Positive Interactions in the Workplace

for Healthier and

Happier Work Teams

Sylvia Nissenboim, LCSW, SI Certified Coach

Lifework Transitions, LLC

www.lifeworktransitions.co

www.facebook.com/lifeworktransitionsllc

314-477-3144

Why the Urgency?u What Workplace research tells us

u LTC Job Satisfaction

u Retention problems are screaming in our faces…

u Staffing ratios not suitable for relationship work

u Need budgeting and financial creativity

u Labor statistics

u Turnover 65%--see Artifacts

u Average turnover in health care combined 25%

u Demographics

u Labor shortage

u Positive Interactions in the Workplaceu 8 Workplace Wellness Strategies

Upcoming Labor Shortage

u Demographic Reality

u Impact of Job vs Career designationu No growth potential

uHigh injury rate

u Compensationu “It should not be financially irresponsible to be a

caregiver, but it is” CNA Edge blogu “guaranteed economic hardship is NOT an effective

recruitment tool” Campbell,PHI in Aging Today

u Cost of Turnover

From the mouths of the disengaged…

1. They are not respected at work2. They don't have the right tools, equipment, information and

basic operational requirements they need to do their job.

3. Their employer disregards their personal life and has little compassion for their obligations outside of work.

4. Their immediate supervisor is a challenge, sets a negative tone.

5. They are tired of being left in the dark, or worse, not told a known plan.

6. They have no visibility into the future and little or no confidence their leaders.

7. They are tired of dealing with the politics in their workplace.

8. They are underpaid and overworked.

9. They go to work every day and push a rock uphill, trying in vain to get forward motion on their projects.

Forbes workforce studies tell us why employees decide to leave work-Forbes mag NOV 29, 2016 @

Wellness in the Workplace:Enhancing, growing, creating

It’s All About Relationship…u How we treat

each other

u How we are respected

u How we are developed

Opportunities for Success

Opportunities for Quality Interactions

Acceptance at Every Level of ability

Workplace Satisfaction Strategies thru lens of PIP u Success orientation

u Partnering with Team member-Focus on person not problem

u Anticipating Obstacles

u Quality Interactionsu Inspiring Emotional Availability

u Deeply Listening

u Staying curious

u Acceptanceu Recognizing and Capitalizing on Team Talents

u Strengths focus

u Develop each worker

Opportunities for successu Core PDC message- A MORAL Philosophy of Care

u Know strengths and know the person….10 facts, stories

u Use language that validates

u Emotional availability

u Invite, engage, honor

u Purpose, meaning to the day

u Lean-in, elevate, celebrate

Opportunities for Quality Interactions

u Creates

u increased engagement

u Greater motivation

u Job Satisfaction

u Improved Retention

Acceptance at their level

u Abilities change over time-growth should reward employee

u Catch successes, increase desire to ’step up’

u Nurture the relationship- so it is safe to ask

Leadership Strategies

Partner with Team memberu Focus on the Person, not the Problem

u Exercise

u Share the spotlightu Brag on the other…

u Show them you trust their ability to solve their problem-that’s why you hired them!u They are asked for their thoughts…and thanked for

them

Anticipating Obstacles

u What might get in the way?

u What do you know about you-as a leader?

u What’s really going on?u Divorce the story-marry

the truth.

Inspiring emotional availability

u Rate your Emotional availability

u Attentionu Curiosityu Compassionu Empathyu Time

Deeply Listening

7,38,55

13 Levels of listening

2Re-engineer challenges…• If upset, what does it

say they value?

3

Staying curious

Seeking to better understand

Powerful questions

designed to elevate

Honor other’s wholeness and ability to solve

Recognizing and Capitalizing on Team Talents

Catching successes of others

1Publicly thanking, appreciating

2Celebrating well and often

3What does derailment look like?

4

Strengths focus

u Shifts energy to what is possible

u Informs team of the possibilities and how each supports the other

u Increases momentum

u What is u Powerful?

u Positive?

u Possible?

Taking the first step requires examining our OWN skills in developing others

u Review Pillars

u Inspired leaders

u Vision

u Passion

u Model and live the culture

Tweak the ‘how’

Mastermind Exercise, continued…

Creative Problem Solving

TWEAKS YOU WOULD MAKE IF

YOU COULD

How might it be done? Make it up!!

What has to happen for this to

be possible?

• How else? How else?

Workplace Wellness is in our HANDS!

u Thank you!

u Let’s discuss how we can work together!u Offer of 10 complimentary 30 minute

coaching conversations…

Sylvia Nissenboim, LCSW, Certified Coach

Lifework Transitions, LLC

314-477-3144

www.lifeworktransitions.co

Sylvia Nissenboim, LCSW, Certified SI Coach

Lifework Transitions www.lifeworktransitions.co

www.facebook.com/lifeworktransitionsllc 314-477-3144

Staff Development Opportunities:

For Your Team’s Well Being

Aging Parents: How to Talk about the Hard Stuff Coaching for Excellence through Leadership Coaching Reducing Stress: Techniques for Greater Work Life Satisfaction Strategic Interventions: Discovering your Best Self Planning your BEST Retirement

And others….. Past presentations for: Alzheimer’s Association Jewish Federation of St. Louis Lutheran Senior Services Buckingham Asset Management Monsanto Company Pioneer Network Annual Conference 2016 Sylvia Nissenboim is a licensed clinical social worker, certified SI coach and professional trainer hired by those who want to develop skills for greater work life satisfaction. She offers private coaching, courses and live seminars ways to re-energize our intentions for a greater sense of well-being.

PillarsofWorkWellnessZonesName________________________________Date:______

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Interferences: Barriers to Powerful Leadership

1. Winning too much-not sharing the spotlight 2. Adding too much value-telling them your

ideas, not letting them figure it out 3. Passing judgment- “she’s not xxxx enough” 4. Making critical comments or worse, facial

expressions 5. Starting with “no”, “but” or “however” 6. Telling the world how smart I am 7. Speaking when angry 8. Negativity 9. Withholding information 10. Failing to give proper recognition 11. Clinging to the past 12. Playing favorites 13. Refusing to express regret 14. Not listening 15. Failing to express gratitude 16. Punishing the messenger