pp appreciative enquiry

8/19/2019 PP Appreciative Enquiry

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Appreciative Inquiry:Exploring and Engaging

the Positive Core

Steve CatoSteve CatoMoss Bay ConsultingMoss Bay Consulting6925 Lake Alice Road SE6925 Lake Alice Road SEFall City, WA 9 !2"Fall City, WA 9 !2"#"25$ 222%"665#"25$ 222%"665

scato&'o(ldnet)att)netscato&'o(ldnet)att)net

*eggy +ol an*eggy +ol an-.e /0en Ci(cle Co 0any-.e /0en Ci(cle Co 0any15 "3 SE "915 "3 SE "9 t.t. *lace*laceBellevue, Was.ingtonBellevue, Was.ington#"25$ 3"6%623"#"25$ 3"6%623"

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/cto4e( 19%21, 2!!5/cto4e( 19%21, 2!!5


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*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age 2

Wo(ks.o0 *u(0ose

-o int(oduce t.e 0.iloso0.y, 0(actice and 0(ocess oA00(eciative n7ui(y so t.atyou can a00ly it to you( 'o(kand to you( li e)


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*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age

AgendaDay 1 What is Appreciative Inquiry?AM Introductions

Experiencing AI The InterviewLunch

PM The Art of ImaginingInternalizing and Integrating ImagesPositive actionRe ections

~ !"# Ad$ourn

Day 2 How Does AI Work?AM Re ections

Topic %hoiceLunch

PM The Art of the &uestion~ !"# Ad$ourn

Day 3 How Do I Apply AI?AM Re ections

'pen itemsLunch

Application%losing re ections

~ !"# Ad$ourn


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*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age "

W.at is A00(eciative n7ui(y8

A 0(ocess, 0.iloso0.y, and li e 0(acticeg(ounded in (esea(c. de onst(ating t.atocusing on '.at s 'o(king and as0i(ations

o( t.e utu(e ac.ieves o(e and does it aste(and o(e sustaina4ly t.an solving 0(o4le s)


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A00(eciative n7ui(y

PROBLEM SOLVINGORIENTATION

Fill the Gap

APPRECIATIVEORIENTATION

Realize the Possibilities

CURRENTSTATE

-+E :;ES- /


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A :uestions1) >esc(i4e a 0eak e=0e(ience o( ?.ig. 0oint? in you( 'o(k 'it. you(

o(gani@ation) W.at 'as .a00ening8 W.o 'as involved8 W.at ade it suc.a 0o'e( ul e=0e(ience8

2) W.at do you ost value a4out))) you(sel 8 you( 'o(k8 you( o(gani@ation8

) W.at co(e acto(s give li e to you( o(gani@ation8

") agine a i(acle .a00ened) ou 'e(e aslee0 o( ten yea(s and 'ake u0 toind you( o(gani@ation is e=actly as you d like it to 4e) W.at s .a00ening

t.at s di e(ent8 +o' 'ould you kno' it is '.at you 'ant8

Ada0ted (o Coo0e((ide(, >avid and >iana W.itney,A00(eciative n7ui(yD A *ositive Revolution in C.ange ,

-.e C.ange +and4ook

, +ol an, *eggy and -o >evane,eds), Be((ett% oe.le(, 1999)


7/28*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age 3

G(ou0 >iscussionH>iscove(y#g(ou0s o 6Istay 'it. 0a(tne($

J nt(oduce .ig.lig.ts (o inte(vie' 'it. you( 0a(tne( J Find co on t.e es K st(ong (esonances

1) +ig. 0oints2) Continuity #t.ings 'e 'ant to kee0$) ages o t.e utu(e 'e 'ant

J Reco(d .ig.0ointson a li0 c.a(t


8/28*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age

A Little Backg(ound

J >evelo0ed 0(inci0ally 4y >() >avid Coo0e((ide(at Case Weste(n Rese(ve ;nive(sity in 19 3)

J ;sed all ove( t.e 'o(ldD n


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A Ma0 o A



10/28*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age 1!

So e St(ategies o(nte(vie'ing

J Across orga izatio ! "i#e$Mi=ed g(ou0s o stake.olde(s inte(vie' ac(oss t.e '.ole

J Across orga izatio ! b% gro&p1 stake.olde( g(ou0 inte(vie's anot.e( stake.olde( g(ou0 #nice in e(ge( situations$

J 'ater(all ! "ass "obilizatioA te( inte(vie', ask i inte(vie'ee 'ants to 4e t(ained

J Tea" Meeti g

1 7uestion 0e( tea eeting integ(ated into 4usinessJ )Roa$ Trips*

Wit.in you( o'n o(gani@ationHco unityBenc. a(k ot.e(s-alk to custo e(sHco unity e 4e(s



POSITIVE IMAGE+POSITIVE ACTION

J Placebo E((ectn edical studies !%6!N o t.e ti e, 0lace4os a(e as e ective as a d(ugJ P%g"alio E((ect

-.e teac.e( s i age is t.e ost 0o'e( ul 0(edicto( o 0e( o( ance

J Sports I"ager%Oisuali@ation 4y 'o(ld%class at.letes cited as signi icant cont(i4uto( to victo(y

J I er ,ialog&e/u( guiding i age is t.e su o PH% sel %talk .ealt.y 0eo0le aintain at least 2D1 (atio

J Rise a $ Fall o( C&lt&resCan 0(edict 25 yea(s a.ead 4ased u0on t.e sto(ies t.e cultu(e tells a4out itsel

J A((ir"ati-e Capabilit%-.e ind doesn t .old ?not? so t.e i age stays'it.out t.e no



Reality is only a

consensual .unc.% Lily -o lin



nte(nali@ing K nteg(ating ages

A vision paints a picture of a desired future. Called Provocative Propositions, Possibility Statements, Design Principles, these word pictures describethe elements that can bring about that

future by guiding decision making and action.


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>* E=a 0les0AVING T0E CO1RAGE TO FACE REALIT2+LETTING GOWe .onou( ou( Cou(age in t.e ace o t.e c.allenges o ou( 'o(k, to acce0t t.e (eality t.at 'e 'ill not al'ays kno' t.e ans'e(s) We

e 4(ace t.ose o ents and let go o ou( ea() We o0en ou(selves to t.e C(eative Magic in us and a(e (eady o( C.ange)

T0E E3PRESSION OF FAIT0 IN ME GRE' M2 CONFI,ENCE AN, MOTIVATIONWe a(e a society t.at 4elieves eve(yone is ca0a4le o a a@ing g(o't. and ac.ieve ent) We t(ust t.at ot.e(s .ave ait. in us to al'ays 4e

ou( 4est) We co it to .onou( eac. ot.e(, in t(ut. ul 'ays, ackno'ledging cont(i4utions t.at ake a di e(ence and 4uild ou(con idence)

T0E 0ONO1RING 'AS A1T0ENTICWe ake a di e(ence 4est '.en t.e .onou( does not leaves us eeling sli ed and ake us say 4ull s.it dee0 inside)We eel .onou(ing is aut.entic '.en it touc.es us une=0ectedly and e otionally)W.en you( .onou(ing is aut.entic, t(ust you 4ack) We 4ot. eel sa e)-.en toget.e( 'e .ave t.e 0o'e( to ake a di e(ence)

0OL,ING T0E TENSION+STA2ING 'IT0 CONF1SIONC(eativity is ou( li e4lood) t is uelled 4y con usion and tension like t.e c.allenge o .olding 'ate( in you( .ands)W.en ou( yste(y, ene(gy and unce(tainty a(e e 4(aced, t.e 0o'e( o 0ossi4ilities and alte(natives a(e unleas.ed)

GIVING 0ONO1R GENERATES GIVING 0ONO1R4S.e s a st(ange cove ou( 0laceIWe take on t.e 'o(ld 4ut t.e guts o it is, 'e (e ates '.o stick

toget.e( 'it. an unconditional 0ositive (ega(d) t s y 0(ivilege to stand 4eside yous)

LISTENING TO 2O1R 0EARTListen) We ind ou(Selves in t.e stillness, in t.e s0ace in 4et'een)

Living in (eadiness to .ea(, t(usting ou( Sel to e e(ge and(eveal Qoy, 0assion, ca(e, t.e unkno'n, su(0(ise+onou(ing and (es0ecting '.at is t(ue o( anot.e(, 'e .ave ait. '.at is (evealed akes a di e(ence)

Appreciative In uiry !orkshop, "elbourne, Australia,

#ctober $%&$', ()))



>* E=a 0les #cont)$The Visio 5

A 4alanced ecosyste is essential o( all as0ects o vi4(ant, .ealt.y o(ests and via4le ountain co unities)

The pri ciples5

J ey acto(s in land anage ent decisions o( +ealt.y ountain ecosyste s a(eD o Sustaina4ility o Biological dive(sity o *(oductivity o ndigenous s0ecies o Resou(ce conse(vation and (esto(ation o Ackno'ledg ent o i(e as a natu(al co 0onent

J Res0onsi4le, e icient use o natu(al (esou(ces 0(o otes i 0(oved ai( and 'ate( 7uality and 'ate( 7uantity o( t.eco unities and natu(al envi(on ent)

J An o0en o(est 'it. .ealt.y t(ee s0acing su00o(ts 'ildlands and ountain co unities t.at a(e ecologically (esilient and atlo' (isk o catast(o0.ic 'ild i(es)

J Ca(e and ste'a(ds.i0 o ou( ountains and o(ests (e7ui(es education, conse(vation and co unity involve ent)J Based on 0ee( (evie'ed science, envi(on ental la's a(e st(ea lined, 4alanced and designed to sustain a .ealt.y o(est)J Ca0acities o t.e ountains a(e (ecogni@ed and unde(stood, esta4lis.ed and su00o(ted)J Funding and ot.e( (esou(ces integ(al to t.e i 0le entation ou( 0lans a(e

identi ied and availa4le)J >ecision aking is ti ely, inclusive, colla4o(ative,

in o( ed, delive(ed and i 0le ented t.(oug. coo(dinated gove(nance)

J Res0onsi4le 4e.avio( cont(i4utes to aulti%use o(est in '.ic. all living syste s

e=0e(ience an en.anced 7uality o li e)

*rom the San +ernardino "ountain Summit



A00(eciative n7ui(y *(inci0les

J Co str&ctio ist Pri cipleWe const(uct (ealities 4ased on ou( 0(evious e=0e(ience, so ou( kno'ledge and t.edestiny o t.e syste a(e inte('oven)

J Pri ciple o( Si"&lta eit%n7ui(y and c.ange a(e si ultaneous

J Poetic Pri ciple-.e syste s sto(y is constantly co%aut.o(ed, and is o0en to in inite inte(0(etations

J A ticipator% Pri cipleW.at 'e antici0ate dete( ines '.at 'e ind

J Positi-e Pri cipleAs an i age o (eality is en.anced, actions 4eginto align 'it. t.e 0ositive i age


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-y0ical /utco esJ C.ange in 4asic o(ientation (o 0(o4le % ocused to 0ossi4ility% ocused

J Cla(i ied o( en.anced sense o identity, s.a(ed values K cultu(eJ Esta4lis.ed cli ate o continual lea(ning K in7ui(yJ Rene'al o g(ou0 ene(gy, .o0e, otivation K co it entJ nc(ease in cu(iosity, 'onde( and ?(eve(ence o( li e?J W.ole syste c.anges in cultu(e K language #inc(ease in coo0e(ative

0(actices K dec(ease in co 0etition inc(eased (atio o 0ositiveD negativeco ents inc(ease in a i( ative 7uestions andHo( na((ative%(ic.co unication$

J >ec(ease in .ie(a(c.ical decision% aking inc(ease in egalita(ian 0(acticesK sel %initiated action

J 0(oved 'o(king (elationsHcon lict (esolutionJ Success ul ac.ieve ent o intents

listed a4oveF(o >avid Coo0e((ide(, AI Trai i g Mo$&le , Fe4) 2!!2,.tt0DHHa00(eciativein7ui(y)c'(u)eduH0(acticeHtoolsModels**-s>etail)c 8coid 1163


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-o0ic C.oice

J Builds on ea(lie( t.e esJ Bold

J >esi(edJ St(ategicH.ig. leve(ageJ Ene(gi@ing #so eti es o00osites toget.e($

J Lea(ning a4out it 'ouldake a di e(ence


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*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age 2!

GOO, 61ESTIONS5

J Ca0tivate inte(vie'ees t.(oug. ocusing on '.at atte(sJ nvite 0e(sonal sto(ies and as0i(ationsJ Sti ulate (es. t.inking and dee0 eelings t.(oug. evocative languageJ S0a(k t.e a00(eciative i agination

T0RO1G0 T0E MI3 OF 61ESTIONS5J ;ncove( t.e 4est o '.at s 'o(king and '.at s 0ossi4leJ E=0lo(e any di ensionsD 0ast and utu(e, (elations.i0 'it. sel , connections to ot.e(s and to t.e

su4Qect a(eaJ ;ncove( essential values, as0i(ations and ins0i(ations

C(eating *o'e( ul :uestions


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E=a 0le :uestions0O' 'E LEA,5 Success ul o(gani@ations (e7ui(e seve(al ty0es o leade(s.i0) /ne kind is '.en individuals ste0 u0 to t.e

0late and lead 4ecause t.e situation calls o( it, (ega(dless o Qo4 title o( 0osition) -.e ot.e( kind o leade(s.i0 c(itical too(gani@ational success occu(s '.en individuals acce0t o( al leade(s.i0 (es0onsi4ility as a su0e(viso( o( anage()

1) >esc(i4e a ti e '.ile you .ave 4een 'it. t.e


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Mo(e E=a 0lesFor Mental Health Provider, merger process

TEAM'OR7 Wo(king toget.e( as a tea in vital to t.e success o Co 0ass +ealt.) -.e 7uality o ou( se(vices de0ends on .o' 'e su00o(t eac. ot.e(,'it.in 'o(kg(ou0s, ac(oss a(eas o t.e o(gani@ation and a ong all t.e di e(ent sta g(ou0s) -.is (e7ui(es ait. in one anot.e(, .onest,(es0ect ul and o0en co unication, and a sense o unity a ong us)

Can you tell e a4out a ti e at TTTTTTTT '.en you .ad an e=ce0tional e=0e(ience o tea su00o(t and coo0e(ation 4et'een dive(seindividuals o( g(ou0s and '.at ade t.at inc(edi4le s0i(it o coo0e(ation 0ossi4le8

W.at 'ould 'e need to do as individuals o( as an o(gani@ation to .ave t.at sa e level otea su00o(t occu( eve(y single ti e dive(se g(ou0s o 0eo0le got toget.e(8

61ALIT2 CARE+SERVICE-.e .ea(t o any .ealing o(gani@ation is 0(oviding 7uality ca(e and se(vice to ou( clients) Es0ecially in t.ese tu(4ulent ti e, 'e ust .oldsteady in ou( co it ent to 4e (es0onsive, co 0assionate and client% ocused in ou( ca(e)

*lease tell e a4out an e=0e(ience '.en, even in a c.allenging o( li iting envi(on ent, you 'e(e a4le to give e=t(ao(dina(ily (es0onsive and co 0assionateca(e o( se(vice to a client) W.at (esou(ces 'it.in you(sel and you( envi(on ent did you call o(t.8 W.at 'as it a4outt.e ca(e you gave t.at 'as ost .el0 ul to t.e client8

W.at is you( vision o( .o' 'e can e=0and ou(a4ility to give e=e 0la(y ca(e in ou( co unity8


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A Sa 0le A *(ocess

J denti y actions t.at 4(ing t.e ag(ee ents to li e

Fo( >esign-ea

n7ui(e

agine

nte(nali@eK nteg(ate

Act

J >e ine t.e 0u(0ose o t.e 'o(k J denti y 0a(tici0antsJ +old 0lanning session 'it. ic(ocos o t.e syste toD

U E=0e(ience A U denti y to0ics U >(a t 0(otocol #'it. L/-S o su00o(t$ URe ine 0(ocess s0eci ics

J Conduct 0ai(ed inte(vie'sJ ;ncove( t.e 0ositive co(e #in g(ou0s o " to 6 0eo0le$J ;ncove( t.e 0ositive co(e in t.e '.ole

J n g(ou0s o 6 to , i agine a desi(ed utu(e t.at goes 4eyond 'o(ds#e)g), a(t, skits$

J S.a(e d(ea sJ denti y t.e (esonant t.e es

J >(a t ag(ee ents g(ounded in t.e 4est o '.at is and (eac. to'a(dst.e 4est o '.at is i agined #g(o' (o individual as0i(ations$

J Cluste( ag(ee entsJ Ado0t ag(ee ents

Follo' ;0J Continually connect K co unicate


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*eggy +ol an, 0eggy&o0enci(cleco 0any)co Steve Cato, scato&'o(ldnet)att)net *age 2"

(isten ) follow*our heart

%onnect )re ect together

C r i s i

s

H op e

F e a r

C o n f i ct

D e s i r e

A s p i r a t i o n s

An g e r

D r e a

m s

“Attractive” questions open for divergence Co -erge i cohere t/p&rpose(&l actio

I+,I-I,.A(

%'((E%TI-E

-.e E e(gent Field

Discoveryof

Emergence:the

personal isuniversal

T a k e

r e s p

o n s i

i ! i t y " o r

w h a t

y o u # w

e ! o v e

E m e r g e n c e


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-.e A00(eciative /(gani@ation

A syste t.at consistently ac.ieves '.at is osti 0o(tant to it, individually and collectively 4yI

continually inc(easing its ca0acity o( e e(gence t.(oug.I

0eo0le ca(ing o( t.e selves, ot.e(s and t.e '.oleI

in se(vice to a eaning ul 0u(0ose


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-.e Fou( > *(ocessDiscovery

“What gives life?”(the best of what is)

APPRECIATIN

Destiny“!ow to e"#owe$%

lea$& a&'a' st*i"#$ovise?”

SUSTAININ

Dream“What "ight be?”

(what is the wo$l' +alli&g fo$)EN,ISI-NIN I.PACT

Design“What sho l' be//the

i'eal?” C-/C-NSTRUCTIN

Affirmative AffirmativeTopic ChoiceTopic Choice

Cooperrider, David and Diana !hitney,3Appreciative In uiry4 A Positive evolution inChange5, 6he Change -andbook , -olman, Peggyand 6om Devane, eds., +errett&7oehler, $'''.


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Be t.e c.ange you 'antto see in t.e 'o(ld

% Gand.i


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Resou(cesJ Appreciati-e I 8&ir% Co""o s

.tt0DHHa00(eciativein7ui(y)c'(u)eduH

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