POSITION DESCRIPTION

Position description implemented: March 2008

Last updated: September 2014

Nitmiluk Tours Pty Ltd (NTPL) is 100% owned by the Jawoyn People, operating tourism based services within the Nitmiluk Gorge and surrounding areas. Our vision is to become the leading tourism provider within the NT, with our unique experiences recognised on an international level.

Position Administration Assistant

Department Operations

Reporting To Operations Manager

Pay classification Level 1, Level 2

Purpose of Position Based at the Gorge, this role is responsible for providing confidential, efficient and effective administrative and financial support to the operations team including reservations.

Knowledge, Competencies & Skills

Essential

• Good planning, time management and organisation skills

• Highly motivated

• Basic accounting and money counting ability

• Excellent verbal and written communication skills

• Good knowledge of computer programs including MS Office.

• Proven experience working in a team environment

• Flexible and hands on approach to work

• High level of professional presentation at all times

• Great attention to detail

• Ability to work unsupervised

• Demonstrated ability to problem solve

Education & Qualifications Essential

• Minimum 1 years working experience in an administrative function. Desirable

• Certificate III or above, in Business or Financial Administration.

• Current First Aid Certificate

• Responsible Service of Alcohol

Other requirements • Current manual NT drivers licence

• Working knowledge of Workplace Health and Safety regulations

Relationships To communicate effectively with all staff and management, as well as our external partners, associates and clients.

Financial responsibilities • Cash handling and cash management

POSITION DESCRIPTION

Position description implemented: March 2008

Last updated: September 2014

Key Performance Indicators

KPI Performance Measures

Customer and service standards • Demonstrate personal attentiveness and cultural sensitivity while maintaining an honest and friendly rapport with customers, colleagues and suppliers.

• Understand and incorporate the values of the company into day to day work.

• Demonstrate personal attentiveness and cultural sensitivity in a non-judgemental manner when dealing with employees, customers, suppliers and their families.

• Provide assistance and support to other staff to ensure customer satisfaction.

• Develop effective working relationships with colleagues, management and key stakeholders.

Operational performance • Process daily banking and reconciliation

• Process all daily incoming/outgoing mail

• Receive incoming stock orders and match goods to invoice

• Match invoices to purchase orders as required. Ensure all invoices have been coded, approved for payment and sent to finance in a timely manner.

• Follow up any invoice/ order queries from staff or suppliers

• To assist with stock takes on a monthly basis, as per companies requirements.

• Assist with effective stock control procedures to ensure maximum profits.

• Input invoices into POS system for all saleable items, creation of PLU’s and prices as required.

• Set up and record staff accounts on a daily basis.

• Prepare all payroll related documents weekly prior to sending to Finance.

• Compile weekly staff account report including rent charges, electricity and purchases charges and send to finance by 9.30am each Monday morning.

• Count all money in safe daily and fax report to finance

• Supervise and maintain strict control on uniform and line allocations.

• Process public phone and washing machine revenue as required.

• Prepare and send stationery order to finance each Wednesday as required.

• Maintain all filing systems within the administration office relevant to admin duties.

• Answer all incoming telephone calls in a prompt and professional manner.

• Be fully conversant with the company’s computer network and POS system.

• To follow the companies reporting and accounting procedures while ensuring you meet the required deadlines.

• Ensure safe is locked at all times

• Assist when required in the reading of staff power meters and fuel dip readings.

• Check that all manifest have been amended and reconciled prior to sending to Finance.

• Work in a safe and productive manner

POSITION DESCRIPTION

Position description implemented: March 2008

Last updated: September 2014

• Work within the guidelines of all company policies and procedures

• Use safe manual handling techniques at all times to assist in achieving a safe and healthy working environment.

Team work • Work effectively as a team

• Complete other suitable activities as requested by the Operations Manager or Reservations Manager.

• Be prepared to work in others areas of the business as the work demands.

Communication • Attend relevant team and department meetings

• Report all unsafe work conditions including broken equipment to the Operations Manager.

• Create good public relations when in contact with guests and other colleagues.

Personal presentation • Look presentable at all times whilst on duty

• Act in a professional and courteous manner at all times

Marketing • Positively promote the various products and services the company has to offer.

Growing the Business

• Present new ideas to improve the business performance to management.

• Implement new strategies as agreed by management and the Nitmiluk Board of Directors.

This Position Description is an attachment to, and forms part of, the contract of employment.