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Post Event Report
Thank You!
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India as we know is a unique market of 1.25 billion consumers with mega-ci�es and millions of consumers. The winds of change across this diversified region allows companies to further chase growth by crea�ng a perfect storm of consumer sa�sfac�on 24/7/365 while retaining the exis�ng customer base. In an increasingly transparent of communica�on change is impera�ve as flow is constant and unlimited, organiza�ons need to get up to speed and match the heightened expecta�ons of progressively sophis�cated, diverse and demanding customers.
In the IInd edi�on we promised you new ideas, great speaker line up and rewarding journey to our customers and a�endees Customer Experience Management (CXM - 2018) just been doing that by being a encyclopedia about gaining in-depth complete knowledge about the customers so they can design and deliver custom-made experiences that will a�ract them to remain brand loyal and also be the brand ambassadors. Today it's all about connec�ng loads of customer data (Referred as Big Data) from online channels and beyond, and extrac�ng valuable insights from that data with speed and accuracy.
In today's digitally connected world customers have go�en more demanding than ever before and organiza�ons must remain as innova�ve as possible to ensure pro ac�ve measures are taken meet the rising consumer expecta�ons in the digital era. Customer Experience Management (CXM) is fast becoming a cri�cal differen�ator in today's hypersensi�ve, hyper-connected and hypercompe��ve global marketplace. There's no�ceable business value in managing the customer experience effec�vely. Good customer experience management always looks at enhancing and: Augmen�ng sales while boos�ng revenue from exis�ng customers & crea�ng a lineup of new sales channels by word of mouth. Strengthening brand fondness through dis�nguished experiences. Lowering the costs by reducing customer confusion. Increasing customer loyalty through cherished and memorable customer interac�ons.
In April 2018, the Customer Experience Management India connected 100+ CXO's, Senior VP's and Directors of Customer Experience from leading e-com, BFSI, Automo�ve, FMCG, Fashion and Retail etc.. With a selected few industry's leading solu�on providers and analysts to understand the challenges they face and provide solu�ons to them. With this IBCI reassured its partners and delegates the commitment it has towards the CX industry in India which is a billion - consumer market.
Gallery
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Conference
Q&A Session
Keynotes
Dr. N. Rajendran NPCI
Ashish GuptaIntellika Technologies
Pvt Ltd
Dr. Jayaram K Iyer (JK) Xerago
Panel Discussion
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ModeratorRajesh Undaviya, Salesforce India
1. Manish Dureja, Jet Privilege Private Limited2. R V Balasubramaniam Iyer,Reliance Jio Infocomm Limited3. Ankit Tandon, OYO Townhouse4. Hari Shankar Mishra, Future Generali India Insurance Company Limited
Panel Discussion – “Digital Transformation And CX Maturity In A Dynamic Market”
Panel Discussion - “Optimizing Business Value Through Customer Data And Analytics”
ModeratorShankaran NairUniphore Software Systems
1. Hitesh Malhotra, Nykaa2. Naveen Bachwani, Edelweiss Financial Services3. Pratap Gharge, Bajaj Electrical Limited4. Ratan Kumar Kesh, Yes Bank Ltd.
Panel Discussion
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ModeratorRajendran DhandapaniZoho Corporation
Panel Discussion –“Customer Centricity- Mantra To Success In The Connected Age”
Panel Discussion – “Maximising Customer Loyalty & Retention Through Evolved CX Strategy”
ModeratorRahul VasuHypercity Retail India
1. Pooja Verma, Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.2. Deepak Chhabra, Crocs India3. Satish Gupta, Raymond Limited4. Rohit Srivastava, Idea Cellular Ltd.5. Dilnaz Sidhwa,IndusInd Bank
1. Abraham Alapatt, Thomas Cook India Limited2. Amandeep Singh Munial, eBay Inc3. Monika Chourasia, Vodafone
Breakup
Designation
Attendees Industries
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1. CEO, Founder, MD, Partner
2. COO, CTO, CMO
3. President, SVP, VP
4. Head - Customer Experience,
Marketing, Global Head
5. Director Customer Experience & Others
6. GM & Sr. Manager - Customer
Experience & Others
7. Managers & Others 1
14.8
2
6.2
3
22.2
4 5 6 7
25.9 6.2 6.2 18.5
110
81
RegisteredAttended
Automotive
Aviation
BFSI
E-Commerce
Hospitality
Logistics
Retail
Technology
Telecommunication
Others
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41.92.4
4.8 3.9
9.8
11.1
11.3
3.7
4.9
6.2
_
Attendees
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3A Capital Services Limited, Aditya Birla Capital, Aditya Birla Fashion & Retail, Aditya Birla Sun
Life Insurance, Adlabs entertainment limited, Aegon Life Insurance Company Ltd., Air India
Alankit Limited, Alina Hospitality, AMW Motors Ltd, Angel Broking Pvt. Ltd, ANT Enterprises
Arihant Capital Markets Ltd, Ark Travels Pvt Ltd, Aviva Life Insurance, Bajaj Electricals Ltd
Bank of Baroda Capital, Bharati Axa Life Insurance, Blue Dart Express Ltd, BPL Medical
Technologies, Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd, Capri
Global capital Ltd, CIGNATTK, Cleartrip.com, Clinito, CRIF, Crocs India Private Limtted
Devyani International Limited, DHL Express India pvt ltd, Digital House LLP, eBay Inc, Edelweiss
Securities Ltd, Edelweiss Tokio Life Insurance, Edelweiss, eLakshya Knowledge Process Services
Pvt Ltd, Emirates Logistics India Pvt. Ltd, Financeplus India, Future Generali India Insurance Co. Ltd
Future Generali India Insurance Company Ltd, GoAir, Godrej Memorial Hospital, Goomo
Holding Services India Pvt Ltd (GOOMO.COM), Grasim Industries Limited Unit Indian Rayon, HDFC
Asset Management Company Limited, HDFC ERGO, HDFC Life, Hopscotch.in, HSBC India,
Hungama digital media entertainment pvt ltd, IDBI Federal Life, Idea Cellular Ltd, IDFC Bank
Indiabulls Real Estate, Indiainfoline housing nance limited, IndusInd Bank, Jet Airways
Jet Privilege Private Limited, Karvy Private Wealth, Kirloskar Oil Engines Ltd, Kotak Mahindra
Bank, Lifestyle International P.Ltd., Mahindra Agri Solutions Ltd, Mahindra Logistics, Meridian Traders
Meru, MGZ Edutech P Ltd, Mirraw Online Services Pvt Ltd, musar.com, Nykaa, OLA, OYO,
Pantaloons, Raymond Limited, Reliance Jio Infocomm, Reliance Jio
Infocomm Limited, Reliance Nippon Life Insurance, Reliance retail ltd,
Religare Finvest Limited, Rivigo, Royal Eneld, SBI Life Insurance,
Shopsense Retail Technologies Pvt. Ltd, StarSports, The Lalit Hotel, Mumbai, The
Leela Palaces, Hotels & Resorts, Thomas Cook (I) Ltd, UTI AMC, UTI Mutual
Funds, Vivanta By Taj President, Mumbai, VivoCarat Retail Pvt Ltd, VODAFONE
Wockhardt Hospitals Ltd, Yes Bank Ltd, YHCG, Zeus Air Services Pvt Ltd
