)

Page 42: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Esp

ecia

lly

peo

ple

65

yea

rs o

ld a

nd

old

er. . .

•87%

of

peo

ple

65 a

nd o

lder

sai

d t

hey

wer

e “w

ell

info

rmed

about

who s

hould

rec

eive

a fl

u v

acci

nat

ion, w

ith 8

4%

say

ing

they

wer

e “w

ell

info

rmed

” ab

out

the

vac

cine’

s ben

efit

s an

d

risk

s (H

ealt

hS

tyle

s)

•93%

of

resp

onden

ts 6

5 a

nd o

lder

in H

arvar

d s

urv

ey i

ndic

ated

that

the

“CD

C h

ighly

rec

om

men

ds

Adult

s 65 a

nd o

lder

” get

the

flu v

acci

ne

(Note

: 75%

of

the

resp

onden

ts 5

0-6

4 w

ere

awar

e of

the

reco

mm

endat

ion f

or

Adult

s 50-6

4).

•76%

of

resp

onden

ts 6

5 a

nd o

lder

sai

d t

hey

had

rec

entl

y r

ead o

r

hea

rd s

om

ethin

g a

bout

flu s

hots

or

vac

cine

in t

he

med

ia

rece

ntl

y (

Hea

lthS

tyle

s)

Page 43: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Most

Peo

ple

Bel

ieve

Infl

uen

za

is a

Lik

ely H

ealt

h T

hre

at

•M

any (

42%

) bel

ieved

that

som

eone

in t

hei

r house

hold

would

cat

ch t

he

flu t

his

win

ter

(Roper

/NF

ID).

•M

ost

(81%

) p

erce

ived

SA

RS

to b

e a

seri

ous

illn

ess,

but

nea

rly h

alf

(46%

) sa

id i

t w

as n

ot

as s

erio

us

as o

ther

s

vir

use

s li

ke

the

flu. (R

oper

/NF

ID)

•O

ver

all,

62%

of

resp

onden

ts w

ere

conce

rned

that

they

or

a

fam

ily m

ember

would

get

the

flu i

n t

he

nex

t th

ree

month

s

(and a

bout

19%

indic

ated

hav

ing t

he

flu i

n t

he

pas

t 12

month

s). (H

ealt

hS

tyle

s)

Page 44: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Mo

st p

eop

le w

ho

ch

oo

se n

ot

to g

et a

flu

va

ccin

ati

on

ha

ve

mo

re t

ha

n o

ne

rea

son

(H

ealt

hS

tyle

sF

all

Su

rvey

)

•26%

sai

d t

hey

did

not

nee

d a

flu

shot

•24%

cit

ed c

once

rns

about

alle

rgic

or

oth

er r

eact

ions

•23%

sai

d n

o h

ealt

h p

rofe

ssio

nal

had

rec

om

men

ded

•22%

sai

d t

hey

did

not

bel

ieve

they

wer

e li

kel

y t

o g

et t

he

flu

•18%

sai

d t

hey

did

not

thin

k t

he

illn

ess

cause

d b

y f

lu w

as

seri

ous

enough t

o g

et v

acci

nat

ed

•15%

sai

d t

hey

did

not

bel

ieve

the

flu v

acci

ne

was

eff

ecti

ve

•9%

sai

d t

hey

wer

e not

know

if

they

nee

ded

it

Page 45: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Hea

lth

Seg

men

ts:

Peo

ple

40

an

d o

lder

(Morg

an

an

d L

evy, 2002)

•“P

roact

ives

”(3

3%

/39%

) –

work

to s

tay h

ealt

hy, usi

ng h

ealt

h

info

rmat

ion, tr

ust

in d

oct

ors

, co

nvin

ced t

hat

dru

gs

wil

l hav

e posi

tive

effe

ct

•“

Fait

hfu

l P

ati

ents

”(2

6%

/21%

) –

no

t d

oin

g w

hat

th

ey s

ho

uld

,

lack

foll

ow

thro

ugh, tr

ust

doct

ors

and m

edic

ines

, pre

fer

spec

iali

sts

•“

Op

tim

ists

”(2

0%

/21%

) –

bel

ieve

they

are

in g

ood h

ealt

h, av

oid

med

icin

es, ex

erci

se, fa

tali

stic

wit

h r

espec

t to

bad

hea

lth o

utc

om

es,

trust

physi

cian

s

•“

Dis

illu

sion

ed”

(21%

20%

) –

gre

ates

t co

nce

rn i

s la

ck o

f

adeq

uat

e hea

lth i

nsu

rance

, fe

el a

lien

ated

fro

m p

hysi

cian

s, o

ften

lack

easy

acc

ess

to h

ealt

hca

re, co

nce

rned

about

side

effe

cts

and a

dver

se

reac

tions

Page 46: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Hea

din

g i

nto

2004-2

005, w

e le

ave

beh

ind

. . .

•“P

ast

Sea

son's

Flu

Wors

t in

4 Y

ears

” (W

ashin

gto

n P

ost

,

Apri

l 9)

•“C

DC

: F

lu S

easo

n n

ot

as b

ad a

s ex

pec

ted”

(Holl

and,

MI,

Sen

tinel

, A

pri

l 9)

•“F

luS

easo

n T

urn

s O

ut

to B

e F

airl

y T

ypic

al”

(Ass

oci

ated

Pre

ss, A

pri

l 9)

•“C

DC

: U

.S.

Flu

Sea

son T

ypic

al”

(Atl

anta

Journ

al

Const

ituti

on, A

pri

l 9)

•“F

lu S

easo

n w

as T

ypic

al”

(To

pek

a C

apit

al W

orl

d, A

pri

l 9

)

Page 47: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Com

mu

nic

ati

on

Pla

nn

ing G

oals

•T

o c

reat

e a

com

mon u

nder

stan

din

g o

f th

e

com

munic

atio

n i

ssues

and c

hal

lenges

fac

ing u

s.

•T

o i

ncr

ease

the

level

of

“sophis

tica

tion”

and

crit

ical

thin

kin

g u

sed t

o f

orm

ula

te c

om

munic

atio

n

pla

ns

and a

ctiv

itie

s w

ith r

espec

t to

infl

uen

za

vac

cinat

ion –

per

suadin

g p

eople

to c

hange

beh

avi

or

is u

suall

y hard

to d

o.

•T

o s

har

pen

and h

elp f

ocu

s th

e li

mit

ed r

esourc

es

we

hav

e to

do i

nfl

uen

za c

om

munic

atio

n.

Page 48: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Seaso

n 2

003-2

004

Co

vera

ge b

y M

ed

ia

New

sp

ap

er

Nati

on

al

3.3

7%

Wir

e S

erv

ices

11.7

4%

Tele

vis

ion

-

Lo

cal

11.1

9%

New

sp

ap

er-

Lo

cal

29.8

2%

Oth

er

18.9

4%

New

sp

ap

er-

Reg

ula

r

24.9

4%

Page 49: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Do

cto

rs r

eco

mm

en

d/u

rge f

lu s

ho

t

0

100

200

300

Sept. 27- 27

Sep. 28-Oct. 4

Oct. 5-11

Oct. 12-18

Oct. 19-25

Oct. 26-Nov. 1

Nov. 2-8

Nov. 9-15

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Dec.28-Jan. 3

Jan. 4-10

Jan. 11-17

Fre

quency

ne

wsp

r

Page 50: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Th

ere

will b

e p

len

ty o

f v

accin

e t

his

year

0

50

100

150

Sept. 27- 27

Sep. 28-

Oct. 4

Oct. 5-11

Oct. 12-18

Oct. 19-25

Oct. 26-

Nov. 1

Nov. 2-8

Nov. 9-15

Nov. 16-22

Nov. 30-

Dec. 6

Fre

quency

Fre

qu

en

cy

Page 51: Planning for the 2004-05 Influenza Vaccination Season: A Communication … · 2012-04-13 · And can leave you searching for the “Holy Grail” of Health Communication (Lanard and

Flu

Se

as

on

20

03

-20

04

New

s M

essag

e –

Flu

seaso

n a

rriv

ed

earl

y

0

20

40

60

80

Oct. 5-11

Oct. 12-18

Oct. 19-25

Oct. 26-Nov. 1

Nov. 2-8

Nov. 9-15

Nov. 16-22

Nov. 23-29

Nov. 30-Dec. 6

Dec. 7-13

Dec.14-20

Dec. 21-Dec.27

Dec.28-Jan. 3

Jan. 4-10

Jan. 11-17

Feb. 8-14

Feb. 22-28

Feb. 29-Mar. 6

Mar. 14-20

Mar. 14-20

Fre

quency

ne

wsp

rd