play time recipe book

play time

recipe bookWritten by Boosties for Boosties

2

MAKE THEIR DAY!

MAKE THEIR DAY!

This section is all

about customer

engagement!

It is filled with

games, activities and

ideas to ensure your

customers leave the

store feeling great!

MAKE THEIR DAY!

PICK A WINNER

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MAKE THEIR DAY CONTENTSPick A Winner.........................................................................................................4the 2 Magic Straw..................................................................................................5Rhyming Game..........................................................................................................6Where's Barry?.......................................................................................................7Can I Give You A Hand? (Or Two)...............................................................................8Heads Up................................................................................................................9On The Spot Roll Off!...............................................................................................11Five Photos For A Freebie!........................................................................................12Race Against Time...................................................................................................13The Dance Square..................................................................................................14Guess The Sample....................................................................................................15Straw Gambling......................................................................................................16The Shot Cups On A Group Date Conundrum..................................................................17Card Game............................................................................................................18Happy Song............................................................................................................19Shoot The Hoop For Double The Fruit..........................................................................20Toss To The Cup.....................................................................................................21Boost's Big 'Wheel A Deal'.......................................................................................22Guess The Song.......................................................................................................23Rock Off..............................................................................................................24Apple Guessing Game...............................................................................................25Unfreeze Me Please................................................................................................26Roll The Dice For Half The Price!.............................................................................27Stop, Drop And Roll...............................................................................................28Thanks Thursday!...................................................................................................29Imaginary Fishing.....................................................................................................30

PICK A WINNER

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MAKE THEIR DAY!

Objective: Provide customers with an opportunity to score a free drink or discount. This will create excitement amongst the team and customers!

You’ll Need:

1. 3 Boost Cups (ensure all three cups are the same size)2. A small ball e.g. Ping-Pong ball3. Free card / Call to Action card

The Steps:

1. Ask the customer if they would like to participate in a game to potentially win a free original-sized smoothie or Call to Action card.

2. If they say yes, take out three original-sized boost cups and the ping pong ball and place it under one of the cups.

3. Move the cups around really quickly to make it challenging for the customer to follow which cup has the ball underneath.

4. When you think you have shuffled the cups around enough, ask the customer to guess which cup is hiding the ball.

5. If they are correct, say “Congratulations” and offer them a free card / call to action card for next time.

Creators: Diana Jakobson, Chapel Street, VIC, Nicole Day. Glendale, NSW, Jaye Forbes, Lismore, NSW/QLD & Lauren Holmes, Rockingham, WA 2010

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THE 2 MAGIC STRAWSObjective: Engage, entertain & bedazzle customers.You’ll Need: 2 straws

The Steps:

1. First, hold a straw in each hand. The straw in the left hand is held horizontally, and the right hand straw is held vertically.

2. Form a cross with the straws such that the horizontal left hand straw is over the vertical right hand straw, holding both straws in place with the left hand:

to make

3. With your right hand fold the bottom of the vertical straw up over the hori-zontal straw and down again.

4. Still holding both straws in place with the left hand, fold the left of the hor-izontal straw right, around the vertical straw and then across so both ends of the horizontal straw are now together facing right, which you can now hold with your right hand:

5. Holding the straws in place with your right hand, clutch the top and bottom ends of the vertical straw together with your left hand such that you are now holding all ends of straws in both ends, like the handlebar of a bicycle. There should be a ridiculous knot looking thing in the middle (there isn’t a knot, really, it just looks like there is).

6. Put on a real show as you to try pull them apart. Hand it to the customer – it’s most effective with young children and high school girls – and ask them to see if they can do it for you.

7. Watch their face as it lights up with awe as they pull apart the straws, only to see them magically untangle and pass through each other.

Creator: Jak Nguyen, DFO Moorabbin, VIC 2010

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MAKE THEIR DAY!

RHYMING GAMEObjective: To engage customers, increase sales and return customers

You’ll Need:

1. A timer

2. Call to Action cards

The Steps:

1. At Register, take the customer’s order and then ask if they would like to play a rhyming game for a discount / offer for the next time they visit the store.

2. If they accept, they will need to think up a sentence that rhymes and includes the name of their drink and the words ‘Boost Juice’.

3. They need to perform their rhyme to the Boostie at Pour Up.

4. Every attempt deserves a Call to Action card!

Creator: Chloe Papasergio, Sorrento Quay WA 2010

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WHERE'S BARRY?Objective: A fun and interactive game for customers which will be sure to get them excited about our brand.

You’ll Need:

1. Small ‘Barry’ cups, toys or equivalent2. Another store in the shopping centre willing to participate in the game3. A list of clues4. Enthusiastic customers!

The Steps:

1. Speak with another store around the shopping centre or in the area that is willing to participate (ensure that all their employees know about the game).2. Give the participating store a handful of Barry toys (depending on the interest you get from the challenge you may need to run more over to the store throughout the day).3. Write out the clues; make sure they are cryptic and challenging but not impossible!4.Display information in the store about the game for all customers to see.• Barry is hiding in one of the stores located in the shopping centre or around the area of our store.• If you’re willing to take on the challenge we will give you a list of clues to find out where he could be.• If you have excellent detective skills and find where Barry is hidden, all you need to do is ask the store person for Barry, return him safely to Boost, and then you get your finders reward - a FREE Boost!5. Tell all customers about the challenge as they approach the register and ask them if they’d like to play the detective.6. If a customer is able to return the Barry Cup to Boost Juice, give them a free original sized drink.

Creator: Stephen Gallagher, Whitford City, WA 2010

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MAKE THEIR DAY!

CAN I GIVE YOU A HAND? Objective: To engage customers, increase sales and return customers

You’ll Need:

1. A timer

2. Call to Action cards

The Steps:

1. At Register, take the customer’s order and then ask if they would like to play a rhyming game for a discount / offer for the next time they visit the store.

2. If they accept, they will need to think up a sentence that rhymes and includes the name of their drink and the words ‘Boost Juice’.

3. They need to perform their rhyme to the Boostie at Pour Up.

4. Every attempt deserves a Call to Action card!


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HEADS UPObjective: The importance of this game is to engage with the customer, rather than focusing on the outcome of the bet itself!

You’ll Need:

3 Wheatgrass Shot Cups

The Steps:

1. Take three empty shot cups and arrange them in a line on the counter at Pour Up as so: The middle one is facing up and the outer ones are facing down

2. When the customer approaches Pour Up, ask them if they’d like to play ‘Heads Up’ for a shot of Wheatgrass. The aim of this test is to turn the shots over two at a time, and only three times in total, so that they all end up mouth up.

3. Demonstrate how this is done for the customer:

1. The first move you take shots B and C, one in each hand, and turn them over at the same time so they stand as follows:

2. The second move you turn over shots A and C as follows:

3. Your third and final move you turn over shots B and C as follows:

A b C

A b C

A b C

A b C

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MAKE THEIR DAY!

HEADS UP (CONTINUED)4. Demonstrate this trick a couple of times for the customer but do it quickly as if you’re trying to confuse them.

5. Set the shots up for the customer by turning them two at a time until they’re in the starting position.

6. “Now it’s your turn”. Let the customer attempt the trick.

7. Make sure the orange wedges are nice, as they will surely want some with their wheatgrass shots.

Creator: Jak Nguyen, DFO Moorabbin, VIC 2010

A b C

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ON THE SPOT ROLL OFF!Objective: To have fun with our customers and reward them for choosing Boost, this is also a fantastic way to drive home up-sells as the customers who participate in the challenge will be rewarded with extras in their drink which they will love and want to order again and again!

You’ll Need:

1. One die (a novelty die is preferred)2. Some space on or near the counter where the die can be rolled3. A typed out prize list of what each number on the die corresponds to.

The Steps:

1. When serving a customer, offer them the original as part of the 6 steps of service and inform them; “if you purchase an original sized smoothie today you can roll the dice and win yourself a discounted extra to go with your Boost”.

2. If they agree (which they always should), hand them the die, show them the list for what number wins what prizes and let them roll away.

3. Roll the die, you get 1 roll per Original sized smoothie:

- 6 = Power Pack- 3 = Piece of banana bread- 2 & 4 = Double Fruit- 1 & 5 = Booster of Choice

5. Once the customer has rolled their prize ask them if they would like to use the prize they have rolled, if yes process the extra ‘prize’ which is valid for that purchase only and continue the sale.

The prizes may be changed depending on your manager and what is available within the store.

Creator: Emma Kate Hall, Marion 1, SA 2010

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MAKE THEIR DAY!

FIVE PHOTOS FOR A FREEBIE!Objective: To generate a buzz in store, give customers a fun and challenging experience.

You’ll Need:

1. Customers to attend the hunt!2. Optional Advertisements: facebook (store page), POS poster, VIBE email to local area customers.

The Steps:

1. Select 5 objects/images within the Shopping Centre or around the strip sites that can be photographed. Think of items that are a challenge to find straight away. Examples: Love Heart, Car, Horse, Sandwich, Flower.

2. Choose a date to run the hunt and spread the word!

3. Create a ‘Hunt List’ with the 5 items to be photographed and print enough to give to each challenger throughout the day.

4. Ask customers if they would like to participate in the scavenger hunt for a free Original Boost. Ensure they have a camerahandy or a phone with a camera function.

5. Hand out the ‘Hunt List’ and explain the challenge, Let them know that they need to be in each of the photos.

6. When customers return, check that they have got all 5 objects captured on camera. If so, congratulate them and process a free Original size smoothie of their choice.

Creator: Samantha Sargeant, Marion, SA 2010

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RACE AGAINST TIMEObjective: The aim of this game is to not only impress our customers with our Boostie-full skills, but to create a fun and positive atmosphere amongst customers in the waiting area.

You’ll Need:

1. A customer willing to participate2. Timer of some sort3. Call to Action cards4. Boostie willing to be put to the challenge

The Steps:

1. Set yourself a target time! Depending on your level of skill, set yourself a fair time limit for how long it will take you to make a drink. 4 minutes is the maximum but challenge yourself by setting a shorter target!

2. At Register, ask a customer if they would like to participate in the ‘race against time’. Explain that they will not have to do much, just potentially get a Call to Action card for the next time they visit, and that it won’t take up any more time than it would if they were getting the usual Boost experience.

3. Supply the customer with a timer.

4. Explain to the customer, that all they need to do is time how long it takes you to make their drink.

5. If you make it in your target time, the customer will leave with a smile on their face, and if you don’t make it in time…they’ll get a Call to Action card and leave with a bigger smile!

Creator: Rebecca Farlie, Sorrento Quay, WA 2010

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MAKE THEIR DAY!

THE DANCE SQUAREObjective: Blast some awesome music, get customers dancing and laughing all for a freebie!

You’ll Need:

1. Masking Tape2. Music3. POS Posters4. Coupons for free kids size drinks5. Boosties to go around telling customers about the offer6. And a very BOOSTIE attitude!

The Steps:

1 Firstly, get permission from Centre Management and try to organise announcements over the P.A.

2. Place the masking tape on the floor to make a square out the front of the shop (any size, however big you want it).

3. Set up posters and as many decorations as possible to make it stand out!

4. Blast good quality music to catch passerby’s attention.

5. Walk around the centre informing them about the offer “Hey would you like to win a free drink? All you have to do is dance in our dance square for 30 seconds and a kid’s size drink of your choice is all yours!”

6. If they accept, jump in the square with them for moral support!

Creator: Jacinta Quartermaine, Lismore NSW & Lauren Holmes, Rockingham, WA 2010

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GUESS THE SAMPLEObjective: Excite our customers and introduce them to products they may not have tried!

You’ll Need:

1. Sample shot cups2. Serving plate3. Call to Action cards

The Steps:

1. Make two kids sized smoothies that look similar (e.g. Strawberry Squeeze & All Berry Bang or Mango Magic & Tropical Storm).

2. Pour them into the sample shot cups. Make sure you remember which drink is which!

3. Arrange the sample cups onto the serving plate.

4. Stand out the front of your store and ask passersby or customers who are waiting for their drink if they would like to try one of the samples.

5. If they accept, tell them that they’ll have to guess what they have tasted. Show them the menu board and point them towards the low fat smoothiesto guess which one it was.

6. If they guess it right, give them a Call to Action card so they can step into the store and place their order!

Creator: Sophie Pimm Fortitude Valley, QLD & Stephen Gallagher, Whitford City, WA 2010

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MAKE THEIR DAY!

STRAW GAMBLINGObjective: Our straw dispensers are hopeless; they rarely feed straws properly, so we turned it into a game to make it a bit of fun rather than a frustration for the customer.

You’ll Need:

1. Straws2. Straw Dispenser3. Call to Action cards

The Steps:

1. As the customer approaches Pour Up to collect their drink, tell them that if they can get a straw out of the dispenser on the first try, they’ll get a Call to Action card for their next visit.

2. If the customer succeeds, congratulate them and hand them the Call to Action card.

Creator: Alex Cruice, Toowoomba, QLD 2010

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THE SHOT CUPS ON A GROUP DATE CONUNDRUM

Objective: Entertain and engage with customers and while their waiting for their order.

You’ll Need:

1. 6 shot cups & water2. Call to Action card / Free card

The Steps:

1. Take six wheatgrass shot cups – fill three of them with water and keep the other three empty.

2. Arrange them in a line on the counter so that the three full shots are on the left of the row and the three empty shots are on the right:

3. Ask customers who are waiting at Pour Up if they’d like to take up the challenge for a discount or free drink on their next visit.

4. To demonstrate the challenge, you openly rearrange the shots so that they alternate full/empty/full/empty/full/empty in one line. Seems easy. You did it, so why can’t they?

5. Explain to the customer that the cups need to be in this order, however they are only allowed to move one.

6. And the answer: This is simplicity in itself. All you need to do is lift up the centre one of the full shots (A) and POUR the contents into the centre shot (B) of the empty ones:

7. Rearrange the cups for the customer to attempt the challenge.8. Hand your customer a free card or call to action card if they succeed!

Creator: Jak Nguyen, DFO Moorabbin, Victoria 2010

a › b

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MAKE THEIR DAY!

CARD GAMEObjective: To engage customers and give them an experience they will want to come back to.

You’ll Need:

1. A deck of cards

The Steps:

1. When the customer approaches the register, ask if they would like to participate in a game which may decide who pays for the drink.

2. If they accept, fan out the deck of cards picture facing down.

3. Ask the customer to choose a suit aloud; hearts, clubs, diamonds or spades.

4. Get them to take a card from the deck, if the card is in the suit they chose they get the drink for free or half price.


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HAPPY SONGObjective: Just like the well known happy hour, this game offers cheap drinks for everyone!! A big part of Boost is the pumping music and this event will generate a large amount of interest at times when the store needs a rev up!

You’ll Need:

1. A recognizable, fun, up-beat song2. A Bell (optional)

The Steps:

1. Choose the song that will initiate cheap drinks for its playing duration

2. At a time where things are a little flat, play the chosen song that will notify people that all drinks will have a discounted price

3. Choose one Boostie to ring a bell and shout out “cheap drinks for a limited time only”

4. Get your stations ready for the stampede of customers!

5. Play the song at quiet intervals throughout the day / week / month.


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MAKE THEIR DAY!

SHOOT THE HOOP FOR DOUBLE THE FRUIT

Objective: Engage the customers. Awarding double fruit in this game allows the customer to taste how amazing it is so that next time they come back they purchase the extra fruit in their drink and therefore increase your Average Ticket value (ATV)!

You’ll Need:

1. A small basketball hoop complete with backboard, net and ball.2. Masking Tape to highlight the shooting line (If can’t be done inside the store)

The Steps:

1. Purchase small basketball hoop (available at discountstores)

2. Attach hoop to the shop with blue-tak in a location that’s within close proximity to registers (preferably behind in the store). ensure it’s not too far away but still challenging

3. If the hoop can’t be placed inside the store, mark ashooting line with masking tape, ensure it’s not too far away but still challenging

4. Invite customers to “Shoot the Hoop for Double the Fruit”.

5. Congratulate customer and cheer loudly whenever a goal is scored (to attract attention and create interest in Boost).

6. Follow steps of service as usual.

7. Ensure team member on pour up says “hope you enjoy that with the extra fruit” as part of their friendly farewell to remind customer about why it tastes so good!

Creator: Jaye Forbes, Lismore, NSW/QLD 2010

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TOSS TO THE CUPObjective: To engage the customers and positively influence the fun, VIBE and enthusiasm that Boost is renowned for.

You’ll Need:

1. Original Size Boost Cup2. Coin Tokens (Fake Money) – Can be purchased from $2 shop3. Stop Watch or Timer4. Masking tape or similar to mark the throwing line5. Super happy customers!

The Steps:

1. Choose the day and time(s) to run the competition

2. Mark out your starting line on the ground with the tape and place down the cup, ensure the line is at least 2 meters away from the cup

3. Ask customers if they would like to have a shot at getting the token into the cup or closest to it for a free Boost.

4. Allow a max of 10 – 20 customers to compete that way it’s short and sweet and people don’t have to waste too much time waiting for a winner

5. Explain the rules to the customer; they can’t step over the line, one thrower at a time, first person throws and sets their mark, then the next throws, if they don’t beat it, they are eliminated and the next person steps up

6. Whoever’s token is still standing after all challenges have had a turn is the winner, if more than one contestant get the token in the cup they also win a free Boost!

This is especially great for kids, as they love to get in and have a go!

Creator: Samantha Sargeant, Marion, SA 2010

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MAKE THEIR DAY!

BOOST'S BIG 'WHEEL A DEAL'

Objective: Excite the customer by giving them an opportunity to score one of a variety of discounts on offer! If this is followed up by amazing customer service and a great tasting product the customer is bound to be left wanting more.

You’ll Need:

1. One sheet of cardboard2. One sheet of foam board3. One split pin4. Call to Action cards (As many as you want to fit onto your wheel)

The Steps:

1. Based on a ‘twister’ style game board, cut out a circle from firm cardboard or foam board.

2. Attach whichever discounts you would like to offer onto your wheel. E.g. ‘Buck off’, ‘$4 crush’, ‘Free Upsize’, Free Banana Bread etc.

3. Make a ‘pointer needle’ out of a thinner cardboard (preferably in a different colour than what your wheel is).

4. Fasten the ‘pointer needle’ onto the board with a split pin.

5. Attach the ‘wheel’ in a position near the registers.

6. As soon as a customer has ordered, ask them if they would like to spin the wheel.

7. When a person receives a discount congratulate them in a ‘Boostie’ way.

8. If the customer does not wish to use the discount for this transaction give them a CTA card with the offer on it for next time they come in.

Creator: Jaye Forbes, Lismore, NSW/QLD & Lauren Holmes, Rockingham, WA 2010

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GUESS THE SONGObjective: Entertain the customer while their waiting for their drink. Reward them for choosing Boost!

You’ll Need:

1. 3-5 popular songs2. Call to Action Cards

The Steps:

1. When it’s not so busy ask a customer if they’d like to play ‘Guess the Song Game’ to potentially win a prize!

2. Play three songs, when the customer guesses correctly, skip to the next song. They get three guesses for each song.

3. When the customer guesses all 3 correctly they receive their Call to Action Card for their next visit.

TIP:

Make sure there is a balanced mix of music genres.

Creator: Lydia Banovac, Sunnybank, QLD 2010

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MAKE THEIR DAY!

ROCK OFFObjective: To have fun with our customers and reward them for choosing Boost. This is also great way to pass the time while they’re waiting for their drink.

You’ll Need:

Call to Action Cards

The Steps:

1. While customers are waiting for their drink, offer to play Rock, Paper, Scissors for a discount / offer the next time they visit Boost.

2. If they accept, play either 1 round or best out of 3 depending on how busy you are.

3. If they win congratulate the customer and hand them the Call to Action Card.


25

APPLE GUESSING GAMEObjective: Give customers the Boost experience and even more reasons to keep coming back to Boost!

You’ll Need:

1. A large Jar2. Enough Apples to fill up the jar

The Steps:

1. Fill up the jar with a specific and unobvious amount of fruit; make sure you know exactly how many are in the jar!

2. Write the amount on paper and stick it at register away from customers view

3. Place the jar on the counter and whenever customers come to buy a drink offer them the chance to guess the fruit in the jar for their drink to be on us!

4. The customer may only have one guess, if they guess correctly, congratulate them and then process the free drink.

You can run this game for as long as you like, just make sure you change the quantity of the apples around to avoid the secret number spreading and it becoming an easy freebie!

Creator: Lauren Holmes, Rockingham, WA 2010

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MAKE THEIR DAY!

UNFREEZE ME PLEASEObjective: Entertain our customers and have a bit of fun with them!

You’ll Need:

1. A willing Boostie2. A willing customer3. Call to Action Cards

The Steps:

1. Get a confident Boostie to go out the front of your store and freeze

2. After a customer has placed their order at Register, ask them if they could help unfreeze the Boostie, tell them that if they succeed you’d thank them with a Call to Action card for their next visit.

3. Explain the rules; They can’t touch the Boostie to try and unfreeze them

4. If they make the Boostie move, cheer loudly and hand the Call to Action Card.

You’ll find a demo from the Toowoomba Team at: http://dl.dropbox.com/u/5132169/IMG_0099.MOV


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ROLL THE DICE FOR HALF THE PRICE!

Objective: This game will Increase sales but most importantly entertain customers make them leave Boost feeling just that little bit better!

You’ll Need:

1. 2 Boostie Dice (template below)2. Boostie Enthusiasm!

The Steps:

1. Go through the steps of service with the customer

2. Before collecting their money, ask if they want to play ‘roll the dice for half the price’ for the chance to score half price off their drink.

3. If they accept, hand them the dice with the letters from the word ‘boost!’ on each side.

4. Explain that if they roll two letters the same they score half price off their drink!

Creator: Sarah Smith, Lismore, NSW 2010

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MAKE THEIR DAY!

STOP, DROP AND ROLLObjective: It will put a smile on customer’s faces and they could get their Boost cheaper than they were willing to pay!

You’ll Need:

1. 2 Novelty sized dice2. Suitable bench space

The Steps:

1. After the customer has placed their order at register ask if they would like to play the‘Stop, Drop & Roll Game’ and explain how it works.

2. Both the Boostie and the customer roll a dice at the same time

3. If the customer rolls a number that is higher than the Boosties, then they score $1 off their drink!

4. The game is repeated two more times, for each time that the customer rolls a number higher than the Boostie, they get $1 off their drink, giving them the potential to score a total of $3 off.


29

THANKS THURSDAY!Objective: Reward customers for choosing Boost by giving them a discount just for being them!This is a great way to make the customers day as they aren’t expecting the discount and they don’t have to do anything extra for it.

You’ll Need:

1. A team meeting2. Pen & Paper3. Creative Ideas

The Steps:

1. Hold a team meeting and brainstorm a month of Thursday awards, for example:

• 1st Thursday – A Tie• 2nd Thursday – A Hat• 3rd Thursday – An item of red clothing• 4th Thursday – The first customer to purchase a drink at the beginning of each hour.

2. On Thursday’s anyone that comes in with that distinguishing feature receives a 10% discount e.g. “Congratulations, just for wearing your tie today you receive 10% off your purchase!”

3. Don’t advertise/tell people about the deal, it’s a surprise.

Created: 2010

30

MAKE THEIR DAY!

IMAGINARY FISHING1. Challenge the customer to stand at the front of the store and pretend they are fishing for 30 seconds to receive a free drink.

Trivial Pursuit

You need:

1. Trivial Pursuit cards/trivia questions from the internet2. Call to Action cards, Free cards or Boost Bucks (depending on which version you choose to use)

Version 1 (quiet day)

1. When the customer orders at the register ask them if they want to attempt to answer a trivia question for a discount/free drink.

2. If they say yes, ask the question.

3. If they can answer the question give them the discount/free drink on the order they are currently placing.4. If they can’t answer, they pay full price.

Version 2 (busy day)

1. If there are multiple customers waiting at Pour Up, tell them that you are going to play a game of trivia with them and explain the rules.

2. First customer to yell out the correct answer receives a Call to Action/Free card/Boost Buck.

3. This one is a great way to fill in time while the customers are waiting.

Created: 2010

31

PLAY!

The Boost store is like

a stage and you are

the performers!

This section teaches

you tricks and

skills to make every

day operations

entertaining and fun!

32

Juggle, Juggle, Juggle!..............................................................................................34Jug Flip..................................................................................................................36Battle Of The Boostie Bands.......................................................................................37Fruit Throw............................................................................................................38Random Flash Mob Dance............................................................................................39Stretch The Juice.....................................................................................................40Strawberry In A Cup................................................................................................41Theme Days!............................................................................................................42Barry's Big-Believin Boostband...................................................................................43Jug-Alert!.............................................................................................................44Ice Relay................................................................................................................45Cup Flipping / Flare Trick #1....................................................................................46Cup Flipping / Flare Trick #2...................................................................................47Cup Flipping / Flare Trick #3...................................................................................48Cup Flipping / Flare Trick #4...................................................................................49Ice Flare Trick #1...................................................................................................50Ice Flare Trick #2...................................................................................................51Ice Flare Trick #3..................................................................................................52Ice Flare Trick #4...................................................................................................53Vibe Card Flick.........................................................................................................54Cup Tricks...............................................................................................................55The Crystal Clean Canisters Competition!......................................................................56The Ultimate Boost Playlist........................................................................................57Celebrity Heads........................................................................................................58Random Roleplay Tuesdays..........................................................................................59

plaY CONTENTS

MAKE THEIR DAY!

33

Prep-Off.................................................................................................................60Dance Your Boost Off! ...............................................................................................61Dance Off...............................................................................................................62Speedy Smoothies.......................................................................................................63The Showdown! ........................................................................................................64How To Do The Wave.................................................................................................65Wild Strawberries...................................................................................................66The 'Worth-Your-Weight In Td4' Award!.....................................................................67Limited Time Only Drinks.............................................................................................68

plaY CONTENTS

34

PLAY!

Objective: These instructions will ensure you master the art of juggling. Customers will love it, your team mates will want to learn it and you will have so much fun mastering it!

You’ll Need:

1. Good hand eye coordination2. Oranges, lemons or whatever you can get your hands on! The Steps:One Orange Exercise

Start with one orange. Throw the Orange in an arc from hand to hand about eye level. The pattern will be an arc, not a circle

Two Orange Exercise

Start with one Orange in each hand. First toss the Orange in your right hand (1) in the arc to about eye level to your left hand. When this Orange (1) reaches the highest point in it’s arc

Throw Orange (2) in an arc from your left hand to your right. Catch (1) in your left hand, Then catch (2) in your right hand. Stop.

Common mistakes include throwing two Oranges in a circle, or throwing both Oranges at the same time.

JUGGLE, JUGGLE, JUGGLE!

35

Juggling 3 OrangesStart with 2 Oranges in one hand (1&3) (in this case the right hand, but if you are a lefty, use your left hand) and one Orange (2) in the other. Start by throwing the Orange in the front of your right hand in an arc to your left hand.

When Orange (1) reaches its highest point, throw the Orange in your left hand (2) in an arc to your right hand. Catch (1) in your left hand. This is like the two Orange exercise. When the Orange thrown to your right hand reaches its height

Throw the Orange from your right hand (3) in an arc to your left hand. Catch (2) in your right hand. This move can be difficult. It is often helpful to roll the Orange (3) in your right hand to the front of your hand with a slight downward motion of the hand before you throw it.

When that Orange (3) reaches its highest point, throw the Orange in your left hand (1) in an arc to your right hand. Catch (3) in your left hand. And so on.

Problems and Solutions

• I move forward as I juggle.This is a common problem. Stand in front of a wall, or a bed to keep you from moving forward.• I can’t throw Orange number (3), I just catch Orange number (2). Concentrate on throwing Orange number (3). Do not even try to catch Orange (2).• The Oranges keep hitting/there isn’t time for to make the throws. Concentrate on making your throws an even height

JUGGLE, JUGGLE, JUGGLE!

36

PLAY!

Objective: Wow your customers with your smoothie making tricks!

You’ll Need:

1. An empty jug2. Enthusiasm!

The Steps:

1. Hold the empty jug in the following way:

2. Spin the jug towards youself over your middle finger (this will feel weird the first few times) Make sure you pull the rest of your fingers right out of the way of the spinning jug.

3. Close your hand around the jug tightly to stop the jug back in its upright position.

Notes:

This trick may take a few tries to get right and will require a bit of practise to become confident at, but once it is mastered it is a real show stopper!

Creator: Sally Rugg, Super Team Finalist 2009

JUG FLIP

37

BATTLE OF THE BOOSTIE BANDSObjective: Beat your fellow Boosties by being the most enthusiastic dancer / singer to yourfavorite tunes!

You’ll Need 1. Original cup (microphone)2. Original cups still in plastic (instrument, guitar, saxophone, etc.)3. Customers to judge the bands4. Crazy diva hair or anything that contributes to your rock star look The Steps:

1. Choose the Band! Decide which Boostie is in your band and which band you’re up against. If it’s a slow day and you have less team members it may be one Boostie versus another.

2. Select a song! This is very important!! There must be a strong bond between singer and song! You have to win the crowd with this song!

3. Select instruments and microphone! Get your instruments and microphone ready!

4. Ask customers to judge the competition

5. The first band steps up to the pour up stage and sings & dances their hearts out.

6. Once enough time has gone by for the customer to judge on dance moves, instrument usage, and enthusiasm, the next Boostie takes the stage.

7. Once all bands have performed the customer has to decide who is to win!

8. The winner can step away loving life, enthusiastic and confident that they have made a customer’s day.

Creator: Katie Kochanski, Albert Street Queensland 2010

38

PLAY!

Objective: Have fun and create a buzz in the store.

You’ll Need:

1. 2 Team Members2. 1 Drink Order3. Fruit (preferably Strawberries, just not Blueberries or Raspberries)4. Fruit Scoop5. Jug

The Steps:

1. Have one person holding the jug at one end of the freezer (or further if you dare), and another person at the other end with a scoop of fruit.

2. See how far you can go without dropping or missing, or see how many drinks in a row you can get the fruit in.

3. Make sure you clean up if you drop any fruit!


FRUIT THROW

39

Objective: Show customers that Boosties are more than just good smoothie makers!

You’ll Need:

A bunch of willing friends/boosties

The Steps:

1. Be inspired by the T-Mobile Dance on YouTube.

2. Put together your own group willing to do a flash mob.

3. Create a music mix.

4. Slap together some choreography (pinching moves from the video clips works a treat).

5. Pick a place and time (communicate with shopping centre staff for permission and PA announcements).

6. Only one thing left to do!


RANDOM FLASH MOB DANCE

40

PLAY!

Objective: Put on an impressive show for your audience at pour-up!

You will need:

1. A juice or smoothie to be poured up.2. A cloth at the ready in case of little spills!

The Steps:

1. Remove lid from jug2. Pick your jug up with one hand and take the cup in your other hand.3. Begin to pour the drink, once the first bit of the Smoothie has hit the bottom of the cup, lift the jug up high to lengthen the stream of Smoothie/juice from the jug to the cup.

A gravity-defying visual trick which is sure to impress!

Tips:

1. Give the smoothie a good swirl in the jug before attempting in order to control drink when pouring2. Hold the jug by putting your hand under the handle rather than holding it in your fist for better control.


STRETCH THE JUICE

41

Objective: Entertain Boosties and customers with this simple but fun game when business is slow

You’ll Need:

1. Strawberry2. Two cups3. Two Team Members or 1 Team Member & 1 Customer

The Steps:

1. Find a strawberry and place in a medium Boost cup.

2. Give this cup to one team member and an empty medium Boost cup to another team member or customer.

3. Each person must toss the strawberry to the other team member while retaining the cup in their hand.4. The other person should catch the strawberry with their own cup.5. Add more difficult challenges to the game, for example, use two strawberries, tossing and catching both at the same time.

Creator: Diana Jakobson, Chapel Street VIC 2010

STRAWBERRY IN A CUP

42

PLAY!

Objective: It’s a great way to attract customers and it creates a fun and positively charged atmosphere!

You’ll Need:

1. Decorations2. Costumers3. Special Offers4. A Theme!

The Steps:

Contact the Boost Strategic Local Area Marketing Manager (SLAM) for ideas and instructions toexecute the best theme day for your store.

Theme days usually work really well with a promotion or national campaign, but you don’t always have to have a reason for dressing up you and the store. Some theme suggestions are as below:

Creator: Lauren Holmes, Rockingham, WA 2010

THEME DAYS!

Super heroPJ's dayDisneyHawaii / beachFruityPiratesUnder waterBack to school

Hippie dayAustralia DayFluroEasterChristmasCircusGreen DayWinter/Snow Day

Hollywood DayNerds/geeksSports DayFooty themeMad Hair Day70's or 80'sRed Nose DayOlympics Day

43

Objective: All you need to be in Barry’s Big Believin Boost Band is some creativity and imagination! As part of this ensemble, Boostie teams aim to cure boredom in store on quiet days, attract the attention of eager customers, and maybe even come up with some fresh beats in the process.

You’ll Need:

1. Boost-O-Phone (aka. Xylophone) 4-7 Stainless Steel canisters to be filled with different levels of water to create different sounds!2. Symbols - Stainless Steel Lids from Muesli & Choc Powder Containers3. Drums – A couple of Empty Yoghurt Tubs turned upside down and tapped4. Maracas – A Boost Cup filled with a few berries or chopped up ginger.

The Steps:

1. Each Boostie is allocated an instrument

2. On the count of 3, let the rhythm and beats begin!

3. Observe the look on passersby faces and get ready for an influx of customers desperate for a Boost and your autograph!

Creator: Kate White, The Glen, VIC 2010

BARRY'S BIG-BELIEVIN BOOSTBAND

44

PLAY!

Objective: This game is designed to inject a bit of energy into the store and to create a positively charged atmosphere.

You’ll Need:

1. Customers2. Various people at stations (Register, Maker 1, Maker 2 and Pour Up)3. Jugs! The Steps:1. The person at register (we will call them Regee in these instructions) takes the customer’s order.

The Steps:

2.When Regee has been told what drink the customer would like, they shout it loudly to the back of the store.

3.Maker 1, Maker 2, and Pour Up all shout the drink back, trying their best to synchronise their echo e.g. Regee yells ‘Original Banana Buzz!’ and then the 3 other stations all yell back ‘Original Banana Buzz!’ in funny voices as if to be confirming the order.

4.Maker 2 puts the lid on the jug (make sure you put the lid on tight!) and then throws the jug back to Maker 1, who then yells ‘jug-alert’!

5.Pour up will hear this and turn around, and then Maker 1 throws the jug across to Pour- up who puts it on the blender and then pours it up.

Creator: Rebecca Farlie, Sorrento Quay, WA 2010

JUG-ALERT!

45

Objective: Entertain Boosties and customers. This is not a challenging activity but it’s fun and will create a buzz in store when business is slow

You’ll Need:

1. Ice well2. Ice bucket3. 2 or more Team Members

The Steps:

1. Position one team member at the ice machine, one at the ice well and depending on how far the ice well is from the Ice machine, also have one Team Member in between them.

2. The team member at the ice machine fills up a bucket and passes it to the Boostie in the middle, they then pass it to the Boostie at the ice well.

3. When it reaches the person at the ice well, they pour the ice into the well and pass the bucket back.

4. The other 2 Boosties move up to the next position and repeat until the ice well is filled.

5. If you are more daring, use two buckets, or maybe even more!


ICE RELAY

46

PLAY!

Objective: To put on a show for customers at Pour Up and to create a further talking point with customers (after all, we love the attention!)

You’ll Need:

The Pour Up bench and an Original cup.

The Steps:

Practicing/learning the trick:1. Grab a cup and find a space on the bench that can be used, the pour up bench is ideal to practice on when the store is quiet.

2. Hold the cup on the bottom 1/3.

3. Aim to hit the cup on the bench edge on the top 1/3 of the cup.

4. Tilt your wrist back towards you so you can see some of the bottom of the inside of the cup.

5.Throw the cup at the bench edge and try to catch it when it flings back at you.

6. The aim is to get the cup to flip before you catch it. It will take some practice and you may need to throw the cup harder or softer at the bench to get it to flip.

Using the trick:

Once you have got the hang of how to throw the cup and catch it again you can use it as a flashy way of pouring up a customer’s drink:1. Grab a cup from the stack, flip it, and place it on the bench.

2. Grab the jug and continue pour up as normal, giving the customer an even greater experience at pour up.


CUP FLIPPING / FLARE TRICK #1

47

Objective: Kids will point at you exclaiming, “Wow! Did you see that?”

You’ll Need:

1. Any size Boost cup (Original may be easier to learn with)2. Good hand-eye coordination

The Steps:

1. Grasp the cup with your thumb and middle finger.

2. Quickly flick the cup into the air.

3. Catch the cup!

Bonus points are awarded for:

1. Doing this straight from the cup dispenser.

2. Doing this with every cup on a multi-drink order.

3. Spinning the cup three times in the air before catching.



48

PLAY!

Objective: When you get this working people just pause and stare because they’re not sure they saw it!

You’ll Need:

An Original or Medium Boost cup

The Steps:

This is an advanced skill and requires a lot of rigorous practice to master!

1. Lightly hold the cup almost horizontal to the bench (slightly downward), pop the cup from your fingers slightly forward.2. The cup will spring up, straightening, and wobble a bit before settling on its base.

Bonus points for:

• Getting this to work consistently, it’s hard combining this with other cup skills.



49

Objective: To put a smile on customer’s faces!

You’ll Need:

An Original Boost cup

The Steps:

1. Cradle the cup in the palm of your hand and fingers.

2. Flick your wrist in so the cup pops towards the inside of your bent elbow.

3. Straighten your arm quickly with a snappy action so your elbow strikes the cup popping it forward and into your waiting hand for the catch.

Bonus points for not sticking your tongue out while you do this trick!



50

PLAY!

Objective: Create a buzz and hype in store

You’ll Need:

1. Orders at Maker 22. Ice

The Steps:

1. Hold the ice scoop in your dominate hand and the jug in the other.2. Lob a scoop of ice into the air and catch in the jug.

Bonus points awarded for:• Not spraying ice everywhere.• Holding multiple jugs (especially crushes) and flawless, continuous action.


ICE FLARE TRICK #1

51

Objective: Wide-eyed amazement from the customers, they were sure ice was going to go everywhere!

You’ll Need:

1. Drinks without ice2. Ice

The Steps:

Practice this without ice first!

1. Hold the scoop by the handle.2. Scoop some ice then carefully flick the scoop into the air so it does one end-over-end rotation before catching it.

Bonus points:

• Landing this trick with ice still in the scoop, seriously hard!• Not spraying ice all over yourself.• Not dropping the scoop.

Created: 2010

ICE FLARE TRICK #2

52

PLAY!

Objective: Create a buzz and hype in storeYou’ll Need: Ice & Ice scoop

The Steps:

1. Grasp the scoop by the handle.2. Scoop some ice, then roll the scoop in the air, like a barrel roll, you’ll need to roll the handle in your fingers a little.

Bonus points:

• Not sticking your tongue out.• Not dropping ice, takes practice.


ICE FLARE TRICK #3

53

Objective: Increases finger coordination and dexterity as well as putting a smile on customers faces

You’ll Need:

Ice scoop (empty)

The Steps:

1. Holding the scoop about half way down the handle, twirl the scoop between and around your fingers like a drummer twirls their sticks.

Bonus points:

• The faster the better.• Using all fingers.


ICE FLARE TRICK #4

54

PLAY!

Objective: Impress and amaze customers and yourself!

You’ll Need:

Vibe card & ninja skills

The Steps:

1. Place the VIBE card on the edge of a bench with a little less than half hanging over the edge.

2.Relax your hand slightly below the card.

3.Swiftly flick your wrist up so your fingers strike the card, flicking it up.

4.Catch the card with lightning speed and then swipe the card through the reader in one smooth motion.

Bonus points:

• Not flinging the card out the front of the shop at customers.• Not banging your fingers or knuckles on the bench, it really hurts!


VIBE CARD FLICK

55

Objective: Spruce up the way you hand the customer the drink!

You’ll Need:

A Boost in a cup ready to hand to a customer!

The Steps:

Once the lid is FIRMLY on the drink, it is now easy to be tossed around!

Try:

1. Throwing from hand to hand whilst calling the customer’s name.2. A 360’ spin flat on the palm of your hand.3. A mid-air flip before handing it to a customer.


CUP TRICKS

56

PLAY!

Objective: To end up with a spick and span supplement canister that out-shines the canisters of your fellow Boosties. It must be perfectly polished with no traces of dust, streaky stainless steel smudges, or grubby fingerprints! The cleanest canister wins! Oh, and did we mention you only have 30 seconds to achieve this!?

You’ll Need:

1. A set day of the week for this weekly competition to take place. For example, Mondays!2. 3-6 supplement canisters in need of a decent clean.3. Cleaning materials; Cloth, Multipurpose spray, Sanitizer, Water, Scratch Pad & Paper Towel.4. A stop watch.5. A willing manager with a critical eye to judge the cleanest canister!6. A “Crystal-Clean-Canister Champ” heading on the white board/notice board in your store, to be updated weekly as the winner varies, so everyone can see the champ!

The Steps:

1. Make sure each participant has a canister in need of a clean. (They should be equally as grubby as each other to begin with, just to be fair!)

2. Begin the stopwatch or have someone count until they get to thirty. Now GO GO GO! Wipe, spray, clean, dry, polish, run to the car wash – do whatever you need to in 30 seconds to get that canister crystal clean!

3. Once you hit 30 seconds – time’s up! Line up each canister along a clean surface ready to be assessed by your judge.

4. The successful Boostie earns the title of the “Crystal-Clean-Canister Champ” for that week, to be written up on a whiteboard/notice board in store!

Creator: Kate White, The Glen VIC 2010

THE CRYSTAL CLEAN CANISTERS COMPETITION!

57

Objective: A positively charged environment and happy Boosties with a fair for all playlist. Happy Boosties = Boosted Sales.

You’ll Need:

1. iPods from different team members2. List of every Boosties in store3. Pen

The Steps:

1. Get everyone to write down their top5 songs on paper

2. Collate the list and create the ultimate play list on one iPod with everyone’s favorite songs included.

3. Enjoy listening to a bit of everyone’s music!

Creator: Jennifer Plaistowe, Woden ACT 2010

THE ULTIMATE BOOST PLAYLIST

58

PLAY!

Objective: A fun game to play between Boosties & customers. It’s engaging but doesn’t take up too much of the customers time.

You’ll Need:

1. Paper2. Pen3. Sticky Tape4. Customers

The Steps:

1. Get a team member to write down a celebrity onto a piece of paper and stick it in the front of your Boost visor or headband. (No Peeking!)

2. To make it easier for the customer, try printing a picture of your celebrity instead of just writing the name.

3. Ask each customer a yes or no question about your celebrity at Pour Up. If they give you an answer you cannot ask them for another one.

4. The first team member to correctly guess who their celebrity is without cheating wins.

Creator: Jessica Gardiner, Lismore, NSW 2010

CELEBRITY HEADS

59

Objective: The aim of Random Roleplays is to get customers engaged in our culture, and at the same time, put on an entertaining, hilarious, minute long sketch for them while they wait! This is sure to be loads of fun for everyone!!

You’ll Need:

1. A selection of mini role plays2. 2 budding-young Boostie Actors3. A couple of props to be found within your store4. Customers that are eager for some light hearted entertainment

The Steps:

1. Create a selection of role plays / scenarios and place into a Boost cup.

2. Ask a customer if they would like to select a 1-minute role play from the Boost cup.

3. The 2 willing Boosties must take 30 seconds to run over the scenario, noting that improvisation is a must!

4. Gather random props to help set the scene (use your imagination).

5. Introduce yourselves, the title of the role play’s scenario, and act your little Boostie hearts away!

Note:

We recommend that roleplays only consist of 2 Boostie actors at any one time given that drinks still need to be made and the store kept running as per usual!


RANDOM ROLEPLAY TUESDAYS

60

PLAY!

Objective: Two team members are timed in a race to see how long it takes them to prep a tub of fruit or veg.

You’ll Need:

1. 2x Tubs of prep needed for the day’s trade2. 1 Stop watch or someone watching the clock3. 2x Cutting boards4. 2x Knives5. 2x Pairs of gloves6. 2x Tubs7. Fruit

The Steps:

1. Two team members stand behind two prepared prepping stations.

2. The team member watching the clock or holding the stop watch calls “START!” and the Team Members start prepping as fast and safely as they can.

3. The first person who finish’s their tub of prep calls “DONE!” and the time watcher calls out the time.

TIP:

Keep a record of all team members so you can track who is the fastest in the store.

Creator: Lydia Banovac, Sunnybank QLD 2010

PREP-OFF

61

Objective: As the cold sting of winter hits us we need to remind customers of the healthy zing Boost Juices bring to their lives. That’s why we should all dance the winter blues away.

You’ll Need:

1. Comfortable runners2. A loyal team (to join in)3. Blasting highly energetic music (preferably daggy 90’s music)4. A creative mind (to choreograph!)

The Steps:

1. Wear comfortable runners & stretch, no one wants to pull a hammy.

2. Prepare your music, everyone loves a classic daggy old school mix!

3.Get your creative juices flowing, an energy lift may help.

4. Get the dance moves going! I highly recommended studying both Michael Jackson and Lady Gaga.

5. Just have fun, who cares if you look like a dag, at least you get to have fun and make people smile around you!

Creator: Donika Fazliu, DFO Moorabbin VIC 2010

DANCE YOUR BOOST OFF!

62

PLAY!

Objective: This challenge will induce the Boostie vibe and passersby will be forced to stop, watch & then buy a Boost!

You’ll Need:

1. Music2. Boosties – At least two3. An audience – for desired customer engagement

The Steps:

1. Turn up the music.

2. Feel the beat and let it take over.

3. First Boostie makes up a move.

4. And other Boostie(s) copies that move.

5. The next Boostie makes up a move to follow the first Boosties move and then everyone copies the new set of moves.

6. Repeat steps 3, 4 and 5 until you have a sequence of moves (at least enoughmoves to cover the length of the chorus of a song).

7. All dance together in sync (hopefully), it will look something like the scene in movies when a song comes on and everyone magically knows the dance and rocks out – think high school musical... But with more fruit and ridiculously good looking people.

Creator: Monique Hope, Lismore, NSW 2010

DANCE OFF

63

Objective: This game will improve Boostie productivity and speed of service

You’ll Need:

1. Stopwatch (on phone, if necessary)2. Speedy Smoothies Chart3. A Prize

The Steps:

1. Make a chart of the most popular/frequently ordered drinks, with first, second and third titles.

2. Wait for a drink to be ordered, and be prepared with the stop watch.

3. Make the drink as speedily as possible whilst timing yourself with stopwatch OR a team member can help you out.

4. If it’s a super-speedy time, record it on the chart!

5. This can either be a daily game, or on-going throughout the month.

6. At the end of the competition, award the prize to the fastest smoothie machine!

Creator: Sophie Pimm, Fortitude Valley, QLD 2010

SPEEDY SMOOTHIES

64

PLAY!

Objective: We know closing the store can sometimes feel like a long, tiresome process, so we decided to spice things up… by speeding it up a little!

You’ll Need:

1. A clock or a stopwatch2. One or two more Boosties on the closing shift with you3. A profound knowledge of your store’s closing procedures!4. Showdown tally5. A Prize

The Steps:

1. Write up a tally to record closing times, there must be a column for morning team to tick, indicating whether or not the store was in optimal condition, to ensure no corners were cut!2. Prepare your clock or a stopwatch – As soon as your store stops serving customers, the timer starts and the challenge begins!3. Work cooperatively together! You must work as a team to get things done as quickly and efficiently as possible!4. Use all necessary cleaning materials; Cloth, Multipurpose Spray, Sanitizer, Water, Scratch Pad, Paper Towel, Mop and Bucket, Broom, Dustpan, Dishcloth - You know the drill! Follow all procedures 110%!5. Once you all agree the store is in prime condition and it is time to go home, press STOP on the timer and record how long it took you to achieve your excellent results!6. At the end of each week, tally up the ‘shut-down’ times, the team with the fastest time wins a prize!

Note:

No skimping on cleaning/closing practices! If the morning team finds the store in a less than perfect condition, the previous nights closing Boosties will be disqualified for rushing!


THE SHOWDOWN!

65

Objective: This move is sure to please your customers and team mates!

You’ll Need:

1. Patience & Practice2. Good Music to move to

The Steps:

First things first, warm up your shoulders, arms & fingers. Make sure your upper limbs are loose.1. Make a claw with your fingers like a Tiger.

2. Without moving any part of your arm, turn that claw into a roof of a house.

3. From the roof of the house, plummet your hand into a dip.

4. Without moving anything else, twitch your elbow upwards, making your dip flat.

5. Pop your shoulder outwards leaving your whole arm straight.

6. Moving your whole arm to the side of your body, stick your chest as far as you can upwards.7. With the other side (of your body) repeat the steps backwards.

Once you have the wave down pat, try it with 3 other people in a line, it looks very cool!If you’re having trouble picking this up, use step 2, 4 & 6 for a basic wave. If you want to have the illusion of liquid boneless arms, try to perfect first 3 steps on a flat surface.

Creator: Billy Feng, Chatswood Westfield, NSW 2010

HOW TO DO THE WAVE

66

PLAY!

Objective: A simple, yet effective trick to entertain the customers while they wait for their Boost.

You’ll Need: 1. Jug2. Strawberry3. Fruit Scoop

The Steps:

1. Prepare a drink that requires strawberries e.g. Strawberry Squeeze or All-berry Bang

2. When it’s time to add the fruit, use the scoop to throw a single strawberry as high into the air as you can (as long as you can catch it) and then catch it in your jug when it comes back down.

3. Have some fun with it! Try competing with other Boosties to see who can throw it the highest. This may seem simple, but the customers seem to find it quite entertaining!


WILD STRAWBERRIES

67

Objective: To scoop the exact amount of TD4 Frozen Yoghurt or Sorbet listed on the recipe tag into the jug (don’t pretend you don’t get excited whenever this happens!)

You’ll Need:

1. A blender jug (preferably with somebody’s order stuck to it!)2. Tubs of TD4 Frozen Yoghurt / Sorbet3. Yoghurt scoop4. Good set of digital scales5. Some accurate guessing skills!

The Steps:

1. Wait for an order containing Frozen Yoghurt or Sorbet in the recipe.2. When it’s time to scoop, make sure you set the scales to zero, and try to estimate good sized scoops that won’t exceed the amount you need.3. If you are the star Boostie who happens to achieve this almost unattainable goal, leave the jug on the scales and excitedly notify all your fellow Boosties in store.4. Continue to make the drink and then pass the jug onto Pour Up, get a photo of your proud self next to the scales.5. Work on building a “Worth-Your-Weight In TD4” gallery, a notice board or photo album comprising a collection of all the successful participants your store can boast about!

These people are the efficient, accurate and skillful non-wasters of the future!

Note:

Doing tiny little scoops that will eventually creep up to the exact required amount is cheating and will not be acknowledged as a win!


THE 'WORTH-YOUR-WEIGHT IN TD4' AWARD!

68

PLAY!

Objective: Create a buzz and hype around the store, attract customers to come in and grab a Boost!

You’ll need:

1. Loud Boosties

The Steps:

1. Each time the docket for a limited time only drink comes out of the printer Maker 1 yells the name of the drink out aloud.

2. All the other team members echo e.g. Maker 1: ‘holy chocolicious’ all other team: ‘holy chocolicious’.

3. This game is a bit of fun and helps attract attention to the store and the limited time only drink.

Created: 2010

LIMITED TIME ONLY DRINKS

69

Need to ramp up sales

in your store?

This section is filled

with team challenges,

promotions and ideas

to increase sales and

performance!

SALES BOOSTERS

70

Upsell Bingo Version #1.............................................................................................71Upsell Bingo Version #2............................................................................................72Upsell Central........................................................................................................73The Three-Double-Oh Challenge.................................................................................74Sampling.................................................................................................................76Super Strawberry Upsell..........................................................................................77Deliveries (Within A Shopping Centre).........................................................................78Surprise Spruiker....................................................................................................79Waste Watchers Club...............................................................................................80Waste-Me-Not Weekly!............................................................................................81The Wheatgrass Wednesday Challenge..........................................................................82The 1 dollar Water Challenge...................................................................................83

SALES BOOSTER CONTENTS

MAKE THEIR DAY!

71

Objective: Increase sales and Average Transaction Value (ATV) by making all team members do their best at up-selling. Encourage team members to be creative with their up-selling.

You’ll Need:

1. 1 to 2 registers2. Willing participants3. A range of up-sells e.g. power packs, $1 Water, extra fruit (all of them!), Boosters, complimentary products (note: you can have the same up-sell twice if it’s something you want to focus on)4. A individual chart with the up sells for each team member5. Pens6. A prize for the winner

The Steps:

1. Create your chart of up-sells and print one out for each Boostie.

2. Select a time frame for the challenge e.g. 2 hrs, whole shift or based on number of customers i.e. whoever can up sell the most for the next 20 customers.

3. Communicate the challenge to the team.

4. Every time a Boostie up-sells one of the items from the list they cross it off on their chart.

5. The first Boostie to up-sell all of the items on the chart shouts out ‘Bingo’, and wins! Tip: try to rotate the Boosties on Register so that the competition isn’t swayed to 1 person.

Creator: Emma Kate Hall, Marion 1, SA & Lauren Holmes, Rockingham, WA 2010

UPSELL BINGO VERSION #1

72

SALES BOOSTER

Objective: Increase sales and Average Transaction Value (ATV) by making all team members do their best at up-selling. Encourage team members to be creative with their up-selling.

You’ll Need:

1. Register2. Tally Sheet3. Printer4. Stapler5. A prize for the winner

The Steps:

1. Type up the tally sheet all of the drinks on menu board plus any other items including complimentary products you wish to be included in the challenge.

2. Print out a copy of the tally sheet for each team member.

3. Start the challenge on a selected day, if required split the competition into day team and school kids so it isn’t unfair to those who work in the store less hours than other team members.

4. Communicate the challenge to all team members.

5. The basic concept is:

•You can only mark off a square on the sheet if you sell that item with an up-sell.•All drinks must be sold in original size to count.•When you make a successful sale with an up-sell the team member must print out a receipt and attach it to their sheet as proof of sale.

6. The first person to complete their whole sheet is rewarded with a prize.


UPSELL BINGO VERSION #2

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Objective: Increase sales and profit through a fun and competitive competition between Boosties!

You’ll Need:

1. Amazing Boosties2. The ‘Up Sell Central’ table (laminated or in a plastic pocket)3. White board marker4. A prize

The Steps:

1. Create the ‘Up Sell Central’ table.

2. Choose how long you want to run the competition (day, week or month) and when you want to run it.

3. Get the entire team excited and communicate the challenge.

4. Fill in the Boosties names into the table and begin.

5. As each Boostie serves a customer, it is their responsibility to up sell extras; added fruit, $1 Mt Franklin water, up sizes, extra supplements etc.

6. Mark in the appropriate up sell under the appropriate Boosties name each time they make an up sell.

7. At the end of the competition tally up the scores and present the prize to the best up seller.

Creator: Alexandra Philippa Glendale, NSW & Stephen Gallagher, Whitford City, WA 2010

UPSELL CENTRAL

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SALES BOOSTER

Objective: To pour up 300 kids drinks in three hours, selling them at a CRAZY $1 per drink. Then donate the money raised to a charity, for a bit of fun.

You’ll Need:

1. 300 hundred kid cups2. Ingredients to make Tropical Crushes, Watermelon Crushes, Strawberry Squeezes and Mango Magics3. A plastic tray, to hold the drinks on4. A container to put the money in (labeled with the charity’s name)5. Barry costume and a staff member to play Barry6. A Tally Sheet7. Pen8. Paper9. Most importantly a positive attitude and smile.

The Steps:

1. Decorate the store with lots of balloons, streamers and signs promoting the four flavours of kid’s drinks at a $1 for three hours only!

2. Choose a time that best suites the store (peak hours).

3. Thirty minutes before hand, get at least 80 drinks ready to go (20 of each flavour), store them in the freezer to keep them cold.

4. Write up a tally sheet with 4 columns for the 4 flavours.

5. Get change from the register and place it in your donation box (record it so it can be exchanged at close). Tip: Some like to give 50 bucks for a dollar drink.

6. Position Barry out the front of the store for three hours.

THE THREE-DOUBLE-OH CHALLENGE

75

The Big Three Hours:

1. Create a separate customer line, close to a blender and away from the register.

2. Place the tray next to you, along with the tally sheet, a pen and your container for donations.

3. Place the drinks on the tray, making sure each separate flavor has its individual column. (to stop confusion)

4. When a costumer approaches ask them; “Hi, what flavour would you like?” (with a smile).

5. Give them their chosen drink, take the money and place it in the donation box.

6. If the drinks start to run out, re-stock with the extras you made in the freezer.

7. Once there are only 20 extras remaining, make another 40, make sure you make more of the flavor that is selling the fastest (e.g. if you sell 10 Strawberry Squeezes and only five Tropical Crushes, you know to make more Strawberry Squeezes).

8. Repeat steps four five and six until the three hours is up! (If you reach three hundred keep on going!).

Creator - Jessica Guida, Marrickville NSW 2010

THE THREE-DOUBLE-OH CHALLENGE(CONTINUED)

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SALES BOOSTER

Objective: Introduce customers to new products that they may have not tried before. Gives customers a little teaser sample so they’ll line up at register for the real thing!

You’ll Need:

1. A medium to large sized tray to hold the samples2. Boost sample cups3. A handful of straws4. Scissors5. Gloves6. A bright and vibrant Boostie to draw in the customers and answer questions the customers may have about the product being sampled7. Call to action (CTA) cards are also a good addition to the sample

The Steps:

1. Select a smoothie to be sampled; smoothies from the latest promotion or with an up-sell such as added strawberries are ideal. Check with your manager.2. Put through the register 2 originals of the sampling product using the allocated sample button and label them ‘samples’ so they are not mixed up with a customer order.3. Make the 2 original size drinks.4. Fill the cups half way with either a spoon or if you’re talented enough, pour it in.5. Place as many small Boost sample cups on the sample tray.6. Wear gloves and cut a handful of straws in half with scissors, place straw halves in each cup.7. Carefully carry the tray (and CTA cards if there are any), and stand approximately 1.5 meters away from the store and cheerfully ask passersby if they would like to try a free sample.8. Repeat if necessary!


SAMPLING

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SUPER STRAWBERRY UPSELLObjective: To increase sales and competitive team spirit by seeing who can up sell the most strawberries.

You’ll Need:

1. Boostie team members who are confident, encouraging and can create a positive atmosphere

2. A Boostie Prize

Steps:

1. Draw up a tally with the team member names who are working on shift.

2. At register, proceed with the normal steps of service, at step 3 really promote the strawberry up-sell (only if it will compliment the order).

3. Each strawberry up-sell receives a point on the tally.

4. At the end of the day count the tally and award the Super Strawberry Up- seller with a prize!

Creator: Jamaica Sommer, Sorrento quay, WA 2010

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SALES BOOSTER

Objective: To generate more sales and to create a relationship with other businesses within the centre.

You’ll Need:

1. A friendly Boostie who isn’t nervous to approach passersby2. A note pad or paper and a pen (to take orders)3. Another Boostie to take the made drinks to the stores (optional)4. A mobile phone to call in orders (optional)5. A discount/deal for the workers in the centre e.g. $5 originals (optional)

The Steps:

1. Organise a Boostie, paper and pen.

2. Decide how the orders will be put through; will they phone in the orders or will they return after every 2nd store order and put them through the register.

3. Send the Boostie on their way.

4. When orders from the deliveries are put through the register, include the store name and “delivery” in the ‘customer name’ to prevent the orders being mixed up with in store orders.

5. Make drinks in order with other in-store orders, and have them delivered either by another Boostie or the Boostie who took the order (depending on how busy you are).


DELIVERIES (WITHIN A SHOPPING CENTRE)

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Objective: To save money by reducing the amount of waste produced in store and reward the team member who produces the least amount of waste.

You’ll Need:

1. One small whiteboard and whiteboard marker2. Blue-tak3. A prize

The Steps:

1. Draw up a table on the whiteboard with all team member names.

2. Brief all team members about the ‘Waste Watchers Club’.

3. Place the whiteboard in store (out of customers’ view) and near the wash-up sinks.

4. Make all drinks according to recipe cards.

5. Tip any waste into the waste bucket/container.

6. Mark a dot against name of maker who produced any more than 50mls of waste.

7. Reward the team member who produced the least amount of waste with a prize.

8. Please note this can be altered into a daily, weekly or monthly challenge.


WASTE WATCHERS CLUB

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SALES BOOSTER

Objective: The aim of “Waste-Me-Not Weekly” is to, over time, reduce the number of drinks within a week that contain wastage (excess product). By monitoring the amount of wastage in each drink, we can begin to improve our Cost of Goods Sold (COGS).

You’ll Need:

1. Daily sheet2. Pen3. Team of Boosties dedicated to reducing wastage!

The Steps:

1. Create the daily sheet; four columns titled: Zero Wastage, Minimal Wastage, Moderate Wastage, and Extreme Wastage.

2. Communicate the competition to the team.

3. Once a customer has been handed their drink and given a friendly goodbye, check the level of smoothie or juice still sitting at the bottom of the jug.

4. Depending on this level, assess whether there is Zero Wastage, Minimal Wastage, Moderate Wastage, or Extreme Wastage; and tick the appropriate column.

5. At the end of each week, tally up the number of ticks in each column.

6. The aim is to eventually achieve an increasing amount of ticks in the Zero Wastage or Minimal Wastage Column as the weeks progress!


WASTE-ME-NOT WEEKLY!

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Objective: Increase sales and ATV. Have fun with the customers and introduce them to wheatgrass!

You’ll need:

1. Enough wheatgrass for 200 shots2. 2 registers3. Up selling skill!4. Pen and paper5. A prize

The Steps:

1.On Wednesdays, decorate the store and the team in everything ‘Green’ to draw attention to the store.

2. Draw up a tally with the Boosties names who will be taking up the challenge.

3. Allocate them to a register each. Ready, Set, Go! The 2 Boosties must work their magic to sell wheatgrass shots to customers.

4. Each time a customer purchases a wheatgrass shot, the Boostie marks a point under their name on the tally.

5. The first Boostie to 100 shots wins the prize and bragging rights….. Until next week!

Tips:

1. Target your up sell, does the customer look healthy? Focus on health benefits or are they after a bargain? Focus on price.

2. If they are reluctant to try it because they have never had it before, tell them you’ll have one with them!

Created: 2010

THE WHEATGRASS WEDNESDAY CHALLENGE

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SALES BOOSTER

Objective: This is a team challenge to sell the most $1 bottles of water you can in a day, it will increase sales, ATV and up selling confidence!

You’ll Need:

1. A calendar with the days of the month2. Daily X read3. Prizes (movie tickets, free boost card)

The Steps:

1. Print out the month calendar with the days and enough space to write in them.2. Stick the calendar up on the Team Message Board away from customers view.3. Ensure you order enough water to support the challenge for the month.4. Communicate the challenge to the team and get them excited!5. Start the challenge and go H2O crazy!

6. At the end of each day, record on the calendar the number of waters sold and all the team that worked (not just the register staff).7. Attach the X read for each day to the calendar.

8. If the TL forgets to record the number and attach the X read to the calendar, this day is disqualified.

9. At the end of the month the day that sold the most waters gets a prize for all the team members who worked that day.

Tips:

1. Run this challenge in summer when it’s easy to sell water.2. Get a large stainless steel bowl and fill it with ice and water bottles on the counter, makes it faster to give out the water.3. This game can be used for any up sell item, e.g. extra fruit, energizer booster.

Created: 2010

THE 1 Dollar WATER CHALLENGE

MAKE THEIR DAY!

play time recipe book

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day contentspick

timerecipe bookwritten

group date conundrum

customer engagement

big wheel

magic straw

dance square