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Power System Supply Reliability and Performance Pledges Tariff Why talk to CLP? FAQ How Can CLP Help? Contact Us

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Power System

Supply Reliability and

Performance Pledges

Tariff

Why talk to CLP?

FAQ

How Can CLP Help?

Contact Us

Power System

Generation

CLP has 3 generation plants

located in the New Territories

and 2 located on the Mainland.

CLP and Hong Kong Electric’s

(HEC) networks are

interconnected to back up

each other in cases of

emergency.

This means that there are no

less than 6 supply sources to

the CLP network at any point in

time.

Back to main page

Power System

Transmission Network

CLP’s transmission system is

connected to Hong Kong

Electric’s and to the China

Southern Power Grid via

transmission circuits.

This connection safeguards

CLP customers from any

major power loss during

cases of emergency.

Back to main page

Distribution Network

CLP’s distribution network is

based on 11kV Closed Ring

supply system.

This ensures that there is

enhanced supply security.

This arrangement also provides

substantial cost saving for data

center operators trying to

achieve n+1 supply reliability

through cost avoidance.

Power System Back to main page

Supply Reliability and Performance Pledge

Back to main page

Pledge

Targets

2011

Results

2010

Reliability of electricity

supply

99.99 % ☺

3 days advance notice of

planned outage

99 % ☺

Average arrival time for

loss of supply inspection

36

minutes ☺

Average supply restoration

time after fault outage

2 hrs ☺

Connect and supply within

same day after satisfactory

installation inspection

99.95% ☺

Answer emergency service

hotline within 9 seconds

90% ☺

CLP’s tariff is amongst the lowest in the

world for its level of reliability. In addition

to being one of the lowest cost our tariff

has the following features :

Simple Structure – Data center operators

have a choice of 3 simple tariff types, 2 of

which are “time of use” based. Charges

are based on actual demand and actual

consumption.

Transparent – All components of the tariff

are published.

Stable – CLP tariff is reviewed once per

annum enabling customers budget

certainty.

Tariff Back to main page

Robust Network – 99.99%

reliability

Dedicated staff with technical

and business skills to provide

your data center electricity

solutions

Stable Tariff – Tariff is reviewed

once per annum enabling

customers certainty of budget

Cares for the environment

Why talk to CLP Power? Back to main page

CLP can help data center customers as

follows

Location selection

Works interface – your internal

installation and CLP’s installation

Fast track power supply

Project Management

Asset purchase and installation

Post installation asset maintenance

Post installation energy

management

Working with CLP Power Back to main page

CLP has a dedicated team to handle all data

center electricity supply enquiries. You may

reach the team at the address provided

below.

Address: 7/F Shumshuipo center,

No. 215 Fuk Wa Street

Or you may send in your enquiry email to

[email protected]

Working with CLP Power Back to main page

Q1: What is the supply lead time for the provision of electricity supply?

Answer: The supply lead time will depend on the potential data center site

and the requested electricity demand. It will also depend on CLP’s works

programmes and other customer projects. CLP can provide the estimated

supply lead time within a few days of notification of the location and the

loading.

Frequently Asked Questions (FAQ) Back to main page

Q2: Can CLP fast track power supply?

Answer : CLP will endeavour to fast track energisation and supply

depending on load demand and commitments on uptake. We encourage

you to speak to our team dedicated to handling all enquiries on data

center power supply.

Q3: How can CLP maintain reliability levels at 99.99 % when it is the only

supplier?

Answer: It is not necessary for power supply to be sourced from two

different generation companies for it to be more reliable. CLP strength lies

in its network. With any electricity utility supply system, most power

disturbances originate from the network i.e due to accidental cable

damage, lightning etc. CLP’s robust network is able to eliminate any

disturbances before it affects customers.

Frequently Asked Questions (FAQ) Back to main page

Q4: How does the interconnection between CLP, HEC and Guangdong

Power Grid work?

Answer: HEC supports CLP and vice versa in case of any power supply

emergency. CLP purchases a portion of its power supply for its customers

from Guangdong Daya Bay Nuclear Power Station.

Frequently Asked Questions (FAQ) Back to main page

Q5: Given CLP’s system connectivity with Hong Kong and Guangdong can

a data center operator claim to be a tier 4 data center?

Answer: The data center "tier" definitions were developed by data center

professionals. It is not for CLP to determine whether a data center operator

can claim to be a tier 4 data center based on CLP’s supply network.

We can advise though, that CLP’s network can obtain power from multiple

supply sources, 3 from power stations located in the New Territories and 2

on the Mainland. In addition, CLP and HEC back-up each other through

the interconnection in case of a power supply emergency.

Whether the data center operators conclude the above as being a dual or

multiple source will depend on their interpretation of a “Tier 4” data center.

Frequently Asked Questions (FAQ) Back to main page

Q6: Are CLP electricity tariff rates negotiable?

Answer: CLP’s tariff rates are fixed and all components are transparent.

Customers may apply for the rate that is appropriate to their actual

consumption. CLP’s tariff is amongst the most competitive in comparison

with other world class cities. Our tariff table is available at

https://www.clponline.com.hk/myBusiness/CustomerService/TariffOvervie

w/Pages/Default.aspx

Our dedicated data center team will be happy to advise you on the most

appropriate tariff for your load.