#worklikeanetwork

As a result,

companies are being disrupted.

#worklikeanetwork

#worklikeanetwork

Work like a network.

Enterprise Social and the Future of Work:

https://about.yammer.com/zh-cn/enterprise-social/

The world has become a giant network.

#worklikeanetwork

#worklikeanetwork

Listen to conversations

that matter

Adapt and make smarter

decisions

Grow your

business

Work like a network.

#worklikeanetwork

Listen

more visibility into other departments and office locations

76 % Adapt

improvement in project collaboration

37 % Grow

of business leaders agree that internal social tools stimulate innovation

93 %

Red River, 2013 Inside Communication, 2012 Yammer, 2013

A vision…

…For the Excellence of Operations

#worklikeanetwork

Listen to the conversations that matter.

Adapt and make smarter decisions.

Grow your business.

Map to Value

Business Value is NOT… Instead...

Reducing email Reduce e-mail for Logisticians,

To give them more time to solve supplier problems

Executive Communications Improve executive communications to better align company programs to support the

strategy

Sharing Information Improve sharing of competitive intelligence to better position the company against

competitive threats

Crisis Communications Reduce the impact of a crisis on the company and its employees by giving employees

better information in a timely manner

Project Management Shorten time to project completion by sharing updates as they happen, instead of

during a weekly status update, eliminating lag time.

#worklikeanetwork

Westfield connects

hundreds of stores

and listens to customers.

Listen

http://www.youtube.com/watch?list=PLxyXRkabqU90o7KcJKWTkgJe_8V5mWmF2&v=VMwBDqHJT_o&feature=player_detailpage

#worklikeanetwork

Red Robin adapted to

customer needs in weeks

rather than months.

Adapt

http://www.youtube.com/watch?v=1U1OCAwUvjs

Customer Experience

• Yammer enabled all employees to be connected, and engaged employees provided a better customer experience

Cost Savings

• The CFO ran a challenge on Yammer with $1,000 of his own money to crowd source ideas for cost saving from employees

Business Agility

• Servers used Yammer to capture customer feedback on a new burger. The recipe was revised in four weeks, previously that process would have taken 12+ months

Xerox grew innovation

by taking ideas to

execution faster.

Grow

#worklikeanetwork

Work like a network. Get started today with Yammer!

#worklikeanetwork

Questions?

Methodology and Self-guided Resources

(success.yammer.com)

Customer Community

Yammer Customer Network (YCN)

Access to Customer Success Managers (CSMs)

Regional User Groups and Events

Community-based Learning and Support

Mass participation

programs

(webinars, workshops)

Overview

• Value from Enterprise Social comes when organizations go on a journey to change how they work

• The Yammer Customer Success Program enabled customers help themselves and each other on that journey

www.responsiveorg.com

https://about.yammer.com/zh-cn/enterprise-social/

https://www.yammer.com/customers/

ios (version 6 or below):

Please input the below URL:

http://aka.ms/SES213

Other platform:

QR Code: