pmp mock questions - techfaq360 - certification...

PMP Mock Questions

Subject: Project Quality Management

No of Questions: 79

www.techfaq360.com

Question - 1

Which of the below statement is TRUE about Quality?A.Quality ensure that the project will satisfy customer requirements.B.Quality ensure that the project will satisfy senior management.C.Adding extra to make customer happy.D.Adding extra to make sponsor happy.

Answer :A is the correct answer.

Quality ensure that the project will satisfy customer requirements.

Question - 2

Why quality should be planned not inspected in ?A.to improve quality with less costB.to improve quality with more costC.to reduce quality with less costD.to reduce quality with more cost


Best option is to improve quality with less cost.

Question - 3

Comparing actual or planned project practices to other projects, in order to generate ideas for improvement is called:

http://www.techfaq360.com/

A.BenchmarkingB.Benefit or cost analysisC.Quality auditsD.Process Analysis


Comparing actual or planned project practices to other projects, in order to generate ideas for improvement is called Benchmarking.

Question - 4

Who is primary responsible to create design and test specifications ?A.Quality ControlB.EngineeringC.SupportD.Management

Answer :B is the correct answer.

Engeering is primary responsible to create design and test specifications.

Question - 5

In which of the quality management process , cause and effect diagram is used to illustrate how various factors might be linked to potential problems or effects ?A.Plan QualityB.Perform Quality AssuranceC.Perform Quality ControlD.Quality

Answer :C is the correct answer.

cause and effect diagram is a tool and technique in Perform Quality Control . PMBOK Page no 222.

Question - 6

The line in the middle of control chart is called:A.meanB.rule of seven

C.rule of fiveD.specification limit


The line in the middle of control chart is called mean.

Question - 7

Cause and effect diagram also called as :A.fishbone diagramsB.Bar chartsC.control chartsD.pareto charts


Cause and Effect Diagram: Cause and effect diagrams, also called Ishikawa diagrams or fishbone diagrams, illustrate how various factors might be linked to potential problems or effects.

Question - 8

Which of the following tools used in plan quality ?A.Quality ChecklistsB.Quality auditsC.HistogramD.Process Analysis


Quality Checklists is used in plan quality.

Question - 9

What is the purpose of fishbone diagram ?A.illustrate how various factors might be linked to potential problems or effects.B.are used to determine if the process is "in control".C.show trends in a process over time.D.shows the pattern of relationship between two variables.


fishbone diagram : illustrate how various factors might be linked to potential problems or effects.

Question - 10

Control chart helps :A.determine if the process is "in control".B.how various elements of a system interrelate.C.show trends in a process over time.D.shows the pattern of relationship between two variables.


Control Charts: Control charts are graphic display of the results over a time of a process. They are used to determine if the process is "in control".

Question - 11

A process with lack of consistency and predictability is called :A.in control.B.out of control.C.bad quality.D.quality noised.


A process with lack of consistency and predictability is called out of control.

Question - 12

A data point in a control chart which require investigation is called:A.a special cause.B.a quality fault.C.a rule of seven.D.a rule of five.


A data point in a control chart which require investigation is called a special cause.

Question - 13

Which of the following is NOT part of plan quality ?A.BenchmarkingB.Cost of QualityC.Design of experimentsD.Quality audits

Answer :D is the correct answer.

Quality audits is part of Perform Quality Assurance process.

Question - 14

Which of the following is part of Perform Quality Assurance ?A.BenchmarkingB.Cost of QualityC.Design of experimentsD.Quality audits



Question - 15

Purpose of quality audit is:A.identify inefficient and ineffective policies.B.identify project quality for customer.C.organizational behavior.D.report for quality team.


Purpose of quality audit is identify inefficient and ineffective policies.

Question - 16

Which of the following is NOT part of Perform Quality Control ?A.fishbone diagramsB.Quality auditsC.Pareto DiagramD.Histogram



Question - 17

Project Quality Management must __________ ?A.Addresses both the management of the project and of the product of the project.B.Improves project management as well as the quality of the product.C.Ensure that the project will satisfy customer requirements.D.All of the above


Project Quality Management : Addresses both the management of the project and of the product of the project, Improves project management as well as the quality of the product, Delivery of both high quality and high grade of product, Quality is planned in, not inspected in, Ensure that the project will satisfy customer requirements.

Question - 18

Project Quality Management includes :A.Customer satisfactionB.Prevention over inspectionC.Continuous improvementD.All of the above


Project Quality Management includes : Customer satisfaction, Prevention over inspection, Continuous improvement, Management responsibility

Question - 19

The _________ is the international organization that controls the standards for quality.A.ISOB.PMPC.PMID.ISCII


The ISO is the international organization that controls the standards for quality.

Question - 20

ISO Stands for __________ ?A.International Organization for Standardization.B.International Standardized Organization.C.In Standardized Organization.D.None


ISO Stands for International Organization for Standardization.

Question - 21

Conformance to specifications document is one description of :A.QualityB.ScopeC.InegrationD.None of the above


Quality on a project means that you are conforming to a standard that is set before you start the project.

Question - 22

Which statement is true about Grade ?A.Quality and grade are not the same.B.Quality and grade are same.

C.low grade may be completely acceptable, but low quality never is.D.Both 1 and 3 are true


Quality and grade are not the same. Grade, according to the PMBOK, "is a category or rank given to entities having the same functional use but different technical characteristics." May be there are different grades of metal , grade 1, grade 2 like this but All grade should maintain quality.

Question - 23

Which is responsible for the quality of the project deliverables?A.Project teamB.Project managerC.StakeholdersD.Customer


The project team is responsible for the quality of the project deliverables.

Question - 24

Which of the following best describes QA ?A.QA is Quality Assurance for the overall project performance.B.QA is quality acceptance according to Verify Scope.C.QA is quality assurance for the project deliverable.D.None


QA (Quality Assurance) is concerned with overall project quality performance. QA (Quality Assurance) : Planned and systematic activities implemented within the quality system in order to provide confidence that the project will satisfy the relevant quality standards.

Question - 25

You are the project manager for big size Project. Quality is top priority on this project. You have devoted so much of the project time for planning. Why?

A.Planning for a project of this size, with this amount of quality, is mandatory.B.Quality is planned into the project and the planning requires time.C.Quality audits are part of the planning time.D.All of the above


Quality is planned into the project and the planning requires time.

Question - 26

You are the project manager for a Project. Today, you meet with your project team to ensure the project is completed with no deviations from the project requirements .Which is this process ?A.Quality ControlB.Quality assuranceC.Plan QualityD.All of the above


Plan Quality should be completed prior to the work beginning and revisited as needed. Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 27

You are handling a Project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.A.Quality ControlB.Quality assuranceC.Plan QualityD.All of the above


Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 28

Identifying the quality standards that are relevant to the project and determining how to meet them is called _________.A.Quality ControlB.Quality assuranceC.Plan QualityD.All of the above


Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 29

Quality Control(QC) is _________ process.A.InspectionB.AuditC.ManagementD.All of the above


Quality Control(QC) requires an inspection of the work results. QC : Monitoring results to determine if they comply with relevant quality standards and identifying ways to eliminate problem causes.

Question - 30

QA (Quality Assurance) is _________ process.A.InspectionB.AuditC.ManagementD.All of the above


QA is typically a management process. QA (Quality Assurance) is concerned with overall project quality performance. QA (Quality Assurance) : Planned and systematic activities implemented within the quality system in order to provide confidence that the project will satisfy the relevant quality standards.

Question - 31

Your company has elected to use ISO 9000 standards. What is an attribute of ISO 9000?A.It ensures your company follows its own quality procedures.B.It ensures that your company satisfy its processes to a proven process within the program.C.It ensures that QA and QC are integrated into the product.D.All of the above


ISO 9000 is not a quality management system, But it ensures your company follows its own quality procedures.

Question - 32

Your senior manager has asked you to define the correlation between quality and the project scope. Which statement is true ?A.Quality is the process of completing the scope to meet stated or implied needs.B.Quality, in regard to the project scope, is about completing the work as promised to customer.C.Both of the above are trueD.None


Quality, in regard to the project scope, is about completing the work as promised to customer.

Question - 33

Which of the following is true about quality?A.Quality is inspection driven.B.Quality is prevention driven.C.It will cost more money to build quality into the project.D.Quality is not request for small project


Quality is prevention driven. Quality wants to complete the work.

Question - 34

Which is not an attribute of the cost of non-conformance, In quality management?A.ReworkB.Safety measuresC.DowntimeD.Uptime


A safety measure is not an attribute of the cost of nonconformance.

Question - 35

Quality is ________ responsibility.A.InspectionB.AuditC.Management'sD.All of the above


Quality is Management's responsibility.

Question - 36

Optimal quality is reached __________.A.When revenue from improvement equals the incremental costs to achieve the quality.B.When revenue from corrective actions equals the costs of the improvement.C.When the stakeholder accepts the project deliverable.D.All of the above


optimal quality is reached when the cost of the improvements equals the incremental costs to achieve the quality.

Question - 37

Based on the PMBOK definition of Project Quality Management does not include:A.ControlB.PlanningC.ConfirmationD.Assurance


Based on the PMBOK definition of Project Quality Management does not include Confirmation.

Question - 38

Who defines quality ?A.Project ManagerB.engineering dept staffC.customerD.management


The customer defines quality according to the modern concept.

Question - 39

Which of the following are part of Project Quality Management ?A.Plan QualityB.Perform Quality ControlC.Perform Quality AssuranceD.All of the above


Three processes which are part of Project Quality Management. Plan Quality, Quality Assurance , Quality Control

Question - 40

You as a project manager determining the number and types of tests and their impact on cost of quality. This task belongs to ___ process.A.Plan QualityB.Perform Quality ControlC.Perform Quality AssuranceD.Identify risk


Determining the number and types of tests and their impact on cost of quality is called Design of experiments which is done in Plan Quality process. PMBOK page no 228.

Question - 41

Deliverables are input of ___ process.A.Plan QualityB.Perform Quality ControlC.Perform Quality AssuranceD.Identify risk


Deliverables are input of Perform Quality Control. PMBOK page no 222.

Question - 42

The project quality policy should be written by ________.A.project teamB.customerC.managementD.Accounting


The project team, led by the project manager, written quality policy for each project.

Question - 43

An organization's quality policy should come from _________.A.The project managerB.Top management

C.The customersD.All of the above


An organization's quality policy should come from Top management.

Question - 44

Which of the following do not include Organizational Process Assets?A.Quality methodologyB.Lessons learnedC.Federal regulationsD.Best practices


All others options except Federal regulations are in the Organizational Process Assets.

Question - 45

The Quality Management Plan describes :A.When to apply qualityB.Why need for qualityC.How quality policy will be implementedD.Where in the project quality is important


Quality management plan - Describes how the PM team will implement quality policy. Addresses quality control, quality assurance, and quality improvement for the project.

Question - 46

Outputs of Plan Quality process:A.Quality management planB.Quality MetricsC.Quality ChecklistD.All of the above


Outputs of Plan Quality process: Quality management plan - Describes how the PM team will implement quality policy. Addresses quality control, quality assurance, and quality improvement for the project. Operational definitions (Metrics) - Describes what something is and how it is measured by the quality control process.Checklist - Used to verify that a set of required steps has been performed.Project document updates and Process improvement plan.

Question - 47

Another name for a Metric is:A.Standards and regulationsB.Operational definitionsC.Product appearanceD.None of the above


Operational definitions (Metrics) - Describes what something is and how it is measured by the quality control process

Question - 48

The Metrics describes :A.Describes what something is and how it is measured by the quality control process.B.Why need for quality.C.How quality policy will be implemented.D.Where in the project quality is important.


Operational definitions (Metrics) - Describes what something is and how it is measured by the quality control process.

Question - 49

The Process Improvement Plan does not include :A.Process ConfigurationsB.Process Metrics

C.The Project Management PlanD.Targets for Improved Performance


Process Improvement Plan include all other options except The Project Management Plan.

Question - 50

Which of the following are inputs of Perform Quality Assurance :A.Quality management planB.quality control measurementsC.Quality MatriceD.All of the above


Inputs to Quality Assurance : Quality management plan , Quality Matrices , Work performance Information and quality control measurements PMBOK Page no 222.

Question - 51

Which of the following are inputs of Plan Quality :A.Stakeholder registerB.Cost BaselineC.Schedule BaselineD.All of the above


Inputs of Plan Quality : Stakeholder register , Scope baseline( scope statement, WBS, WBS dictionary) , Cost performance Baseline, Schedule Baseline , Risk Register , Enterprise environmental factors and Organizational Process Assets . PMBOK Page no 222.

Question - 52

Which of the following are output of Plan Quality :A.Quality management planB.Quality Metrics

C.Quality ChecklistD.All of the above


Output of Plan Quality : Quality management plan, Quality Metrics, Quality Checklist, process improvement plan and project document updated. PMBOK Page no 222.

Question - 53

Cost benefit analysis is done in :A.Plan Quality B.Perform Quality AssuranceC.Perform Quality ControlD.All of the above


Cost benefit analysis is done in Plan Quality process.

Question - 54

Project improvement plan is output of :A.Plan Quality B.Perform Quality AssuranceC.Perform Quality ControlD.All of the above


project improvement plan is output of Plan Quality.

Question - 55

Cause and effects diagram done in ______ :A.Plan Quality B.Perform Quality AssuranceC.Perform Quality ControlD.All of the above


Cause and effects diagram done in Perform Quality Control process.

Question - 56

Which of the following is example of Perform Quality Assurance?A.Pareto chartB.Quality AuditsC.InspectionD.Cost of quality


Quality Audits is part of Perform Quality Assurance. PMBOK page no 222. Cost of quality is part of Plan Quality Pareto chart and Inspection are part of Perform Quality Control.

Question - 57

Which of the following is NOT example of Perform Quality Control?A.Pareto chartB.Run chart C.InspectionD.Cost of quality


Cost of quality is part of Plan Quality.

Question - 58

Pareto chart helps :A.Focus on critical issues to improve quality. B.How various factors linked to potential problems or effects.C.Determine whether or not process is stable and within set limits. D.Focus on root cause analysis


Pareto chart : Focus on critical issues to improve quality Fishbone diagram / Ishikawa : How various factors linked to potential problems or effects , root cause Control chart : Determine whether or not process is stable and within set limits .

Question - 59

Control chart helps :A.Focus on critical issues to improve quality. B.How various factors linked to potential problems or effects.C.Determine whether or not process is stable and within set limits. D.Focus on root cause analysis



Question - 60

Fishbone diagram helps :A.Focus on critical issues to improve quality. B.How various factors linked to potential problems or effects.C.Determine whether or not process is stable and within set limits. D.All of the above



Question - 61

Which of the following is NOT example of Cost of Nonconformance?A.ReworkB.ScrapC.Lost businessD.Training


Training is part of Cost of Conformance. Others are part of Cost of Nonconformance.PMBOK Page no 226.

Question - 62

Which of the following is NOT example of Cost of Conformance?A.ReworkB.TestingC.EquipmentD.Training


Rework is part of Cost of Nonconformance. Others are part of Cost of Conformance. PMBOK Page no 226.

Question - 63

Cost of Conformance is :A.Money spent during the project to avoid failureB.Money spent during and after the project because of failureC.Money spent for reworkD.Money spent for Warranty work


Money spent during the project to avoid failure is called Cost of Conformance. PMBOK Page no 226.

Question - 64

Cost of Nonconformance is :A.Money spent during the project to avoid failureB.Money spent during and after the project because of failureC.Money spent for quality trainingD.Money spent for Testing


Money spent during and after the project because of failure is called Cost of Nonconformance. PMBOK Page no 226.

Question - 65

Benchmarking is :A.useful for measuring your level of quality against a standardB.useful for software quality onlyC.useful for engineering quality onlyD.All of the above


Benchmarking is useful for measuring your level of quality against a standard. Benchmarking: Comparing actual or planned project practices to other projects, in order to generate ideas for improvement.

Question - 66

Tool used by a quality audit team is:A.ChecklistsB.Status ReportsC.Both of the above are trueD.None


Quality audits - Structured review of QM activities in order to identify the lessons learned that can improve the performance of this project and of other projects within the organization.

Question - 67

When Quality Control is performed?A.start of a projectB.When defects are identifiedC.For the life of the projectD.After the project is accepted


QC (Quality Control) : Monitoring results to determine if they comply with relevant quality standards and identifying ways to eliminate problem causes For the life of the project.

Question - 68

Which of the following are inputs of Perform Quality Control :A.Quality MetricsB.Project Management PlanC.Approved Change RequestsD.All of the above


Inputs to Quality Control are the Metrics, the Project Management Plan, Checklists, Work Performance Information, Approved Change Requests, Organizational Assets and Deliverables. PMBOK Page No 222.

Question - 69

Role of inspection in Quality Control is :A.To determine the level of performance against standardsB.To prove that you are producing a quality productC.To satisfy top management and the customerD.All of the above


Inspection - Measuring, examining, and testing to determine whether results conform with requirements.

Question - 70

What is another term for Cause and Effect Diagrams ?A.MetricsB.Ishikawa DiagramsC.Project requirementsD.Trend Analysis


Ishikawa Diagrams sometimes called Fishbone Diagrams. Also called Cause and Effect Diagrams. Cause and effect diagram - Illustrates how causes and sub causes relate and create potential problems or effects.

Question - 71

A process is considered out of control :A.when Seven consecutive points are above meanB.when Seven consecutive points are below meanC.when a data point exceeds a control limitD.All of the above


A process is considered out of control when a data point exceeds a control limit or when Seven consecutive points are above or below mean.

Question - 72

3 sigma is equal to ______ percentage of fall between two control limits.A.99.99%B.99.73%C.95.46%D.68.26%


memorize 3 sigma = 95.73% 1 sigma = 68.26% 2 sigma = 95.46% 6 sigma = 99.99%

Question - 73

6 sigma is equal to ______ percentage of fall between two control limits.A.99.99%B.99.73%C.95.46%D.68.26%


memorize 3 sigma = 95.73% 1 sigma = 68.26% 2 sigma = 95.46% 6 sigma = 99.99%

Question - 74

What is another term for Fishbone Diagrams ?A.MetricsB.Ishikawa DiagramsC.Project requirementsD.Trend Analysis


Ishikawa Diagrams sometimes called Fishbone Diagrams. Also called Cause and Effect Diagrams. Cause and effect diagram - Illustrates how causes and sub causes relate and create potential problems or effects.

Question - 75

Causes for Rework can be recored best using ________.A.Status ReportsB.Pareto ChartsC.Project planD.Histogram


Pareto Charts : Histogram , ordered by frequency of occurrence, that shows how many results were generated by type or category of identified cause. Pareto's Law - A relatively small number of causes will typically produce a large majority of the problems or defects (80 / 20 rule)

Question - 76

Which of the following tool help you to determine the most common cause of problems in a process by number ?

A.Status ReportsB.Pareto ChartsC.Ishikawa DiagramsD.Histogram


Histogram : ordered by frequency of occurrence, that shows how many results were generated by type or category of identified cause. PMBOK Page no 241.

Question - 77

80% of problems due to 20% of causes, related to :A.Status ReportsB.Pareto ChartsC.Ishikawa DiagramsD.Histogram


Pareto's Law - A relatively small number of causes will typically produce a large majority of the problems or defects (80 / 20 rule). Pareto Charts are conceptually related to Pareto's Law. PMBOK Page no 242.

Question - 78

_____ is simillar to control chart without displayed limits.A.Run chartB.Pareto ChartsC.Ishikawa DiagramsD.Histogram


Run chart is similar to control chart without displayed limits. PMBOK Page no 242.

Question - 79

Quality Checklists are used ________.A.To ensure that Quality Assurance steps were followedB.To keep quality inspectors busy

C.To prevent project auditsD.All of the above


Quality Checklists are used to Ensure that Quality Assurance steps were followed.

All the materials are Copyrights © www.techfaq360.com , please don't share .

pmp mock questions - techfaq360 - certification...

Documents