Practical Information Guide for students Academic year 2019-2020 University of Groningen Faculty of Economics and Business

Colophon The Practical Information Guide is published annually by the Faculty of Economics and Business Although great care has been taken to ensure the accuracy of all information in this publication, there may be unintended errors and changes or deletions without notice. The matters covered by this publication are subject to change from time to time both before and after a student’s admission. For the most updated information, please always check our Faculty’s website: www.rug.nl/feb

Follow FEB on:

In case of serious accidents, fire or other calamities:

the university emergency telephone number + 31 50 363 8050

Introduction Dear student, First, a warm welcome to you! We are proud that you chose the University of Groningen/Faculty of Economics and Business (FEB) for your studies. This booklet is intended to make your life a little bit easier and we hope it will give you a good study start. The most important practical matters are listed.

We would like to point out that the faculty website will provide you with a lot of information and so we would like to advise you to always check out the website for up to date information: www.rug.nl/feb. In this guide, we frequently refer to the website. We have a growing number of international degree (Bachelor and Master) students, as well as a growing number of Exchange students. Education and research at our university are internationally oriented. Students from all over the world prepare themselves in Groningen for their career paths. We have a strong international reputation and maintain a firm - rapidly increasing - position in the international rankings lists. We hope you will enjoy the international vibrations of our faculty! Whenever you have any questions, you can visit the Student Support Desk – either physically (located in the Plaza of the Duisenberg Building, Zernike campus) or virtually at www.rug.nl/feb/studentsupport. The Student Support Desk is open from Monday through Friday. We wish you a fruitful and enjoyable study period in Groningen! On behalf of the Get Started team

Index

Part 1 - About the University and Faculty ......................................................................................................... 5

1.1 Welcome to the University of Groningen 5 1.2 Faculty of Economics and Business 5 1.3 Economics and Business programmes 6 1.4 Academic year: lecture and exam weeks, holidays 7 1.5 Student Support Desk 10 1.6 Information Services 11 1.7 Study and student associations 11 1.8 General information about sports 14 1.9 Useful apps of the university. 14

Part 2 - Courses, schedules, registration ......................................................................................................... 16

2.1 A visual explanation of the differences among Studielink, ProgRESS, and Nestor. 16 2.2 Courses, Ocasys 16 2.3 Course schedules 17 2.4 Three types of teaching formats 17 2.5 ProgRESS / Registering for your courses and exams 17 2.6 Detailed information on course / exam enrollments 18 2.7 Fraud and plagiarism 19 2.8 Student Portal 20 2.9 ICT matters 22 2.10 Certified transcript of grades 23

Part 3 - Practicalities ....................................................................................................................................... 25

3.1 Student Housing 25 3.2 Reimbursement form for visa deposit 25 3.3 Change your address in Groningen 25 3.4 Opening a bank account 25 3.5 Register at the City Hall 26 3.6 Passport 26 3.7 Student card 26 3.8 Troubleshooting 26 3.9 Questions residence permits? 27 3.10 General Traffic rules 27 3.11 Health Insurance 28 3.12 Printing, copying, scanning 28 3.13 Leaving Groningen 28

Part 4 - Important addresses .......................................................................................................................... 30

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Part 1 - About the University and Faculty

1.1 Welcome to the University of Groningen

The University in Groningen is one of the oldest research universities in Europe boasting more than 100,000 graduates since its foundation in 1614. Some 30,000 students are currently enrolled. The eleven faculties cover all academic disciplines and there are 29 English- taught Bachelor’s and 126 Master’s degree programmes. As our students and staff come from the Netherlands and from at least 115 other countries, the University of Groningen is truly international. The university ranks 83 in the THE world’s university ranking. More information about the university can be found on internet at http://www.rug.nl/about-us/where-do-we-stand

1.2 Faculty of Economics and Business

The Faculty of Economics and Business (FEB) offers a variety of programmes in the fields of Economics, Business and Technology. In our Bachelor's and Master's degree programmes we offer quality education with excellent chances for a successful (international) career. The faculty’s research policy aims at encouraging fundamental scientific research of a high international standard and providing the training and research environment for research master and PhD students. In addition, the faculty stimulates related applied research.

The Faculty of Economics and Business (FEB) obtained the EQUIS accreditation in December 2014. In 2011 FEB already acquired the AACSB label. The combination of the EQUIS and AACSB accreditations means that FEB now belongs to the top one percent of business schools worldwide! Find out more on www.rug.nl/feb

Social media Make sure to join the FEB community on social media and follow FEB on:

www.facebook.com/universityofgroningen.feb

www.instagram.com/febunigroningen/

www.twitter.com/UniGroningenFEB

www.weibo.com/

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1.3 Economics and Business programmes

You have applied and you were admitted to one of our programmes. All information on your programme can be found here: http://www.rug.nl/feb/education/ In the Student Portal (see Part 2 - 2.7 of the Information Guide) you will find a lot of useful information on your programme, but also on courses, on registration, exam regulations and other practical matters.

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1.4 Academic year: lecture and exam weeks, holidays

The academic year of the University of Groningen is divided into two semesters and each semester containing two blocks. Each block is immediately followed by a period of examinations.

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1.5 Public Holidays during Academic Year 2019-2020: In the Netherlands, most holidays are related to the Christian calendar. The university services and buildings will be closed on public holidays. In the online academic calendar (http://www.rug.nl/feb/education/academic-calendar/) you will see more clearly (marked red) on which days the university is closed.

Public holidays:

Christmas 25th December and 26th December 2019

New Year’s Day 1st January 2020 (The Faculty will be closed from December 24rd until January 1st 2019)

Good Friday

10th April 2020

Easter

12st April 2020

King's Day 27th April 2020

Liberation Day 5th May 2020

Ascension Day

21st May 2020

Whit Monday 31st of May 2020

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1.5 Student Support Desk

If you have questions about study programmes, courses & exams, study abroad, personal circumstances, graduation, or anything else, you can visit the Student Support Desk (SSD). The SSD is located in the Plaza of the Duisenberg building and is available for all students of the Faculty of Economics and Business. Opening and contact hours:

► 050 363 8900 Monday 10.00 - 17.00 hrs Tuesday 09.00 - 17.00 hrs Wednesday 13.00 - 17.00 hrs Thursday 09.00 - 17.00 hrs Friday 09.00 - 17.00 hrs Please note that a few weeks in July through August the Student Support Desk will only be open in the afternoon from 13.00 - 17.00 hrs. You can also consult the Student Support website. There is a special section with FAQ’s:

Website address: http://www.rug.nl/feb/education/support/ Student Support Desk, Plaza of Duisenberg Building, Zernike Area, Nettelbosje 2, 9747 AE Groningen, The Netherlands Telephone number: + 31 50 363 8900

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1.6 Information Services

Information Services assist students and staff members with questions about registration, tuition fees, scholarships and immigration. Which phone number or email address you need to use depends on your question.

Registration, deregistration, tuition fees, Studielink, University card, or request a statement

Immigration and visa

Telephone: +31 (0)50 363 8004 Weekdays from 10 a.m. until 4 p.m. E-mail: Fill in the form on the website - http://www.rug.nl/education/information-services/ Social media: CSA Facebook Page https://facebook.com/universitystudentdesk

Telephone: +31 (0)50 363 8181 Weekdays from 10 a.m. until 12 noon E-mail: isd@rug.nl Social media: Facebook: https://facebook.com/ImmigrationServiceDesk Twitter: https://twitter.com/ISD_UnivGron

Application procedure via Online Application System (OAS)

Scholarships, Multi Faculty Exchange, and practical matters for MSD grantees

Telephone: +31 (0)50 363 8976 Weekdays from 10 a.m. until 12 noon and from 2 p.m. until 4 p.m. E-mail: admission@rug.nl Upload documents: Online Application System (OAS): https://oas.gai.rug.nl/studapp/oa/

E-mail: msd@rug.nl

Scheduling an appointment Do you want to visit Information Services? Make an appointment online via: http://www.rug.nl/education/information-services/#make-appointment-02 Please consult the Frequently Asked Questions (FAQ) before scheduling an appointment: https://www.rug.nl/education/hoezithet/veelgestelde-vragen

1.7 Study and student associations

You have come to Groningen to study, but a pleasant and effective social network is also important for study success. There are many possibilities to quickly build up a social network: becoming a member of a general student association, a sports association, a student (interest) organization or the faculty study association.

You can also gain organizational and managerial experience at student associations and organizations. Such 'investments' can certainly help you in the future with finding a job. It is possible for certain administrative work to be partly compensated financially. In this section information about the study associations of the Faculty of Economics and Business (FEB) will be discussed.

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1.7.1 Economics and Business Faculty (EBF) (https://www.ebfgroningen.nl)

The EBF is the study association for all students of FEB of the University of Groningen (UG). The EBF currently has about 5,000 members, of which more than 180 are active within the association. The aim of the association is to support and promote the academic, professional and personal development of its members. The EBF tries to achieve this goal by organizing activities that are in line with the various studies that are offered at FEB. The EBF organizes, among other things, the following activities:

• EBF Conference: a big, two-day student congress in the Netherlands with speakers from big multinationals, masterclasses and workshops.

• International Business Research: annual trips to emerging markets outside Europe, with the aim of doing research for companies;

• European Study Research: annual trips to cities within Europe, with the aim of visiting companies and discovering other cultures;

• Recruitment Days: an annual event where companies and students can get in touch with each other. This event is co-organized by the Marketing Association of the University of Groningen (MARUG);

• Booksale and summaries: sale of textbooks with a discount via the EBF-website, sale of summaries at a reduced rate at the EBF Shop (@ opposite the reception of the Duisenberg building);

• EBF Symposium: a symposium where young students can get to know the practical side of the theoretical study program at the start of the study;

• Leadership Panel: lectures given by prominent speakers from industry or the public sector

The EBF has four sub-associations for students that study within the field of a specific discipline: MARUG, Risk, TeMa and VESTING. The sub-associations organize specific activities that are in line with the relevant studies. Another study association is ‘Pro Memorie’. There is also the student interest group Quest. In the following sections a small introduction to the sub-associations and the student interest group will be given. 1.7.2 MARUG (https://marug.nl/en) The MARUG is the study association for students with an interest in marketing. MARUG gives you the chance to experience how marketing works in practice. The MARUG offers, among other things, the following activities: the MARUG Marketing Conference, International Marketing Experience (IME), Battle of the Marketers, master activities, marketing classes, Mind on Marketing, in-house days, recruitment days and the National Marketing Struggle; Next to these marketing events the MARUG offers you to come in contact with companies.

In addition, MARUG gives you the opportunity to deepen your study and also to gain committee experience and MARUG publishes the online marketing magazine Markant.

1.7.3 Risk (https://www.verenigingrisk.nl/home) Risk is the financial study association of the FEB. Risk organizes activities for the financially oriented students, mainly from the studies finance, organizational and management control, accountancy & controlling and international financial management. The purpose of Risk is to create a bridge between theory and practice for its members. Below is a selection of the activities organized by the Risk:

• Risk investor nights; • Risk Accountancy Week; • Risk conference; • Risk International Financial Program (IFP); • Risk Banking Tour; • Risk Investment Team; • Risk Multinational Cycle

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• Risk publishes its own magazine: Risk Magazine (5x per year). 1.7.4 TeMa (https://www.temagroningen.nl/home) TeMa is the study association for the masters Supply Chain Management (SCM), Technology and Operations Management (TOM), and for the Technology Management track of the Bachelor of Business Administration. The goal of this study association is to promote the interests of the students of these study programs and to bring them in contact with companies.

TeMa offers various activities for a relatively small but specific group of students. For example, company visits at leading companies, a symposium, and a trip abroad. It supports members with contacting businesses for internships. In addition, social activities are organized. Think of parties, a Christmas dinner, and the batavierenrace. TeMa also organizes a ‘theme drink’ every third Monday of the month.

1.7.5 VESTING (https://devesting.nl/home) VESTING focuses on students of the bachelor Econometrics and Operations Research and the master Econometrics, Operations Research and Actuarial Studies. The association aims to provide a bridge for its members between theory and practice in the field of econometrics and other related fields. VESTING also promotes contact between her members. Activities include:

• An annual congress; • International Program; • Informal activities such as the VESTING Introduction Camp and a sailing camp; • National activities such as the LEVT and National Econometrics Day (LED); • Book sales. • VESTING publishes its own magazine: the GAXEX.

1.7.6 Pro Memorie (https://www.studieverenigingpm.com) Pro Memorie is the student association for accountancy & controlling students at the UG. The aim of the association is to promote the involvement of students and to provide contact between students, as well as to support students in their orientation on a future career. Pro Memorie aims to be a valuable addition to the degree programme by organizing both academic/specialist and entertainment activities. An additional aim is to stimulate students to choose the Accountancy & Controlling programme and to successfully complete it. Pro Memorie is the link between students, the University and business, and aims to cater for the wishes of its interest groups as best as possible.

1.7.7 Quest (https://www.questgroningen.nl/en/) Quest was launched under the slogan ‘Stop consuming, get concerned!’ in early 2005. Quest is short for ‘Quality of Education for Students’, and represents the students of the FEB. Quality of education is something that concerns both faculty and students, which is why Quest is proactively involved in monitoring and assessing the quality of teaching. The aim is to prevent and handle complaints and to contribute to the quality of teaching. Through their year representatives, students can provide feedback on the courses they have taken.

In addition, Quest has regular contact and meetings with various people and organizational bodies within the faculty, such as the student faculty association EBF, the student assessor of the faculty board, programme committees, the faculty council and the vice-dean for education of the faculty board. Furthermore, Quest assists those students who sit on the official faculty bodies, the programme committees and student members of the faculty council. These bodies are important sources of feedback about teaching and represent the students in discussions about matters concerning study programmes.

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1.8 General information about sports

Sports are an important part of student life in Groningen, where, as a student, you have the good fortune to be able to play sports at the best and biggest student sports organization in the Netherlands: the ACLO. Students of the University of Groningen or Hanze University Groningen are entitled to purchase an ACLO sports pass. For a small sum you can make unlimited use of the ACLO facilities for a whole year. Every year 18,000 students in Groningen buy one of these ACLO sports passes. Once you have your ACLO pass, you can choose from over 85 different sports! You can play these sports in the form of courses or during general time slots, by reserving courts or halls, or by joining one of the over 50 student sport clubs at the ACLO.

Prospective students really only have to remember one thing: In Groningen, you play sports at the ACLO! For more information about the ACLO and other student sport associations click on the following links:

• ACLO

• Student sport associations

1.9 Useful apps of the university.

1.9.1 The library app

A handy app that allows you to check to what time the library is open, if there are any free computers, and to search the catalogue. The library app is available for iOS en Android.

• Download the library app: Android Play Store • Download the library app: App Store

1.9.2 BrowZine (Journal app)

Browse through your favourite academic journals with BrowZine: full-text, always up to date, and numerous possibilities to save articles offline or share references online. BrowZine is available as an app and as a web version for your PC or laptop.

• Download the BrowZine app on your tablet or smartphone. Change your Library in Settings; and choose "University of Groningen/UMCG (other users)" and login with your UMCG e-mail address (not your UMCG username!) and UMCG password. RUG-staff can login with their p-number and students with their s-number.

• Go to the web version of BrowZine on your PC or laptop

1.9.3 Read (Journal app)

Read provides a single place to discover new research, read outstanding topic reviews and search PubMed. You decide how, when and where you want to read your favourite journals. You can read it on the web and it has apps for Android, iPad and iPhone. Use your work email address when creating an account. Select as Account Settings Universitair Medisch Centrum Groningen and login with your proxy account (students can use their student number)

• Download the Read app

Via the following link you can read all about BrowZine and Read → Read more!

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1.9.4 The AccessMedicine app

The AccessMedicine App is an offline app that is native to your mobile device. The following content is included in the App:

• Quick Medical Diagnosis and Treatment (QMDT) • Fitzpatrick’s Color Atlas of Clinical Dermatology • Diagnosaurus Differential Diagnosis Tool • Pocket Guide to Diagnostic Tests • FAQs about the AccessMedicine app

1.9.5 The UpToDate-App

The UpToDate-App is a free app. To access our license, you need to register in person at UptoDate (on the top right). You can do it using this link to UpToDate, choose 'Register'. Outside the University/UMCG you must first log in using your Proxy-account, choose 'Register'. Your username and password are required to log in to the app.

It has the disadvantage you need to log in every 90 days at least one time to UptoDate from a University/UMCG-pc or through your Proxy-account. You will receive emails from UpToDate: " Maintain your remote access to UpToDate" or "Your remote access to UpToDate has lapsed". Instead of the app you can also use the mobile website. Simply open the browser on your mobile device and go to www.uptodate.com

1.9.6 More apps

What Description free / paid

iPad or Android

WebDAV Access to your X: and Y : drive for RUG staff and students free iPad

Citrix Receiver for iPad

Access via your WOA ( Remote Workplace ) for UMCG staff free iPad or Android

Proxy-Bookmarklet

A Bookmark in your tablet browser that gives you access to the fulltext easy

free iPad

Proxy-server Remote access to library collections such as e -journals free iPad or Android

UMCG mail on your phone or tablet

Install your UMCG email on your phone or tablet free iPad or Android

Wireless internet

Setting up wireless network via Eduroam or RUG -Guest / Guest UMCG

free iPad or Android

Papers Your own library with for example articles from PubMed paid iPad

GoodReader Pdf reader paid iPad

Documents To Go For Word, Excel & PowerPoint paid iPad

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Part 2 - Courses, schedules, registration

2.1 A visual explanation of the differences among Studielink, ProgRESS, and Nestor.

When you want to register for a study you have to do this via ‘studielink’. Read the following link about how to make an account and what steps to take in order to register for a study: step-by-step instruction.

When you are registered for a study you get access to the virtual learning environment of the University of Groningen: Nestor. Via the

following link, and explanation about Nestor is provided: Explanation Nestor.

When you are registered for a study you have to register for courses. You do this via ProgRESS. Via the following link you will find an explanation

of how you should sign up for courses: Explanation ProgRESS.

2.2 Courses, Ocasys

Ocasys is the Faculty’s course database. In Ocasys you will find an extensive course description (including literature used, teaching methods, contact details of lecturers etc. A 5 ECTS course runs one term (half a semester); a 10 ECTS course runs the entire semester (term a and term b). For more information on Ocasys please go to:

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http://www.rug.nl/ocasys/rug/main/browseByFaculty and choose your programme.

2.3 Course schedules

By using the online schedule wizard, you can find both course and exam schedules. The schedule wizard can be found on the faculty website: http://roosters.rug.nl Please make sure your courses and your exams do not overlap!

2.4 Three types of teaching formats

A lecturer can use multiple types of teaching formats within one course. You can check your schedule or Ocasys to see which formats are used in your courses. ‘Lectures’ or ‘plenary sessions’ Teaching is done via lectures (indicated by “HC” in the timetables), usually one lecture of one or two hours at a fixed time each week. A lecture course is usually examined by a written examination (multiple choice and/or open questions). Tutorials Courses in which the lectures are supported by tutorials (indicated by “tut.gr”). During these tutorials, the lecture material is studied more closely and put into practice through exercises, sums or other assignments. Attendance is not always compulsory, but is certainly highly recommended to become more familiar with the material. These courses are usually also rounded off with a written examination. Sometimes frequent attendance at and participation in the tutorials contribute to the final grade. Practicals A practical is the most intensive teaching method. Under the supervision of a member of staff, you will work alone or in a small group on a problem. You will record your findings in a report. Practicals are usually compulsory. Testing is done by an assessment of your written assignment(s), including presentations, often in combination with a written examination.

2.5 ProgRESS / Registering for your courses and exams

The University of Groningen uses an online registration system for courses and exams: ProgRESS (http://progresswww.nl/rug). Here you will find a tutorial on ProgRESS: https://www.youtube.com/watch?v=XR5WTL-nwR8&hd=1 Below you will find a screenshot of the opening page of ProgRESS.

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2.6 Detailed information on course / exam enrolments

All students are personally responsible for registering for courses/exams. So always make sure to register in time! If you are enrolled for a certain course, you will automatically be enrolled for the exam of that course. If you fail the exam, you will automatically be enrolled for the resit. But please note that you will always have to check in ProgRESS if you are enrolled for the exam /resit. In week 5 of the courses you can check whether you are registered and, if not, in week 5 you can still enrol yourself for the exam or resit yourself. Without exam registration, you are not allowed to take the exam, and your grade will not be processed by the Educational Administration. Please find extended information on course and exam enrolment here: http://www.rug.nl/feb/education/support/course-and-exam-enrolment Enrollment period a) Registration before the deadline The deadline for registering is 1 week before the block starts. You will only be guaranteed a place on the course unit if you register before the deadline! ‘

https://www.rug.nl/feb/education/support/course-and-exam-enrolment?lang=en

Semester Course enrolment open

Deadline course enrolment

Semester start Enrolment check week

1A 01 Aug 2019 25 Aug 2019 02 Sep 2019 30 Sep – 06 Oct

1B 01 Aug 2019 03 Nov 2019 11 Nov 2019 11 Dec – 15 Dec

2A 05 Jan 2020 26 Jan 2020 03 Feb 2020 02 Mar – 08 Mar

2B 05 Jan 2020 05 Apr 2020 13 Apr 2020 11 May – 17 May

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b) Registration after the deadline Limited possibilities up until 1 week after the block starts: If you register after the deadline, you will not be guaranteed a place on the course unit. There are, however, limited possibilities up until 1 week after the block starts:

▪ If a course unit is not full after the deadline has passed, you can register via ProgRESS until 1 week after the block starts. You will be granted automatic access to the course unit in Student Portal too, and you are automatically registered for the exam.

▪ If a course unit is full after the deadline has passed, you need to ask the lecturer of the course if you can join the course. You need to register for the exam in week 5 when ProgRESS re-opens for checking all your exam registrations. If the lecturer agrees, he/she can add you to the course in Student Portal, thereby giving you access to information on the course unit.

▪ Once the first week of the block has finished, you will not be permitted to register for course units. NB: Other faculties may have different enrollment periods and regulations. When attending an exam When you attend an exam, you must be able to show your student card.

2.7 Fraud and plagiarism

The Faculty of Economics and Business makes a distinction between two types of fraud: fraud during exams and plagiarism. Both are forbidden and we will come down hard on offenders. Fraud during exams If a lecturer notices you cheating during an exam, he or she can exclude you from taking the rest of that exam. This means that you will not be given a mark for the exam in question. The lecturer will inform the Board of Examiners as soon as possible. The Board of Examiners will decide whether to impose further sanctions. Plagiarism Plagiarism means using ideas and formulations conceived by others without stating the source. Examples of plagiarism include copying an assignment from a fellow student or senior student, cutting and pasting text from the internet without stating the source of the text, submitting the same assignment more than once, copying a thesis from a student at another university or copying part of a book or article. As previously mentioned, plagiarism is forbidden. Using source material is allowed, as long as the source is stated in the acknowledgement of sources.

All assignments handed in to the Faculty of Economics and Business by students are scanned automatically for plagiarism. We do this using a plagiarism scanner. If, on the basis of this scan or for any other reason, a lecturer suspects you of committing plagiarism, he or she will notify the Board of Examiners. The Board of Examiners will then investigate the matter further.

If an assignment has been written by a group, all members of that group will be held responsible for the plagiarism. If the plagiarism only comes to light after a final mark has been assigned, the Board of Examiners is authorized to nullify the mark in question. Sanctions Depending on the extent of the fraud or plagiarism, the Board of Examiners may exclude you from taking one or more exams for a maximum period of a year. As a result, you will be unable to round off any modules or receive a degree certificate during this period. Please find more information on plagiarism online: https://www.rug.nl/language-centre/communication-training/academic/hacv/handboek/schriftelijk/student/plagiaat?lang=en

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2.8 Student Portal

The Student Portal is the electronic learning environment of the University of Groningen. Teachers use the Student Portal to give information about courses, to take electronic examinations, and to exchange documents with their own department. Students use the Student Portal to read announcements, to cooperate with group members, and to hand in assignments. You can access the Student Portal by clicking on links on the faculty’s home page or go there directly: student.portal.rug.nl/ Student Portal – ‘Today’ section Note: Nestor is the old name of the ‘Today’ section of the Student Portal. Sometimes, lecturers might still refer to ‘Nestor’ Under “Courses” you find will information on the courses you are taking, given that the lecturer added you to the course. Under “My organizations” you will find the different organizations you have been added to. Refer to the “Need to know” and “Nice to know” section for news and announcements Via “RUG tools” you can access Ocasys, Progress, your RUG mail, etc.

Student Portal – ‘Study Info’ section In this section, you can find all kinds of information about the faculty and the university in general.

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Student Portal – ‘Career’ section In this section, you can browse through current vacancies (for student assistantships, part-time jobs or graduate positions). Also, you can view upcoming career events organized by the Career Services, the study associations or companies.

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2.9 ICT matters

Video tutorials on ICT matters below can be found on this website: http://www.rug.nl/feb/education/introduction/icttipsmsc Please note that for three items (schedule wizard, Ocays, ProgrRESS) we made video tutorials. University email Every student will have a university email address which ends on @student.rug.nl Before the @ you can put your student number including the ‘s’. The university, lecturers, library, offices, will communicate with you by using your university mail address. Warning with regard to forwarding university mail The forwarding of university mail to another address are for own risk of the student. When in your RUG-mailbox the option ' forwarding' has been activated, the university cannot guarantee that mail will be delivered on the forwarded mail address. In the past, emails sent from a university account were considered spam by Hotmail. This means that every student that forwarded his/her university mail to an Hotmail account never received any information from the university! This is why we do not recommend you to forward your email. Save data on your X-drive Every student has a bit of storage capacity to save digital data. Your so-called X-drive is accessible anywhere where you have internet access. Log in anywhere in the University of Groningen Logging in with your s-number is possible throughout all buildings of the University of Groningen. This way you can also study in the University Library, for example. Connect your laptop to the wireless network Within the RUG buildings you can access the wireless network of Eduroam . This makes it possible to access the internet on your own laptop, mobile phone or tablet. If you encounter problems logging on, please visit the CIT desk in Mercator building (building 5415) at the big red Desk across from the computer rooms. Logging in works as follows: Username: S1234567@rug.nl (Your own student number followed by ‘@rug.nl’) Password: Your own RUG password Study guide and Teaching and Examination Regulations (OER) All regulation applicable to the university and your degree programme are available on FEB student website . This website also offers other information about your study and facilities: http://www.rug.nl/feb/education/student-handbook/ Licenses for programmes During your studies, you will need many different programmes, such as Microsoft or Adobe applications. The University of Groningen has bought many licenses for these kinds of programmes, so that students can use these for free from university computers. But you can also use these licenses at home. www.surfspot.nl offers software packages at reduces prices.

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2.10 Certified transcript of grades

All results of examinations taken by students at the faculty are registered by the Educational Administration after they are handed in by the lecturer responsible. Grades are published online on ProgRESS. Should you wish to comment on the registered results, or discover errors, please report this in person to the Student Support Desk. It helps to have a print-out of your results with you when you go to explain your problem. We also advise you to check out the FAQ’s on http://www.rug.nl/feb/education/support/ In Student Portal (go to arrange it straight away: http://student.portal.rug.nl/infonet/studenten/feb/arrange-straight-away) Apply for a certified copy of your academic transcript:

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As a rule, only the courses that are completed with a pass are listed on the transcripts. If you would also like to include the courses with an insufficient grade, please type this request in the remarks field. You can come and collect your grade list after one working day at the Student Support Desk. If you would like to receive your transcript by email or mail, please type your request in the remarks field. Do not forget to mention the street address or email address.

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Part 3 - Practicalities

International students, please make sure to read the part on our website on Practical information for International Students: http://www.rug.nl/education/international-students/ Here you will find information on wireless internet in the university buildings, sports facilities, student services, financial matters and much more.

3.1 Student Housing

Our students live in student houses all throughout the city of Groningen, since we do not have university-owned accommodation. Corporate and private landlords provide rooms for our students. Students live in housing of all shapes and sizes: large blocks dedicated for students, apartments, little cottages, or even houseboats! Looking for a place to live in Groningen often is a challenging experience, so it is worth applying really early so that you can ensure you get the place you are looking for. Most UG students live in a private room in or around the city centre or near the university’s Zernike Campus. Groningen municipality, University of Groningen and the Hanze University of Applied Sciences have a common website http://www.athomeingroningen.com/. This website gives you a lot of information on housing and living in the city of Groningen and its neighbourhoods. It also refers to some (safe) major providers of rooms in the city and offers (some) private accommodation. You will find answers to frequently asked questions or you can mail a question or comment. Further information can also be found on our website: https://www.rug.nl/education/international-students/living-in-the-netherlands/

3.2 Reimbursement form for visa deposit

International students, please note, your deposit will be returned to you after you have opened a Dutch bank account. You can then use the money to cover your living expenses. We would like to stress that we do not use your deposit for payment of any other costs (such as housing). Not the Faculty but Information Services will inform you about the procedure on how to get you the money in your Dutch bank account.

3.3 Change your address in Groningen

In ProgRESS you will be able to see on which address you are registered. You will have to make sure that in ProgRESS your address in Groningen is listed. This is important, because the Faculty (or Library) will use this address to send you important information, so please make sure that the address in ProgRESS is the address where you are actually living. You can log on your personal account in Studielink to change your address. This will automatically be converted to Progress within 24 hours. You do not have to report a change of address to your faculty administration.

3.4 Opening a bank account

When you live in the Netherlands for a period over 6 months, you will need a current Dutch bank account to manage your day-to-day finances. Non-EU/EER guests of the university will be informed by Information Services about opening a Dutch bank account. When you have an EU/EER nationality, you probably already have a bank account with an IBAN. The SEPA (Single Euro Payments Area) system enables you to make international financial transfers within the EU/EER countries. If you do not have an IBAN, you can open a bank account at one of the banks below. Required documents for opening a bank account are a valid passport and an address in the Netherlands (i.e. a rental agreement). You can find more information on this subject on our website: http://www.rug.nl/education/international-students/financial-matters/bank-affairs

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3.5 Register at the City Hall

If you will live in Groningen as an international student for a period of time exceeding 4 months, you will need to register at City Hall. The International Service Desk already informed you by email about this procedure. If you missed out on that, please make sure to read the information on our website http://www.rug.nl/education/international-students/visa-immigration/cityhall Please note that you must bring the following documents to the City Hall when you register:

- Passport

- Student Card

3.6 Passport

For Non-EU students: MVV or residence permit or a letter of confirmation from the Immigration Office (IND) proving that you have applied for a residence permit. Please contact Information Services for obtaining the IND letter. Rental Agreement of your room. Filled out GBA registration form from City Hall

3.7 Student card

In the weeks before your arrival to Groningen, the university's central student administration has sent you an email that included your student number. In this email message you also found instructions on how to upload your photograph. Once you uploaded your picture, it will show up in ProgRESS. After uploading your photograph, it takes about 3 weeks to process your picture and produce your student card. You can upload your photo online. Please upload it on Student Portal. On our Facebook page you can click on "More" and then on "Enrolment (photo)" to start the application. On Student Portal you can add the widget "Enrolments" to your dashboard and start the application. For a manual about how to upload a photo please click here: https://www.rug.nl/education/nederlandse-studenten/inschrijven/instruction-uploaden-photo-university-card.pdf It is your own responsibility to upload your photograph since your student card cannot be produced without it!

3.8 Troubleshooting

If you experience any IT problems or you have a question with regards to uploading your photograph, you may need to contact the IT department of the university. The Information Services department, which is located in the Academy Building, is responsible for the production of your student card. If you uploaded your photograph, but did not yet receive your card within 3 weeks, please visit Information Services. There they will then check the status of your card.

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3.9 Questions residence permits?

Information Services is the university’s contact for the Dutch immigration authorities. If you experience any problems or have questions concerning (your extension of) your residence permit, legislation, a letter you may have received regarding your stay in the Netherlands or anything else that has to do with immigration, we would like to refer you to Information Services

3.10 General Traffic rules

Dutch road rules are consistent with those in most European countries. Here are the most important rules for driving in the Netherlands:

• Drive on the right, overtake on the left. • 18 is the legal minimum age to drive a car (or motorbike over 125cc). • 16 is the legal minimum age to drive a moped. • Motorcycle and trike drivers and passengers must wear crash helmets. • It is compulsory to carry a driving licence, car registration papers and insurance documents in the

car (Dutch, EU and international driving licences are accepted). • Mobile cellular telephones may only be used with a hands-free system while driving. Even holding

a mobile in a moving vehicle is considered an offence. • Seatbelts are compulsory in the front and rear of the vehicle. • Drivers should pay particular attention to cyclists, who may ride two abreast. • Unless otherwise signposted, vehicles coming from the right have priority. • Busses have priority when pulling out. • Trams have priority except where signposted at major junctions. • Children must be travelling in an age-appropriate seat until the age of 5. • Children shorter than 1.35 m need to sit in a child seat. • You must stop for pedestrians on pedestrian crossings.

For more information on traffic rules and on traffic signs we refer you to the website of the Dutch government: Website of The Dutch Government.

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3.11 Health Insurance

The Netherlands has a high standard of medical care. It is, however, very important to be properly insured. Medical costs can be very high, especially if they include a stay in a hospital. Students at institutes of higher education are not automatically insured against medical expenses abroad. You must arrange this yourself. All international students in the Netherlands must have health insurance. What kind of health insurance applies to you depends on your country of origin, age, length of stay and if you have a job in the Netherlands as well as studying. For more information on this subject, please check our website: http://www.rug.nl/education/international-students/health-insurance/

General Practitioner (huisarts) If you have a medical problem, you can consult a general practitioner (GP, in Dutch: huisarts). GP’s can be visited during consulting hours after having made an appointment. If treatment by a specialist is needed, the GP will give you a referral letter. Students can sign up with a local GP or with the GP at Zernike: GP Studentarts Zernike & City Centre Surgery. For more information, see: www.studentarts.nl

3.12 Printing, copying, scanning

You can find photocopiers, printers and scanners in various locations in the Duisenberg building, in the library and in the Computer Centre. Print requests are send to the network and students can collect their printouts from any printer or multifunctional. This is known as ‘Follow you’. Students can pay their copies and prints via a deposit that can be topped up on your Equitrac account via the internet with iDeal (also with VISA and Mastercard). The credit is lodged on a secure server in the network. Library-users who do not hold an Equitrac account (e.g. University staff, Martini pass holders) can select 'key card' on the menu, scan the desired pages and send them to their own email-address without using their Xafax card. At this moment this service is free of charge. You can find more information on the new Equitrac system on My University. You can use printers and multifunctionals that are specially designated for students for printing, copying and scanning. You pay via Equitrac, a system for network credits. You can deposit money via the internet with iDeal, VISA or Mastercard. The credit is stored on a secure server on the network. The credit is linked to your student account, which you use to log on to the printer of mutltifunctional.

3.13 Leaving Groningen

Before you leave Groningen and the University as an international student, there are a few things to do: If you need an overview of your grades a.s.a.p. please make sure to request a certified copy of transcripts from the student support desk (cf. page 13) check whether you have returned all the books and/or other materials you borrowed from the faculty or central university library; get a refund of your deposit at the International Student House (if applicable); if necessary, confirm your flight; go to the City Hall to cancel you registration in the Municipal Personal Records Database; go to the bank to cancel your Groningen bank account

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Part 4 - Important addresses

Student Support Desk (FEB) Faculty of Economics and Business Duisenberg Building/ Zernikecomplex (located in the Plaza) Nettelbosje 2 9747 AE Groningen, The Netherlands Postal address: P.O. Box 800, 9700 AV Groningen Opening hours: Monday 10.00 - 17.00 hrs Tuesday 09.00 - 17.00 hrs Wednesday 13.00 - 17.00 hrs Thursday 09.00 - 17.00 hrs Friday 09.00 - 17.00 hrs Telephone 050 363 8900 Questions/information via: http://www.rug.nl/feb/studentsupport Information Services (Central Student Administration) Visiting address: Broerstraat 5, Groningen Opening hours: 10 a.m. - 4 p.m. Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands Telephone: 050 363 8004 E-mail: csb@rug.nl CSA Facebook page: https://www.facebook.com/universitystudentdesk Website: http://www.rug.nl/education/information-services/ Admissions Office Visiting address: Broerstraat 5, Groningen Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands Telephone: 050 363 8976 E-mail: admission@rug.nl Centre for Study Support and Academic Skills - Student Service Centre Visiting address: Uurwerkersgang 10, Groningen Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands Telephone: 050 363 5548 E-mail: y.m.robert@rug.nl Website: http://www.rug.nl/ssc Student Psychologists - Student Service Centre Visiting address: Uurwerkersgang 10, Groningen Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands Telephone: 050 363 5544 E-mail: studentenpsychologen@rug.nl Website: http://www.rug.nl/ssc Student Counsellors - Student Service Centre Visiting address: Uurwerkersgang 10, Groningen Postal address: P.O. Box 72, 9700 AB Groningen, The Netherlands Telephone: 050 363 8066 E-mail: csb@rug.nl Website: www.rug.nl/ssc

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University Library Visiting address: Broerstraat 4 Postal address: P.O. Box 559, 9700 AN Groningen Telephone: 050 363 5020 Website: http://www.rug.nl/bibliotheek/locaties/ub Economics, Business Studies and Spatial Sciences Library Visiting address: 2nd floor of Duisenberg Building, Zernike Complex Postal address: P.O. Box 800, 9700 AV Groningen, The Netherlands Telephone: 050 363 3708 E-mail: biblio.ebr@rug.nl University Sports Centre Blauwborgje 16 (Zernike Complex) www.aclosport.nl Telephone: 050 363 8063 e-mail: sportcentrum@aclosport.nl website: http://www.aclosport.nl/en/ City Hall Groningen Municipal Personal Records Database Kreupelstraat 1, 9712 HW Groningen email: info@groningen.nl website: https://eloket.groningen.nl Opening hours Monday: 1-4 p.m. Tuesday-Friday: 9 a.m. - 4 p.m. Thursday evening: 6 - 8 p.m. Dutch Immigration Office (IND) Zuiderzeelaan 43-51, 8017 JV Zwolle Telephone: 038 888 6666 Opening hours: Monday until Friday from 9.30 am – 4.00 pm SSH (international student housing) Internet: http://sshxl.nl/en/cities/groningen e-mail: groningen@sshxl.nl Telephone: + 31 88 730 42 00 Municipal Public Health Department (GGD) Hanzeplein 1 9713 GW Groningen The Netherlands Telephone: 050 367 4000 Nuffic (National Agency) Postbus 29777, 2502 LT Den Haag Telephone: 070 426 0260 Internet: www.nuffic.nl

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Police for Groningen area Telephone: 0900 8844 e-mail: voorlichting@groningen.politie.nl Public Transport Information Telephone: 0900 9292 Website Journey planner: http://9292.nl/en/# Tourist Information (VVV) Grote markt 9712 HS Groningen http://toerisme.groningen.nl/english General Practitioner Point Zernike for foreign students of RUG and Hanze Register for free at: https://www.rug.nl/education/international-students/health-matters/#GP Zernikeplein 17 | 9747AS Groningen | Telephone: 050 211 0911 Hanzeplein 121 5 | 9713 GW Groningen | Telephone: 050 211 0911 Outside office hours and in the weekend call 0900-9229 with the DDG (Central GP Post). Only call: 112 in case of an emergency. Adress of the Faculty The Faculty of Economics and Business is located in the Duisenberg Building at the Zernike Complex. This campus is in the north of the city of Groningen. Visiting address of the faculty: Nettelbosje 2 9747 AE Groningen The Netherlands Telephone: +31 50 363 8900 Postal Address: P.O. Box 800 9700 AV Groningen

You can also find a map and route descriptions on: www.rug.nl/feb/contact

Public transport From NS-central station to Zernike (approx. 15 min.) bus route 1 or 15. Please note: route 15 does NOT run during school holidays! We advise you to use this website for planning your bus trips and finding out about the fares: http://9292.nl/en Map of the Zernike area / Self-guided tour Please find a floorplan of the Zernike area in detail on the next pages. In your schedule you will find for location the number of buildings, e.g. 5412 is the Education area in the Duisenberg building.

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