practical use case for lean it leadership
TRANSCRIPT
Practical Use Case on Lean IT Leadership
WELCOME!
Host & Moderator
Deborah BurtonMarketing Team LeadLean IT Association (LITA)
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Webinar Recording
30-Minute Practical Use Case: Demonstrating Lean IT Leadership in Action
Today's Agenda
1. Welcome2. About the Lean IT Association (LITA)3. About LITA Lean IT Leadership Course4. Three Practical Use Cases: Lean IT Leadership
1. Situation, Complication and Key Question2. Approach and Results
5. How the LITA Lean IT Leadership course can be a help in a case like this6. Recap & Q&A
LITA - Pioneering a Global Standard for Lean IT Education & Certification
● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:
● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;
● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.
Today's Guest Presenter
Reni FriisCEOBlueHat P/S
LITA Lean IT Courses
Aim• The aim of the course is to educate Lean IT Leaders, who are committed to ensuring that the IT
organization embraces Lean principles and operational excellence as its way of operating
Format • Three day intensive course, with lots of interaction, exercises – and lots to learn• LITA Lean IT Foundation is a prerequisite• Syllabus, publication and sample exam available prior to the course
Target audience• The target audience can be formal and informal leaders at any level of the organization in any
‘department’• Lean IT Coaches (to-be)
FORMAT AND TARGET AUDIENCE
3. About LITA Lean IT Leadership Course
During the course, you will work with building knowledge in these areas
• Self Development
• Helping others to Develop
• Continuous Improvement
• Vision, Goals and Communication
• Lean IT Transformation
• A3 Method (refreshed from the Kaizen course)
OVERVIEW OF CONTENT
3. About LITA Lean IT Leadership Course
This case takes place in an IT department in a municipality.
Note: Structure from Barbara Miintos “Pyramid Principle”, which you learn more about in the Lean IT Kaizen course.
4. Practical Use Case Lean IT Leadership, 1/3
Approach• Arrange workshop where we mapped the skills
and knowledge of each employee• Analyze each task type to discover what type of
knowledge was needed• Define actions needed within the next month• Create Knowledge Board for monthly follow up
on the map of skills and knowledge vs need• Supervise the monthly meetings and coach
leader in the use and development of the map
Results• Overview of skills and knowledge in relation to
needs makes it easier to make a development plan
• Employees committed to plan
Situation• Principle for distributing tasks and who can take
what course, was unclear• Employees not able to share tasks
Complication• Bottlenecks for flow• Employees not able to take a day off without
disturbance• Frustration about who got the “good” tasks
Key QuestionCan we ensure a competence setup which allows for flow and task sharing ?
This case takes place in a Global IT department.
4. Practical Use Case Lean IT Leadership, 2/3
Approach• Fundamental design of the process for optimal
flow was made using queue management principles
• Leaders were heavily involved in adopting, challenging and analyzing the process before it was implemented (nemawashi) as well as establishing the Change Story for the new process (hoshin kanri)
• The process went live without all contingencies discovered or handled. Leaders were coached in how to deal with this – how to be the best sensei for their employees, and use Shu-Ha-Ri
Results• Process implemented (with the effect this has
given to flow and cycle times)• Leadership team mobilized to follow and
improve the process
Situation• A new way of managing incident queues was to
be implemented to ensure better flow across boarders. Thus allowing global teams to work on the same queues of tickets
Complication• Leaders were not aware of their own role in the
implementation and how their daily leadership could support the implementation
• Leaders had a culture of repeating the moaning of employees
Key QuestionCan we mobilized the joint leadership team in ownership of the implementation and development of the new way of working
This case takes place in a large (by Danish standards) IT Department.
4. Practical Use Case Lean IT Leadership, 3/3
Approach• We gave it time…• Support the implementation of improvements
designed for within the Power Zone of the Process Owner
Results• After one year, the future state process was
finally completely implemented (and partly automated) to fulfill the potential expected
Situation• A “traditional” Value Stream improvement
project was conducted, with a highly potent Future State scenario
Complication• The employees representing different
departments did not have sufficient peer support (lack of nemawashi)
• Implementation outside the Power Zone of the Process Owner made it difficult (not part of Lean IT Transition or True North strategy)
• Something was always more important (lack of Strategic anchoring)
Key QuestionCan we mobilize management to work across organizational boundaries to gain the desired results?
How can the LITA Lean IT Leadership Course help in a Case like this?
Having the knowledge that you get from the Lean IT Leadership course, will enable the leaders involved to
- Take ownership- Set the target for the transformation- Know how to spot “desired” behavior- Have the patience to allow the organization to follow, as they understand that Lean Leadership is about
mentoring and coaching to empower the organization to grow and develop
With this course, the Leader will have the foundation to grow and develop from. And set out on their own path of continuous improvement…
Contact: www.leanitassociation.com
Follow us on LinkedIn or join our LinkedIn Group:www.linkedin.com/company/lean-it-association
Watch the webinar recording
Webinar Recording
30-Minute Practical Use Case: Demonstrating Lean IT Leadership in Action
Thank You!
Experience Lean IT in Action
We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.
Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.
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