[ppt]chapter 1 managers and managing in the 21st...
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1Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Chapter 1Managers and Managingin the 21st Century
2Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Organization
A systematic arrangement of people brought together to
accomplish some specific purpose
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
The Characteristics of an Organization
Purpose
Structure
People
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
MiddleManagers
First-LineManagers
Front-Line Employees
TopManagers
The Levels of an Organization
SuperviseOthers
Workon Jobs
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5Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management
Process of getting things done, efficiently and effectively, through
and with other people
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
PlanningDefining goals and
establishingaction plans
ControllingMonitoring activitiesto ensure that they
are achievingresults
LeadingGuiding and motivating all
involved parties
OrganizingDetermining what
needs to be done, in what order, and by
whom
Management Activities
EffectiveManagement
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Mintzberg’sManagerial Roles
Interpersonal Decisional
Informational
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Distribution of Manager’s Time
0 20 40 60
Planning
Organizing
Leading
Controlling
First-levelMiddle levelTop level
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
The Roles That Managers Play
High
Moderate
Low
Importance
Spokesperson Resource Allocator
EntrepreneurFigureheadLeader
Liaison, MonitorDisturbance HandlerNegotiator
Disseminator Entrepreneur
Small Firms Large Firms
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and Decisions
In order for managers to make decisions, they need to:
Identify critical problems Gather and use appropriate data Make sense of the information Choose the best course of action
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and Change
Be change agents Be able to work in a dynamic
environment Be flexible and adaptable
In order to deal with change, managers need to:
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
General Management Skills
POLITICALTECHNICAL
INTERPERSONALCONCEPTUAL
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Specific Management Skills Controlling the organization’s
environment and resources Organizing and coordinating Handling information Providing for growth and development
of staff Motivating staff and handling conflicts Strategic problem-solving
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management Competencies Initiate and implement change Monitor, maintain and improve
performance Monitor and control resources Secure effective resource allocation Recruit and select staff (continued)
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management Competencies (continued)
Develop teams, individuals, and self Plan, allocate, and evaluate work Create, maintain, and enhance
relationships Seek, evaluate, and organize
information Exchange information to solve problems
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and the Changing World Environment Management is no longer constrained
by national borders Managers need to understand what is
going on in the world Managers need to take into
consideration different economic, political, legal and cultural systems in other countries
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Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Is Understanding Management Important?
Management affects everyone in an organization
Poorly managed organizations will not be successful
A good manager is a combination of many factors
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