ppt girish preform
TRANSCRIPT
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 1/35
PRESENTED BY : KEDILAYA GIRISH SATISH
1ST M.PHARM
DEPARTMENT OF PHARMACEUTICS
NGSMIPS , MANGALOR E January 17, 2012 1
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 2/35
Contents.Introduction
.Definition
.Principles
.Organizations
.Six key concepts
.Element keys
.Activities
.Conclusion
January 17, 2012 2
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 3/35
Total Quality Management
TQM (Total quality management)TQM (Total quality management)
Total - made up of the whole
Quality - degree of excellence a product or
service provides Management - act, art or manner of
planning, controlling, directing,.
Therefore,Therefore, TQMTQM is the art of managing theis the art of managing the whole to achieve excellence whole to achieve excellence.
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 4/35
y Quality, cost and productivity are stillfundamental concerns for management worldwide.
y The modern view of quality is that productsshould totally satisfy the customers needs andexpectations on a continuous basis.
y
Total quality is defined as the mobilization of the whole organization to achieve quality continuously, economically and in entirety.
January 17, 2012 4
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 5/35
TQM is a style of working of management to achieve the customer satisfaction by
boosting the quality through the continuousimprovement and by motivating employees towardsquality.
January 17, 2012 5
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 6/35
Definition of TQM by ISOy TQM is a management approach for an
organization , centered on quality , based on
participation of all its member and aimingat long term success through customersatisfaction benefits to all memebers of the
organization and to society
January 17, 2012 6
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 7/35
1. MANAGEMENT COMMITMENT
2. EMPLOYEE EMPOWERMENT
3. CUSTOMER FOCUS
4. DO IT RIGHT FIRST TIME
5. TOP MANAGEMENT MUST BE INVOLVED
6. MISCELLANEOUS
January 17, 2012 7
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 8/35
ACT
CHECK
DO
PLAN
January 17, 2012 8
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 9/35
PDCA Cycle repeated to create continuous improvement
Time
P e r f o r m
a n c e
³Continuous´ improvement
Plan
Do
Check
Act
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 10/35
y
Empowering the staff means getting employees tothink for themselves and make decision forthemselves.
y Increasing creativity, productivity and customer
service that result from empowerment.y Training
y Measure and record
y Introduce team working
January 17, 2012 10
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 11/35
y Should exceed customers expectation and makethem delighted.
y To achieve the customer satisfaction one has tounderstand customer needs.
yy Zero defect is the result of emphasis onZero defect is the result of emphasis onprevention and diligent use of measurement,prevention and diligent use of measurement,process control and data driven of elimination of process control and data driven of elimination of waste and error. waste and error.
January 17, 2012 11
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 12/35
y Quality must be managed.
y Everyone has a customer and is a supplier.
y
Every employee is responsible for problem.y Quality must be measured.
y Goals are based on requirement, not front endcosts.
y management must be involved and lead.
January 17, 2012 12
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 13/35
Customers¶expectations for the product or
service
Customers¶perceptions of the product or
service
Customers¶perceptions of the product or
service
Customers¶expectationsfor the product
or service
G a p
P e
r c ei v
e d q u al i t
y
i s
p o or
P er
c ei v
e d
E
x p e c t a t i on
s>
p er c
e p t i on
s
E x
p e c t a t i on
s=
p er c
e p
t i on
s
E x
p e c t a
p er c
e
P er
c ei v
e d q u al i t y
i s g ov
er n
e d b
y t h e g a p b e t w e en
c u
ex
p e c t a t i on
s an
d t h ei r
p er c
e p t i on
s of
t h e pr o
d u c t o
Customers¶expectations of the product or
service
G a p
S o u r c e : S l a
c k
e t a l . 2 0 0 4
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 14/35
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 15/35
January 17, 2012 15
CONCEPT 1 CUSTOMERS(EXTERNAL AND INTERNAL)
1 2
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 16/35
Concept 2- Never ending
improvementy Attainment of world class goals is only possible
by striving for never ending improvement in allaspects of performance.
y Adapting this concept will involve changing yourorganizations management style.
y Measure of performance and management
horizons will have to be adjusted to recognize theneed for sustained improvement.
January 17, 2012 16
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 17/35
Concept 3 Control of business
process
January 17, 2012 17
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 18/35
Concept 4 upstream
preventive management
January 17, 2012 18
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 19/35
Concept 5- ongoing preventive
action
January 17, 2012 19
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 20/35
Concept 6 leadership and
teamwork
y This concept depends on participation and team work throughout the organization.
y The benefits of total quality can only be fully berealized by maximizing the use of all levels, to thelimit of their abilities.
January 17, 2012 20
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 21/35
y
Mainly divided into four groups:1. Foundation: it allows openness, fairness,sincerity, and involvement by everyone.
a)Ethics- discipline concerned with good and badin any situation. Two faceted subject representedby organizational and individual ethics.
b)Integrity- implies honesty, morals, values,
fairness and adherence to the facts and sincerity.c)Trust- by product of integrity and ethicalconduct, without it the framework of TQM cannot built. Ensure customer satisfaction.
January 17, 2012 21
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 22/35
2. Bricks:
a)Training- important for employees to be highly productive. supervisors are solely responsible forimplementing TQM within their departments, andteaching their employees the philosophies of TQM.
b)Teamwork - Business will receive quicker and bettersolution to problems.
Three types of teams:
1.quality improvement Teams(QITS)
2.Problem solving Teams(PSTs)3.Natural Work Teams(NWts)
C)Leadership- manager to provide an inspiring vision,make strategic directions that are understood by all
and to instill value thats guide subordinates. January 17, 2012 22
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 23/35
3. Binding Mortar:
a)C ommunication- binds everything together. Actsas vital link between all elements of TQM.Communication means common understanding
of ideas between sender and receiver.there are different way of communication:
A. Downward communication:
B. Upward communication:
C. Sideway s communication:
January 17, 2012 23
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 24/35
4. Roof:
a)Recognition- last and final element in entiresystem. Provided for both suggestions andachievements for teams as well as individuals.
As people are recognized, there can be hugechanges in self- esteem, productivity, quality andthe amount of effort exhorted to the task at hand.
Types .ways
.places
.time January 17, 2012 24
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 25/35
STAGE ACTIVITIES
1. Concept a) Market research tostudy users needs and
preferences.2. Development a) Review of prototype
design and value analysisto see that it meets userrequirement atminimum cost
January 17, 2012 25
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 26/35
3. PROCESS PL ANNING a) Conduct processcapability studies.
b) Deals with
formulation of quality standards , design andtooling andformulation of
inspection procedure
4.Material procurement Deals with verification of vendors and quality assurance of incomingmaterial
January 17, 2012 26
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 27/35
STAGE ACTIVITIES
5. Production a) Operation of processcontrol
b) Includes testing of
products, investigationof defects
6.Usage and maintenance Includes proper operationand maintenance and notedown the performancefeedback.
January 17, 2012 27
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 28/35
1. Planning:
It involves a rational and orderly thinking of
ways and means with the help of which goals aredesired to be achieved.
Proper planning includes:
Diagnosis of problem
Developments of alternatives Evaluation of alternatives
Selection of best course or action
January 17, 2012 28
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 29/35
2. Organization:
It is a tool for achieving theobjectives in a systemic and scientific manner. Itis a mechanism for purposeful action forimplementation of the policies and programs.
3. Direction:
It is a process by which actualperformance of the employee guided towardscommon goal of enterprise.
direction involves the skill of,
a)Leadershipb)Motivation
c)Supervision
d)communication
January 17, 2012 29
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 30/35
4. Control:
It is a process of evaluation of workassigned to individuals and various department, with a view to achieved the goals set for. It ensurethe completion of plans, timely action, evaluationof performances etc.
5. Motivation:
concerned with motivation of people for
realization of the predetermined objectives of theorganization proves of providing the personnelsinspiration to get the work done with enthusiasm.
January 17, 2012 30
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 31/35
1. A dvantages unique to TQM: It makes the company a leader.
Fastens the team work.
Make the company more sensitive to team work.
Makes the company adapt more readily tochange.
2. Benefits to company :
Quality improves.
Staff are more motivated.
Cost reduced.
Problems resolved faster.
January 17, 2012 31
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 32/35
3. Benefit for the customer:
Better customer care. Greater satisfaction.
4. Benefit for staff:
Empowerment
More training and more skills.
More recognition.
January 17, 2012 32
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 33/35
TQM is a management strategy aimedat embedding awareness of quality in all
organizational processes. It has been widely usedin manufacturing, education and serviceindustries. Total quality management provide anumbrella under which everyone in the
organization can strive and create customersatisfaction at continually lower real cost.
January 17, 2012 33
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 34/35
References:
y Dr. D D Sharma, Total Quality Management,edition 2nd, page no. 23-31, 51-62.
y www.Skyenet.net/tqmmodel/orgmenu.html
y httpt://home.att.net/ISO9k1/tqm/tqm.html
y www.asq.org/manufacturing/whyquality/over view/html
January 17, 2012 34
8/3/2019 Ppt Girish Preform
http://slidepdf.com/reader/full/ppt-girish-preform 35/35
January 17, 2012 35