powerpoint presentation · pdf file•build a technology platform that can evolve, ... uk...
TRANSCRIPT
KOH CHING HONG MANAGING DIRECTOR SOUTH ASIA
Formerly an
executive
member of Fuji
Xerox APAC
Responsible for
Singapore and
Brunei
Market Intelligence and Forecasting
bull Deep knowledge of the markets and leading retail
indicators
bull Constant assessment of market conditions to spot trends
ahead of competitors
bull Detailed and accurate plans and forecasts providing a
strong competitive advantage
bull On-going investment in our IT digital landscape
Market intelligence and Forecasting - Tools
1 Daily
bull Vehicle Sales
ndash Inchcape Advantage (IA)
Portal (Traffic Leads Test drive
amp Capture Rate)
bull Aftersales
ndash Enquiries Bookings Intakes vs
Capacity
2 Weekly
bull Sales amp Aftersales (value drivers)
bull Inventory ndash Working Capital
bull Market Intelligence
ndash Pricing promotions orders
Market intelligence and forecasting - Tools
3 Monthly
bull Market Size Segments amp
Composition of TIV
bull De-registration trends
bull Net Promoter Score (NPS)
bull Actuals + Rolling Forecast
4 Quarterly
bull COE Quota
bull Competitive product offerings
bull OEM product line-up amp Model life
management
Pricing Position (eg GS)
Marketing amp Planning - Pricing Strategy
Base Grade Luxury F-Sport Hybrid
Competitive Position (Luxury Mid Sedan)
Lexus GS 250
BMW 520i
Audi A6
Mercedes Benz E200 Mercedes
Benz E250
Volvo S80
Jaguar XF
Pri
ce
OMV
Market Feedback
bull Customer Forum
bull Motoring Media Forum
New Vehicles
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Market Intelligence and Forecasting
bull Deep knowledge of the markets and leading retail
indicators
bull Constant assessment of market conditions to spot trends
ahead of competitors
bull Detailed and accurate plans and forecasts providing a
strong competitive advantage
bull On-going investment in our IT digital landscape
Market intelligence and Forecasting - Tools
1 Daily
bull Vehicle Sales
ndash Inchcape Advantage (IA)
Portal (Traffic Leads Test drive
amp Capture Rate)
bull Aftersales
ndash Enquiries Bookings Intakes vs
Capacity
2 Weekly
bull Sales amp Aftersales (value drivers)
bull Inventory ndash Working Capital
bull Market Intelligence
ndash Pricing promotions orders
Market intelligence and forecasting - Tools
3 Monthly
bull Market Size Segments amp
Composition of TIV
bull De-registration trends
bull Net Promoter Score (NPS)
bull Actuals + Rolling Forecast
4 Quarterly
bull COE Quota
bull Competitive product offerings
bull OEM product line-up amp Model life
management
Pricing Position (eg GS)
Marketing amp Planning - Pricing Strategy
Base Grade Luxury F-Sport Hybrid
Competitive Position (Luxury Mid Sedan)
Lexus GS 250
BMW 520i
Audi A6
Mercedes Benz E200 Mercedes
Benz E250
Volvo S80
Jaguar XF
Pri
ce
OMV
Market Feedback
bull Customer Forum
bull Motoring Media Forum
New Vehicles
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Market intelligence and Forecasting - Tools
1 Daily
bull Vehicle Sales
ndash Inchcape Advantage (IA)
Portal (Traffic Leads Test drive
amp Capture Rate)
bull Aftersales
ndash Enquiries Bookings Intakes vs
Capacity
2 Weekly
bull Sales amp Aftersales (value drivers)
bull Inventory ndash Working Capital
bull Market Intelligence
ndash Pricing promotions orders
Market intelligence and forecasting - Tools
3 Monthly
bull Market Size Segments amp
Composition of TIV
bull De-registration trends
bull Net Promoter Score (NPS)
bull Actuals + Rolling Forecast
4 Quarterly
bull COE Quota
bull Competitive product offerings
bull OEM product line-up amp Model life
management
Pricing Position (eg GS)
Marketing amp Planning - Pricing Strategy
Base Grade Luxury F-Sport Hybrid
Competitive Position (Luxury Mid Sedan)
Lexus GS 250
BMW 520i
Audi A6
Mercedes Benz E200 Mercedes
Benz E250
Volvo S80
Jaguar XF
Pri
ce
OMV
Market Feedback
bull Customer Forum
bull Motoring Media Forum
New Vehicles
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Market intelligence and forecasting - Tools
3 Monthly
bull Market Size Segments amp
Composition of TIV
bull De-registration trends
bull Net Promoter Score (NPS)
bull Actuals + Rolling Forecast
4 Quarterly
bull COE Quota
bull Competitive product offerings
bull OEM product line-up amp Model life
management
Pricing Position (eg GS)
Marketing amp Planning - Pricing Strategy
Base Grade Luxury F-Sport Hybrid
Competitive Position (Luxury Mid Sedan)
Lexus GS 250
BMW 520i
Audi A6
Mercedes Benz E200 Mercedes
Benz E250
Volvo S80
Jaguar XF
Pri
ce
OMV
Market Feedback
bull Customer Forum
bull Motoring Media Forum
New Vehicles
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Pricing Position (eg GS)
Marketing amp Planning - Pricing Strategy
Base Grade Luxury F-Sport Hybrid
Competitive Position (Luxury Mid Sedan)
Lexus GS 250
BMW 520i
Audi A6
Mercedes Benz E200 Mercedes
Benz E250
Volvo S80
Jaguar XF
Pri
ce
OMV
Market Feedback
bull Customer Forum
bull Motoring Media Forum
New Vehicles
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Successful re-launch of Lexus ES New Vehicles
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Successful re-launch of Lexus ES
Market Planning
bull Compelling research to demonstrate to
Toyota the segment opportunity
bull Negotiated attracive factory gate pricing
New Vehicles
ES Specification advantages
bull Class leading spaciousness
bull Supreme comfort
bull Refined driving experience
90
95
100
105
110
115
120
Lexus ES Comp 1 Comp 2 Comp 3
Import price
USP ldquoThe Essence of Luxuryrdquo Attractive price positioning
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Marketing amp Planning Product Model Life Management Planning
New Vehicles
TIV Outlook
Segments
Competitors (New Products)
Government Regulations
Market Feedback
bull Customer Forum
bull Motoring Media Forum
Product Mix amp Segment
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Segments amp Price Positioning ndash Toyota PC
Yaris Vios
Rav4
COROLLA
ALTIS
Fortuner
86
Camry
Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe
SPEARHEAD
Auris
Prius C
Prius
Avanza
WISH
Previa
Alphard Price
Taxi
Prius Taxi
New Vehicles
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Segments amp Price Positioning ndash Lexus
CT
IS NX
GS
LS
RX
RC ES
Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe
SPEARHEAD
Price
New Vehicles
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Segments amp Price Positioning ndash Toyota CV New Vehicles
Light Truck VanCommuter Pick-Up Bus
Price
Dyna
Coaster
Hilux HIACE
SPEARHEAD
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Marketing amp Sales Tools New Vehicles
Customer traffic
Sales leads
Test drives
Capture rate
Identify focus areas amp recognise
progress
CUSTOMER DATA
SUPERIOR CUSTOMER VALUE
INCHCAPE ADVANTAGE DRIVING REVENUE
AHEAD OF COMPETITORS
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Marketing amp Sales Tools - Overview New Vehicles
1 IA Funnel
bull View of market
bull View of Sales
2 Forecast orders for
industry
3 Market TIV amp Market
Share Outlook
4 Daily Sales Order
5 Inventory
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Deregistration report
to forecast TIV
Forecast Inchcape
registration unit
Car Parc composition
-By age
-By segment
Aftersales ndash Car Parc Forecasting Tools
Ageing Car Parc AOP Process
Aftersales
2010 2011 2012 2013 2014
7 amp more 41 60 135 232 307
5 to 7 126 203 221 202 165
Below 5 428 340 262 187 147
0
100
200
300
400
500
600
700
Ca
r Pa
rc 000
PC Car Parc Composition ndash
Yearly Actual amp Projection
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Aftersales ndash Planning amp Marketing Aftersales
Planning Strategy Platform = Marketing
bull Car Parc
bull Segment Aging
ndash By Brands Models
bull Increase salesintakes
bull By type of service
ndash Repairs
ndash Regular servicing
Retention
bull Toyota Shield
bull Lexus Affinity for Hybrid car
bull Toyota Shine
bull ToyotaMe
bull Service
bull Vios regain Campaign
bull Body amp Paint cash sales
bull - ldquoThe Way You Love Merdquo
Marketing Program bull Marketing Campaign
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Parts ndash Planning amp Marketing Parts
Planning Strategy Platform = Marketing
bull Aging Car Parc
bull Segment Aging
ndash By Brands Models
bull Internal service network
bull External parts market
Increase Parts Sales
bull Tyres
bull Battery
bull Sales through Servicing
bull Parts Retail
bull Parts Wholesale
ndash Jobbers
ndash Garages
ndash Dealers
Marketing Campaign bull Targeted Sales Channels
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Parts ndash Solid structure that support business
bull Warehouse Distribution Operations
ndash JIT or Sell-One-Buy-One concept
ndash Heijunka ndash Small Lot Frequent Ordering
bull Warehouse Storage System
ndash Storage Techniques
ndash Location Maintenance SOP
bull Warehouse Distribution Management
ndash Monitoring Warehouse KPIs
ndash Implementing continuous Kaizen activities
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Summary
Production
amp Stock
Planning
Marketing
- Product Mix
- Marketing
Plans
Aftersales
- Campaigns
- Promotions
IA Target vs
Actual
Strat Plan
OEM
(3-Year
Plan)
Inchcape
AOP
OEM
AOP
De-reg
Hi-Octane
iPower
IA Tools
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Inchcape well positioned in Singapore to seize attractive growth opportunitieshellip
bull TIV
bullMarket share
bullAftersales service
bull Parts
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
STEacutePHANE CHATAL GROUP CHIEF INFORMATION OFFICER
Consumer goods
background
12 years at PampG
4 years at Reckitt
Benckiser
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Global IT Strategy
Global proprietary Distribution VIR and Retail Information Technology to drive best
practice enhance our productivity and support growth across the Group
bull Global integrated technology platform to deliver operation efficiencies and reduce
complexity through our iPower programme
bull Advanced Business Intelligence providing better management information on a
timely basis accessible throughout our business
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Global iPower Programme Benefits
Best in class SAP amp ADP Integrated solutions uniquely configured to support Inchcape
Customer 1st Strategy and Business Model
bull Hardwiring our Unique Inchcape Advantage + standards to ensure performance
consistency
bull Strengthening control environment to minimise risk and maximise efficiency
bull Improving efficiency of operation and productivity in back office and front office
bull Supporting Inchcape growth agenda
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
IT Strategy ndash Supporting our Business Priorities
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Supporting Growth
bull Growing Market Share
bull Consistent and disciplined
customer service
bull Advanced CRM Marketing
Segmentation and Lead
Management
bull Expanded Sales amp Aftersales traffic
leveraging Internet digital channels
bull Bi-directional communication with
customers through digital and
mobile media
bull Growing Aftersales
bull Online service bookings
bull Electronic Vehicle
Healthchecks and
automated follow-up
bull Pro-active Aftersales
Campaign Management
bull Embedded integration with
our OEM Partners
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Improving Productivity
Overall
bull Increased efficiency
bull Reduce processing time and
complexity through automation
and integration
bull Optimise gross margin through
improved mix management tools
Front office - Highlights
bull Customer interaction through
embedded IA+ processes
bull Optimised stock management
to control working capital
bull Improved workshop scheduling
to drive asset utilisation
Back office - Highlights
bull Shared service centres for
Finance and administration
bull Full distribution importation and
supply chain management
bull Centralised contact centres
with integrated telephony
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Management Information on a timely basis
Underpinning our Growth and Productivity initiatives
bull Advanced Business Intelligence providing leading Market Intelligence indicators
data mining capability through our unique Management Information platform
bull Inchcape Advantage + Portal
ndash Consolidated globalmarket view of Inchcape leading indicators across both Sales and
Service activities constantly updated
ndash Digital traffic measurement through Inchcape websites globally
bull Provides unique daily weekly monthly view of digital amp retail site traffic and
summarised order banks to predict and adjust supply forecast better than our
competition
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
IT Governance ndash Capital Expenditure
Using disciplined allocation of capital to
bull Invest in current global technology which benefits all with coordinated development
approach
bull Build a technology platform that can evolve eliminating costly
re-investment cycles
bull Reduce ITrsquos total cost of ownership
Prioritising and executing IT expenditures (both capital and revenue) across the group
to ensure Maximum Return On Investment is achieved
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
E
By
Q2
20
14
LIV
E
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
iPower Geographic spread across Retail VIR amp Distribution
Markets Brands
UK Mercedes Benz Toyota Lexus Jaguar Land Rover
Russia Toyota Lexus Peugeot Audi Jaguar Land Rover
Singapore Suzuki
Hong Kong Land Rover Jaguar Ford
Belgium Toyota
Markets Brands
UK BMW MINI Motorrad Bikes
Russia Volvo
Peru BMW Motorrad Bikes
Singapore Toyota Lexus
Chile BMW
Plan to complete
Global Rollout by
end 2017
67
Sites
40
Sites
Re
tail
VIR
D
ist
Re
tail
VIR
LIV
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By
Q2
20
14
LIV
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Inchcapersquos unique iPower programme will support our growth agenda through improved productivity
Inchcapersquos unique iPower programme will support our growth agenda through improved productivity