powerpoint presentation · 2020. 3. 18. · updated and be able to view the items under “browse...
TRANSCRIPT
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TABLE OF CONTENTS
▪ HOW TO SIGN-IN 3
▪ EMPLOYEE PROFILE INFORMATION 4
▪ KEY FEATURES AND FUNCTIONS 5
▪ NAME TAG PERSONALIZATION 6
▪ NAME TAG & TITLE PESONALIZATION (MAINTENANCE) 7
▪ YOUR UNIFORM ENTITLEMENT 8
▪ SPECIALITY GARMENTS 10
▪ YOUR SHOPPING BAG 11
▪ ORDERS CONFIRMATION 12
▪ MY ORDERS 13
▪ RETURNS 14
▪ ADDITIONAL GARMENT PURCHASING 17
▪ SCHEDULE A FIT SESSION OR BOUTIQUE APPOINTMENT 18
▪ NEED TO KNOW - ADDITIONAL INFORMATION 19
▪ UNISYNC CUSTOMER SERVICE CONTACT INFORMATION 20
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SIGNING IN
Your Username login is your employee number : example AC012345.
Two ways to connect to the Unisync website ?
Existing Employees:Your Password has been reset to your last name as it appears in your Human Resources profile.
For new hires:Your Password is set to Welcome.
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https://aircanada.unisync.store
ACaéronet > Spotlight > Uniform Order
ACaéronet > HR Connex > Unisync Uniform Order
or
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PROFILEUpdate your contact information
To ensure prompt and accurate delivery of your order, please validate and/or add your personal information. Note that your Air Canada email address is preferred.
NEWYou can now add secondary contact information !
IMPORTANTDon’t forget to change your password upon your first log in into the system.
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Kenneth Brown (AC999999)
1234, Smith AvenueToronto, Ontario Q1A 1Q1
Tel: 999 [email protected]
KEY FEATURES AND FUNCTIONS
• Easy process for updating your preferred contact information and password;
• Overview of uniform entitlement, renewal dates, employment status;
• Simple shopping experience iereview, orders processing and navigation;
• Access to purchase history;
• Name tag personalization;
• Specialty Garment availability;
• Ease Return process;
• Access to additional Uniform garments;
• Ease to schedule Boutique appointments;
• Unisync Customer Service contact details;
• And, much more !
Overview
• As a brand ambassador, featuring your first name is important to our customers so that you appear approachable. When ordering your name tag, you will need to confirm your preferred name.
• Note that your existing and approved preferred name is shown under the “Shopping Bag” button.
• Click on the “Preferred Name” tab to request a change.
• Enter your new preferred name into the field and click the “Submit Request” button to proceed.
• All preferred name change requests must be approved. Once submitted, your account will be suspended until an approval or rejection has been made.
• You will receive an email confirmation, once confirmed.
PERSONALIZATIONYour Name Tag
Nadine
Nad
Nadine Allard (AC999999)
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• As a brand ambassador, featuring your first name is important to our customers so that you appear approachable. When ordering your name tag, you will need to confirm your preferred name.
• Your existing, approved preferred name and titles are shown under the “Shopping Bag” button.
• Click on the “Preferred Name” tab to request a change to your preferred name or title.
• Enter your new preferred name and/or title into the fields and click the “Submit Request” button to proceed.
• All requests must be approved by your branch administrator. Once submitted, your account will be suspended until an approval or rejection has been made.
• You will receive an email confirmation, once confirmed.
PERSONALIZATIONYour Name Tag - Maintenance
Kenneth
Kenny
Kenneth
Kenneth Brown (AC999999)
Kenneth Brown (AC999999)
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• Click on the “Allotment Summary” tab to see a detailed list of your remaining allotment by garment type, frequency and payment details.
• Click on a garment link to zoom in on the image and view product details. From this same screen, you can select and confirm size and click the “add” button to add products to your shopping bag.
• Click the “back” button to return to your entitlement summary, or simply click outside of the frame to exit the product windows.
• When you are ready to process your order, review your selections by clicking on the “Shopping Bag” button.
• Your remaining uniform entitlement will adjust as you add to the shopping bag.
UNIFORM ENTITLEMENTBegin your ordering experience!
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• Another way to view or order the uniform garments or items you are entitled to is through the “Browse Garments” tab.
• View and filter products by using the category links or, click directly on the images to zoom in on the image and view product details.
• Follow the same process as outlined in the Allotment Summary view, to add products to your shopping bag.
• You may return to the allotment summary view by clicking on either the “Allotment Summary” or “View Summary” links at any point of your session.
UNIFORM ENTITLEMENTYour personal catalogue
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• Specialty garments are sometimes needed in order to support our standard Uniform Program. Specialty Garments are defined as Allergy, Maternity and Modesty Apparel.
• Should you require Specialty Garments, please contact your branch administrator or Unisync’s Customer Service Team at [email protected] or 1-833-322-9327 before placing your order.
• You will be notified once your profile is updated and be able to view the items under “Browse Garments” or “Allotment Summary”. The Specialty Garments are clearly identified in red.
• Note that Made-to-Measure items require a visit to one of the Boutiques for a detailed fitting session or your own tailor. To inquire about the Made-to-Measure process, please contact Unisync’sCustomer Service Team at [email protected] or 1-833-322-9327
SPECIALTY GARMENTS
OVERVIEW
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Start by clicking on the red Shopping Bag button.
Review cart content, payment rules and shipping information carefully!
Click the “Update” button if you make any changes to quantities, or if you choose to remove items.
Click the “Shop More” button at any point to return to previous pages, or simply click outside of the frame to exit the shopping bag window.
NOTE:Unprocessed shopping bags will be saved for 21 days unless a workgroup change occurs.
SHOPPING BAGFinalizing your Uniform order
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$182.31
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Remember to select from the “Ship to” drop down where you would like for your uniform to be delivered. You will be prompted to select your home address, your alternate address or any of the 3 boutique locations.
Once you click the “Accept Order” button, your order will be finalized.
SHOPPING BAGFinalizing your Uniform order (cont’d)
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ORDER CONFIRMATION
• You have now completed your purchase and will receive an email at the email address indicated in your profile to inform you when your order is expedited.
• Each item purchased is outlined with details on the portion that is employee paid, shipping charges if applicable, taxes and total purchase amount.
• You can view the status of your order at all time by clicking on the “My Orders” tab.
• Should you notice an error while reviewing your order confirmation, please contact Unisync’s Customer Service Team immediately at 1-833-322-9327.
• To view the status of your order, or any past orders, please click on the “My Orders” button.
• To make changes to your order or to cancel (if the order has not yet been fully processed), please contact our Customer Service Team immediately at 1-833-322-9327.
• You may now “Sign out” or place another order.
MY ORDERSPurchase History
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To process a return, click on “Return Request” tab.
Please refer to the “Return Instructions” Policy before processing any return request.
Note that the Return Instructions Policies can also be found under the ”Need to Know” tab.
IMPORTANT:
The information contained in these sections apply
to Canadian and US based employees only.
For employees based internationally, please
contact your uniform administrator for details.
RETURNSPolicy
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• Once you have familiarized yourself with the Return Instructions policy, you can proceed with your return by clicking on the “Return Request” tab.
• Select the order in which you wish to process a return. Only orders in a returnable order status will be available.
• Identify the item(s) you wish to return and enter the quantity to return for each item accordingly.
• Select a reason for your return and enter additional comments as required.
• Please check your return request carefully. Once you click the “Request Return” button, your request will be submitted.
RETURNSProcessing
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• Once you have submitted a return, you will be provided with a unique RMA number. Please record this number, as you will need to indicate it on the Return Shipping label as well as mark clearly on the box or bag when you ship back the order.
• Your entitlement will be credited and replenished accordingly once the goods have been inspected and approved by the Unisync Returns Department.
• Please note: If the return is processed on-site at one of the Unisync Boutiques, the credit and/or replenishment of your account will be adjusted immediately so that you may place your replacement order right away.
RETURNSProcessing (Cont’d)
PLEASE RECORD THIS NUMBER!
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• The Boutique provides employees with the opportunity to purchase additional uniform components over and above the yearly entitlement provided by the company.
• Click on the Boutique button which will direct you to a separate purchasing site. You will be prompted with a disclaimer message which requires an acknowledgment.
• All orders placed in the Boutique are 100% employee paid for by personal credit card. Employees may not use any free shipping credits towards these purchases. Boutique orders are final sale and non-returnable.
• Process for ordering is the same as per the regular Apparel Store.
• Note that Apparel Store purchases and Boutique purchases will be processed as separate transactions.
BOUTIQUEPurchasing additional uniform garments
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SCHEDULER
• When planning a visit to one of the 3 Unisync Boutiques, an appointment is recommended to ensure that someone is readily available to help you upon your arrival.
• Appointments can be made for picking up or returning orders and for trying on garments to better identify your size.
• To schedule an appointment, click on the “Book Your Boutique Appointment” button.
• You will need to re-enter your credentials in order to access the scheduler.
• Select your preferred Boutique location and your day and time.
Boutique appointments
• This section provides you more in-depth information on the latest program additions or changes as well as processes for ordering, cancelling and returning.
Need to Know
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Need Help? Absolutely! Here is how to reach us…
YYZ Boutique6325 Dixie Road, Unit #10
Mississauga, ON
L5T 2E5
Opening hours: Mon-Fri 8:30am to 5pm
Sat & Sun Closed
YUL Boutique666 Montée de Liesse
St Laurent, QC
H4T 1P2
Opening hours: Mon-Fri 8:30am to 5pm
Sat & Sun Closed
Customer Service
(833)-322-9327
(833)-3AC-WEAR
M-F 8am - 6pm EST
(click on the contact us link to access live support)
YVR Boutique6001 Grant McConachie Way
Richmond, BC
V7B 1K3
Opening hours: Mon-Fri 8:30am to 5pm
Sat & Sun Closed
LIVE CHAT
Boutique Locations and Operating Hours
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