Poupatempo – Time SaveGovernment Objectives: - unique site for all presencial public services, federal, state and local government levels.- include representation of community and private organism that citizens need for relations.- state a new paradigm for best public services with ethics, principles and deference to citizens:standards of quality – cost reduction for citizens.

Requirement: New legislation for defense of users of public services => OMBUDSMAN assigned to each public services. ww.cidadao.sp.gov.br is a portal for public services with orientation for presencial and eletronics services that assign the ombudsman(a public servant for guarantee citizens rights)

Information Technology (IT) Governance (fundamental) Digital Divide: policies and initiatesinfrastructure of communications and DB integration

Operational IT employe available (we have Prodesp)

Poupatempo – Time SaveServices Units Type Inauguration Area m2 employes (5486)Sé Fixed Out/97 6.000 807 Luz Fixed Jun/98 1.600 787Santo Amaro Fixed Ago/98 9.000 243Campinas Center Fixed Ago/98 3.000 310Saint Jose dos Campos Fixed Set/98 2.100 225Itaquera Fixed Nov/00 10.000 745Saint Bernardo do Campo Fixed Jun/01 8.100 800Guarulhos Fixed Set/02 6.506 467Ribeirão Preto Fixed Dez/03 4.446 321Campinas Shopping Fixed Set/04 3.806 250Great São Paulo 01 Mobile Set/04 truck 400 80Great São Paulo 02 Mobile Mar/06 truck 400 73Great São Paulo 03 Mobile Mar/06 truck 400 66Interior 1 – Registro Mobile Mar/06 bus 250 52Interior 2 – Sorocaba Mobile Mar/06 bus 250 54Interior 3 – Marília Mobile Mar/06 bus 250 57Interior 4 – Araçatuba Mobile Mar/06 bus 250 59Headquartes 90

Units of services created since the begining of Poupatempo in 1996

Poupatempo - Time Save

Public Services realized Ano Total attends Total accumulated

1997 285.428 285.428

1998 3.942.966 4.228.394

1999 8.782.200 13.010.594

2000 10.286.666 23.297.260

2001 14.698.287 37.995.547

2002 19.344.579 57.340.126

2003 21.381.636 78.721.762

2004 23.583.829 102.755.970

2005 25.566.654 128.322.624

2006 10.095.617 (may) 138.418.241

5 days per week 7 am – 7 pm - Saturday 7 am – 1 pm

Maximum number of differentes services = 400 - 68 public agencies

Unitary cost of service R$ 3,06 in 2005 excluding the salary of employe

Poupatempo - Time Save

Investments per year

Year R$ millions US$ millions

1999 17,3 9,5

2000 22,1 12,1

2001 31,3 13,3

2002 44,4 15,2

2003 55,8 18,1

2004 60,4 20,6

2005 70,6 28,7

2006 (may) 37,7 17,7

Total R$ 339,6 US$ 134,5

some new investments are made like a Outsourcing – with – Public-Private partners

Around5.000 - 5500employes

Cost per fixed unit of serviceby month near R$500.000 to R$700.000

Cost per mobileunit of serviceR$ 200.000

Comparative of Central of Attends from different States in Brazil

Type of save time Poupatempo SAC Rio Simples

State São Paulo Bahia Rio de Janeiro

Population(Census 2000)

37 millions 13 millions 14 millions

Year started 1997 1995 2001

Fixed units 10 25 2

Mobile units 7 2* 0

Attends per day 75.000 42.300 2.250

Attends per month 1,5 million 847.000 45.000

Total atends since started

135 millions 1,984 million

* In 2000, SAC have 6 Mobile Units. Since 2001, 4 units was deactivate becausethe demand was exhausted and now 2 units are satisfatory for state of Bahia

Cost Avaliation for innovation in the processdocument example: Identification Registration IR

2o. Emission (first IR is free)

The emission of IR by Poupatempo is a little more expensive for the government than the tradicional process;

But for the citizens or the sociedad the cost in Poupatempo is more inexpensive than the traditional process

Finally the Innovation Process is better for the CountryC

Cost X ProcessCost of

Tradicional

Cost of innovation in Poupatempo

For government R$ 8,44 R$ 12,77

For the citizen R$ 41,51 R$ 23,95

Total Cost R$ 49,95 R$ 36,72

Poupatempo – Time Save

Some Considerations:- we believe employes like their jobs – special training- standars and unification of public information- local terminals for self information in all units of services- concentration of services in one site => less transit- e-poupatempo =>Internet =>Digital TV (Home services)- no need of intermediate services reduce cost for citizens- cost for citizens before- Poupatempo new process reduce time for the services and less red tape- no privilege in attendance unless “handicapped” - monitoring people’s satisfaction by external organization- 99% of approve type of service – 95% optimun and good- call center for orientation – special orientation’s attends- Lab interaction human-machine for eletronic services test - www.citizen for searching of services- local support for xerox, photos, bank, writing implements- in down town, citizens can use the infrastructure of Poupatempo for centralize information, donative, and local community events (integration with community).- in Brazil 67% of users prefer presencial services

Poupatempo - Time Save

Links – only in portuguese language

Book of Poupatempo experienceRebuilding the public sector

http://www.poupatempo.sp.gov.br/livro.htm

Legislation:http://www.poupatempo.sp.gov.br/legislacao/index.htm

site of public services integration:www.cidadao.sp.gov.br

IT Governance (Council for Quality of Public Administration)www.cqgp.sp.gov.br phone: 55 11 2193-8823

Truck was expensive formobile unit of servicenow we use bus.

10 Fixed Unit of Service of Poupatempo

Campinas Centro Campinas Shopping S.J.dos Campos Ribeirão Preto

Itaquera Santo Amaro S. Bernardo Guarulhos

Sé Luz

average cost p/unitUS$ 220,000/mouthaverage works 470

Public Services Integration in other States of Brazil