Clear Communication

No one would communicate much in society if they knew how often they misunderstood others.

Yesterday’s Communication

Yesterday’s Communication

Today’s Communication

Today’s Communication

The more elaborate our means of communication,the less we communicate.

-Joseph Priestleydiscoverer of oxygen

Let’s begin with trying to figure out what is Communication?

Sender Receiver

Do YouCommunicate?

Why

FUNDAMENTAL

Good communication skills

Understanding

Persuasion

Confidence

Credibility

Influence

Seek first to Understand

Before Being Understood

I Don’tKnow

I WasWrong

I NeedHelp

70%70%Mistakes at work is due to

poor communication

“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”

Mark Twain

The Communication Equation

What you hearTone of voice Vocal clarity Verbal expressiveness

What you see or feelFacial expressionDress and grooming Posture Eye contactTouchGesture

WORDS …

40% of the message

50% of the message

10% of the message!

0

It's not what you say, but how you say it.