November 2018

Know Your TTEC Tools - Appendix

Agenda

Appendix Password Reset | Preferred MethodPassword Reset | Alternate MethodSetting up MFA for first timeSetting up MFA via myapps.microsoft.comChanging MFA method

Password Reset | Preferred Method

Password reset | Preferred method

How to reset your password

• Go to the website: myapps.microsoft.com.

• Type your first.last@ttec.com address.

• Click Next.

How to reset your password

1. Type your first.last@ttec.com address and your password.Click Sign in.

2. Click on your profilename/avatar.

4. Type the Old password5. Type the New password.6. Confirm the New

password.7. Click on submit.

Password reset | Preferred method

3. To reset your password, click on Change password.

Password Reset | Alternate Method

If you forgot your password, this method will allow you to change it.

• Click on Reset password.

Password reset | Alternate method

This method will only work

if you have previously set

up the Security questions.

• Enter the information required.

• Click Next.

Password reset | Alternate method

• Choose the second contact methodfor verification.

• Click Next.

Password reset | Alternate method

• Choose the second contact methodfor verification.

• Provide the answer for the 3 questions.

• Click Next.

Password reset | Alternate method

• Enter and confirm the new password.

• Click Next.

Password reset | Alternate method

Setting up MFA for the first time

• Click the Set up button.

Setting up your method for the first time

Multi-Factor Authentication Setup

• If you don’t have your method set up, you will see this message when you are trying to connect to the VPN

• For First Method, select Phone.• For Second Method, selectAuthenticator app or Security questions

Selecting a Method - Phone

We suggest these methods for ease of use:

Security Questions cannot be used

as main method for multi-factor

authentication. However, it can be used

to reset password in MFA.

If you don’t have an active phone, you

can use a tablet or smart phone, using

the Authenticator app via Wi-Fi

Multi-Factor Authentication Setup

Multi-Factor Authentication Setup

Setting Phone as Multi-Factor Authentication method

Multi-Factor Authentication Setup

Setting up security questions

1. To get the app, on your mobile device, install the Microsoft Authenticator app (Android or Mac, depending on your device). Then, click Next.

Using the Authenticator app

Multi-Factor Authentication Setup

2. On the Set up your account window, clickNext.

3. Use the app to scan the QR code. Then, click Next.

4. Approve the authentication that is being sent to your app. Then, click Next.

5. Click Done.

Multi-Factor Authentication Setup

You will now see your First and Second method setup.

Setting up MFA via myapps.microsoft.com

1. On the first screen, type your user: firstName.lastName@ttec.com. Then, click Next.

Go to the website: myapps.microsoft.com

Setting up MFA via myapps.microsoft.com

2. Type your password and click Sign in.

3. Click any of the buttons No/Yes.

4. Click verify now.

5. These options are based on your personal preferences.To keep your account secure, you need to set up the security info (Phone method is the easiest or Authenticator app). Click on the Set up button.

1. Click on Set up your Phone.

Phone method

2. Select your country and Typeyour phone number.Select either Call me or Text me a code (recommended).

3. To validate, you are receiving a code in your mobile that you will enter here and then, clickDone.

4. This is how the code is sent to your mobile e.g. 999999 Use this code for Microsoft verification.

5. Now both are properly set up.Click Done.

Note: Choose this option if you have a cell phone or land line

Security questions

2. From Manage account, selectChange password.

3. Enter code. If you are not able to use this feature, click on Sign in another way.

1. Go to the website: myapps.microsoft.com.Click on your name/avatar.Select Profile.

4. As an example, Select Text.

You will be receiving the code in your mobile.

5. Click Add security info.

6. Click Security questions.

Note: Please complete this section as this option will allow to reset your password in the future, even if you forget it

Security questions

8. Click Done.

7. Select your 3 questions and their answers.

9. You have properly set up your security questions.

1. To get the app, on your mobile device, install the Microsoft Authenticator app (Android or Mac, depending on your device). Then, click Next.

Note: Choose this option if you have a smart Android/IOS phone or tablet)

2. On the Set up your account window, clickNext.

3. Use the app to scan the QR code. Then, click Next.

4. On your mobile, tap on the menu and select Add account.Next screen, select Work or school account.

5. Scan the QR code that appears in your computer (the one from step 3).On the next screen appears a code.

6. Enter the code you received in your mobile. Then, click Done.

Authenticator app

Changing MFA Method

Changing your Multi-Factor Authentication method

• Go to the website myapps.microsoft.com. • Type your login credentials.• You will re-directed to the TTEC's sign in page.• Sign in with your organization account (i.e. first.last@ttec.com).• Click on your name (Top right corner)• Click on the Profile button.• Click on the Edit security info option.• Go through your current default Multi Factor Authentication process.• Click on the Change default option.• Select the method you'd like to set as default.• Click on the Done button..

Changing your Authentication Method