78% ePRESENTMENTAchieved

IMPROVEDCustomer satisfaction

67% INCREASEePayments in one year

THE CHALLENGEPlumbing Distributors Inc. (PDI) was founded in 1973 in

Lawrenceville, Georgia and is a leading wholesale distributor in

kitchen, bath and lighting showroom expertise. They have seven

locations to service their customers who include a large variety

of local businesses from independent plumbers, developers,

mechanical contractors and individual homeowners.

As PDI expanded, it was clear that their customers required a

more streamlined method to pay invoices. Initially, they managed

all invoice delivery by routinely printing invoices in-house. They

wanted to simplify the payment process for customers and provide

the flexibility to pay at their convenience with electronic invoice

delivery and payment options, while providing a user-friendly

solution that would align invoices across all locations.

BILLTRUST | PLUMBING DISTRIBUTORS INC.

Plumbing distributor drives electronic adoption and customer satisfaction

Plumbing Distributors Inc.

THE SOLUTIONPDI partnered with Billtrust because of

their solutions’ ability to improve their

manual in-house invoicing operation, and

offer customers flexibility in electronic invoice

delivery and payments. To help shrink their

paper billing and drive more electronic

payments, they began routing invoices

through Billtrust’s invoicing and payments

portal, which allows users to pay multiple

vendors online. With this solution, PDI could

easily track customer payments in one central

location and customers could pay invoices

how they wanted.

THE RESULTSAfter only three months using Billtrust’s

solutions, PDI had increased electronic

adoption to 47 percent. Starting in 2017, they

engaged in Billtrust’s eAdoption email and

calling campaigns, and improved their invoice

ePresement by 35 percent in one just year,

bringing their customer invoice ePresentment

up to 78 percent. These engagement tactics

also increased their ePayments adoption

by 67 percent. With all of these changes,

they also saw a noticeable increase in their

customer satisfaction.

“Billtrust helped us eliminate the manual process, save time,reduce costs and provide flexibility for customers to drive satisfaction.”

Megan Millard, Accounting Manager, Plumbing Distributors Inc.

PLUMBING DISTRIBUTORS INC.

CONTACT US1009 Lenox Dr #101, Lawrence Township, NJ 08648 | www.billtrust.com | 1-888-580-2455

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