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Project Stakeholder ManagementChapter 13

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13.1 Identify Stakeholder

13.2 Plan Stakeholder Management

13.3 Manage Stakeholder Engagement

13.4 Control Stakeholder Engagement

KEY TERMS

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• 13.1 Identify Stakeholders (Initiating) identifying the people,

groups, or organizations that could impact or be impacted by

a decision, activity, or outcome of the project.

• 13.2 Plan Stakeholder Management (Planning) developing

appropriate management strategies to effectively engage

stakeholders throughout the project life cycle.

• 13.3 Manage Stakeholder Engagement (Executing)

communicating and working with stakeholders to meet their

needs/expectations.

• 13.4 Control Stakeholder Engagement (Monitoring & Control)

monitoring overall project stakeholder relationships

And adjusting strategies and plans for engaging

stakeholders.

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13.1 Identify Stakeholders

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13.1 Identify Stakeholders

• Identifying the people, groups, or organizations

that could impact or be impacted by a decision,

activity, or outcome of the project.

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13.1 Identify Stakeholders Inputs

1. Project Charter .

2. Procurement Documents

3. EEF

4. OPA

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13.1 Identify Stakeholders T & T

1. Stakeholder Analysis: gathering & analyzing

information to determine stakeholder in 3 steps:

Identify all potential stakeholders & relevant

information (roles, departments, interests,

knowledge levels, expectations & influence

levels).

Identify potential impact or support each

stakeholder could generate (power-interest)

Assess how key stakeholders are likely to react or

respond to various situations.

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Stakeholder Analysis

classification models used for stakeholders analysis

• Power/interest grid

based on:

level of authority (power)

level or concern (interest)

• Power/influence grid

based on

level of authority (power)

active involvement (influence)

• Influence/impact grid

based on

active involvement (influence)

ability to effect changes (impact)

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• Salience model based on

power (ability to impose their will),

urgency (need for immediate attention)

legitimacy (their involvement is appropriate).

Power Urgency

Legitimacy

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13.1 Identify Stakeholders T & T

2. Expert Judgment: groups or individuals specialized in

certain areas such:

Senior management

Subject matter experts

Industry groups and consultants

Professional and technical associations

Project managers with experience in similar

projects

Identified stakeholders.

3. Meetings

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13.1 Identify Stakeholders Outputs

Stakeholder

Register

• Identification Information: name,

organizational position, location, role

in project, … etc.

• Assessment Information: major

requirements , expectation, potential

influence in project … etc.

• Stakeholder Classification:

Internal/External, supporter, neutral,

resistor, … etc.

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13.2 Plan Stakeholders

Management

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13.2 Plan Stakeholders Management

• Developing appropriate management strategies to

effectively engage stakeholders throughout the

project life cycle.

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Analytical Techniques, engagement levels:

The engagement level of the stakeholders

Unaware Unaware of project and potential impacts.

ResistantAware of project and potential impacts and

resistant to change.

NeutralAware of project yet neither supportive nor

resistant.

SupportiveAware of project & impacts and supportive to

change.

LeadingAware of project & impacts and actively engaged

in ensuring the project is a success.

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C : Current engagement

D : Desired engagement

• Stakeholders Engagement Assessment Matrix

• Through this analytical process, gaps between the current

and desired engagement levels can be identified.

• Actions and communications required to close these gaps

can be identified by the project team using expert judgment.

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13.2 Plan Stakeholder Management Inputs

1. Project Management Plan .

2. Stakeholder Register

3. EEF

4. OPA

13.2 Plan Stakeholder Management Outputs

1. Stakeholder Management Plan

2. Project Documents Updates

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13.3 Manage Stakeholders

Engagement

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13.3 Manage Stakeholders Engagement

• Communicating and working with stakeholders

to meet their needs/expectations.

• The key benefit is to allow the project manager to

increase support and minimize resistance from

stakeholders.

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13.3 Manage Stakeholder Engagement Inputs

1. Stakeholder Management Plan.

2. Communication Management Plan

3. Change Log

4. OPA

13.3 Manage Stakeholder Engagement Outputs

1. Issue Log.

2. Change Requests

3. Project Management Plan Updates

4. Project Document Updates

5. OPA Updates

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13.3 Manage Stakeholder Engagement T &T

1. Communications MethodsInteractive communication . Push & Pull communication

2. Interpersonal Skills

Building trust

Resolving conflict

Active listening

Overcoming resistance to change

3. Management Skills

Influence people to support project

Negotiate agreements

Modify organizational behavior

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13.4 Control Stakeholders

Engagement

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13.3 Control Stakeholders Engagement

• monitoring overall project stakeholder relationships And

adjusting strategies and plans for engaging stakeholders.

• The key benefit is to maintain or increase the efficiency

and effectiveness of stakeholder

engagement activities.

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13.4 Control Stakeholder Engagement Inputs

1. Project Management Plan

2. Issue Log

3. Work Performance Data

4. Project Documents

• Project schedule,

• Stakeholder register

• Issue log

• Change log

• Project communications.

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13.4 Control Stakeholder Engagement Outputs

1. Work Performance Information

2. Change Requests

3. Project Management Plan Updates

4. Project Document Updates

5. OPA Updates

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Questions

l. When do stakeholders have the MOST influence on a

project?

A. At the beginning of the project

B. In the middle of the project

C. At the end of the project

D. Throughout the project

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Questions

l. When do stakeholders have the MOST influence on a

project?

A. At the beginning of the project

B. In the middle of the project

C. At the end of the project

D. Throughout the project

Answer : A

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Questions

2. Stakeholders can be identified in which project

management process groups?

A. Initiating, planning, executing, and monitoring and

controlling.

B. Initiating and planning.

C. Planning and monitoring and controlling.

D. Monitoring and controlling and closing.

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Questions

2. Stakeholders can be identified in which project

management process groups?

A. Initiating, planning, executing, and monitoring and

controlling.

B. Initiating and planning.

C. Planning and monitoring and controlling.

D. Monitoring and controlling and closing.

Answer : A . The early you identify stakeholder. The less conflicts you get.

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Questions

3. A particular stakeholder has a reputation for requesting many

changes on projects. What is the BEST approach a project

manager can take at the beginning of the project to manage this

situation?

A. Say "No" to the stakeholder a few times to dissuade him from

submitting more changes.

B. Get the stakeholder involved in the project as early as possible.

C. Talk to the stakeholder's boss to find ways of directing the stakeholder's

activities to another project.

D. Ask that the stakeholder not be included in the stakeholder listing.

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Questions

3. A particular stakeholder has a reputation for requesting many

changes on projects. What is the BEST approach a project

manager can take at the beginning of the project to manage this

situation?

A. Say "No" to the stakeholder a few times to dissuade him from

submitting more changes.

B. Get the stakeholder involved in the project as early as possible.

C. Talk to the stakeholder's boss to find ways of directing the stakeholder's

activities to another project.

D. Ask that the stakeholder not be included in the stakeholder listing.

Answer : B

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Questions

4. A project manager wants to more extensively involve the

stakeholders on the project. Which of the following would be

the BEST way to accomplish this?

A. Have the stakeholders periodically review the list of project

requirements.

B. Invite the stakeholders to attend project status meetings.

C. Send status reports to the stakeholders.

D. Update the stakeholders on the status of all project

changes.

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Questions

4. A project manager wants to more extensively involve the

stakeholders on the project. Which of the following would be

the BEST way to accomplish this?

A. Have the stakeholders periodically review the list of project

requirements.

B. Invite the stakeholders to attend project status meetings.

C. Send status reports to the stakeholders.

D. Update the stakeholders on the status of all project

changes.

Answer : A

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Questions

5. A stakeholders engagement assessment matrix can be

used to identify:

A. Communication gaps.

B. Additional stakeholders.

C. Key relationships between stakeholders.

D. Skill levels of stakeholders.

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Questions

5. A stakeholders engagement assessment matrix can be

used to identify:

A. Communication gaps.

B. Additional stakeholders.

C. Key relationships between stakeholders.

D. Skill levels of stakeholders.

Answer : A

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Questions

6. The role of each stakeholder is determined by:

A. The stakeholder and the sponsor.

B. The project manager and the sponsor.

C. The team and the project manager.

D. The project manager and the stakeholder.

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Questions

6. The role of each stakeholder is determined by:

A. The stakeholder and the sponsor.

B. The project manager and the sponsor.

C. The team and the project manager.

D. The project manager and the stakeholder.

Answer : D

stakeholders have input into what they will be contributing to the project.

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Questions

7. The project manager is trying to recall a stakeholder's

preferred communication method. Where can she find that

information?

A. RACI chart

B. Stakeholders engagement assessment matrix

C. Stakeholder management plan

D. Human resource management plan

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Questions

7. The project manager is trying to recall a stakeholder's

preferred communication method. Where can she find that

information?

A. RACI chart

B. Stakeholders engagement assessment matrix

C. Stakeholder management plan

D. Human resource management plan

Answer : C

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Questions

8. The degree to which a particular stakeholder may be able

to positively or negatively affect a project is his or her:

A. Level of engagement.

B. Level of interest.

C. Level of commitment.

D. Level of influence.

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Questions

8. The degree to which a particular stakeholder may be able

to positively or negatively affect a project is his or her:

A. Level of engagement.

B. Level of interest.

C. Level of commitment.

D. Level of influence.

Answer : D

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Questions

9. The stakeholder register is an input to which of the

following processes?

A. Plan Risk Management and Collect Requirements

B. Perform Integrated Change Control and Plan

Communications Management

C. Plan Quality Management and Perform Quality Assurance

D. Identify Risks and Develop Project Charter

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Questions

9. The stakeholder register is an input to which of the

following processes?

A. Plan Risk Management and Collect Requirements

B. Perform Integrated Change Control and Plan

Communications Management

C. Plan Quality Management and Perform Quality Assurance

D. Identify Risks and Develop Project Charter

Answer : Athe stakeholder register is an input to :

Collect Requirements / Plan Quality Management / Plan Communications

Management / Plan Risk / Management / and Identify Risks.

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Questions

10. The key objective of stakeholder management is:

A. Communication.

B. Coordination.

C. Satisfaction.

D. Relationships.

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Questions

10. The key objective of stakeholder management is:

A. Communication.

B. Coordination.

C. Satisfaction.

D. Relationships.

Answer : C