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 OPERATIONS STRATEGY KRUPANIDHI SCHOOL OF MANAGEMENT PROF. KERENA ANAND Page 1 PROJECT TEAM MANAGEMENT CHAPTER 5 Syllabus for Chapter 5 . Project Team Management : building high -performance project teams ,managing virtual project teams, project control process . Performance measurement and evaluation , project quality, planning , quality assurance , quality audit , project closure , post completion audit . 1. How can positive and negative synergy can be observed and felt in the daily operations of project teams?  The magic and power of teams is captured in the term “synerg y,” which is derived from the Greek word sunergos: “working together.” There is positive and negative synergy. The essence of positive synergy can be found in the phrase “The whole is greater than the sum of the parts.” Conversely, negative synergy occurs when the whole is less than the sum of the parts. Mathematically, these two states can be symbolized by the following equations: Positive Synergy 1 + 1 + 1 + 1 + 1 = 10 Negative Synergy 1 + 1 + 1+1 + 1= 2 (or even — 2) Here is a description from one team member who was interviewed: Instead of operating as one big team we fractionalized into a series of subgroups. The marketing people stuck together as well as the systems guys. A lot of time was wasted gossiping and complaining about each other. When the project started slipping behind schedule, everyone started covering their tracks and trying to pass the blame on to others. After a while we avoided direct conversation and resorted to e-mail. Management finally pulled the plug and brought in another team to salvage the project. It was one of the worst project management experiences in my life.  This same individual fortunately was also able to recount a more positive experience:  There was a cont agious excitement within t he team. Sure we ha d our share of problems and setbacks, but we dealt with them straight on and, at times, were able to do the impossible. We all cared about the project and looked out for each other. At the same time we challenged each other to do better. It was one of the most exciting times in my life. 2. What are the characteristics of high performing teams?  The following is a se t of characteristi cs commonly associated with high - performing teams that exhibit positive synergy. 1.  The team s hares a sense of common purpose , and each member is

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8/10/2019 PM_5[1]

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