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MTEOR for Local Mailers

October 7, 2013

This event will begin at 2:00pm EST

Participant Dial-In Number: (888) 800-1837Conference ID: 74493389

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Set Up

Before we begin…

To join the teleconference, dial the number below: Participant Dial-In Number: (888) 800-1837 Conference ID: 74493389

For best viewing, select “Fit to Viewer” at the bottom left corner of your screen

To ask a question, click on the Question Mark on the WebEx controls, and submit your questions to “SEND QUESTIONS HERE”

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What is MTEOR?

Mail Transport Equipment Ordering system

A fast, reliable, and convenient place for Mailers to request Mail Transport Equipment online

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What is MTE?

Mail transport equipment (MTE) - MTE are any trays, flat tubs, sacks, sleeves, pallets and rolling stock used as a container to transport mail

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View Request History

What can you do in MTEOR?

MTEOR allows you to place and change requests, check request status, and review request history

Place requests Check Request Status

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Why MTEOR?

Response to requests for a standardized ordering process and more efficient MTE management

It is important to have better information on the location of inventory and the needs of our customers

MTE Type Purchased FY11 Purchased FY12 Purchased FY13MM Trays 10,960,000 22,075,920 7,010,600 EMM Trays 686,000 5,100,000     4,992,928 Half Trays 0 1,144,000 2,392,840 MM Tray Sleeves 776,000 7,723,000 3,240,000 EMM Sleeves 308,000 4,470,000       1,988,000 Half Sleeves 0 823,368 2,535,750 Sacks 4,300,000 10,100,000 4,152,500 Flat Tubs 1,386,000 3,282,000       1,995,840 Pallets 2,525,000 3,861,750       4,040,310

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What are some benefits?

Easily request MTE online through the Business Customer Gateway

Real-time insight for users into when requested MTE is scheduled to be picked up

Around the clock access to place requests, track request status, and review request history

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How far has MTEOR come?

Phase 1 Sep. 5, 2012

MTEOR-Mailer MTESC Mailers

Ordering

Oct. 25, 2012MTEOR-Mailer

Order Catalog New Transportation Screens Replicate Order Withdraw Order Reasons

Dec. 10, 2012MTEOR-Mailer

Backorder Function Holiday Order

Schedule

Phase 2Apr. 15, 2013

MTEOR-Mailer & MTEOR-Plant MTESC Mailer Inventory Reporting USPS Plant Ordering

Phase 2.a (Pilot)Oct. 7, 2013

MTEOR-Local Mailer Local Mailers and Mail

Transport Equipment Service Center (MTESC) Mailers Ordering from Postal Plants

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When is MTEOR launching?

Beginning today, Mailers who request MTE from the following P&DCs can use MTEOR to request their MTE

● Santa Ana P&DC● South Jersey P&DC● Indianapolis P&DC

Registration email was sent out this morning with the following information:

● Mailer CRID● Mailer NASS Code● Authorization Code● Registration Instructions

The full roll-out for all Mailers will begin in early 2014 by Area

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How to Use MTEOR

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Overview

The rest of this session will be dedicated to demonstrating how to complete the following actions in MTEOR:

● Accessing MTEOR

● Reviewing MTEOR Dashboard

● Creating a New Request

● Preparing to Pick Up MTE

● Withdrawing a Request

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MTEOR User Roles

Note that there are two types of major user roles:

● Business Service Administrator (BSA) – the person authorized to determine who can access a business service

In addition to approving other users, BSAs can place requests, check request history, and withdraw requests on behalf of their company

● Mailer General MTEOR Users – users approved by the Business Service Administrator (BSA) that have access to MTEOR to place requests, check request history, and withdraw requests on behalf of their company

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How to Access MTEOR

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Login through BCG

You should begin by logging in through Business Customer Gateway (http://gateway.usps.com)

If you do not currently have an account, create a new account by

selecting “Register for free”

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Create BCG Username and Password

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Input Your Information

Input your personal and company information and click “Create Account”

For MTEOR, you MUST use the CRID we provide even if it is

different than the one identified here

If you do not already have a CRID, one will be provided to you upon

registration

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Request Access to MTEOR

Click “Other Services”

Click “Get Access” next to Mail Transport Equipment Ordering System (MTEOR)

Add MTEOR as a Favorite!MTEOR can be quickly added to your Favorites list by following these steps:

1. Log in to BCG

2. Click on "Manage Account“

3. Click on "Manage Preferences"

4. In the Edit Favorites box, select the checkbox next to "Mail Transport Equipment Ordering System (MTEOR)"

5. Click "Save"

NOTE: You can choose up to seven services to be shown in your Favorites list.

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Complete the BSA Agreement

As the first person from your facility to register for MTEOR, you will automatically become the BSA

Input the code provided to you in your registration email

Input the code here

Once you input the code you will be able to

start requesting MTE from plants using

MTEOR!

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How to Review your Dashboard

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MTEOR Dashboard Overview

This section displays your facility information.

If you have more than one, select the facility

you would like to manage for this session

This Plant Request History tab displays

high level information about all of your existing requests

The MTE Catalog tab provides pictures and descriptions of all the types of MTE you can request from a plant

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Dashboard Structure – General

On the Plant Request History tab, you will see:

● Request Number: The unique id number associated with each request

● Status: Signifies where the request is in the request management cycle

● User: The name of the last person to update the request

Tip!Columns can be

sorted by clicking the arrows in each

header

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Dashboard Structure-Dates

On the Plant Request History tab, you will see the following date information:

● Placed Date: The date you submitted the request

● Requested Date: The date you would like to pick up the requested MTE

● Ready for Pick Up Date: The date the plant confirmed the MTE will be ready for pick up

● Actual Pick Up Date: The date you picked up the MTE

● Withdraw Date: The date the request was withdrawn by either you or the plant

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Request Statuses – Open Requests

Open requests can be placed in the following statuses:

● “Placed”: Request has been submitted by you and no action has been taken by the plant

● “Pending”: Request is currently being processed, but is not ready for pick up

● “Ready for Pick Up”: Request is ready for pick up at the plant

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Request Statuses – Closed Requests

Closed requests can be placed in one of the following statuses:

● “Complete”: Request has been fulfilled and picked up from the plant

● “Withdrawn”: Request has been withdrawn by either you or the plant (indicated in the User column)

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How to Create a New Request

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Create New Request

Select your facility (if you request for more than one)

Click “Create New Request”

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Select a Postal Plant

Select the State, City, and Plant for your local plant

Click “Next”

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Request a Pick-Up Date

Input the date you would like to pick up your MTE

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Request a Pick-Up Date

Update contact information to reflect the person managing the

request

Input the date you would like to pick up your MTE

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Request a Pick-Up Date

Update contact information to reflect the person managing the

request

Input the date you would like to pick up your MTE

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Insert same day and next day pick-up requests here

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Request a Pick-Up Date

Insert same day and next day pick-up requests here

Update contact information to reflect the person managing the

request

Input the date you would like to pick up your MTE

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Click “Next”

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Select Desired MTE

Select the type and quantity of MTE your would like to request

● MTE can be requested in pieces or pallets by selecting the drop down menu

● Maximum quantity is based on a 48 foot truck

Click “Next”

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Available MTE Types

Priority Mail Sacks Half Sleeves MM Trays Semi-Clear Sacks

EMM Trays Flat Tubs Half Trays Flat Tub Lids

MM Sleeves Pallets EMM Sleeves

Rolling stock can be requested on a case by case basis by inputting “1” next to Other MTE and placing the request in the Additional Comments box

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Submit Request

Include other information in the “Additional Comments” box

Review and agree to the Terms and Conditions● https

://ribbs.usps.gov/mteor/documents/tech_guides/learninglab/MTEOR_User_Agreement.pdf

Hit “Submit”

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Finalize Request

Review the request and select “Checkout”

Cost to You

Value to USPS

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Receive Confirmation

Click “Place my Order”

The request is not complete until the “Success!” message appears

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How to Pick Up your Requested MTE

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Select Request

Select the request you plan to pick up

Requests that have been scheduled for pick up will

in “Ready for Pick Up” status

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Print Request Details

Print request details page showing your requested MTE and the “Ready for Pick up” status

● You will not be able to pick up your requested MTE unless you bring this sheet

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MTEOR Placard

When you arrive at the plant, the plant employee will use a placard that they print out to verify the amount of MTE that you pick up

You or your driver will be expected to sign and date this

placard to verify that you picked up your requested MTE

The plant employee will update this section with the actual

quantity of MTE that you pick up

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How to Withdraw a Request

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Reasons for Withdrawing a Request

If you decide you no longer need the requested MTE, you can withdraw it at any point

Reasons for withdrawing the request include:

● You no longer need the MTE

● You will not receive the MTE by the date you requested so you would like to request MTE from another plant (future enhancement)

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Select the Request

Select the request you would like to withdraw from the Plant Request History tab

Select the actual request number to withdraw the request

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Withdraw the Request

Click the red “Withdraw” button

Confirm you would like to withdraw this request

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The Date to Remember

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Launch Day

October 7, 2013 (TODAY!)● Registration email was sent from MTEOR with instructions and location

information (e.g. CRID, NASS Code, etc)

● Begin requesting MTE from plants through MTEOR

Contact the Help Desk if the BSA for your facility did not receive the registration email

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Mailer Support

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Issue Resolution

If you experience one of the following issues contact your local plant:

● Placing Emergency Requests● Damaged MTE ● Returning MTE

Call the Help Desk for assistance with:● BCG and MTEOR registration questions● MTEOR access questions● Returning MTE

MTEOR Help Desk Contact Information!Email: MTEOR@usps.gov ; Phone Number: 1-866-330-3404

Hours: Monday-Friday, 7:00 a.m. to 5:00 p.m.(CST)

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Tools and Resources

RIBBS Webpage - https://ribbs.usps.gov/mteor ● Houses all of your training and communications materials

Houses all trainings, reference guides, and documentation to support you use MTEOR!

MTEOR Homepage

Includes the latest announcements and links you to everything you need to know about MTEOR!

Local Mailer Learning Laboratory

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You will now have a few minutes to send your questions to “SEND QUESTIONS HERE”

Questions?

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