POONAM SHARMA

Mobile: 09959613387

E-Mail: pnmsharma45@gmail.com

Address: 8-2-613/81, Road No. 11, Udaynagar Colony, Banjara Hills, Hyderabad-500034

Seeking assignments in Revenue Cycle Management with an organization of repute in Hyderabad.

AN OVERVIEW _ AAPC CPC Certified.Medical Coder with knowledge to code the medical charts using ICD official guidelines

using ICD-9-CM codes and CPT Coding Conventions knowledge.

Good communication skills, multispecialty coding, strong knowledge in human anatomy and physiology.

Ability to learn concepts quickly and develop in the area of specialization, understand business requirements and cooperate.

Six Sigma Greenbelt Certified with excellent track record of over 10 years in Operations Management, Process Transition, Training & Development and Customer Support in the BPO / ITES Sector

Demonstrated excellence in managing end-to-end operations, setting up new processes and developing measures for improving process efficiency

Adept at developing procedures, service standards and operational policies, with a proven track record of planning& implementing effective control measures to reduce running costs of the division; responsible for meeting &setting KPI targets and planning areas of improvement

Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores.

Holding in-depth knowledge of medical transcription guidelines and practices with strong ability to use designated reference materials

An exemplary communicator with proven skills in designing and conducting customized training programs geared towards optimizing knowledge & operational efficiencies of international client organizations

o Attained significant improvements in learning processes, productivity, quality, and efficiency improvement while reducing costs, lowering turnover & maintaining a positive work environment

o Excellent track record of increasing the transference of learning from the classroom to the job and in motivating employees

Self-motivated, multi-tasking team player with strong communication, interpersonal, analytical, organizational and problem solving skills; ability to interact easily with people of diverse backgrounds & professional levels and adaptable to new technologies

CORE COMPETENCIES

Strong knowledge in human anatomy and physiology.

Having ICD-9-CM & CPT Coding Conventions knowledge.

Ability to learn concepts quickly and develop in the area of specialization, understand business requirements and cooperate.

Developing and implementing contingency / business continuity plans to ensure uninterrupted and smooth business operations and attainment of budgeted objectives; implementing policies & procedures and developing documentation for the process

Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level; deploying / implementing quality tools; managing processes and risks

associated with the same; identifying techniques, preparing and implementing mitigation plans

Ensuring the smooth transition from current to future business operations; transforming necessary processes, tools and environment from the “present” state to the agreed “future” state

Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirement; initiating and sustaining efforts for bettering Customer Satisfaction scores through regular relationship calls

Ensuring utilization of existing resources and manpower; setting up & maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets for the process & team; interacting with employees to plan their development and evaluating the progress made

Leading, training and monitoring performance of team members; managing various personal functions such as hiring, performance appraisals, promotions, transfers, and vacation schedules; maintaining and developing performance standards; creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals

ORGANISATIONAL EXPERIENCE Since Jan 05, 2 0 1 5 working with Medfin India Pvt. Ltd., Hyderabad as a Medical Coder

Role:

CPC certified.

Hands on experience on CPT, ICD 9 and Anesthesia coding

Strong knowledge in human anatomy and Physiology. Good interpersonal and communication skills Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity. Regular interaction with TL and getting feedbacks.

Since Apr’05 – J u n e ’ 1 4 worked with MModal Pvt. Ltd., Hyderabad as a Team Leader

Role:

Managing complete operations through a team of 60 associates and motivating the team to meet daily/monthly targets

Handling medical coding team for implementation of new accounts.

Making SOPs for new accounts in Medical Coding.

Ensuring quality work and keeping track of TAT

Developing plans based on team capacity and allocating work in team Preparing plans for weekly-offs and approving leaves of teams

Providing feedback to the team on a daily basis; holding one-to-one session with the team to understand their areas of improvement and managements’ expectations

Delivering presentations to the team on team bonding, effective resource utilisation, prioritization of work, etc.

Coordinating with the clients and ensuring prompt resolution of their queries

People management skills.

Proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework.

Highlights:

Management recognized my potential and promoted me as Team Leader in October 2009.

Received appreciation from management for outstanding performance

Acknowledged by Senior Manager for consistently delivering good performance and meeting set SLAs

Stress Management, Time management, Communication Skills, Forum on Leadership.

Was the first person to implement ADT/Client Profile questionnaire to control Demographic/Format error which reduced 50% of the errors. Do daily random audits to check ongoing quality and do analysis of the feedback errors received from client or instant feedback from Quality Analyst to implement more quality processes/check points to curtail those errors.

The above quality process implementation reduced 50% of the ADT errors in a week’s time and subsequently to75% and even increased the Client Satisfaction rate which helped to even clear consecutive weekly client audits.

We introduced hourly productivity tracking report and shift start and shift end timing/productivity report which helped to have a control on the shift timings. We introduced staggered weekly offs to optimize the available manpower even on weekends. We scheduled team members according to routing pattern of work to use the available manpower to the fullest and deliver work on time with quality.

The questionnaire made by me was made as standard format and mandatory rule for every new account implementation. Even the quality analysis report done for monthly team meeting was appreciated by my reporting manager.

The ADT and format errors in a most sensitive account was a major issue which was sorted out to maximum after implementation of Questionnaire implementation, regular feedback dissemination sessions conducted by me, instant feedback flow process introduced, proactive communication with the front-end team.

Random audit process to monitor ongoing quality, weekly performance analysis, proactive communication about any queries of the team or any issue with the front-end team helped to cut down most the complaints from the customer and improve customer satisfaction level.

Jun’04 – Apr’05 worked with Infovision Pvt. Ltd., Kolkata as

Sr. Management Trainee

Role:

Managed operations related with medical specialties such as Family Practice, Internal Medicine, ER Reports, Endocrinology, Allergy, Immunology, Dermatology, Cardiology, OB-GYN, Neurology, Orthopedics, Gastroenterology, Pulmonology, Genetics, Hematology & Oncology, Urology, and Radiology

Successfully transcribed and edit recorded or written material such as:

o Operative reports, discharge summaries, patient history and examinations, physician letters, progress notes, follow-up notes, letters, operative reports, pharmacy, rehabilitation, autopsy and x-ray reports for medical insurance purposes

Excellent track record of translating medical words and expanding abbreviations into correct forms; managed visual proofreading, electronic spell check and grammar check for medical inconsistencies and inaccuracies

Drove the execution of medical documentation activities within TAT

Carried out extensive review of latest developments and trends on medicine, transcription practices, technology and English usage

Jan’03 – Jun’04 worked with Bhavani Metrics Pvt. Ltd., as ManagementTrainee

Role:

Prepared & maintained various kinds of reports such as:

o Consultation, Progress Notes, Follow-up Notes, Letters, Operative Reports, Discharge Summarieso Family Practice, Internal Medicine, ER Reports, Endocrinology, Allergy, Immunology, Dermatology,

Cardiology, OB-GYN, Neurology, Orthopedics, Gastroenterology, Pulmonology, Genetics, Hematology & Oncology, Urology and Radiology

Instrumental in translating medical jargon and abbreviations into their expanded forms

Played a key role in identifying mistakes or inconsistencies in a medical report and correcting information

Formatted reports; edited them for mistakes in translation, punctuation, or grammar and checked consistency and any wordings

Highlights: Acknowledged by Senior Managers as quick learner and for delivering consistent performance

______________________________EDUCATION______________________________

Pursuing MBA from Symbiosis, Pune

Bachelor in Business Administration from I.C.F.A.I. University, Hyderabad in 2008

______________________________CERTIFICATION_____________________________ Medical Coding training from Transcode Solutions, Ameerpet June’14 to September’14. AAPC CPC certified Medical Coder in October’14.

______________________________CERTIFICATION_____________________________

Six Sigma Green Belt Certified in August 2010

_______________________PROFESSIONAL DEVELOPMENT______________________________AAPC CPC certified Medical Coder.Six Sigman Green Belt Certification.Attended training in Stress Management, Time management, Communication Skills, a n d Forum on Leadership.

_____________________________TECHNICAL SKILLS______________________________

MS Office, WordPerfect, Stedman’s, Quick look and other MT related Software

Strong ability to operate designated Word Processing (e.g. PC, Word Processing and other Software), Dictation, Transcription Equipment, and other Equipment as specified for the Department's needs

Worked extensively on Computerized System of transcribing patient reports

Typing Speed of 70-80 wpm

____________________________PERSONAL DETAILS___________________________

Date of Birth : 11th

December 1982

Languages Known : Hindi, English and Bengali