policy 3

Ottobre 2015

IT CAN Graduation Bay - percorso di formazione 1

Policy importanti – parte 3

Obiettivo

Imparare a gestire i contatti consultando le policy e usando gli strumenti a

disposizione per richiedere maggiori informazioni.

Policy da leggere su CSC

Vai su CSC Biblioteca e leggi attentamente queste policy:

Ticket / CTI / Link

Materiali pericolosi / Resi

Domande preordine/guida

Resi/Sostituzioni e Rimborsi

RMA / Reso / Rimborso / Mittente

Resi /Cambi

Cambio / Procedura / Errori

Cambio / Informazioni in CSC / Reso articolo cambiato

Cambio / Informazioni generali

Customer Experience / Problemi Emergenti

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_2/277-7442161-7485324?ie=UTF8&blurbID=A38L5FQ17CZDRS&searchActionId=1394717941287&searchTerm=ticket&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_11/277-7442161-7485324?ie=UTF8&blurbID=A2GQCEIUT01WX3&searchActionId=1394717941287&searchTerm=ticket&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/279-2973567-6958061?ie=UTF8&blurbID=A2GAITHHQ9T8VJ&ref_=cscw_knce_sr_link_1&searchActionId=1382979085531&searchTerm=disponibilit%C3%A0&signin.origMethod=&usecaseSessionID=&ort=1384810195.95795&rrt=1384810196.11902#knowledgeContentID%3D2383085%26fromComposer%3D0%26displayBackLink%3D1%26blurbName%3DDomande%2520preordine%2520%252F%2520guida%26ref%3Dcscw_knce_sr_link_4%26kcHistAction%3DshowDetails

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/ref=csc_knblad_leftnavknowledge_1/279-2973567-6958061#knowledgeContentID%3D1645135%26fromComposer%3D0%26displayBackLink%3D1%26blurbName%3DResi%252FSostituzioni%2520e%2520Rimborsi%26ref%3Dcscw_knce_sr_link_1%26kcHistAction%3DshowDetails

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_8/277-7442161-7485324?ie=UTF8&blurbID=A23E3YY2VS34N8&searchActionId=1394722579087&searchTerm=cambio&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_1/277-7442161-7485324?ie=UTF8&blurbID=A84PIAD5NDIY7&searchActionId=1394722579087&searchTerm=cambio&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_3/277-7442161-7485324?ie=UTF8&blurbID=APRHE1FHWC9UP&searchActionId=1394722579087&searchTerm=cambio&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_4/277-7442161-7485324?ie=UTF8&blurbID=A2Y9713IO1MMRW&searchActionId=1394722579087&searchTerm=cambio&usecaseSessionID=

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/ref=csc_knblad_leftnavknowledge_1/279-2973567-6958061#knowledgeContentID%3D2494345%26fromComposer%3D0%26displayBackLink%3D1%26blurbName%3DCambio%2520%252F%2520Informazioni%2520generali%26ref%3Dcscw_knce_sr_link_1%26kcHistAction%3DshowDetails

https://cscentral-eu.amazon.com/gp/stores/www.amazon.it/gp/knowledge/blurb/detail/details/ref=cscw_knce_sr_link_10/277-7442161-7485324?ie=UTF8&blurbID=A3ADRHLB5EME3K&searchActionId=1394721029713&searchTerm=ticket&usecaseSessionID=

policy 3

Documents