pm-430 project management capstone · 2019. 8. 16. · kitkat 12 0 2 4 6 8 10 12 14 16 18 hershey...
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PM-430
PROJECT MANAGEMENT
CAPSTONECTU-Online
Term 1803B
Chat #3
Dr. Jurgens-Kowal
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TODAY’S AGENDA
Where We’re At and Where We’re Headed
1
Quality Management for a Program
2
Risk Management for a Program
3
Homework Assignments –Week 3
4
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WHERE WE’RE AT AND WHERE WE’RE HEADED
Week 1: PMBOK Processes
Total =185
DB1-1 = 10
DB1-2 = 75
IP1 = 100
Week 2: Program Management
Total = 175
DB2 = 75
IP2 = 100
Week 3: Quality & Risk Management
Total = 225
DB3 = 75
IP3 = 150
Week 4: Schedule
Total = 275
DB4 = 75
IP4 = 200
Week 5: Closing
Total = 340
DB5 = 40
IP5 = 250
CPC=50
3
Total
Points
Possible =
1200
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QUALITY MANAGEMENT IN
PROGRAMS
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PROJECT QUALITY MANAGEMENT
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Planning
Plan Quality Management
Executing
Manage Quality
Monitoring & Controlling
Control Quality
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PROGRAM QUALITY MANAGEMENT
•Across all projects
Program Quality Planning
•Evaluate on routine basis
Program Quality Assurance
• `Monitoring components
Program Quality Control
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PROGRAM QUALITY PLANNING
Program quality policy
Program quality standards
Program quality estimate of cost
Quality metricsQuality
checklistsQA and control
specs
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COST OF QUALITY (COQ)
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Cost of Conformance
(avoid failure)
Prevention Costs (Design & Build-in Quality)
TrainingDocument processes
EquipmentTime to do
it right
Appraisal Costs (Assess Quality)
TestingDestructive testing loss
Inspections
Cost of Nonconformance
($ spent due to failure)
Internal Failure Costs
(Before Completion)
Rework Scrap
External Failure Costs (After Completion)
LiabilitiesWarranty
workLost
business
Plan Quality Management
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SEVEN (7) QUALITY TOOLS
1. Checklists
2. Flowcharts
3. Cause-and-Effect
Diagrams
4. Scatter Diagrams
5. Histograms
6. Pareto Diagrams
7. Control Charts
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Plan Quality Management
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CHECKLISTS
Also known as checksheet or tally sheet
Used to gather data
Helps to categorize data
Organize data
Makes analysis easier
Use to verify quality policy & standards
Design checklist for ease of use
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Day of Week Off-Spec Product
Monday 1
Tuesday 2
Wednesday 0
Thursday 1
Friday 3
Saturday 2
Sunday 7
Monday 0
Tuesday 0
Wednesday 1
Thursday 2
Friday 3
Saturday 2
Sunday 2
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FLOWCHART
Process map
Explore possibilities
Shows the sequence of activities
Useful for troubleshooting
Utilizes symbols from computer industry
Start/End
Task/Activity
Decision Point (Yes/No)
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CAUSE-AND-EFFECT DIAGRAM
Also known as fishbone diagram or Ishikawa diagram
Trying to find root cause of a problem
Work right to left
Problem statement at left
Causes placed along “rib bones”
Sub-causes on “bones”
Helps identify what data needs gathering
Example looks at “4Ms”
Materials, Machine, Method, Manpower
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SCATTER DIAGRAMS Also known as x-y diagrams
Identifies relationships between variables or elements in the
quality management process
Positive correlation, negative correlation, or no correlation
130
10
20
30
40
50
60
0 20 40 60 80
# Sa
les
# Customers
EXAMPLE X-Y CHART / SCATTER DIAGRAM
Positive Correlation (y increases with x)
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HISTOGRAM Fancy name for a bar chart
Describes the center point, dispersion
Often a “normal distribution”
Sometimes other statistical distributions
Does not consider time effect
Advantage is to visualize the data (checksheet)
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Type Number
Hershey 10
Reese's 9
Whoppers 16
KitKat 12
0
2
4
6
8
10
12
14
16
18
HERSHEY REESE'S WHOPPERS KITKAT
Co
un
t
Type of Candy Bar
Halloween Candy
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PARETO DIAGRAM
Also known as the 80/20 Rule
Italian economist landowner study
80% of the land owned by 20% people
Juran later applied to quality
Address the biggest problems first
So-called “bang for the buck”
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CONTROL CHARTS
Plots variables over time
Determine whether a process is stable
Does process have predictable performance?
Differentiates between common cause and special cause
Every process has some random error
Control chart limits
Average, Upper (UCL), Lower (LCL)
Factors based on sample size, standard deviation
Rules for “out of control”
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QA & QC FOR THE PROGRAM
Quality assurance audits
QA standard reports
Quality change requests
Quality change requests
QC completed checklists / reports
Quality test reports & results
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RISK MANAGEMENT IN PROGRAMS
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PROJECT RISK MANAGEMENT PROCESSES
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Plan Risk Management
Identify Risks
Qualitative Risk Analysis
Quantitative Risk Analysis
Plan Risk Responses
Implement Risk Responses
Monitor Risks
New in 6th ed.
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PROGRAM RISK MANAGEMENT
Program Risk Management Planning
1
Program Risk Identification
2
Program Risk Analysis
3
Program Risk Response Planning
4
Program Risk Monitoring and Controlling
5
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GATHERING RISK INFORMATION
Interviews
Brainstorming
Delphi Method
Root Cause Analysis
SWOT
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Document
Assumptions!
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RISK MANAGEMENT TOOLS
Risk Categories
Risk Breakdown Structure
Cause & Effect Diagrams
Risk Register
Probability / Impact Matrix
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EXAMPLE RISK CATEGORIES / RBS
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• Market Risk
• Financial Risk
• Technology Risk
• People Risk
• Structure Risk
Project
Business
Competitors
Suppliers
Technical
Hardware
Software
Network
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CAUSE & EFFECT (ISHIKAWA)
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SWOT ANALYSIS
Strengths, Weaknesses, Opportunities, Threats
acronym = SWOT
Framework to assess risks and competitive advantage
Used in a variety of circumstances
Business strategy definition
New product development
Entrepreneurial start-ups
On-going business decisions
Risk analysis
Quality assessments
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RISK REGISTER
➢ Identifier
➢ Description of Risk
➢ Probability of Occurrence
➢ Potential Impact of Risk
➢ Score (ProbabilityXImpact)
➢ Trigger event
➢ Owner
➢ Planned Response
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RISK / IMPACT MATRIX
QUANTITATIVE RISK ANALYSIS
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3
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WEEK 3 ASSIGNMENTS
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DB3
750-900 words
Discuss 3 quality management tools and 3 risk management tools
Use textbooks and additional references (citations!!)
Primary Post due by Friday at midnight
Peer Responses due by Tuesday at midnight
IP3
Creating a project plan for ONE of the projects
Requires how you will integrate quality & risk
Need WBS, Critical Path (MS Project), Budget, change control, risk, quality, and stakeholders
Due by Wednesday, midnight (check instructions for guidelines
Use APA references (check library for how-to
I’m not picky about APA spacing and margins….29
IP3 is a BIG
assignment!
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QUESTIONS?
Send email with questions
Typically expect a response in 24 to 48
hours (weekday vs. weekend)
Usually email is checked in the morning, so
plan accordingly
Next chat is Tuesday at 3:15 pm
Office hours via email
Thursdays at 3:15 pm
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