POLICE SUPPORT SERVICES MANAGER

CITY OF PLEASANTON, CALIFORNIA

THE COMMUNITY The City of Pleasanton, with a population of just over 71,000, has the well-deserved reputation of being one of Northern California’s premier communities to live, work and raise a family. In a September 2014 survey conducted by 24/7 Wall Street, featured in USA Today, the City of Pleasanton was named the 4th best American city in which to live. Situated 45 minutes southeast of San Francisco, Pleasanton is easily accessible due to its proximity to two major highways (I-680 and I-580), and the BART and ACE transit systems. The City boasts a highly educated and skilled workforce and is a regional employment center with strong connection to Silicon Valley. The strong community heritage in Pleasanton is seen in its appealing, family-oriented neighborhoods with well-cared for homes and manicured parks and trails.

THE VISION Within the organization, the City has adopted a set of values to govern the way we do business. This vision is now the guiding force in our organization. We have committed that our organization:

Provides excellent customer service at all levels;

Has a management team that leads by example, where strength of character, dedication, problem-solving and integrity count;

Endorses continuous learning to assure employees have the skills to provide effective services and the training and education to prepare for career advancement opportunities;

Fosters open and honest communication among all employees, across all departments and with the public;

Is driven by clear objectives where strong performance is rewarded;

Operates as one cohesive organization, not isolated departments, fostering collaborative interdepartmental partnerships with all employees for organizational and community problem-solving;

Values all members of the organization and the community.

THE POSITION The Pleasanton Police Department’s goal is to protect and maintain Pleasanton’s high quality of life and prevent crime in the City. The department is responsible for enhancing overall community safety and safeguarding the rights of individuals. Pleasanton’s Police Department is organized into specialized units and teams, staffed by both sworn and civilian personnel to manage calls for service and facilitate problem solving throughout the community. Under general direction from a Police Captain; supervises Police Dispatch Supervisors, Police Dispatchers, and Police Records Clerks. This position is responsible for managing the support services section of the Police Department's administration division. Responsibilities include managing the department's records and communications function, assisting with the department's budgeting and purchasing activities.

THE IDEAL CANDIDATE The Pleasanton Police Department’s Support Services Manager, in addition to being well-versed in all aspects of public safety communications and records management, will be a visionary leader and an effective and determined manager of change. He/she will have enthusiasm and demonstrated technical expertise.

The ideal candidate will be an exceptional leader with a consistent track record of setting high standards and clear expectations as well as holding staff accountable to such outcomes. Unquestionable integrity and ethics will be expected.

This support services professional will be knowledgeable regarding industry best practices and convey a sophisticated understanding of sound and reliable support services and communications operations. Further, the ideal candidate will hold high expectations of superior service and continual improvement.

The ideal candidate will have extensive experience working effectively in a public safety environment. The individual must demonstrate a strong collaborative relationship with other managers across the organization and will offer proven effectiveness in guiding well-informed decision making.

MINIMUM QUALIFICATIONS Knowledge of:

Knowledge of Computer Aided (CAD) principles, practices, methods and techniques.

Knowledge of codes, regulations and laws relating to areas of responsibility: dispatch and records management, including sealing, purging and destruction processes.

Law enforcement principles, practices and techniques related to records retention and public safety dispatching

Applicable laws, codes, ordinances and court decisions.

Principles, methods and procedures utilized in the preparation and management of a department budget.

Principles, methods and procedures utilized in the purchase of departmental supplies and equipment.

Principles and practices of organization and management.

Training methods and concepts.

Skill to:

Manage a modern police records and communications operation.

Manage personnel; oversee their training.

Perform a variety of purchasing activities.

Communicate effectively, both orally and in writing.

Assist in budget preparation and execution. Education: High school graduation or GED equivalent required. A Bachelor’s degree in Administration of Justice, Business, Public Administration or related field preferred. Basic POST Dispatcher Certificate and coursework in Public Records Act (PRA) highly desirable. Experience: Significant experience in performing work related to areas of responsibility, i.e., budgeting, purchasing, records management, public safety communication and supervision. Five years of increasingly responsible experience in a public safety communications / records environment, including experience at the supervisory level or administrative capacity in an agency of similar size preferred.

Pleasanton Police Department’s Support Services Manager must be a credible communicator who is comfortable with community engagement and will be accessible to external and internal stakeholders. He/she must subscribe to a transparent philosophy regarding proactive communications and accountability. A successful record of leading thoughtful change is highly desirable.

TYPICAL DUTIES

Develop, administer and maintain a variety of police records, including criminal and confidential data. Directs the maintenance and security of department files.

Interpret laws and regulations related to record security and public access. Ensures compliance with public safety records, communications and other related standards and requirements.

Maintains current knowledge of law enforcement records management, communication and related standards, trends and technologies; prepares related policy and procedural recommendations.

Ensures and oversees the daily functions of the department’s Records Management and CAD systems, 911 and telephone answering system(s), fingerprint, CLETS, NCIC and local systems. Ensures compliance with CLETS and NCIC policies, practices and procedures.

Responds to Public Records Act requests in accordance with established laws, policies and procedures. Prepares declarations and responses to subpoenas related to departmental records.

Oversees warrants and subpoena processing.

Coordinates activities with other City departments, divisions and work units and with other agencies, contractors and consultants.

WHY THIS IS AN ATTRACTIVE OPPORTUNITY Pleasanton is committed to providing the best, most innovative and responsive problem-solving services. Other reasons include: The City has built a reputation for success and is committed

to a promising future.

It is a city that is applauded for its deliberate and planned progress – from its community development to its organizational growth.

Pleasanton is a fiscally stable municipality with a management team that values organizational and

community–wide problem-solving.

COMPENSATION AND BENEFITS

The control point for this position is $9,011 per month; the starting salary is commensurate with qualifications and experience. The City also provides a competitive benefits package.

TO APPLY…

If you are interested in this outstanding opportunity

please submit your resume by August 28, 2015 to:

ATTN: SAIDA GLOVER HUMAN RESOURCES

CITY OF PLEASANTON P.O BOX 520

PLEASANTON, CA 94566 (925) 931-5055

OR APPLY ONLINE AT: WWW.CITYOFPLEASANTONCA.GOV

Following the closing date, resumes will be screened according to the qualifications outlined above. The most qualified candidates will be invited to an oral board interview with the City. A select group of candidates will be asked to provide references once it is anticipated that they may be recommended as finalists; references will be contacted only following candidate approval. Final interviews will be held with the Chief of Police. Candidates will be advised of the status of the recruitment following selection of the position. If you have any questions regarding this recruitment, please do not hesitate to call Saida Glover at (925) 931-5055.