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Position Specification

Dartmouth College Hanover, New Hampshire Director of Dining Services Institutional Background Founded in 1769, Dartmouth is a member of the Ivy League and consistently ranks among the world’s greatest academic institutions. Home to a celebrated liberal arts curriculum and pioneering professional schools, Dartmouth has shaped the education landscape and prepared leaders through its inspirational learning experience.

Throughout its rich history, Dartmouth has never stopped changing and innovating. The College has forged a singular identity, combining its deep commitment to outstanding undergraduate liberal arts and graduate education with distinguished research and scholarship in the arts and sciences and its three leading professional schools—the Geisel School of Medicine, Thayer School of Engineering, and the Tuck School of Business. Dartmouth was named one of the world’s “most enduring institutions” by the consulting firm Booz Allen Hamilton in 2004. The charter establishing Dartmouth—the ninth-oldest institution of higher education in the United States—was signed in 1769 by John Wentworth, the Royal Governor of New Hampshire, establishing an institution to offer “the best means of education.” For nearly 250 years, Dartmouth has done that and more.

Dartmouth’s founder, the Rev. Eleazar Wheelock, a Congregational minister from Connecticut, established the College as an institution to educate Native Americans. Samson Occom, a Mohegan Indian and one of Wheelock’s first students, was instrumental in raising the funds necessary to found the College. In 1972—the same year the College became coeducational—Dartmouth reaffirmed its founding mission and established one of the first Native American programs in the country. With nearly 1,000 alumni, there are now more Native American graduates of Dartmouth than of all other Ivy League institutions combined. Governor Wentworth provided the land that would become Dartmouth’s picturesque 269-acre campus on the banks of the Connecticut River, which divides New Hampshire and Vermont. The College’s natural beauty was not lost on President Dwight D. Eisenhower, who visited in 1953 and remarked, “This is what a college should look like.” “There are those who love it” Dartmouth was the subject of a landmark U.S. Supreme Court case in 1819, Dartmouth College v. Woodward, in which the College prevailed against the state of New Hampshire, which sought to amend Dartmouth’s charter. The case is considered to be one of the most important and formative documents in United States constitutional history, strengthening the Constitution’s contract clause and thereby paving the way for American private institutions to conduct their affairs in accordance with their charters and without interference from the state.

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Daniel Webster, Class of 1801, passionately argued for the original contract to be preserved. “It is … a small college,” he said, “and yet there are those who love it.” Ranked No. 1 in undergraduate teaching for the last four consecutive years by U.S. News & World Report and recognized by the Carnegie Foundation as a “research university with very high research activity,” Dartmouth combines elite academics with thriving research and scholarship.

Dartmouth is home to about 4,200 undergraduates in the liberal arts and 1,900 graduate students in more than 25 advanced degree programs in the arts and sciences and at Dartmouth’s professional schools: the Geisel School of Medicine, the nation’s fourth-oldest medical school; Thayer School of Engineering, one of the nation’s first professional schools of engineering; and the Tuck School of Business, the world’s first graduate school of management. Dartmouth is also the first school in the world to offer a graduate degree in health care delivery science. For more than a quarter of a century, Dartmouth has hosted debates featuring presidential candidates, most recently in 2011. The College is a frequent stop on the campaign trail, giving students the chance to experience firsthand New Hampshire’s first-in-the-nation presidential primary that every four years attracts candidates hoping to woo voters locally and capture attention nationally. Dartmouth is also home to many cherished traditions, including Dartmouth Night and Homecoming, when alumni return to their alma mater and, along with current students, take part in a parade and bonfire, the latter dating back to 1888. The annual Winter Carnival began more than 100 years ago as a way to showcase the College’s winter athletes. In 1955, Sports Illustrated said the popular celebration “is a 30-ring circus that makes Ringling Brothers look like a two-wagon job on a vacant lot.” The current incarnation includes a hugely popular “Polar Bear Swim” in Occom Pond. Another beloved tradition is First-Year Trips, Dartmouth’s outdoor orientation program for incoming students. Led and organized by returning students, the first years get to know Dartmouth and each other while exploring the region’s exceptional natural environment. Students can opt for local excursions—the Appalachian Trail passes through downtown Hanover—or venture as far as Dartmouth’s Second College Grant, a 27,000-acre wilderness 140 miles northeast of Hanover that provides recreational opportunities as well as a unique research laboratory. For more than four decades, every spring has brought the Dartmouth Pow-Wow, honoring Dartmouth’s historic mission of educating Native students. Each year, it draws hundreds of competitors and participants from across the Northeast, who gather on the Green to celebrate and experience Native culture and history.

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Dartmouth offers 34 intercollegiate varsity sports (16 women’s, 16 men’s, two co-ed) at the NCAA Division I level, two dozen intramural sports, and approximately three dozen club sports. Three-quarters of Dartmouth undergraduates participate in some form of athletics. Hanover, NH

The town of Hanover and surrounding region is a part of what is known as “The Upper Valley.” This designation refers to a geographic area stretching along both sides of the Connecticut River in central New Hampshire and Vermont. At the region's center are the towns of Hanover and Lebanon in New Hampshire, and Norwich and Hartford (White River Junction) in Vermont. The crown jewel of the Upper Connecticut River Valley, Hanover has been called by Money magazine the No. 1 town in the East among “smaller places that [offers] the best combination of economic opportunity, good schools, safe streets, things to do and a real sense of community.” National Geographic Traveler counts Hanover among its Top 50 Adventure Towns on its list of “Best Places to Live & Play.” Forbestraveler.com features Hanover on a slideshow of “America's Prettiest Towns.” Each Upper Valley town has its own distinctive character and beauty. The area offers an incredible mix of activities, thanks to the great outdoors, including the Connecticut River, the White and Green Mountains, the arts and culture community, and the benefits of intellectual activities found in a college town. Norwich also borders the Connecticut River and has a vibrant downtown. If you visit the New Hampshire towns of Etna and Lyme, you will enjoy beautiful scenery, independent shops, and activities that showcase the local community flavor. Go to http://www.hanoverchamber.org/ for complete information about Hanover and the Upper Valley.

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Mission, Values, and Legacy Mission Statement Dartmouth College educates the most promising students and prepares them for a lifetime of learning and responsible leadership, through a faculty dedicated to teaching and the creation of knowledge. Core Values Dartmouth expects academic excellence and encourages independence of thought within a culture of collaboration. Dartmouth faculty are passionate about teaching their students and are at the forefront of their scholarly or creative work. Dartmouth embraces diversity with the knowledge that it significantly enhances the quality of a Dartmouth education. Dartmouth recruits and admits outstanding students from all backgrounds, regardless of their financial means. Dartmouth fosters lasting bonds among faculty, staff, and students, which encourage a culture of integrity, self-reliance, and collegiality and instill a sense of responsibility for each other and for the broader world. Dartmouth supports the vigorous and open debate of ideas within a community marked by mutual respect. Legacy Since its founding in 1769 to educate Native students, English youth, and others, Dartmouth has provided an intimate and inspirational setting where talented faculty, students, and staff—diverse in background but united in purpose—contribute to the strength of an exciting academic community that cuts easily across disciplines. Dartmouth is committed to providing the best undergraduate liberal arts experience and to providing outstanding graduate programs in the Geisel School of Medicine (founded 1797), Thayer School of Engineering (1867), the Tuck School of Business (1900), and the graduate programs in the Arts and Sciences. Together, they constitute an exceptional and rich learning environment. Dartmouth faculty and student research contribute substantially to the expansion of human understanding. The College provides a comprehensive out-of-classroom experience, including service opportunities, engagement in the arts, and competitive athletic, recreational, and outdoor programs. Pioneering programs in computation and international education are hallmarks of the College. Dartmouth graduates are marked by an understanding of the importance of teamwork, a capacity for leadership, and their keen enjoyment of a vibrant community. Their loyalty to Dartmouth and to each other is legendary and is a sustaining quality of the College. Strategic Plan–Synthesis 2013 From 2011 to 2013, nearly 3,000 members of the Dartmouth community (faculty, administrators, and staff, students, and alumni) came together across departments and schools to consider higher education in the 21st century and Dartmouth’s role in it.

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Their task was to survey the current landscape, identify key trends, anticipate the future at a time of accelerated change, and think boldly about Dartmouth’s place in the global higher education landscape. How is higher education shifting? What is driving change? What are Dartmouth’s greatest opportunities and challenges? What is needed to ensure Dartmouth’s continuing excellence in research and education? Throughout this process, the College’s goal was to identify significant opportunities and challenges as it considered an ambitious and forward-looking course for Dartmouth’s future. The process included nine strategic planning working group reports, feedback from the Dartmouth community, and many outside speakers and materials. A leading institution looks not only ahead but around the globe and within itself, to a place that few universities dare to aspire: as committed to world-class research as it is dedicated to teaching excellence. It is a place that transforms faculty, staff, students, and alumni—so that they may transform their world. The complete Dartmouth strategic plan is available at: http://strategicplanning.dartmouth.edu/images/uploads/2013_Synthesis.pdf Leadership

Philip J. Hanlon ’77 became the 18th president of Dartmouth College on June 10, 2013. He is the tenth Dartmouth alumnus to serve as its president. As president, Hanlon has championed academic excellence and encouraged innovation in scholarship and teaching. He has launched initiatives to build interdisciplinary strength around global challenges, expanded opportunities for experiential learning, and initiated new seed funding programs to support cutting-edge research and creative endeavors. He established the DEN Innovation and New Venture Incubator and created the Society of Fellows, an interdisciplinary community of

scholars committed to the integration of research and teaching. He is leading the expansion of the Thayer School of Engineering. Committed to reining in the costs of higher education, Hanlon has maintained fiscal rigor, establishing an annual institution-wide reallocation process, while holding tuition increases to the lowest levels since the 1970s. At the same time, he has overseen record levels of giving. A mathematician, Hanlon’s research is focused on probability and combinatorics, the study of finite structures and their significance as they relate to bioinformatics, computer science, and other fields. A dedicated teacher-scholar, President Hanlon is also a member of the faculty and teaches first-year calculus at Dartmouth. Prior to coming to Dartmouth, Hanlon served as provost and executive vice president for academic affairs at the University of Michigan, where he was also the Donald J. Lewis Professor of Mathematics. Hanlon was a member of the Michigan faculty for over 20 years and held a variety of administrative posts during his tenure. He began his career at the Massachusetts Institute (1981–1983) and was a Bantrell fellow in Mathematics at the California Institute of Technology (1983–1986). Hanlon is a member of the National Security Agency Advisory Board, and the editorial boards of the Journal of Algebraic Combinatorics and the Electronic Journal of Combinatorics. Hanlon has earned numerous honors and awards for his mathematical research, including a Sloan Fellowship, a Guggenheim Fellowship, a Henry Russel Award, and the National Science Foundation Presidential Young Investigator Award. He is a fellow of the American Academy of Arts and Sciences and

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held an Arthur F. Thurnau Professorship, the University of Michigan’s highest recognition of faculty whose commitment to undergraduate teaching has had a demonstrable impact on the intellectual development and lives of their students. Hanlon earned his bachelor of arts degree from Dartmouth, from which he graduated summa cum laude and Phi Beta Kappa, and earned his PhD from the California Institute of Technology in 1981. Phil Hanlon is married to Gail Gentes. The couple has three children. The Academic Program Academic Vision In fall 2013, President Hanlon shared an academic vision for Dartmouth where the institution’s impact on the world is extended through interdisciplinary faculty teams who collaborate at the leading edge of discovery and where students are given uncommon access to new ideas around the globe through course work and research opportunities. He outlined five tactics to advance Dartmouth’s strategy to enhance its expertise in teaching while simultaneously enhancing faculty scholarship and increasing the College’s global footprint:

• Emphasize Experiential Learning • Lead in the Use of Learning Technologies • Grow the Faculty in Clusters • Increase the Flow of Young Scholars • Add Mechanisms to Stimulate Greater Productivity and Risk Taking

Undergraduate and Graduate Arts and Sciences The Arts and Sciences consists of 40 academic departments and programs; top majors among 2014 graduates were economics, government, psychology, neuroscience, history, biological sciences, engineering sciences, English, and mathematics. The Arts and Sciences has 404 tenured and tenure-track faculty members and is among the leaders in percentage of tenured women in the Ivy League. The first Dartmouth PhD was awarded in classics in 1885, and the first modern doctoral programs began in the 1960s. More than 700 students are enrolled in graduate programs in the Arts and Sciences. Graduate Schools Professional and graduate programs across Dartmouth’s schools—Dartmouth Graduate Studies, the Geisel School of Medicine, Thayer School of Engineering, and the Tuck School of Business—have a distinguished history of training practitioners and scholars whose discoveries and expertise change the world. Since awarding its first graduate degree in 1885, Dartmouth has been training future leaders and supporting the creation of new knowledge through graduate education. Today, more than 850 students across 27 master’s and doctoral programs enjoy world-class facilities and personal attention from leading faculty. Geisel School of Medicine The nation’s fourth-oldest medical school, Geisel encompasses 17 clinical and basic science departments, and draws on the resources of Dartmouth College and its affiliated teaching hospitals. In addition to the MD degree, the Geisel School offers graduate education in the biomedical sciences, public health, and health care delivery science. Thayer School of Engineering

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Thayer School is one of the oldest professional schools of engineering in the country and features a single unified department of engineering sciences. The school offers an undergraduate degree and graduate programs, including the master of engineering management, MS, PhD, dual degrees with the Geisel School, and the nation’s first PhD Innovation Program. Tuck School of Business Founded in 1900 as the first graduate school of management, the Tuck School of Business at Dartmouth has long been recognized among the leading business schools in the world. Tuck focuses on the full-time MBA and offers additional programs, including executive education and other non-degree programs.

Faculty Arts and Sciences: 404 tenured and tenure track, 609 total Geisel School of Medicine: 116 tenured and tenure track, 350 total Thayer School of Engineering: 33 tenured and tenure track, 50 total Tuck School of Business: 53 tenured and tenure track, 72 total Total: 606 tenured and tenure track, 1,081 total The Student Body Enrollment Undergraduate: 4,289 Graduate/professional: 2,009 Total enrollment head count: 6,298 (3,331 men, 2,967 women) Undergraduate Admissions For the Class of 2018: 19,296 applications 1,152 students enrolled Financial Aid Average three-term scholarship: approximately $42,000 About 53 percent of undergraduates receive aid from Dartmouth

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Tuition and fees, 2014–15 Undergraduate: tuition $46,764; room, board, and mandatory fees $16,014; total $62,778 Graduate Arts and Sciences: $46,764 Geisel School of Medicine: $56,104 Thayer School of Engineering: $46,764 Tuck School of Business: $61,605 Diversity Undergraduate students of color: 35 percent International undergraduate students: 8 percent Graduate students of color: 19 percent International graduate students: 29 percent Campus Services Division Dartmouth Dining Services is part of the Campus Services division at Dartmouth. Other departments in the division are:

• Dartmouth Card Office • Hanover Inn • Facilities Operations and Management (FO&M) • Hinman Mail • Parking and Transportation • Planning, Design and Construction • Print and Mail Services (DPMS) • Real Estate • Residential Operations • Riding Center at Morton Farm • Woodlands Office (Second College Grant) • Skiway

The division is led by Lisa Hogarty who was appointed vice president for campus services in 2014. An Overview of Dartmouth Dining Services Dartmouth’s diverse dining facilities are the hub of social activities on campus. The Dartmouth Dining Services (DDS) team is dedicated to meeting dining and nutritional needs and enhancing the social atmosphere for students, staff, and visitors on campus. DDS serves close to three million customers each year from a number of retail dining locations, snack shops, cafes, a 1,200-seat all-you-choose-to-eat dining hall, catering, and concessions at athletic events. The primary focuses of the organization are residential dining and retail operations. Catering is only offered (with the exception of the Tuck School) when residential dining facilities are closed during the summer and winter breaks. Catering facilities are available at the Hanover Inn, which is operated by Pyramid Hotel Group. DDS generates annual gross revenue of $27 million. As an auxiliary operation, the organization pays its own costs and fees.

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Facilities All DDS facilities have recently undergone extensive renovations, including a $30 million renovation to the Class of 1953 Commons. The Courtyard Café will be remodeled when a new residential complex is constructed nearby. Class of 1953 Commons

Once known as Thayer Hall, the Class of 1953 Commons is the center of dining at Dartmouth. The building contains Dartmouth's central dining hall, as well as the Dartmouth Card Office, Sarner Underground, a 24-hour student social space, and the Paganucci Lounge, Dartmouth’s board room. The dining portion of 1953 Commons includes eight distinct stations, each serving a different style of food, ranging from kosher to a meat-free kitchen serving vegetarian and vegan dishes. Its state-of-the-art Wood Stone pizza oven serves up some of the best pizza in the Upper Valley, and there is always a large selection of fresh breads, pastries, and cookies at the bakery.

1953 Commons offers a complete meal to guests for a single entry fee. 1953 Commons is open to members of the Dartmouth community as well as the general public. The Courtyard Café at the Hopkins Center Whether it’s between classes or after a show, the Courtyard Cafe offers a wide variety of food to guests and students alike. Although Courtyard is famous for its Hop Fries and half-pound burger specials, it also offers a sub sandwich station, a burrito shop, a salad bar, and s selection of soups. If one is in a rush or just wants something light, Courtyard also offers ready-made food such as sushi from Sunja and the regionally produced, award-winning Greek yogurt from its friends at the Green Mountain Creamery. Student meal plan holders can use a meal swipe to get the inclusive special of the day, which includes an entrée, a side, and a choice of beverage. Meal swipes can also be used to get credit toward a meal of one’s choice by using a meal swipe equivalency. Collis Café Located in the Collis Center, Collis Café is a hub of activity for the Dartmouth community and is popular among students and staff because of its central location and made-from-scratch seasonal offerings. Collis Café has an all-new serving area and a refurbished dining room. The extensive four-month renovation included enlarging the café with the addition of a full deli, ice cream parlor, and a free-style Coke fountain where one can customize many of one’s favorite soft drinks. The smoothie bar is larger than ever, with new recipes and combinations. Milk shakes have also joined the lineup. Mary Ann, DDS’s expert baker, is known for her delicious scones, banana-walnut bread, double-chocolate chunk brownies, seven-layer bars, and a wide variety of tea breads. Dylan, a classically trained chef, prepares soups and specials daily, including the ever-popular New England clam chowder.

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Stir-fry and omelets at Collis are made to order with a variety of tasty options and toppings. Customers can mix and match omelet items to create their ideal meal, while stir-fry fans can craft beef, chicken, tofu, and vegetarian stir-fries with several specialty sauces from the House of Tsang. Even if one is in a rush, Collis offers a wide selection of grab-and-go sandwiches and snacks. Novack Café The Novack Café is located conveniently in Baker-Berry Library. Novack also has breakfast sandwiches and a variety of beverages, including coffee, espresso, hot chocolate, and iced cappuccino from Pierce Bros. to jumpstart morning study hours. One can find a variety of midday fare, including cold sandwiches and wraps, calzones, or a cup of soup, at Novack. For a lighter snack, one can grab a fruit salad cup, a bag of trail mix, or hummus and pita chips. During final exam time, Novack Café is open 24 hours/7 days a week, offering regular menu items as well as specialty items from other local eateries and fun surprises. East Wheelock Snack Bar The East Wheelock Snack Bar was introduced to the cluster in recognition of the residential program that promotes closer interaction between faculty and students and provides a broad range of educational and social programs. The snack bar also offers Green Mountain Coffee as K-Cups with a variety of flavors, including organic and fair trade. Tuck Dining at Byrne Hall Byrne Hall serves the faculty, staff, and students of the Amos Tuck School. Graduate students from both programs can use their dining plans in this facility, and undergraduates are welcome to use their discretionary accounts. Byrne Hall features several private dining rooms that provide a great ambiance for catered luncheons and dinners. Tuck Dining and Tuck Catering report directly to the Tuck School and have a close working relationship with DDS. Tuck is the primary catering location on campus during the school year.

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Guests will find a variety of food selections at each meal, including a soup and sandwich of the day such as Indian mulligatawny, smoked turkey Reuben, and chicken chowder with cheese. Byrne Hall also offers a vegetarian entrée at both lunch and dinner, including exotic specialties like mutter paneer, vegetable chimichangas and tempeh Arizona. Regular entrees include Cornish game hens, coq au vin and jambalaya. Collis Market Collis Market, located in the lower level of the Collis Center, is much more than the average convenience store. It offers a full line of quality grocery items, health and beauty aids, and, of course, school supplies. The market boasts plenty of snacks and a complete spectrum of beverages, ranging from an expansive selection of sodas to juices to energy drinks. Collis Market is student-run and is always open to student ideas and suggestions. Collis Market accepts cash, Visa, Mastercard and DA$H discretionary funds. Meal Plans New meal plan programs were introduced in 2011 that added all-you-care-to-eat options. The previous meal programs were exclusively ala carte. SmartChoice dining plans contain a set amount of meals every week, plus DBA to spend on dining: Dining Plan Meal Swipes DBA Cost per week per term per term SmartChoice20 20 $150 $1,895 SmartChoice14 14 $200 $1,805 SmartChoice10 10 $425 $1,690 SmartChoice7 7 $700 $1,660 SmartChoice5 5 $950 $1,660 BlockChoice dining plans contain a set amount of meals for the duration of the term, plus DBA to spend on dining: Dining Plan Meal Swipes DBA Cost per term per term per term BlockChoice160 160 $200 $1,895 BlockChoice100 100 $425 $1,695 BlockChoice65 65 $710 $1,660

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The Convenience45 does not offer any value and is offered only as a way for students to maximize the convenience of dining on campus: Dining Plan Meal Swipes DBA Cost per term per term per term Convenience45 45 $935 $1,660 The off-campus dining plan is available only for undergraduate students living off campus: Dining Plan Meal Swipes DBA Cost per term per term per term SmartChoiceOC 0 $950 $950 Organizational Structure of Dartmouth Dining Services

History of the Position David Newlove has led Dartmouth Dining Services since 2007. He previously served as associate director for six years. David has recently moved to a new position at Dartmouth as associate vice president for business and hospitality.

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Responsibilities of the Position Reporting to the Associate Vice President for Hospitality and Business Services, the Director of Dining Services directs and administers the functioning and operations of all Dartmouth Dining Services (DDS) units in a manner that supports the College’s campus life goals and community needs. The director oversees the activities of DDS to ensure high-quality, cost-effective dining programs with superb customer service; sets policies and directs the purchase, preparation, and serving of food to ensure effective operations; collaborates with the Vice Provost for Student Affairs, the AVP for Hospitality and Business, and other senior leaders to develop the future direction for DDS; and determines fiscal requirements, prepares the departmental budget, and monitors financial and operating results on a monthly basis. In addition, the director oversees the development and marketing of comprehensive, campus-wide meal plans for undergraduate students and promotes a work environment that values and reinforces diversity, integrity, excellent customer service, problem solving, collaboration, and collegiality. The director manages a $27 million budget and supervises a full-time staff of 100 and 150 part-time student employees. Additional responsibilities include: • Serves as the DDS liaison with the divisional IT office to define and meet DDS’s IT needs.

Participates in planning for system upgrades and implementation efforts to ensure the continuous flow of information and service.

• Oversees the development and marketing of comprehensive campus-wide meal plans for the undergraduate student body.

• Chairs and directs the Food Service Council and a Student Food Service Advisory Committee to ensure needs are met.

• Develops and maintains an effective public relations program with the College community. • Determines fiscal requirements, prepares departmental budget, and monitors financial and

operating results on a monthly basis. • Manages professional and customer-focused staff, including labor relations, individual and group

behavior, diversity, training and professional development, team building, hiring, discipline, and performance evaluations.

• Communicates effectively with union leadership with regard to dining-related labor relations issues.

Characteristics of the Successful Candidate A bachelor’s degree or equivalent professional experience is required. The ideal candidate will have significant experience in the management of a multi-unit, diversified food service organization. Experience in a college or university setting and working with collective bargaining units and union staff are preferred. In addition, candidates must have a demonstrated record of successful leadership, supervision, and management; strong communication skills; a service orientation with a demonstrated desire to continually evaluate and improve organizations; solid financial management skills; and a commitment to diversity and to serving the needs of a diverse community. Additionally, the following characteristics and attributes of an ideal candidate were consistently identified by various Dartmouth stakeholders: • A very strong sense of external and internal customer service and an educational orientation

when working with students, faculty, staff, administrators, and other users of dining services. • An ability to give direction and provide leadership for both the management and culinary aspects

of dining services. • The skills and diplomacy necessary to interact with the most senior individuals in the College’s

hierarchy.

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• The ability to handle multiple tasks and the ability to meet changing demands and shift focus and resources quickly and effectively.

• Excellent interpersonal, collaboration, and partnering skills and an astute sense of the political. • The ability to manage complaints and difficult situations with grace. • Knowledge of sustainability programs. • Excellent human resources skills, including performance appraisal, employee development, and

staff retention. • A collaborative and participatory leadership style, with an understanding of strengths-based

supervision. • A visionary who is future focused, stays current with literature and professional associations,

encourages best practices, and is open-minded, adaptable, and inventive. • Management experience within a union environment, along with the ability to mentor other

supervisors regarding union issues. • Someone who values the sense of community that happens in a dining venue and will work to

promote a culture of “shared experiences” over food. • A transparent work style. • A strategic thinker who can anticipate food trends in the next five years. • Excellent fiscal management skills, including budget development, cost estimating, and cost controls. • Someone who understands social media and can utilize it to better inform and involve students in

dining programs and services. • Understanding of special needs of student diners, including dietary needs and restrictions, religious

needs, ADA components, and the needs of international students. • With a recognition that students will be the primary customer, look for ways to keep costs down

and provide an affordable dining experience. • An ability to involve others in the visioning and goal-setting process, and a manner that reinforces

ongoing dialog and communication with all dining services staff. • An understanding of outcomes-based assessment. • The ability to work patiently through institutional protocols and processes, yet be decisive and

take action when necessary. Likely Opportunities, Priorities, and Challenges of the Position • Provide support to the strategic plan for the entire Campus Services division that is directed at

enhancing the student experience at Dartmouth. • Recognize that all campus services must add value to the student experience and do so in a financially

responsible fashion—help staff build an understanding for the importance of accountability and being good stewards of College resources.

• Understand that change has a political dimension and that the director must take an active role in promoting the rationale behind decision making to educate and cultivate the support of constituent groups.

• Establish a relationship of trust and respect with union members and leadership. • Develop goals and assessment strategies for measuring progress and success across all units. • Work collaboratively with campus planners and facilities personnel on capital projects and

renovations of dining facilities. • Create a culture of transparency, shared vision, and success—consciously work to keep staff informed

of Campus Services priorities, actively solicit staff and student input and buy-in with regards to decision making, and recognize efforts that generate positive results.

Measures of Success for the Position At an appropriate interval after joining Dartmouth, the following items will initially define success for the new Director of Dining Services:

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• The director has established strong working relationships and partnerships with Campus Services

colleagues, the Dean of the College, members of the student affairs senior management team, direct reports, students, and key institutional colleagues.

• The director has operationalized and institutionalized policies and procedures that strengthen the mission, practice, and outcomes of all areas of responsibility.

• A culture of shared responsibility and accountability among all direct reports and respective staff groups is supported.

• Staff expectations are clearly communicated and performance is carefully assessed, with delineated opportunities for growth and continuous improvement identified, monitored, and measured.

• The new director will have a high profile at Dartmouth and must engage in dialogue and public relations with a broad group of constituents to build awareness and support for the ongoing work of DDS and its role in enhancing the student experience and overall reputation of the College.

Benefits Overview Dartmouth College offers a comprehensive package of benefits to choose from, including three different medical plans, a dental plan, life insurance, disability insurance, and a number of other tax and money-saving options. Full details are available at http://www.dartmouth.edu/~hrs/benefits/ Application and Nomination Applications, including a position-specific cover letter and resume, may be submitted online at http://www.spelmanandjohnson.com/open-positions/. Nominations for this position may be emailed to mah@spelmanjohnson.com Spelman Johnson Director of Dining Services – Dartmouth College Mark A. Hall, Senior Associate Visit the Dartmouth website at www.dartmouth.edu Dartmouth is committed to the principle of equal opportunity for all its students, faculty, staff, and applicants for admission and employment. For that reason, Dartmouth prohibits any form of discrimination against any person on the basis of race, color, religion, sex, gender identity or expression, pregnancy, age, sexual orientation, marital or parental status, national origin, citizenship, disability, genetic information, military or veteran status, or any other legally protected status in the administration of and access to the College's programs and activities, and in conditions of admission and employment. Dartmouth adheres to all applicable state and federal equal opportunity laws and regulations. Spelman Johnson has prepared this document based on personal interviews and information copied, compiled, or quoted in part from source documents obtained from our client institution, and, as such, the contents of this document are believed to be reliable. While every effort has been made to ensure the accuracy of this information, the original source documents and factual situations govern, and the material presented here should be relied upon for informational purposes only.