DIRECTORATE: COMPLIANCE MONITORING AND INVESTIGATION: SUB - DIRECTORATE POLICING COMPLAINTS CENTRE

POLICING COMPLAINTS REPORT

01 OCTOBER – 31 DECEMBER 2010 (4TH REPORT)

DEPARTMENT OF COMMUNITY SAFETY

PROVINCIAL GOVERNMENT OF THE WESTERN CAPE

1

EXECUTIVE SUMMARY

The quarterly report of the Department is compiled to reflect levels of complaints ervice

delivery against members of the South African Police Service, and other Law Enforcement

Agencies in the Western Cape.

Various methodologies were adopted to measure complaints against policing agencies and

for the period 01 October 2010 – 31 December 2010, 177 complaints were lodged against

the Law Enforcement Agencies, Western Cape via the service delivery poster campaign of

the Department of Community Safety. The number of complaints lodged against the LEA’s

has increased from 153 (previous quarter) to 177 for this quarter.

The second methodology is to gauge complaints received via the SAPS radio control

(10111) and the police stations. For this quarter, 41 complaints were received directly by

SAPS in comparison to 37 for the previous quarter. This indicates an increase of complaints

in comparison to the previous quarter.

At the same time, the Department also received data regarding complaints that were lodged

directly with the Independent Complaints Directorate (ICD), Metropolitan Police Department

(CTMPD), Swartland Metropolitan Police Service (SMPS) and Radio Control. For the

quarter 01 October – 31 December 2010, 807 complaints were received from these various

sources, which are, Service Delivery Poster Campaign, Independent Complaints Directorate

(ICD), Metropolitan Police Department (CTMPD), Swartland Metropolitan Police Service

(SMPS) and Radio Control with an average of 269 complaints per month.

Complaints were lodged against 122 police stations and 10 units, namely, Radio Control,

Metro Police Department, Swartland Metropolitan Police Service, Organized Crime Unit,

Cape Town (Dog Unit), Cape Town (Crime Intelligence), Cape Town (Organized Crime),

Bellville (OCU), Saldanha (Border Police) and Provincial Head office.

The highest number of complaints lodged against individual police stations for this quarter

was lodged against Mitchells Plain Police Station (50) followed by Delft (34), Grassy Park

(21), Kraaifontein and Atlantis (19 each), Athlone (18), Bellville and Manenberg (17 each),

Cape Town Central, Bishop Lavis and Kleinvlei (16 each).

2

QUARTERLY REPORT: 01 OCTOBER – 31 DECEMBER 2010

1. INTRODUCTION

The Directorate Compliance Monitoring and Investigation, Sub-Directorate Policing

Complaints Centre of the Department of Community Safety is mandated to monitor

policing conduct in terms of the Constitution of the Republic of South Africa and the South

African Police Service Act, Act 68 of 1995.

To give effect to this mandate, the Policing Complaints Centre investigates and/ or

monitors relevant investigations regarding service delivery complaints leveled against

members of policing agencies. Currently complaints are mainly received against members

of the South African Police Service and to a lesser extent against members of the

Swartland Municipal Police Department and City of Cape Town’s Metropolitan Police

Service. The Department has also extended this mandate to include members of the

Provincial Traffic Services.

The Quarterly Report is compiled and it documents, inter alia, levels of satisfaction or

dissatisfaction regarding the services provided by the Law Enforcement Agencies in the

Western Cape. This is primarily based on the principles of Batho Pele that improvement of

service delivery contributes to the reduction of high levels of crime and increase safety in

the Province, in a long term. This is also in line with the Bill of Rights as enshrined in the

Constitution. Delivering adequate levels of service to communities will facilitate in

achieving credibility and trust of police by communities.

2. AIMS AND OBJECTIVES

The complaints management of the Department of Community Safety is designed to

undertake a review process every quarter on police service delivery levels. The Quarterly

Report of the Department of Community Safety reflects the public’s perceived levels of

satisfaction and dissatisfaction with the South African Police Service (SAPS), City of Cape

Town Metropolitan Police Department (CTMPD) and Swartland Municipal Police Service

(SMPS). This analysis will afford the SAPS, CTMPD, SMPS and the Department the

opportunity of intervening where appropriate. This will also improve levels of accountability

and transparency within SAPS, CTMPD and SMPS.

3

Within the province, communities expect, and are indeed entitled to, an effective and

efficient service. Although resources will sometimes be a stumbling block in this process,

the nature of the majority of complaints centre around issues such as lack of

communication, poor communication, poor investigation, poor response, complaints

against management or members by members, unacceptable behavior and acts of

criminality. These complaints are less about resources but more about attitudes and

values the members of law enforcement agencies have in relation to the members of the

public and each other.

In summary, the key Aims and Objectives of the Policing Complaints Centre are as

follows: -

To monitor police conduct

To improve levels of service delivery in policing agencies

To promote accountability and transparency within policing agencies

To monitor dominant patterns and trends at local stations and specialized units

To ensure that effective and efficient services are rendered to communities by

policing agencies

To provide police management with information regarding performance of their

respective policing agencies

To report on good services / compliments to policing agencies

3. METHODOLOGY

Various methodologies were adopted to measure complaints against Policing Agencies,

namely:

The Service Delivery Poster Campaign/Complaints lodged with Ministry or the

Department.

Complaints lodged with the SAPS Radio Control (10111)

Complaints lodged directly at SAPS police stations (SAPS)

Complaints lodged with Independent Complaints Directorate (ICD)

Complaints lodged with City of Cape Town’s Metropolitan Police Department

(CTMPD)

Complaints lodged with Swartland’s Municipal Police Service (SMPS)

4

3.1 The Service Delivery Poster Campaign

The Service Delivery Poster Campaign was initiated as a way of gauging and getting

complaints against the members of Policing Agencies, the South African Police Service in

particular then. The posters are displayed at all police stations across the Western

Province encouraging individuals and communities to contact the Department of

Community Safety with regard to their service delivery complaints. These posters should

be displayed in the Client Service Centre so that they are visible to the members of the

public. During the annual In Loco Inspection, it is reported whether these posters are

displayed or not.

As a methodology, the Policing Complaints Centre of the Department receives complaints

against the Policing Agencies via e-mail (policingcomplaints@pgwc.gov.za), fax (written

correspondence), media, personal interviews, complaints received after hours (stand-by)

and telephonic (complaints line (021) 483 4332). Complaints may also be channeled via

www.capegateway.policingcomplaints.gov.za website. Members of the Policing

Complaints Centre deal with complaints received via the mentioned methods by, inter alia,

conducting preliminary investigation, conduct any intervention / mediation depending on

the merits of the complaint and/or refer and monitor the investigations.

3.1.1 Complaints against Law Enforcement Agencies lodged directly to the

Department.

For this period, 177 complaints were lodged against members of the Law Enforcement

Agencies via the Service Delivery Poster Campaign of the Department of Community

Safety (see table 1). This is an increase of 62 complaints compared to the previous quarter

which had 115 complaints.

3.1.1.1 Illustration: Complaints lodged via The Service Delivery Poster Campaign by

month

OCTOBER NOVEMBER DECEMBER

62 62 53

5

3.1.1.2 Illustration: Complaints lodged directly with the Department by categories

CATEGORIES OCTOBER - DECEMBER 2010

Lack of communication - Category “A” 3

Poor communication – Category “B” 33

Poor investigation – Category “C” 28

Poor response – Category “D” 37

Complaints against management or

members by members – Category “E”

3

Unacceptable behavior – Category “F” 63

General complaints – Category “G” 1

Acts of criminality – Category “H” 8

Complaints against other state Departments

– Category “I”

1

TOTAL 177

From the 177 complaints lodged for the quarter, the Department (Policing Complaints

Centre) received the majority from the complaints line (021) 483 4332.

After receiving the complaints via the Service Delivery Poster Campaign, the Department

referred them directly to the Provincial Inspectorate of the South African Police Service

(SAPS) for investigation and report back. This procedure has been adopted since March

2010, due to the instruction by the Provincial Commissioner of South African Police

Service, Western Cape. As on the 08 November 2010 it has been resolved that the

Department would reinstate its previous procedure of visiting SAPS stations as part of

investigations.

After receiving the complaints via the Service Delivery Poster Campaign, the Department

either refers them directly to the South African Police Service (SAPS) for investigation and

report back or the members of the Policing Complaints Centre conduct investigations.

After the complaints have been dealt with and the Department is of the opinion that the

members of the South African Police Service / other policing agencies have breached their

policies and there is evidence of misconduct, a formal submission is forwarded to the

police management for investigation and for taking of corrective measures.

6

Upon finalization of the cases, the Department and/or the Ministry of Community Safety is

informed in writing of the outcome. The Department or the Ministry of Community Safety

in turn will inform the complainant in writing of the outcome.

3.1.2 Compliments on South African Police Service The Service Delivery Poster Campaign also makes provision for the members of the public

to report on any incident whereby the South African Police Service delivered an excellent

service to the public. For this period, two (2) compliments of good/excellent service were

reported, commending Goodwood SAPS and Steenberg SAPS for their excellent service

rendered.

3.1.3 Enquiries referred to other institutions

The Complaints Registry Unit also receives general enquiries with regard to services

rendered by other institutions / Departments such as Human Settlement, Social

Development, Chapter 9 institutions etc.

For this quarter, this unit received twenty nine (29) enquiries. Upon receipt of such

queries/cases, the correspondence is forwarded to the relevant institution for their further

attention/intervention.

3.2 SAPS Radio Control (10111)

The second methodology is to gauge complaints received via the SAPS Radio Control

(10111). Members on duty at the Radio Control record these complaints. They comprise

of complaints against the Radio Control personnel and complaints against members from

various police stations and units.

At the end of each month, these complaints after being recorded are forwarded to the

Department of Community Safety’s Policing Complaints Centre. Designated members of

the Department, in turn, ensure that these complaints are captured in the database for

quarterly reporting.

7

Forty one (41) complaints are complaints lodged with the SAPS Radio Control against

other police stations. This indicates an increase of 4 complaints compared to the previous

quarter which had (37) complaints.

For this quarter, five (5) complaints were lodged against the Radio Control personnel (refer

to table 4b). This is an increase of three (3) from the previous quarter.

3.3 Complaints lodged directly at police stations

Since 1 April 2004, the Department (Policing Complaints Centre) also received data

regarding complaints that were lodged directly at police stations (see table 2). For this

quarter, 241 complaints were received directly by SAPS, which is an increase in

comparison to 197 complaints received during the previous quarter i.e. (July 2010 –

September 2010). These complaints are only recorded on our database, for reporting

purposes. It is the intention of the Department to monitor all complaints including those

that are lodged directly at police stations.

3.4 Complaints lodged at the Independent Complaints Directorate (ICD)

At the same time, the Department also received data regarding complaints that were

lodged directly with the Independent Complaints Directorate (see table 2). For this quarter,

the Independent Complaints Directorate received 276 complaints in comparison to the 173

complaints received during the previous quarter. This indicates an increase of complaints

in comparison to the previous quarter. These complaints are also recorded on our

database for reporting purposes.

3.5 Complaints lodged directly at/with the City of Cape Town Metropolitan Police

Department (CTMPD)

For this quarter, 59 complaints were lodged against the CTMPD (see table 3) in

comparison to the 47 complaints received during the previous quarter. This indicates an

increase of complaints received in comparison to the previous quarter (47).

For this quarter, two (2) complaints were lodged with the Department of Community

Safety, Service Poster Campaign.

8

3.6 Complaints lodged directly at/with the Swartland Municipal Police Service

(SMPS)

For this quarter, the SMPS received 13 complaints (see table 3). During the previous

quarter, SMPS received four (4) complaints. This indicates an increase of complaints in

comparison to the previous quarter (4).

All these complaints mentioned above except those received via the Department’s Service

Delivery Poster Campaign are not investigated by the Department, they are, however,

captured for reporting purposes so that a comprehensive database of all service delivery

complaints against the policing agencies could be analyzed to further enhance service

delivery.

4. Findings

As mentioned above, the Department of Community Safety obtains information from

various sources namely,

The Service Delivery Poster Campaign, (Investigations)

SAPS Radio Control (10111) (Non-Investigations)

SAPS (Non-Investigations)

Independent Complaints Directorate (Non-Investigations)

Metropolitan Police Department (Non-Investigations)

Metropolitan Police Service (Non-Investigations)

For the quarter, 1 October – 31 December 2010, 807 complaints were received from these

various sources that are, Service Delivery Poster Campaign, SAPS (Provincial

Inspectorate), ICD, CTMPD, SMPS and Radio Control with an average of 269 complaints

per month.

This indicates an increase of complaints in comparison to the previous quarter, which had

611 complaints in total with an average of 203 complaints.

9

4.1 Illustration of Complaints received.

INVESTIGATIONS

Methodology Method Received Number

Service Delivery Poster Campaign

E-mail 31

Fax 17

Media 2

Personal Interviews-Office 13

Personal Interview – Other 17

Standby/After hours 42

Telephonic 45

Written correspondence 10

www.capegateway.policing Complaints.gov.za

SUBTOTAL

0

177

NON-INVESTIGATIONS

SAPS Radio Control 10111 Report 41

Complaints lodged directly at Police Stations

Report from the Provincial Inspectorate (SAPS), Western Cape.

241

Complaints lodged directly at the Independent Complaints Directorate

ICD Report

276

Complaints lodged directly at MPD

CTMPD Report 59

Complaints lodged directly at SMPS

SMPS Report 13

SUB-TOTAL 630

TOTAL 807

5. Nature of Complaints

Various types of complaints have been lodged and subsequently recorded against the Law

Enforcement Agencies in the Western Cape Province during the period under review (i.e.

non-Investigations). In an attempt to capture the core nature of the complaints, these have

been grouped into the following categories as illustrated below:

10

5.1 Illustration re: Number of complaints per category: Figure 1

5.2 Graphical presentation of complaints per category.

6. TRENDS AND PATTERNS AT POLICE STATIONS/UNIT

6. Trends and patterns at police stations.

CATEGORY

JUL - SEPT

2010

% OF

TOTAL

OCT- DEC

2010

% OF

TOTAL

% INC / DEC

CATEGORY “A” Police related deaths

8

1.75%

23

3.65%

187.5%

CATEGORY “B” Police assistance needed

0

0%

6

0.95%

0%

CATEGORY “C” Poor communication

36

7.86%

36

5.71%

0%

CATEGORY “D” Poor investigation

25

5.45%

37

5.87%

48%

CATEGORY “E” Poor response

27

5.9%

27

4.28%

0%

CATEGORY “F” Complaints against management or members by members

16

3.49%

15

2.38%

-6.25%

CATERGORY “G” General complaints

12

2.62%

25

3.96%

108.3%

CATEGORY “H” Complaints against other state Departments

2

0.43%

1

0.2%

-50%

CATEGORY “I” Unacceptable behaviour

332

72.5%

460

73.01%

38.6%

TOTAL 458 100% 630 100% 37.6%

0

50

100

150

200

250

300

350

400

450

500

July - September 2010 October - December 2010

Police related deaths

Police assistance needed

Poor communication

Poor investigation

Poor response

Complaints against management or members

by members

General complaints

Complaints against other state

departments/agencies.

Unacceptable behaviour

11

6. Trends and patterns at police stations.

During the period under review, complaints were lodged against 122 police stations and 10

units. These stations, together with the respective number and nature of complaints, are

listed in table 4(a) and 4(b). The units against which complaints were lodged for this period

under review were Metropolitan Police Department (MPD), Swartland Metropolitan Police

Service (SMPS), Radio Control, Organized Crime Unit, Cape Town (Dog unit), Cape Town

(Crime Intelligence), Cape Town (organized Crime), Bellville (OCU), Saldanha (Border

Police) and Provincial Head office.

Table 4(b) indicates these units, together with the number and nature of complaints per

unit. The clear distinction between the complaints lodged against local police stations and

the units/branches have been made as the latter play a substantially different role to the

former. More importantly, though, the distinction has been made to highlight the number of

complaints lodged against Radio Control (SAPS 10111), in particular, as this centre is one

of the sources of complaints against SAPS. Thus, against this background, it is interesting

to measure both the number and nature of complaints lodged against this unit in particular

within this context.

6.1 Complaints against specialized units As can be seen in table 4(b), there is a total number of 61 complaints lodged against

Metropolitan Police Department (MPD) for the period under review, which is an increase in

comparison to the 47 complaints received in the previous quarter.

Metropolitan Police Department (CTMPD) : 61

Swartland Metro Police Service : 13

Radio Control : 5

Provincial Head office : 4

Organized Crime Unit : 2

Cape Town (Organized Crime) : 2

Cape Town (Crime Intelligence) : 2

Saldanha (Border Police) : 1

Bellville (OCU) : 1

Cape Town (Dog Unit) : 1

The highest number of complaints against the City of Cape Town Metropolitan Police

Department is under category of unacceptable behavior.

12

6.2 Complaints per station Table 4(a) in the Appendix indicates the uneven spread of the number of complaints

lodged against the various local police stations. In order to focus on those stations that

are of concern, the top ten (10) police stations are listed below. The police station which

registered the highest number of complaints for this quarter was Mitchells’ Plain with 50

complaints which is an increase of 19 from the previous quarter.

Mitchell’s Plain : 50

Delft : 34

Grassy Park : 21

Kraaifontein : 19

Atlantis : 19

Athlone : 18

Manenberg : 17

Bellville : 17

Cape Town Central : 16

Bishop Lavis : 16

Kleinvlei : 16

Out of the fifty (50) complaints against Michell’s Plain, thirty one (31) are complaints of

unacceptable behavior and in Delft, out of the thirty four complaints, twenty nine are also

complaints of unacceptable behavior. This category is made up of complaints of breach of

regulation 20 of SAPS regulations.

7. FINALISATION OF COMPLAINTS From the financial year, 2008/2009 a new management information system was developed

in the form of a database on which all data is logged/captured. This new system enables

the Policing Complaints Centre to report on the number of the finalized complaints as

substantiated, unsubstantiated and truncated/withdrawn.

In order to see whether the Policing Complaints Centre is effective in achieving its

mandate of monitoring policing conduct and contributing to improving the service delivery

of the South African Police Service to the communities, an indicator of whether

complainants are satisfied/not satisfied will henceforth be reported. Should a complainant

13

be dissatisfied with the service of the Policing Complaints Centre, a reason for this

dissatisfaction would also be logged and followed up

This report also records the number of complaints finalized during this quarter, whether they were substantiated, unsubstantiated or truncated.

7.1 Complaints Finalized For this quarter, 49 complaints in total were finalized. However, it must be explained that

in terms of the new system, finalization entails comprehensive report writing and closing

the matters in the database. Finalized matters with reports outstanding are therefore not

regarded as such. This is a decrease in comparison with 79 matters finalized in the

previous quarter.

OCTOBER NOVEMBER DECEMBER

23 1 25

7.2 Complaints Substantiated/Unsubstantiated/Truncated Of the 49 complaints finalized, 29 complaints were substantiated, 13 complaints were

unsubstantiated, 7 complaints withdrawn or dismissed.

SUBSTANTIATED UN-SUBSTANTIATED TRUNCATED

29 13 7

7.3 Complainants Satisfied/Not Satisfied For this quarter, the Directorate conducted client satisfaction survey with a third of

complainants whose complaints were finalized. A 68.75% satisfaction rating was achieved.

This should also be seen against the background that some of the complainants might not

be happy that some of their complaints might have been resolved as unsubstantiated.

14

8. CONCLUSION With the Provincial Commissioner’s directive that only his nodal point should investigate all

service delivery complaints has resulted to the Department being unable to access police

stations. This has resulted in the Department relying only on the Provincial Inspectorate of

the SAPS for investigation and feedback.

There are inherent risks in this approach, in that, the Department’s role as provided for in

terms of section 206 (3) (a) of the Constitution is compromised. There have been isolated

incidents where the Department has been informed of the outcome and later found out that

the reported outcome could not be sustained on the available information.

As on the 08 November 2010, it has been resolved that the Department should reinstate

its previous procedure of visiting SAPS stations in conducting investigations. Despite this

agreement with Provincial Commissioner, the indications on the ground is that there is

resistance and the Directorate has had insight into correspondence between the SAPS

head office where police stations were instructed not to provide departmental officials with

any information or reports.

In relation to the complaints, this report also reflects the nature of the problems at police

stations drawing from the experiences of individuals and/or communities. The

assessments and analysis of complaints lodged against the police would be essential in

understanding and reflecting the true nature of problems with the police, especially in

terms of service delivery. Furthermore, the role of the community cannot be stressed

enough, as their feedback is critical in the assessment of the South African Police Service.

Without adequate feedback, an assessment would be somewhat fragmented and may

prove to be an obstacle in the reform of the South African Police Service.

The complaints now include complaints directly lodged at police stations and the

complaints reported to Department by the Independent Complaints Directorate. With

adequate resources it will be interesting to find out the how these complaints were handled

by various police stations.

_______________________ _______________________

HEAD OF DEPARTMENT DATE

15

TABLE 1: NUMBER OF COMPLAINTS PER POLICE STATION (INVESTIGATION)

No Police Station

Lack o

f com

mu

nic

atio

n

Poor

com

mu

nic

atio

n

Poor

investig

atio

n

Poor

response

Com

pla

ints

again

st

ma

nagem

ent

or

me

mb

ers

by

me

mb

ers

Unaccepta

ble

behavio

ur

Genera

l com

pla

ints

Acts

of

Crim

inalit

y

Com

pla

ints

again

st oth

er

sta

te

Depart

me

nts

Total

1 Ashton 0 0 0 1 0 0 0 0 0 1

2 Athlone 0 0 3 3 0 1 0 0 0 7

3 Atlantis 0 3 0 2 0 1 1 1 1 9

4 Barrydale 0 0 0 1 0 1 0 0 0 2

5 Beaufort West 0 0 0 0 0 1 0 0 0 1

6 Belhar 1 0 0 0 0 0 0 0 0 1

7 Bellville 0 0 0 1 0 2 0 0 0 3

8 Bellville-South 0 1 0 0 0 0 0 0 0 1

9 Bishop Lavis 0 1 0 0 0 4 0 0 0 5

10 Brackenfell 0 1 0 0 0 0 0 0 0 1

11 Bredasdorp 0 0 1 0 0 0 0 0 0 1

12 Ceres 0 0 0 2 0 0 0 0 0 2

13 Claremont 0 0 0 0 0 1 0 0 0 1

14 Conville 0 1 0 0 0 0 0 0 0 1

15 Delft 0 2 0 1 0 4 0 1 0 8

16 Elsies River 0 0 2 0 0 1 0 0 0 3

17 George 1 0 0 1 0 2 0 0 0 4

18 Goodwood 0 0 0 0 0 1 0 0 0 1

19 Gordons Bay 0 0 0 0 0 1 0 0 0 1

20 Grabouw 0 1 0 0 0 0 0 0 0 1

21 Grassy Park 0 0 0 0 0 0 0 1 1 2

22 Groot-Drakenstein 0 0 0 2 0 0 0 0 0 2

23 Guguletu 0 2 0 0 0 2 0 0 0 4

24 Harare 0 3 2 0 0 1 0 0 0 6

25 Hout Bay 0 0 0 0 0 2 0 0 0 2

26 Kayamnandi 1 0 0 1 0 0 0 0 0 2

27 Khayelitsha 0 1 0 0 0 0 0 0 0 1

28 Klapmuts 0 0 0 0 0 1 0 0 0 1

29 Kleinvlei 0 0 2 3 0 1 0 1 0 7

30 Knysna 0 1 0 0 0 0 0 0 0 1

31 Kraaifontein 0 0 0 0 0 1 0 0 0 1

32 Laingsburg 0 0 1 0 0 0 0 0 0 1

33 Lamberts Bay 0 0 0 0 0 1 0 0 0 1

34 Langa 0 0 2 0 0 1 0 0 0 3

35 Lingelethu-West 0 1 1 0 0 2 0 0 0 4

36 Manenberg 0 0 0 0 0 1 0 0 0 1

37 Mbekweni 0 1 0 0 0 1 0 0 0 2

38 McGregor 0 0 1 0 0 0 0 0 0 1

39 Metro Police Department 0 0 0 0

1

1

0 0

0 2

40 Mfuleni 0 0 0 0 0 1 0 0 0 1

41 Mitchells Plain 0 2 3 7 0 8 0 0 0 20

42 Montagu 0 0 0 0 0 2 0 0 0 2

16

43 Moorreesburg 0 0 1 0 0 0 0 0 0 1

44 Mowbray 0 1 0 0 0 0 0 0 0 1

45 Muizenberg 0 0 1 1 0 0 0 1 0 3

46 Napier 0 0 0 2 0 0 0 0 0 2

47 Nelspoort 0 0 1 0 0 0 0 0 0 1

48 Nuwerus 0 0 0 0 0 1 0 0 0 1

49 Nyanga 0 0 0 0 0 2 0 0 0 2

50 Ocean View 0 0 1 1 0 1 0 1 0 4

51 Oudtshoorn 0 0 0 0 0 1 0 0 0 1

52 Paarl 0 2 0 0 0 1 0 0 0 3

53 Philippi 0 1 0 1 0 1 0 0 0 3

54 Pinelands 0 1 0 0 0 0 0 0 0 1

55 Provincial Head Office 1 2 0 0

1 0 0 0

0 4

56 Radio Control 0 0 0 2 0 0 0 0 0 2

57 Ravensmead 0 0 0 0 0 2 0 0 0 2

58 Riebeeck-West 0 1 0 0 0 0 0 0 0 1

59 Stanford 0 0 0 0 0 1 0 0 0 1

60 Steenberg 0 0 0 0 0 1 0 0 0 1

61 Stellenbosch 0 1 1 0 0 0 0 1 0 3

62 Strand 0 1 3 0 0 0 0 0 0 4

63 Strandfontein 0 0 0 0 1 1 0 0 0 2

64 Struisbaai 0 0 0 0 0 1 0 0 0 1

65 Suurbraak 0 0 0 2 0 0 0 0 0 2

66 Swellendam 0 1 1 0 0 1 0 0 0 3

67 Table View 0 0 0 1 0 0 0 0 0 1

68 Tulbagh 0 0 0 0 0 1 0 0 0 1

69 Villiersdorp 0 0 0 0 0 1 0 1 0 2

70 Wellington 0 0 0 0 0 1 0 0 0 1

71 Woodstock 0 1 0 0 0 0 0 0 0 1

72 Worcester 0 0 0 1 0 0 0 0 0 1

GRAND TOTAL 4 33 27 36 3 63 1 8 2 177

17

TABLE 2: NUMBER OF COMPLAINTS PER POLICE STATION (NON-INVESTIGATION)

No Police Station

P

olice r

ela

ted

de

ath

s

Po

lice

assis

tan

ce

ne

ed

ed

Po

or

co

mm

un

icati

on

Po

or

inv

esti

ga

tio

n

Po

or

resp

on

se

Co

mp

lain

ts

ag

ain

st

man

ag

em

en

t o

r m

em

be

rs b

y

mem

be

rs

G

en

era

l

co

mp

lain

ts

Co

mp

lain

ts

ag

ain

st

oth

er

sta

te

Dep

art

men

ts

Unaccepta

ble

behavio

ur

Total

1 Ashton 0 0 2 0 1 0 0 0 0 3

2 Athlone 0 0 0 0 0 0 1 0 10 11

3 Atlantis 0 0 1 1 1 0 0 0 7 10

4 Beaufort West 0 0 0 0 0 0 0 0 4 4

5 Belhar 0 0 0 3 0 0 0 0 3 6

6 Bellville 0 0 0 2 0 0 0 0 12 14

7 Bellville-South 0 0 0 0 0 0 0 0 3 3

8 Bishop Lavis 0 0 0 0 0 1 0 0 10 11

9 Bothasig 0 0 0 0 0 0 0 0 5 5

10 Brackenfell 0 0 2 1 0 0 0 0 4 7

11 Bredasdorp 0 0 0 1 0 1 0 0 1 3

12 Caledon 0 0 0 0 0 0 0 0 3 3

13 Camps Bay 0 0 0 0 0 0 0 0 1 1

14 Cape Town Central 0 0 2 0 1 0 2 0 11 16

15 Cape Town International Airport 0 0 0 0

0

0

0

0

3 3

16 Ceres 0 0 0 0 0

0

0

0

4 4

17 Clanwilliam 0 0 0 0 1 0 0 0 1 2

18 Claremont 0 0 0 0 0 0 0 0 5 5

19 Conville 1 0 1 0 0 0 0 1 1 4

20 Da Gamaskop 0 0 0 0 0 0 0 0 1 1

21 Darling 0 0 0 0 1 1 0 0 1 3

22 De Doorns 0 0 0 0 0 0 0 0 1 1

23 Delft 0 0 0 0 1 0 1 0 24 26

24 Diep River 0 0 0 0 1 0 0 0 2 3

25 Durbanville 0 1 2 0 0 0 0 0 2 5

26 Dysselsdorp 0 0 0 0 0 0 0 0 1 1

27 Elandsbaai 0 0 0 0 0 6 0 0 0 2

28 Elsies River 0 0 1 0 0 0 0 0 11 12

29 Fish Hoek 0 0 0 0 0 0 0 0 1 1

30 Franschhoek 0 0 0 0 0 0 1 0 2 3

31 George 0 0 1 1 0 0 0 0 3 5

32 Goodwood 0 0 0 0 0 0 0 0 4 4

33 Gordons Bay 0 0 0 0 0 0 0 0 1 1

34 Grabouw 0 0 0 1 0 0 0 0 2 3

35 Grassy Park 2 0 1 1 0 1 0 0 14 19

36 Groot-Drakenstein 1 0 0 0 0 0 0 0 1 1

37 Guguletu 0 0 1 1 1 0 0 0 8 11

38 Harare 0 0 1 0 0 0 0 0 8 9

39 Heidelberg 0 0 0 0 0 0 0 0 1 1

40 Hopefield 0 0 0 0 0 0 0 0 1 1

41 Hout Bay 0 0 1 0 0 0 0 0 3 4

18

42 Kensington 0 0 0 0 0 0 0 0 9 9

43 Khayelitsha 0 0 0 0 1 0 0 0 7 8

44 Kirstenhof 0 0 0 0 0 0 0 0 2 2

45 Klapmuts 0 0 0 0 0 0 0 0 2 2

46 Kleinvlei 0 0 0 2 0 0 0 0 7 9

47 Knysna 1 0 0 0 0 0 0 0 0 1

48 Kraaifontein 0 0 0 2 0 0 0 0 16 18

49 Kuils River 1 1 0 0 1 0 0 0 6 9

50 Kwanokuthula 0 0 0 0 0 0 1 0 0 1

51 Kwanonqaba 0 0 1 0 1 0 0 0 0 2

52 Laaiplek 0 0 0 0 0 0 0 0 1 1

53 Laingsburg 0 0 0 0 0 0 0 0 1 1

54 Lamberts Bay 0 0 0 0 0 0 0 0 1 1

55 Langa 0 0 0 1 0 0 0 0 2 3

56 Lansdowne 0 0 0 2 0 0 0 0 3 5

57 Lingelethu-West 1 0 1 0 0 0 0 0 4 6

58 Lwandle 0 0 0 0 0 0 0 0 2 2

59 Macassar 0 1 2 0 0 0 0 0 2 5

60 Maitland 1 0 0 0 0 0 0 0 3 4

61 Malmesbury 0 0 0 0 0 0 0 0 2 2

62 Manenberg 0 0 1 1 3 0 0 0 11 16

63 Mbekweni 0 0 1 0 0 0 0 0 1 2

64 Melkbosstrand 0 0 0 0 1 0 0 0 0 1

65 Mfuleni 2 0 0 1 0 0 0 0 10 13

66 Milnerton 0 0 2 0 0 0 1 0 4 7

67 Mitchells Plain 1 0 2 1 1 1 1 0 23 30

68 Montagu 0 0 0 0 0 0 0 0 1 1

69 Moorreesburg 0 0 0 0 0 0 0 0 1 1

70 Mossel Bay 0 0 0 1 0 0 1 0 0 2

71 Muizenberg 0 0 0 1 2 0 0 0 5 8

72 Nuwerus 0 0 0 0 0 0 0 0 1 1

73 Nyanga 3 0 1 0 0 0 0 0 6 10

74 Ocean View 0 0 0 0 0 0 0 0 3 3

75 Oudtshoorn 0 0 0 0 1 0 1 0 1 3

76 Paarl 0 0 1 2 0 0 0 0 3 6

77 Paarl-East 0 0 0 0 0 0 0 0 1 1

78 Pacaltsdorp 0 0 0 0 0 0 0 0 2 2

79 Parow 0 0 0 0 1 0 0 0 7 8

80 Philadelphia 0 0 0 0 0 0 0 0 1 1

81 Philippi 0 0 0 1 2 0 1 0 6 10

82 Philippi-East 0 0 0 0 0 0 0 0 2 2

83 Piketberg 1 0 0 0 0 0 0 0 1 2

84 Pinelands 1 0 0 0 0 0 0 0 1 2

85 Plettenberg Bay 0 0 0 1 0 0 0 0 1 2

86 Porterville 0 0 0 2 0 0 0 0 1 3

87 Prince Albert 0 0 0 0 0 0 0 0 1 1

88 Ravensmead 0 0 0 2 0 0 0 0 4 6

89 Rawsonville 0 0 0 1 0 0 0 0 1 2

90 Riversdale 0 0 0 0 0 0 0 0 2 2

19

91 Riviersonderend 0 1 0 0 0 0 0 0 1 2

92 Robertson 1 0 0 0 0 0 0 0 3 4

93 Rondebosch 0 0 0 0 0 0 0 0 2 2

94 Saron 0 0 0 0 0 0 1 0 1 2

95 Sea Point 1 0 1 1 0 0 0 0 4 7

96 Somerset-West 1 1 0 0 0 0 2 0 3 7

97 Steenberg 0 0 1 0 1 0 0 0 6 8

98 Stellenbosch 0 0 1 0 0 0 0 0 2 3

99 Strand 0 0 4 0 0 0 0 0 5 9

100 Strandfontein 0 0 1 0 2 0 0 0 2 5

101 Table View 0 0 0 2 0 0 0 0 6 8

102 Thembalethu 0 0 0 0 0 0 0 0 1 1

103 Tulbagh 0 0 0 0 0 0 1 0 1 2

104 Vredenburg 0 0 0 0 0 0 0 0 1 1

105 Vredendal 1 0 0 0 0 0 0 0 0 1

106 Wellington 0 0 0 1 0 0 0 0 2 3

107 Wolseley 0 0 0 0 0 0 0 0 1 1

108 Woodstock 1 0 0 0 0 0 0 0 4 5

109 Wynberg 0 0 0 0 1 0 0 0 3 4

GRAND TOTAL 21 5 36 37 26 7 15 1 398 546

TABLE 3: NUMBER OF COMPLAINTS PER UNIT (NON-INVESTIGATION)

No Units

P

olic

e r

ela

ted

death

s

Lack o

f

com

mu

nic

atio

n

Poor

com

mu

nic

atio

n

Poor

investig

atio

n

Poor

response

Com

pla

ints

again

st

ma

nagem

ent

or

me

mb

ers

by

me

mb

ers

G

enera

l

com

pla

ints

Com

pla

ints

again

st oth

er

sta

te

Depart

me

nts

Unaccepta

ble

behavio

ur

Total

1 Metro Police Department 1 0 0 0 0

7

7

0 44

59

2 Swartland Municipal Police 0 1 0 0 0

0

3

0 9

13

3 Cape Town (Organized crime) 0 0 0 0 0

0

0

0 2

2

4 Cape Town (Dog unit) 0 0 0 0 0

0

0

0 1

1

5 Cape Town (Crime Intelligence) 0 0 0 0 0

0

0

0 2

2

6 Bellville (OCU) 1 0 0 0 0 0

0

0 0

1

7 Saldanha (Border police) 0 0 0 0 1

0

0

0 0

1

8 Radio Control 0 0 0 0 1

0

0

0 2

3

9 Organized Crime Unit 0 0 0 0 0

0

0

0 2

2

GRAND TOTAL 2 1 0 0 2

7

10

0 62

84

20

TABLE 4(a): NUMBER OF COMPLAINTS PER POLICE STATION

(NON-INVESTIGATION & INVESTIGATION) EXCLUDING THE UNITS

No. Police Station

Polic

e r

ela

ted

death

s

Polic

e a

ssis

tance

needed/

Lack o

f

com

mu

nic

atio

n

Poor

com

mu

nic

atio

n

Poor

investig

atio

n

Poor

response

Com

pla

ints

again

st

ma

nagem

ent

or

me

mb

ers

by

me

mb

ers

Genera

l com

pla

ints

Com

pla

ints

again

st oth

er

sta

te

Depart

me

nts

Unaccepta

ble

behavio

ur/

acts

of

crim

inalit

y

Total

1 Ashton 0 0 2 0 2 0 0 0 0 4

2 Athlone 0 0 0 3 3 0 1 0 11 18

3 Atlantis 0 0 4 1 3 0 1 1 9 19

4 Barrydale 0 0 0 1 0 0 0 0 1 2

5 Beaufort West 0 0 0 0 0 0 0 0 5 5

6 Belhar 0 1 0 3 0 0 0 0 3 7

7 Bellville 0 0 0 2 1 0 0 0 14 17

8 Bellville-South 0 0 1 0 0 0 0 0 3 4

9 Bishop Lavis 0 0 1 0 0 1 0 0 14 16

10 Bothasig 0 0 0 0 0 0 0 0 5 5

11 Brackenfell 0 0 3 1 0 0 0 0 4 8

12 Bredasdorp 0 0 0 2 0 1 0 0 1 4

13 Caledon 0 0 0 0 0 0 0 0 3 3

14 Camps Bay 0 0 0 0 0 0 0 0 1 1

15 Cape Town Central 0 0 2 0 1 0 2 0 11 16

16 Cape Town International Airport 0 0 0 0

0

0

0

0

3 3

17 Ceres 0 0 0 2 0

0

0

0

4 6

18 Clanwilliam 0 0 0 0 1 0 0 0 1 2

19 Claremont 0 0 0 0 0 0 0 0 6 6

20 Conville 1 0 2 0 0 0 0 1 1 5

21 Da Gamaskop 0 0 0 0 0 0 0 0 1 1

22 Darling 0 0 0 0 1 1 0 0 1 3

23 De Doorns 0 0 0 0 0 0 0 0 1 1

24 Delft 0 0 2 0 2 0 1 0 29 34

25 Diep River 0 0 0 0 1 0 0 0 2 3

26 Durbanville 0 1 2 0 0 0 0 0 2 5

27 Dysselsdorp 0 0 0 0 0 0 0 0 1 1

28 Elandsbaai 0 0 0 0 0 6 0 0 0 2

29 Elsies River 0 0 1 2 0 0 0 0 12 15

30 Fish Hoek 0 0 0 0 0 0 0 0 1 1

31 Franschhoek 0 0 0 0 0 0 1 0 2 3

32 George 0 1 1 1 1 0 0 0 5 9

33 Goodwood 0 0 0 0 0 0 0 0 5 5

34 Gordons Bay 0 0 0 0 0 0 0 0 2 2

35 Grabouw 0 0 1 1 0 0 0 0 2 4

36 Grassy Park 2 0 1 1 0 1 0 1 15 21

37 Groot-Drakenstein 1 0 0 0 2 0 0 0 0 3

38 Guguletu 0 0 3 1 1 0 0 0 10 15

39 Harare 0 0 4 2 0 0 0 0 9 15

40 Heidelberg 0 0 0 0 0 0 0 0 1 1

21

41 Hopefield 0 0 0 0 0 0 0 0 1 1

42 Hout Bay 0 0 1 0 0 0 0 0 5 6

43 Kayamnandi 0 1 0 0 1 0 0 0 0 2

44 Kensington 0 0 0 0 0 0 0 0 9 9

45 Khayelitsha 0 0 1 0 0 1 0 0 7 9

46 Kirstenhof 0 0 0 0 0 0 0 0 2 2

47 Klapmuts 0 0 0 0 0 0 0 0 3 3

48 Kleinvlei 0 0 2 5 0 0 0 0 9 16

49 Knysna 1 0 1 0 0 0 0 0 0 2

50 Kraaifontein 0 0 0 2 0 0 0 0 17 19

51 Kuils River 1 1 0 0 1 0 0 0 6 9

52 Kwanokuthula 0 0 0 0 0 0 1 0 0 1

53 Kwanonqaba 0 0 1 0 1 0 0 0 0 2

54 Laaiplek 0 0 0 0 0 0 0 0 1 1

55 Laingsburg 0 0 0 1 0 0 0 0 1 2

56 Lamberts Bay 0 0 0 0 0 0 0 0 2 2

57 Langa 0 0 0 3 0 0 0 0 3 6

58 Lansdowne 0 0 0 2 0 0 0 0 3 5

59 Lingelethu-West 1 0 2 1 0 0 0 0 6 10

60 Lwandle 0 0 0 0 0 0 0 0 2 2

61 Macassar 0 1 2 0 0 0 0 0 2 5

62 Maitland 1 0 0 0 0 0 0 0 3 4

63 Malmesbury 0 0 0 0 0 0 0 0 2 2

64 Manenberg 0 0 1 1 3 0 0 0 12 17

65 Mbekweni 0 0 2 0 0 0 0 0 2 4

66 McGregor 0 0 0 1 0 0 0 0 0 1

67 Melkbosstrand 0 0 0 0 1 0 0 0 0 1

68 Mfuleni 2 0 0 1 0 0 0 0 11 14

69 Milnerton 0 0 2 0 0 0 1 0 4 7

70 Mitchells Plain 1 0 4 4 8 1 1 0 31 50

71 Montagu 0 0 0 0 0 0 0 0 2 3

72 Moorreesburg 0 0 0 1 0 0 0 0 1 2

73 Mossel Bay 0 0 0 1 0 0 1 0 0 2

74 Mowbray 0 0 1 0 0 0 0 0 0 1

75 Muizenberg 0 0 1 2 2 0 0 0 6 11

76 Napier 0 0 0 0 2 0 0 0 0 2

77 Nelspoort 0 0 0 1 0 0 0 0 0 1

78 Nuwerus 0 0 0 0 0 0 0 0 2 2

79 Nyanga 3 0 1 0 0 0 0 0 8 12

80 Ocean View 0 0 0 1 1 0 0 0 5 7

81 Oudtshoorn 0 0 0 0 1 0 1 0 2 4

82 Paarl 0 0 3 2 0 0 0 0 4 9

83 Paarl-East 0 0 0 0 0 0 0 0 1 1

84 Pacaltsdorp 0 0 0 0 0 0 0 0 2 2

85 Parow 0 0 0 0 1 0 0 0 7 8

86 Philadelphia 0 0 0 0 0 0 0 0 1 1

87 Philippi 0 0 1 1 3 0 1 0 7 13

88 Philippi-East 0 0 0 0 0 0 0 0 2 2

89 Piketberg 1 0 0 0 0 0 0 0 1 2

22

90 Pinelands 1 0 1 0 0 0 0 0 1 3

91 Plettenberg Bay 0 0 0 1 0 0 0 0 1 2

92 Porterville 0 0 0 2 0 0 0 0 1 3

93 Prince Albert 0 0 0 0 0 0 0 0 1 1

94 Ravensmead 0 0 0 2 0 0 0 0 6 8

95 Rawsonville 0 0 0 1 0 0 0 0 1 2

96 Riebeeck-West 0 0 1 0 0 0 0 0 0 1

97 Riversdale 0 0 0 0 0 0 0 0 2 2

98 Riviersonderend 0 1 0 0 0 0 0 0 1 2

99 Robertson 1 0 0 0 0 0 0 0 3 4

100 Rondebosch 0 0 0 0 0 0 0 0 2 2

101 Saron 0 0 0 0 0 0 1 0 1 2

102 Sea Point 1 0 1 1 0 0 0 0 4 7

103 Somerset-West 1 1 0 0 0 0 2 0 3 7

104 Stanford 0 0 0 0 0 0 0 0 1 1

105 Steenberg 0 0 1 0 1 0 0 0 7 9

106 Stellenbosch 0 0 2 1 0 0 0 0 3 6

107 Strand 0 0 5 3 0 0 0 0 5 13

108 Strandfontein 0 0 1 0 2 1 0 0 3 7

109 Struisbaai 0 0 0 0 0 0 0 0 1 1

110 Suurbraak 0 0 0 0 2 0 0 0 0 2

111 Swellendam 0 0 1 1 0 0 0 0 1 3

112 Table View 0 0 0 2 1 0 0 0 6 9

113 Thembalethu 0 0 0 0 0 0 0 0 1 1

114 Tulbagh 0 0 0 0 0 0 1 0 2 3

115 Villiersdorp 0 0 0 0 0 0 0 0 2 2

116 Vredenburg 0 0 0 0 0 0 0 0 1 1

117 Vredendal 1 0 0 0 0 0 0 0 0 1

118 Wellington 0 0 0 1 0 0 0 0 3 4

119 Wolseley 0 0 0 0 0 0 0 0 1 1

120 Woodstock 1 0 1 0 0 0 0 0 4 6

121 Worcester 0 0 0 0 1 0 0 0 0 1

122 Wynberg 0 0 0 0 1 0 0 0 3 4

GRAND TOTAL 21 8 67 64 60 8 16 3 468 715

23

TABLE 4(b): NUMBER OF COMPLAINTS PER UNIT (NON-INVESTIGATION AND INVESTIGATIONS)

No Units

Polic

e r

ela

ted

death

s

Polic

e a

ssis

tance

needed/

Lack o

f

com

mu

nic

atio

n

Poor

com

mu

nic

atio

n

Poor

investig

atio

n

Poor

response

Com

pla

ints

again

st

ma

nagem

ent

or

me

mb

ers

by

me

mb

ers

Genera

l

co

mp

lain

ts

Co

mp

lain

ts

again

st o

the

r

sta

te

Dep

art

men

ts

Un

accep

tab

le

behavio

ur/

acts

of

cri

min

ality

Total

1 Metro Police Department 1 0 0 0 0

8

7

0 45

61

2 Swartland Municipal Police 0 1 0 0 0

0

3

0 9

13

3 Cape Town (Organized crime) 0 0 0 0 0

0

0

0 2

2

4 Cape Town (Dog unit) 0 0 0 0 0 0

0

0 1

1

5 Cape Town (Crime Intelligence) 0 0 0 0 0

0

0

0 2

2

6 Bellville (OCU) 1 0 0 0 0 0

0

0 0

1

7 Saldanha (Border police) 0 0 0 0 1

0

0

0 0

1

8 Radio Control 0 0 0 0 3

0

0

0 2

5

9 Organized Crime Unit 0 0 0 0 0

0

0

0

2

2

10 Provincial Head office 0 1 2 0 0 1 0 0 0 4

GRAND TOTAL 2 2 2 0 4 9 10 0 63 92